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Business Profile

Computer Hardware

Sony Interactive Entertainment, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Important information

Complaints

Customer Complaints Summary

  • 6,378 total complaints in the last 3 years.
  • 1,880 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally request a refund for an unauthorized automatic renewal of a PlayStation Plus subscription that was charged to my account on July 4, 2025, under order number ************** for the amount of $57.74.This same issue occurred last year, when I was similarly charged without receiving a prior renewal notice or being given a clear opportunity to opt out. At that time, I contacted your support team and was told I could not receive a refund. I was forced to pay for a service I did not intend to use and never used. I contacted my credit card company, but they also refused the refund due to Sonys denial.This year, I was again charged automatically, despite my prior complaints and clear intention not to continue the service. I did not consent to this charge, and I have not used the PlayStation ************ since the renewal. I believe this violates fair billing practices and consumer protection standards.

    Business Response

    Date: 07/10/2025

    Re: BBB Case Number 23567433
    Consumer: ******** ********
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23567433
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been sharing my PlayStation account with a few of my friends and I dont have any one on my account on a ps4 but it says i still have one activated and it wont let a friend activate it

    Business Response

    Date: 07/09/2025

    Re: BBB Case Number 23566480
    Consumer: ****** ******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23566480
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an auto renew on my PlayStation plus. This value was almost twice as high as before and I wanted to cancel and get a refund. I tried calling and they say too many people are calling to try again later and hangs up on you. I tried several times. I also tried the chat. They told me I needed to call and to not use chat anymore for this. The chat abruptly closed on me with no help. I was charged $169.59 on July 5th. This is really shady practice where a customer cannot actually get a hold of anyone who will even speak with them.

    Business Response

    Date: 07/09/2025

    Re: BBB Case Number 23565201
    Consumer: ***** ********
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23565201
    SIE, LLC contacted the consumer, and a mutual resolution was achieved regarding their concerns.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since I was able to finally contact them (after hours of trying).  **** should still do better with communication with its customers.  Thanks. 

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was banned until July 6 2025 but after that date, my entire device became locked and I was unable to access it. I spoke to a representative and they have stated my device has been permantantly locked.

    Business Response

    Date: 07/09/2025

    Re: BBB Case Number 23565003
    Consumer: ***** *******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23565003
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/09/2025

     
    Complaint: 23565003

    I am rejecting this response because: I don't understand how they can just do this to a product I paid for as if I was renting it or something. I can't sell it or anything. I understand the code of conduct violation, which you have to agree with to play the game however this isn't and agreement to buy the game. So I'm trying to see how my account is active and good but the console been ban. It seems as if it should be the other way around. I don't want to on Playstation ever again and have already purchased an Xbox but I don't want to lose my money totally from the product I paid for, so how do I get my money back **** please tell me. Then to add my 10 or old son was the violator of the conduct with his cousin from *******,  who reported him. 

    Sincerely,

    ***** **********

    Business Response

    Date: 07/10/2025

    Re: BBB Case Number 23565003
    Consumer: ***** *******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23565003
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Play Station 5 that came with the Fortnite Cobalt Star Bundle and ***** v-bucks (Total value 6000 v-bucks) during a Black Friday deal in 2024. We just gave it to my son for his birthday on *********. When my husband attempted to put it into my son's account he used his own personal email instead of my son's. After speaking with Jarnan Prargas (confirmation #********) on June 28th he told me it was impossible to transfer the bundle to my son's email as it is already in my husband's locker (he doesn't even play Fortnite). When I requested to speak with a manager he told me they were all busy and there was no way to put me on hold for one of them and I would have to call back at another time. I informed him that I would be filing a complaint with you as I am sure other families make this same mistake and lose V-Bucks/skins. Apparently this is a special "skin" for Fortnite that can only be purchased with the PS5 and now my son can no longer receive it unless I buy a new PS5 with this package. Sony Interactive Entertainment is a multi-million dollar company and I am disgusted that they cannot reimburse or figure out a way to fix this issue. All I want to do is be able to transfer the product I purchased to my son's account and I am being told there is no way. I wonder how many people have this same issue and **** is making extra profit from others who make this mistake.

    Business Response

    Date: 07/09/2025

    Re: BBB Case Number 23561695
    Consumer: ******* *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23561695
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Wrongful 30-Day PSN Suspension Without Evidence Details: My PlayStation Network account was suspended for 30 days due to an accusation of sexual harassment. However, I have not sent any such messages. I only communicate through private party chats with close friends and rarely message anyone else. I was playing games with no issue just the night before the suspension ***************** states that this incident was flagged within the past 6 months, which raises concern: if it wasnt a problem then, why is it being punished now? I still havent been shown what message supposedly violated the policyno evidence or context has been provided.I attempted to contact PlayStation support through their official channels, but I was only directed to automated systems and received no human assistance. This is extremely frustrating, especially since I have spent money on digital games that I now cannot access. Desired Resolution Section: I want to recover my wrongfully suspended PlayStation account and receive a detailed explanation and review of the suspension decision.

