Complaints

This profile includes complaints for WHV Resort Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WHV Resort Group Inc has 9 locations, listed below.

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  WHV Resort Group Inc

  300 Rancheros Dr Ste 310 San Marcos, CA 92069-2969

  
• 

  Welk Resorts

  970 Northstar Dr Truckee, CA 96161-4204

• 

  WHV Resort Group Inc

  3400 West Victory Boulevard Burbank, CA 91505

• 

  WHV Resort Group Inc

  34565 Cathedral Canyon Dr Cathedral City, CA 92234

  
• 

  Welk Resort Hotel

  1984 State Highway 165 Branson, MO 65616-8936

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for a year i have been in contact with the company been given the run around every time i have called i pay for a time share i was supposed to get full points last year and i didn't i have reached out to management and many numerous employees since last year may i have been getting the " we will call you back" call RCI i have talked to rci and they have told me they never took anything yet welks put me on collections for not paying the whole maintenance fees (because i cant even use my points they cant even tell me what happened to them ) and they even told me even if they did find out what happened they couldn't do anything about it and that is on a recorded line i have been ignored by employees and malmanagement i told them i would pay for the service when they give me what im paying for. yet they send me to collections and now a year later they tell me they will help me once i pay the maintenance fees for something i cant even use. they are in violation of the contract and they want me to pay when they aren't giving the service

  

  Business Response

  Date: 05/23/2024

  ******************,

  Can you clarify for me the name your ownership may be under. I cannot find your name or email in our systems. Is the ownership under another name?

  Best regards,

  ********************

  Director, Customer Advocacy

• Initial Complaint

  Date:05/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB,We are seeking assistance in canceling our contract with ****. During our stays at our timeshare, requesting a handicapped *** **** was often met with uncertainty. Despite assurances on our reservation form, upon arrival, we were consistently informed that no *** ****s were available. This made travel challenging for us, especially given my husband's mobility issues, my knee replacement, and my recent diabetes diagnosis. Traveling has become more difficult, particularly as we both use wheelchairs in airports and avoid stairs. Due to these circumstances, we have significantly reduced our travel.Unfortunately, when we expressed our desire to end the contract, we were met with resistance and discourtesy from ****. The representative insisted we fill out an application to exit the program, only to receive a response stating that there was no such program available. This lack of clarity was disheartening, especially considering the substantial increase in maintenance fees for 2024. We request your assistance in communicating with **** to facilitate the cancellation of our contract.Thank you.

  

  Business Response

  Date: 05/29/2024

  *****************,

  I am sorry to hear about the challenges you are currently having. I show you and your husband have been owners with us since 2014 and have had very good success using your owner benefits for vacation travel.

  We do not have the option for you to simply cancel your contract on request. Your complaint states you have registered with the exit team. That is good. That is the team that assists our owners in exit their contracts. The response you received also advises that your interest in exiting has been registered. The team works on a first-in first-out basis and will reach out to you via email with an offer to exit when they get to your spot on the list. They work off of the registration list to make sure the process is fair.

  Please feel free to reach out to me if you have any questions or if you would like to discuss this further.

  Best regards,

  ********************

  Director, Customer Advocacy

  Customer Answer

  Date: 05/31/2024

  I do not accept this response from ********************, we will not accept no for an answer. Please allow us to be included in the relinquishment program so we can be released from our timeshare immediately per our request.

  

  Business Response

  Date: 06/10/2024

  *****************, 

  I am sorry to hear about your frustration. We do not have an option for you to simply cancel your contract on request.

  The exit team will confirm your owner benefits are current and then they will make you an offer to exit once they get to your spot on the exit list. It is important your owner obligations are paid in full so you receive an offer to exit. If they are not, the team will bypass you and go to the next person on the list.

  There is not an option for you to circumvent the exit list process or move to the front of the line to get an exit offer.

  I am happy to connect and discuss this further or answer any questions, if needed.

