We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tech Support

Arlo Technologies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

This profile includes complaints for Arlo Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Arlo Technologies, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've purchased a single cam plan for ***** for the past two years. I plan for this plan annually. My camera recently stopped recording AGAIN and I've reached out to support to have them resolve the issue. They are now trying to charge me ****** for the same plan I already have and refuse to look into the plan I've already purchased. They are claiming my plan has been changed to a monthly subscription in which they have no way of doing. So now I have no choice but to pay ****** if I want my camera to work. This is absurd and unacceptable. I' would never have changed to a monthly subscription if I've already paid for a yearly one. They are refusing to look any further into the matter and are requiring me to pay ****** in order for my camera to work. I've already purchased the camera outright and now can't even use it. I've spent several hundreds of dollars with **** and have had 5 cameras in which work for only 6 months before they had to replace it. This has been a continuous problem with **** and had I not already spent the money on the camera, solar panel, **** card through my phone carrier id just wash my hands of it. But I've already invested a fortune with them and now they are trying to get even more money out of me. This is a scam and I'm unable to get anyone on the phone willing to resolve this issue. The only time I can get anyone assistance if when I report them to BBB and then all the sudden they are willing to find a resolution.

    • Initial Complaint

      Date:10/31/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been paying for services that were linked to a previous device (that had a manufacturers defect) and realized we have not been getting the service on our device. Called in to get an explanation and fix the problem. The agent was extremely aggressive, wasnt helping, and when I asked to speak to his supervisor, refused to allow me to do so. This is the most ridiculous customer service experience Ive ever had. Why is he arguing with me?!?

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are having an issue with our security camera feed. The only way to get assistance is by using **** chat. Ive tried but we got an automated response which did not help. They stopped responding last chat from them said Did I answer your question? I said no I need more help and its been dead silence. I want someone to call by phone and help me resolve my feed issue or refund us for all the money we have spent on these cameras that are useless without ability for feed that we pay monthly for.

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      deceptive renewal charges that **** did not send be a notification that a renewal charged would be processed and after only discovering the charge on my Apple Pay. No email was sent after the charge. Charged on 8/20/24 and it was discovered 8/21/24 the next day and now they will not refund even after I canceled it due to no notification of them getting ready to charge my account or an email telling that my account was renewed. Very disappointed on how the they choose to sneak a charge without telegraphing that the renewal time was about to happen so that a customer can not get a refund after the fact. Dishonest and deceitful!!!

    • Initial Complaint

      Date:04/06/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being falsely over billed in error. I was on the old legacy billing for Arlo. I was being billed $10.90 a month for 4 cameras that was grand fathered in. I purchased a new phone and kept my old phone number. I tried to log into Arlo app with my new phone and it sent me a 6 digit authentication code. I was not able to get into my email in time. They only give you 2 minutes. The Arlo app was all grayed out after I could not get to the 6 digit code in time. I called Arlo and the problem finally after several days was resolved. I never switched my plan and I have never added any new devices or new cameras. I just received my credit card statement and I am being billed $13.90 now. Arlo's explanation is that I changed my service but I did not. I did not change my service in any way. And I did not add any devices. I want my billing to be corrected. It should not be so hard to contact customer support for a company based in California.

    • Initial Complaint

      Date:01/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear **** Team, i signed no such agreement to an end of life policy, this was not part of the original pruchase agreement or sollicitation of your camera service. I expect a continuation of service including free video storage for the life of my cameras. Please be advised that if my cameras stop working as sold for the duration of thier service life i will seek remedy in the form coustomer complaint, poor service, lack of service reviews. I will allow your company to make me whole in a refund or other compensation for this deceptive buisness practice. If not, my next step will be contacting the ********************** and after that my Attorney General in response to this Email . Again i do not agree to this end of service life as suggest in this email and expect My Cameras to keep cloud storage capability as Advertised. I will also be contaction representation if your compny is unable to provide this is completely. No end of Life policy or Warranty poily was provided to. Your box states " Free cloud recording" i expect you to honor that statement. All Firmware updates and cloud storage are expected to work as Advertised! Replace my cameras for free with free cloud storage if this was your deceptive buisness Regards *********************** ************************ ************ Hide quoted text On Sun, Jan 1, 2023, 12:20 PM **** <***********************> wrote:Starting January 1, 2023, **** is implementing an EOL policy for its products and services, with the Generation 3 (VMC3030) and Pro (VMC4030) cameras These cameras may continue to be operated after April 1, 2023 by all existing **** owners to live stream video, receive motion notifications, and store video clips locally with a compatible **** base station. These cameras also can utilize Arlo's new cloud storage, which is available with the **** Secure subscription service, though the EOL'd cameras themselves may lose some functionality over time, as they will not be provided with further firmware

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used an **** camera I troubleshooted the issue myself still couldn't get it fixed. Now **** says I am not entitled to live support because I don't have a subscription. So basically unless you pay they won't help you.

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arlo cameras Purchased cameras and have about 1000.00 in hardware. The cameras have worked well for a reasonable period of time effectively, until they stopped working after we had to install a new modem. Called customer support every day. They continuously tell me that I will receive a call back within the next 24 hours, and that my case has been "escalated" It has been 13 days without functioning cameras, and I have called every day for those 13 days. The "tier 2" support continues to tell me that they have no way of connecting me with the "tier 3" support team. Today and for the past three consecutive days prior to this, I am told have to wait for the call, because one specific person is the only person that has researched this problem, and they will "re-escalate" the case, so that I will receive a call TODAY. I have waited on hold for a total of about 28 hours, trying to reach someone from tech support that can help me with this case. I currently have not have cameras for 13 days with no resolve. I have zero protection on the contents of my business nor for my employees safety or security. I would like my cameras to be fixed and speak to a representative. If this is not possible to find a solution, after two weeks, I would expect a refund of my products. will upload pictures of hours of phone calls and being on hold, day after day, if requested to do so, and emails stating that I will be receiving a call.

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arlo pro camera unable to charge battery and can not get any live agent to get the help I need. Very frustrating

    Arlo Technologies, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.