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Business Profile

Internet Services

Life360

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got an unauthorized charge of $99.99 on our debit card 9/15/22. It says it is a recurring charge. We do not have an account with them or use their services. We would like a refund as soon as possible and cancel any future charges. We have no documents to upload, because there is no account. We don't know where the charges came from.

    Business Response

    Date: 09/19/2022

    We have canceled and refunded the charge from this account.

    Customer Answer

    Date: 09/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earlier this year I signed up for a free trial if Life 360 Premium. I called to cancel at the end of the trial which they say went over by a day and they said no and that I would be charged $99.99. I spoke with every person I could get to and after multiple nos on a refund I told them to cancel my subscription to which I was told they would and that I would still have the service until the end of the term that was paid for. Nobody used it for the rest of the year and instead of ending I WAS JUST CHARGED $99.99 again! This is completely unacceptable and I need help battling this company for a refund this time.

    Business Response

    Date: 09/12/2022

    The refund to the customer was provided as an exception to our no refund policy. Please note this was a one-time exception.

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Life360 app to keep track of my family members. Somehow, a duplicate account of the app got setup on my phone with the app. I was unaware until it renewed, and immediately tried to contact Life360 for a refund. It renewed on August 24th of 2022 and I was unaware, as notice was sent. I contacted Life 360 numerous times starting on August 27th, and was unable to to reach anyone, and when I finally got through ( all this information to contact them is well hidden ) they informed me that no refunds are possible! It just renewed a few days ago! I feel these are really duplicitous business practices hiding information, not allowing access to customer care, for an erroneous account in the first place! I want a refund of the $99 renewal fee, as I never wanted this account in the first place, no notice was sent for renewal, and hiding information about this account and restricting access to the means of canceling it!

    Business Response

    Date: 09/06/2022

    After an investigation we refunded the customer per their request.

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 cameras from this company. Upon arrival one was broken, the others cannot be installed due to their incompatibility which was not indicated before purchase, but is acknowledged during installation. I requested a refund and emailed them within 2 weeks of receiving the cameras, but no response. I have contacted the company on six occasions via email, ********* but they are not responding toy request.

    Business Response

    Date: 08/20/2022

    This person has filed a complaint against the wrong company. Life360 does not sell cameras. The screenshots attached to this complaint by the person are for a different company altogether and the company name on the receipt shows that. Please remove this complaint from Life360 BBB account and advise the person to contact the company they purchased from.

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2022 I purchased a gold membership through Life360 web app services. The agreement was for ******************************************************************** for the purchase. Due to the lack of clarity when using the app and services - I inadvertently purchased the same product the same services and duplicated all of the same information. The app/company has no recourse for this - no refund is offered when this occurs and due to the limited warnings of duplicate purchases - I almost purchased a third program without even realizing it. The app has very little clarity in the purchase process and even less in explaining no refunds are available- even though the company can see the duplicate purchase and no benefit to having purchased the product twice - more services were not offered but the exact same thing. I requested a refund for one duplicate account with the intention of keeping the original purchase and agreement to no avail. I have spent days trying to get a refund. Asking for a contact number to the corporate office and attempting to get a resolution with little support. I am asking for help in getting a refund for one purchase made in error.

    Business Response

    Date: 08/08/2022

    We have refunded one of the duplicate charges as requested. We ask the customer check the email response from us in the open support ticket. The customer will see this reflected in their account in 5-7 business days depending on their bank. Thank you for allowing us the opportunity to help with this and get it resolved. 

    Customer Answer

    Date: 08/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Life360 is NOT a BBB Accredited Business.

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