  Best regards, 

  ******************;

  Director, Customer Advocacy

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to lodge a formal complaint against the **** ***************** for their lack of responsiveness and failure to meet the terms of service as promised. Despite their initial assurance and our decision to engage with their Exit Servicing team as registered on February 23, 2023, our concerns and requests for cancellation have been met with silence.In our communications with ****, we were convinced by their sales team that becoming "owners" of a piece of **** timeshare would be a financially savvy choice, offering significant savings on memorable experiences for our families. We were led to believe that after paying off the mortgage, there would be no further financial obligations. Contrary to these assurances, we have since discovered that this commitment is not only lifelong but also imposes potential debt on our childrena burden we never consented to and were not made aware of at the time of purchase.The irresponsibility shown by **** Timeshare in handling our case has not only caused us significant financial stress but has also jeopardized the financial integrity of our families' futures. We reached out to resolve this matter peacefully and amicably, expecting the company to fulfill its promise of quality service and support. However, the continued lack of communication and action from their end has left us with no choice but to seek help from the Better Business Bureau.We respectfully request your intervention in this matter to compel **** Timeshare to honor its commitments and provide a feasible solution that allows us to exit this agreement. Your assistance in holding **** accountable for their misrepresentations and failure to provide the promised service would be greatly appreciated.

  

  Business Response

  Date: 05/20/2024

  ********************, 

  I show you have been in contact with our team on a consistent basis. Just to clarify, the exit team is not an exit on demand option for your ownership contract. You register your interest in exiting with the exit team and they will reach out to you when the developer is looking to re-acquire inventory. The team works on a first-in first-out basis. 

  Just to clarify your point about your kids inheriting your ownership. Your children or family members have the option of inheriting your ownership if you leave it to them as part of your estate. The decision to accept that inheritance is theirs. They are not forced to accept your Platinum point ownership; they have the choice to do so. If there is a note that is still owed when they choose to place the ownership in their name, they would then be obligated for the balance remaining on the note and the future maintenance fees tied to the ownership.  

  Your owner history shows minimal attempts to use your owner benefits for vacation travel. our ***** Services team can help you with using your owner benefits while you wait to get an exit offer. We want you to use the points you have paid for.

  Please feel free to reach out to me with any questions.

  Best regards, 

  ********************

  Director, Customer Advocacy 

  Customer Answer

  Date: 05/23/2024

   Dear *****,
  
  Thank you for your response and for providing clarification on several points. I am not interested in trying to use this anymore and want this ownership canceled due to the many misrepresentations at the time of sale.I was misled to believe that once I paid off the mortgage, there would be no further expenses. I was not informed that this would be a lifelong commitment with ongoing maintenance fees. Additionally, at the time of purchase, I was under the impression that I was buying a piece of property with some investment quality, not a timeshare. While hidden in the contract these were verbal commitments made by your company's sales team.
  
  Given these significant misunderstandings and the fact that I have never used the timeshare, I am requesting to cancel my ownership. I hope we can find a resolution that is fair and prevents any further financial burden on myself and my family.
  
  I look forward to your response and hope we can resolve this matter promptly.
  
  Best regards,
  
  *******

  

  Business Response

  Date: 05/30/2024

  ********************,

  The exit team path is where you want to go to exit your Platinum point contract. If you are registered that is where you want to be. I do not have an option that would allow me to circumvent their process and move you to the front of the line. 

  I know that the team has exited Platinum point owners and they will continue to do so. 

  You have never used your ownership benefits for vacation travel and have spent a good amount of money on this vacation ownership. I would like to have one of my senior ***** Services agents help you get the vacationing value of what you have paid for. There are some great options out there for you.

  Please let me know if you would like me to have someone reach out and help you use your time, while you wait to hear from the exit team.

