Reviews

This profile includes reviews for Grade Potential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grade Potential

  2925 McMillan Ave Ste 208 San Luis Obispo, CA 93401-6765

  
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  Grade Potential

  Brooklyn, OH 44144

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  Grade Potential

  7220 Trade St Ste 103 San Diego, CA 92121-2325

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  Grade Potential

  Milwaukee, WI 53225

Review Details

• Review fromSelamawit G

  Date: 10/09/2023

  5 stars
  I was very impressed how Grade Potential took my request seriously and professionally from the beginning and tried their best to accommodate my resuest ASAP. I was looking for math tutor and when searching the web, I was able to see the highest review that was given for Grade Potential. KUDOS to J*****, M******* and A**, I am sincerely grateful. Based on my preference, Sophie was assigned to tutor my daughter and after communicating with Sophie, I had met with her via Zoom. Honestly, I was very happy from the moment I was communicating with her. S***** is intellegent, kind and very sweet professional. My daughter is very happy to work with her and I am very happy that my daughter is doing very well. I signed up for the entire school year because I am very pleased with the service provided by the team as well as the tutor. I’ll recommend Sophie to anyone without any hesitation. Thank you Grade Potential!
  Sincerely,
  S******** *****

• Review fromDeedee D

  Date: 09/20/2023

  5 stars
  I have read some of the reviews and see that some people have negative experiences. My experience is just the opposite of any negative. When I initially reached out, voice mail on a weekend, I was contacted on Monday. I said what I needed for my grandson and a tutor contacted just a day or two later. By the next week we were scheduled. It's a perfect experience in all ways

• Review fromDinora R

  Date: 09/18/2023

  5 stars
  I wanted to recognize Ms. M****** for the great work she has been doing with our son. After spending time with our son she quickly was able to put a plan to focus on his needs and learning style. My son has enjoyed his time with her and we look forward to seeing his progress.

• Review fromCallan S

  Date: 08/29/2023

  1 star
  A very questionable business. The staff (outside of sales) at Grade Potential Tutoring are difficult to contact, and when trying to obtain a copy of the contract and breakdown of services (what we paid for), was like pulling teeth. We still never got a copy of our service contract. The tutor who was first assigned to us flaked on their first meeting. The 2nd tutor we liked, but they confided in us that Grade Potential made it difficult for them to get paid, as well as any support and resources for their tutoring staff were non-existent. Grade Potential takes 52% of the fees paid and the tutors get 48%. Also, why can't we pay over a secure server? Strange in this day and age that we have to give our CC info over the phone. Is this because secure servers for merchant gateways cost too much money for Grade Potential to cover? Well, any legitimate business online these days have secure servers for merchant payment gateways. It is 2023 for pete's sake.
  From what we can see, the tutors literally do all the work. Grade Potential are merely consolidators ("pimps").

• Review fromDiana T

  Date: 06/29/2023

  1 star
  My first initial contact was with a sales individual by the name of Daniel. I explained the need that we were looking for and the timeframe to which we had to work with which was three weeks out when I made my first phone call. Daniel informed me that he could not take my request at that time because it was too far out and that I needed to call back, when it was two weeks or less. I called back and spoke to a gentleman by the name of Steve K. To which I found out from Steve that nothing had been recorded that I had requested, and none of the information had been given, and Steve worked diligently to get this ball rolling for us quickly. The tutor called her name is Meg. She set the time and the day that she would be available. At which point she was late would not answer text messages or phone calls and showed up almost an hour late stayed less than an hour asked to be credited for an hour and a half. And sat and Filled out a time schedule for the remainder of the tutoring. At which point I receive a phone call from the company letting me know that Meg quit and they would get me another tutor. The second tutor calls and her name is Morgan Morgan informs me she’s going to be on vacation for two weeks during the timeframe we had requested and would not be available. I called the company and the company said there was no more tutors available and would refund my money . I have spoken to seven people in this company and nobody can explain to me why the tutor is not available and how so many things have went wrong. And when you ask for a name or a phone number or an email all you get is a first name and last initial and told there are no personal emails or phone numbers to contact anyone. And my last phone call trying to get some resolve for this young man who needs help I was told your account has been closed and your money is being refunded. That’s the best we can do. I’m not sure how they have four stars I wouldn’t recommend them. Definitely buyer beware.

• Review fromKristen S

  Date: 06/06/2023

  5 stars
  Our tutor Mrs. s**** was exceptional. She is punctual. She is flexible, knowledgeable, and professional. She goes above and beyond in every sense. Reading was like pulling teeth with my 7y/o prior to lessons with Mrs sandy.

• Review fromMICHAEL G

  Date: 06/01/2023

  5 stars
  T***** has been working with my daughter for 2-3 months. My daughter has ADHD and it is hard to work with her. She has no patience and focus. T*****, with her patience and easy going manner was able to work with E**** through math and other subjects with very little problems. My daughter actually always looked forward to Taylor's visit. Cant say enough about how lucky we were to have her!!! We wish her all the luck in her future!!

• Review fromTheresa B

  Date: 05/12/2023

  1 star
  They advertised in-home tutoring, but the tutor who contacted me said she would have to meet my daughter in the library and I would have to be present for the session. Not the convenience they advertised. Too bad I had already paid. The tutor herself was friendly but not super knowledgeable in Algebra II, often had to do "research" to help my daughter. Things were winding down at the end of May and the company texted and called several times in a week about our next payment. We had a couple sessions left and I let them know we would not need further sessions during the summer. They threatened to charge my account with extra fees and told me they are a "friendly" company but I needed to call the office right away. I did so, told them we would not be purchasing further sessions, and they told me I only had one 45-minute session left and would not be able to use it without buying another month of tutoring. Don't use this company.

• Review fromDiana R

  Date: 01/29/2023

  1 star
  B*** ****** Has Poor customer service. I felt like was not being heard. My main concern was the price and if the tutoring cost was affordable. I talked over him explaining my concern. I told him to take me off the call list. He then said thank you for talking over me bye bye.

• Review fromDiana W

  Date: 10/15/2022

  1 star
  I am extremely disappointed with grade potential tutoring.. I paid $4,120 for 90 hours tutoring for my son. I paid the entire amount upfront on August 30, 2022. The person (H*****) that received my money stated I can call him anytime I have any questions or have any concern. The following day after he received my money I called to speak to him and someone in the office states he is basically someone that sold me the package so he won’t be the one assisting me from here on out, but someone else would be assisting. They took information and states they would set up a tutor. It took weeks for them to set up a tutor. The first tutor they sent was so unqualified that at one point in the middle of teaching my son she had to go to YouTube for a refresher on how to help him. It was a disaster. The second visit she was so late. We were sitting down waiting for the third visit when she texted me 15 minutes before her arrival time to tell me she is canceling because of family emergency. The fourth time we sat there and waited she was a no call no show. I texted her and she haven’t responded until this day. So I basically had 2 visits. I spoke to grade potential tutoring and they arranged for another tutor ( basically in almost 1 1/2 month I had only 2 hrs tutoring). The second tutor agreed for Monday and Thursdays tutoring. The Sunday before arrival he texted “hello all, I’m in school so I can’t do Mondays, so we’ll have to make adjustments “ He showed up on Thursday late and I heard him telling my son that he was trying to look at notes while driving to refresh himself and was hoping the cops didn’t catch him. After he left Betty from grade potential tutoring was going to follow up but she didn’t call. When I asked her about it she stated she had food poisoning and was sick so she couldn’t call. And also that last tutor was not going to be back because she knows he has health issues. I asked for my money back they said I would get it that day I asked and I’m still here waiti.