    Business Response

    Date: 07/09/2025

    Re: BBB Case Number 23564572
    Consumer: ****** *********
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23564572
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/09/2025

     
    Complaint: 23564572

    I am rejecting this response because: because **** has not provided any evidence or details about the alleged violation. I have not sent any messages that could be considered sexual harassment or hate speech, and I only message a small group of close friends, primarily to start party chats.Their response claims I breached the Terms of Service but fails to explain how or what content allegedly caused this. No screenshots, timestamps, or even basic transparency have been ******** addition, I spoke with a PlayStation agent who falsely claimed my suspension was 60 days (it is 37) and then ended the chat before I could finish responding I have screenshots of both the suspension duration from PlayStation and proof of their lack of professionalism. Lastly, ***** own suspension history system confirms that the messages they are punishing me for are supposedly from over 6 months ago. If the behavior was unacceptable, why wait this long to enforce it especially when Ive had no issues for months?All I ask is for proof of the alleged offense or to have this suspension reversed. Otherwise, this feels like a blind punishment without cause or chance to defend myself.

    Sincerely,

    ****** *********

    Business Response

    Date: 07/10/2025

    Re: BBB Case Number 23564572
    Consumer: ****** *********
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23564572
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PlayStation Network (PSN) account Twiz-on-240hz was recently permanently suspended due to messages I sent during a match. I messaged two other players asking if they would teamkill a teammate and offered to carry them afterward. I also said something negative about my own team.I understand this message was inappropriate and could be taken as promoting bad behavior. I regret it and it wont happen again. However, I feel that a permanent ban is too extreme, especially given the full context.Ive had two prior communication suspensions, but those were not serious violations one was caused by a friend falsely reporting me for cheating as a joke, which led to a temporary ban. I wasnt trying to harass anyone in this recent situation it was a dumb, sarcastic comment made in the heat of the game.Ive had this account for 3 years and have spent over $500 on it. Ive reached out to PlayStation Support but was not given a chance to appeal. Im asking **** to please reconsider this decision and possibly reduce the punishment to a temporary suspension or give me a final ********** willing to follow any rules going forward and avoid messaging completely if needed.Thank you for your time and understanding.

    Business Response

    Date: 07/08/2025

    Re: BBB Case Number 23562934
    Consumer: ****** *********
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23562934
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance. 
    SIE, LLC considers this matter closed. 
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 
    SIE Consumer Services 
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22nd my PlayStation account was tampered with. My sign-in ID was changed therefore my account was stolen, and I have not been able to sign in to recover it. Over the past two weeks I have made multiple calls and chat messages with PlayStation support to recover my account, but it has been a very frustrating, disappointing experience. They said they would elevate the case and email me, but they never did until I called them a second time. Over chat they are repeatedly saying they're unable to help me, and immediately close the chat room. I have provided the correct proof of ownership document (i.e. last used credit card, previous email associated with account, correct account username, etcetc) and have gotten 0 follow up responses from them for the past two weeks and 0 contact unless I initiate it. I have looked into this issue extensively. Ive had this account for almost a decade, and I do not want to lose it against my will. I should not be punished because my account was hacked and whoever stole it altered it enough to flag it. I want my account back so I can properly protect ***** case number is ********

    Business Response

    Date: 07/08/2025

    Re: BBB Case Number 23562663
    Consumer: ***** ********
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23562663
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance. 
    SIE, LLC considers this matter closed. 
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 
    SIE Consumer Services 
    Sony Interactive Entertainment, LLC 

     

    Customer Answer

    Date: 07/08/2025

     
    Complaint: 23562663

    I am rejecting this response because:

    I have put hundreds of dollars into this account. I have had it for almost a decade. I do not understand why there is nothing this company can do to fix this problem that was brought upon me. My account was ********. I didn't just give out my email and password to a random person. On yalls end they were able to get into my account. Is there a way I can get a new account that has all of my games, data, and immense amount of in-game purchases Ive made? Anything besides just we cant do anytbing statements?