  Best regards,

  ********************

  Director, Customer Advocacy

   

  Customer Answer

  Date: 06/07/2024

  
  

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against **** Resorts regarding our timeshare agreement. Due to significant financial hardships and changes in our circumstances, my partner ***** and I are no longer able to uphold the obligations of the timeshare contract.In recent months, ***** has experienced a reduction in income after accepting a lower-paying job. Additionally, he has been burdened with credit card debt due to unauthorized withdrawals from his account. On my end, despite not experiencing an official pay cut, I am grappling with increased medical coverage expenses, including medical, dental, and vision expenses totaling nearly $900 for myself and my children. The financial strain resulting from our divorce has further exacerbated our situation.Moreover, we are facing outstanding tax debt of just under $10,000 and medical debt amounting to approximately $9,000. The financial repercussions of our divorce also necessitated refinancing our home mortgage at a higher interest rate, adding to our financial strain.Given these significant financial challenges, we are unable to continue fulfilling the financial obligations associated with the timeshare agreement. Therefore, we kindly request the cancellation of our timeshare contract effective immediately.We understand that there may be administrative processes involved in canceling the agreement, and we are prepared to cooperate fully to expedite the cancellation process. We are not seeking any refunds or compensation for the funds already invested in the timeshare; rather, we simply seek relief from the ongoing financial burden it represents.We appreciate your understanding and prompt attention to this matter. Please provide us with confirmation of the cancellation of our timeshare agreement at your earliest convenience.Thank you for your understanding and cooperation.

  

  Business Response

  Date: 05/29/2024

  *******************,

  I am sorry to hear about the challenges you are dealing with. I have had our team review your owner profile and they do not show an active contract for you. It appears your contract was closed in 2021. 

  Can you let me know if you have had an recent contact with any of our teams?

  I can send you written confirmation of your contract being closed if you need it.

  Best regards, 

  ********************

  Director, Customer Advocacy

  Customer Answer

  Date: 05/30/2024

  Hello BBB representative,

  Thank you for reaching out. If **** has released us from our contract, I have not received confirmation of that. Is there a way to get something in writing stating that our contract is closed/ void? I still receive occasional communications from **** but not as often as we did when we initially tried to close the contract. 

   

  Thank you, 

  *************************

  

  Business Response

  Date: 06/06/2024

  ******************, 

  I will send written documents to you at your gmail address. Please keep an eye out for it.

  Best regards, 

  ********************

  Director, Customer Advocacy

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not sure what to put in here.

  

  Business Response

  Date: 05/13/2024

  ********************,

  I have reviewed your owner records and I do not show you have an active ownership contract. Your contract was closed in June of 2022.

  Please feel free to reach out to me with any questions.

  Best regards, 

  ********************

  Director, Customer Advocacy

• Initial Complaint

  Date:05/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been timeshare owners with **** Resorts for several years, but our recent experiences have led us to reconsider our ownership. When we reached out to **** Resorts to discuss our options for exiting our timeshare, we were put in touch with a representative named ******************. While ******* was courteous, we were informed that although our interest in exiting was registered, there were currently no options available for us to do so. This lack of resolution is frustrating, especially considering the issues we are having with this ownership.The shift from the traditional week-based system to a points system has not been as beneficial as we had hoped. The promise of increased flexibility has fallen short, as we've found ourselves unable to book the vacations we desire without purchasing additional points. The suggestion from **** to invest more into a system that is already failing to meet our needs is confusing. We also have seen a spike in maintenance fees over the years. Why are the fees increasing when the ability to use this is decreasing? Why wait to give us options on exiting? Our mind is made up and we want to end this agreement. What can be done now?

  

  Business Response

  Date: 05/13/2024

  **************************,

  I just left you a message. Please return a call to me when you have a chance. I do not show an active contract under your name. I want to make sure the information we are reviewing is correct.

  Best regards, 

  ********************

  Director, Customer Advocacy

  Customer Answer

  Date: 05/16/2024

  We would not like for our complaint to be closed until we can get some help. We are providing you with all our ownership information in the hopes you can locate our account and help us resolve this. Our contract number is P-****** and our owner number is *******. There are several names on the account: ***** and ********************************* & **** and *************************. Let us know if you need more information to locate us. 

  

  Business Response

  Date: 06/21/2024

  **************************,

  Thank you for the further information. I was able to locate your ownership contract. Can you let me know if you have registered your interest in exiting your ownership with our exit team?

  Best regards,

  ********************

  Director, Customer Advocacy 

  Customer Answer

  Date: 06/29/2024

  ******************, 
  
  
  We believe it is noted that we are interested in exiting. However, we have not heard anything recently. Can you ensure that our information is added to the list, please?

• Initial Complaint

  Date:05/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discrimination against an elderly person with insults Placing in collections before payment is due and charging an extra fee for it. Will add an extra $1,000 if not paid by a date Not allowing a 91 year old out of a timeshare when expressing a financial burden

  

  Business Response

  Date: 05/08/2024

  ********************,

  I am sorry to hear about the challenges your wife is facing. The refund option is within 15 days of purchase. I can ask the team to reset the stay for you. please advise if that might be an option.

  Best regards, 

  ********************

  Director, Customer Advocacy

  

  Business Response

  Date: 05/15/2024

  ********************,
  
  I have reviewed our records and I show no ownership contracts that tie back to your name, email or phone number in our records.
  
  Please clarify if you have an ownership contract with us.
  
  Best regards,
  
  ********************
  
  Director, Customer Advocacy.

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyatt has declined my request to cancel my timeshare under favorable conditions, suggesting that I simply cease payments for automatic cancellation. This approach, however, would require me to breach the contract I originally signed, resulting in severe credit repercussions. Despite my consistent on-time payments, Hyatt has not offered assistance following unexpected life changes that prevented me from utilizing the timeshare. Even after highlighting discrepancies between the promised benefits and the actual experience, they have been either unresponsive or discrediting and unwilling to consider an alternative approach. A letter from their legal department, while offering further discussion, has not led to any resolution. ********************* offered their email to me for direct contact with further questions but has failed to respond to my email for over two months now. It is disheartening that Hyatt's management is unwilling to support owners facing challenges similar to mine. Conversations with ******************** revealed that senior management is unyielding in their stance. This lack of assistance undermines my confidence in the company's leadership and compels me to distance myself from the company as I am feeling this scam was intentional. While I acknowledge the contractual obligations, I was given misinformation about the contract and benefits. Also, unforeseen circumstances have altered my ability to utilize the timeshare as intended. I find Hyatt's handling of this matter unsatisfactory and will continue to seek a fair resolution.

  

  Business Response

  Date: 05/13/2024

  **************,

  We sympathize with the challenges you are going through. I show that multiple members of our team have responded to your cancellation demands. We have been consistent in our responses to your demand to immediately terminate your ownership. Further, ************** responded to your latest communication on April 24 to request that you identify any outstanding issues that you claim to have not been addressed by prior responses, and ************** did not receive any response from you providing such information.
  
  As you were advised previously, and as you acknowledged in your purchase contract, WHV does not have a cancel on demand option for your ownership contract beyond the rescission period, in the purchase contract, that long ago expired. While WHV has an exit team program that *** sometimes elect to make an offer to reacquire an ownership, the parameters of the exit team program include your owner obligations being paid in full as one of the participation requirements. You can register with the exit team and if your ownership obligations are paid in full when they get to your spot on the registration list, they will email you an option to exit your Platinum point contract if one becomes available. Please note, per the purchase contract, WHV does not guarantee the availability of an offer to reacquire your ownership.
  
  We have you on a list of owners to reach out to if we have an option that opens for you to apply for hardship consideration. We will reach out to you via email when if that option becomes available.
  
  We are more than happy to help you with the usage of your owner benefits while you wait for an offer to exit or while you make alternative arrangements to dispose of your ownership. Our team can assist you with the placement of your time in for exchange to extend the usage window of your points for two years, if needed.
  
  Please feel free to reach out to me with any questions.