    Sincerely,

    ***** ********

    Business Response

    Date: 07/11/2025

    Re: BBB Case Number 23562663
    Consumer: ***** ********
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23562663
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance. 
    SIE, LLC considers this matter closed. 
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 
    SIE Consumer Services 
    Sony Interactive Entertainment, LLC 

     

    Customer Answer

    Date: 07/11/2025

     
    Complaint: 23562663

    I am rejecting this response because:

    To confirm ownership of my account half of the question were something that nobody would ever remember i.e. city you were in when you first made the account, serial number of the console you first made the account on, etcetc. I gave them such relevant, correct answers and they were unable to verify my ownership. I have them the transaction number for the last purchase I made with the credit card used, exact date and time, how much it was, and what the game was. How does that alone not prove my ownership? My account has been in someone elses possession for almost a month. They should have asked me questions that are timely , relevant, and current before my account was hacked and stolen. I obviously do not know what NEW changes have been made. This is ridiculous. I just wasted hundreds of dollars and a decade of my time. Everything gone within the blink of an eye. Thanks a lot *****

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:07/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Resident Evil 4 on sale for $19.99 on 6/23/2025. I downloaded the game and played it for less than an hour (I think even under 45 mins) when I realized I really didnt enjoy the game. Tried to get a refund from PlayStation and they refused on the grounds that I had downloaded the game. How are you supposed to have known you wanted to return a game if you cant even download it, let alone play it?Money is tight as Im a college student so this is aggravating.

    Business Response

    Date: 07/09/2025

    Re: BBB Case Number: 23562331
    Consumer: ***** *******
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23562331

    As this consumer has not contacted customer support, they were referred to our chat support for further assistance 
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved. 

    SIE Consumer Services 
    Sony Interactive Entertainment, LLC

  • Initial Complaint

    Date:07/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** WH-1000XM5 Known Swivel Defect, No Support Product/Service: **** WH-1000XM5 Headphones Purchase Date: 2023 Issue Category: Product defect / Lack of support Resolution Desired: Courtesy replacement or full-cost repair Complaint Description:I am filing this complaint regarding a well-documented manufacturing defect in ****s WH-1000XM5 headphones. The swivel/hinge broke cleanly while I was simply putting the headphones on my head under normal use, without any trauma, moisture, or mishandling.I take extremely good care of my electronics. These headphones have never been dropped, soaked, shared, or stored improperly. Ive only had them for two years.Upon contacting **** Support via live chat, I was told the product is out of warranty (1 year) and my only option was to pay out of pocket to send them to a third-party service center.When I tried to escalate this through email, both of my messages bounced:************************** (address not found)************************ (access denied)At this point, I have no way to reach an actual **** representative by email. The Contact Us portal on their site sends users in circles and provides no direct support path for issues like this.Meanwhile, hundreds of users across Reddit, X (*******), ***** own forums, and ******* have documented this exact same hinge defect. This is not an isolated issue its a structural failure affecting a major product line.For a premium product that costs over $350, this level of design failure and nonexistent customer support is unacceptable. I am not asking for a refund I am simply requesting a courtesy replacement or a full-cost repair as a loyal customer affected by a known defect.This entire experience has been deeply frustrating, time-consuming, and unprofessional. Im now stuck without working headphones due to ***** lack of accountability.Resolution Requested:A free replacement unit, or A fully covered repair, with no out-of-pocket cost to me

    Business Response

    Date: 07/09/2025

    Re: BBB Case Number 23562202
    Consumer: ******** *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23562202
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

    Customer Answer

    Date: 07/09/2025

     
    Complaint: 23562202

    I am rejecting this response because: Sony Interactive Entertainments response to my formal complaint was disgusting and disrespectful.


    Your reply was not only dismissive it was deeply disrespectful. It made no meaningful attempt to acknowledge the specifics of my concerns, nor did it offer even the most basic gesture of goodwill. Instead, you chose to hide behind legal jargon and close the matter unilaterally, as if your customers voices are just minor inconveniences to be brushed aside.


    Let me be extremely clear: this is not acceptable.


    **** claims to value its customers, yet your actions show the opposite. Youve ignored a valid grievance, offered no pathway for resolution, and shown zero accountability. The corporate deflection this is not an admission or waiver of rights only reinforces the fact that your company is more interested in shielding itself from responsibility than actually addressing customer mistreatment.


    If **** truly believes this is an appropriate way to handle consumer complaints, Ill make it my priority to ensure others are warned. I will escalate this further, including sharing my experience publicly across all relevant consumer advocacy platforms and filing additional complaints if necessary.


    You may consider the matter closed, but I do not. And I will not quietly accept being disrespected by a company that has clearly forgotten that its customers are the reason it exists in the first place.



    Sincerely,

    Disappointed and Disgusted Buyer

    Business Response

    Date: 07/10/2025

    Re: BBB Case Number 23562202
    Consumer: ******** *****
    Thank you for contacting Sony Interactive Entertainment, LLC (SIE, LLC) regarding the above-referenced Better Business Bureau case number: 23562202
    SIE, LLC appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.
    SIE, LLC considers this matter closed.
    Please note that this response is not an admission, or a waiver of any rights that SIE may have at law or in equity, all of which are expressly reserved.
    SIE Consumer Services
    Sony Interactive Entertainment, LLC

Sony Interactive Entertainment, LLC is NOT a BBB Accredited Business.

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