  Best regards,

  ********************

  Director, Customer Advocacy

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Desired Settlement Contract Cancelation

  

  Business Response

  Date: 05/07/2024

  *******************, 

  We do not have an option for you to simply cancel you contract on request. We do have an exit team which will assist our owners in exiting when the developer is looking to reacquire inventory. Have you had any contact with our exit team? They work on an email registration basis. I can send you the information to register with the exit team if you have not previously registered your interest in exiting your ownership contract.

  Best regards, 

  ********************

  Director, Customer Advocacy 

  Customer Answer

  Date: 07/02/2024

  We are rejecting the response because we have reached out to the **** Services Team. We're concerned you have no record of the email you sent us in November saying the list was moving and we had to resort to going to the BBB to get another response from you because you've ignored us since. We applied for an exit in July 2023 and we're coming up on a year. What's happening? Why aren't you answering our emails? We want the exit that's provided by the **** Services Team. It's already been promised and it's too late to state there's not an "exit on demand." 

  

  Business Response

  Date: 07/10/2024

  Mr. & *******************, 

  Our exit team is operating, and they work on a first in first out basis off of their registration list. There is not an option for you to circumvent their process and move to the front of the line. They work off of the registration list to make sure the process is fair.

  Please feel free to reach out to me if you have any further questions.

  Best regards, 

  ********************

  Director, Customer Advocacy

   

  Customer Answer

  Date: 07/12/2024

  That answer would be sufficient if we had signed up for the exit list last week, but it's now been over a year since we signed up and there has been no movement, no update, no sympathy from Hyatt. This just feels like another scam like when we purchased the timeshare. Hyatt seems to only be interested in putting up smoke and mirrors to give the illusion of help but know that they only care about money. 

  If you can't get us up the list after waiting a year, can you tell us where we are on the list and when we can expect an answer? That's the least you can do for us. 

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased a 4-DAY/3-NIGHT stay at the property March 9th to March 12th 2024. Part of the deal was to attend a 2 hour presentation about a time share purchase. I called two weeks prior to the departure date and indicated that my wife was not able to make the trip. She recently had surgery December 24t, 2023 and she was not yet fully recovered. Additionally, she is disabled and recovery is different for her. She is a three time cancer survivor and the disease really took a toll on her body. I tried to mitigate the tri p, I offered to transfer it to my parents, which initially was approved, and than denied. I was not able to postpose the trip because I will be out of town during May 26th, the only available weekend they proposed. I believe this is unjust enrichment for a company this size who kept all the money and did not offer the services. Furthermore, my wife was also under the impression that this was non refundable, however I learned that it was refundable two weeks after the purchase. Hyatt could've easily mitigated their loss by rebooking the room. Under contract law both parties need to seek a solution. Here, I ended up on the loosing end. It is highly predatory for this type of business model to function. They kept both the room and the money and we were left without any options!

  

  Business Response

  Date: 05/08/2024

  ********************,

  I am sorry to hear about the challenges your wife is facing. The refund option is within 15 days of purchase. I can ask the team to reset the stay for you. please advise if that might be an option.

  Best regards, 

  ********************

  Director, Customer Advocacy

  Customer Answer

  Date: 05/08/2024

  This option has been discussed and the dates proposed were not working out. Furthermore, my wife has never been informed of a cancellation grace ******* I already explained all these issues to the customer care and they refused to help. I also proposed to give this package to my family and it was approved and after a few hours someone called and declined the offer. Im willing to negociate a refund, however, Im not willing to spend more money at this resort! It is beyond my comprehension how a business of this size can keep the money without performing on the contract! I have extraordinary circumstances and I will seek legal relief.

  

  Business Response

  Date: 05/17/2024

  ********************,

  The cancellation option for the package your wife purchased was 15 days from the date of purchase. 

  Rescheduling and Cancellations  Cancellations must be made in writing within 15 days of the package purchase date or package purchase price is not refundable. A refund will be issued within 15 days of the receipt of notice of cancellation. Cancellation notices must be sent to WHV Resort Group, ***** ***************************************************

  Our team is willing to work with you in setting up a stay at a later date that *** work for yourself and your wife. 

  Best regards, 

  ********************

  Director, Customer Advocacy