Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a JioBit. I no longer need the item and wanted to return the unopened item. The company only uses AI bots that give multiple different instructions when you request return envelope and refund. They claim a case is being processed and someone will follow up via email and over 10 days nothing has been done. Their customer service is horrendous and it seems they are delaying the process to reach the 30 days and then will not have to refund the item.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request 1:
  Do not publish.
  Redact my personal information for my safety.
  I request to REDACT MY PERSONAL INFORMATION.
  DO NOT PUBLICIZE MY NAME AND PHONE NUMBER AND ANY INFORMATION LINKED TO ME.
  Please block it out for my safety etc.
  
  Request 2:
  Please help to resolve issue below.
  
  Possible info:
  Business Headquarters Location
  **** * ******* ** *** ***,
  *** ****** ** **********
  phone number:
  ***** ********
  
  BBB serving the San Francisco Bay Area and Northern Coastal California ** *** *** *** *******, ** *****
  Email this BBB
  phone number:
  ***** ********
  -------------------------------------------------
  Issue:
  My credit card info is not displayed in the APP or website.
  Editing my credit card info is not available.
  Deleting autopay $29.99 every year is not available.
  My invoice is not available.
  I was charged $29 autopay without my consent.
  Autopay is in Sept and I want to cancel it. It’s not available.
  I want a refund. $79.99, since I purchased, the Tile Tracker, issues were not resolved when I first purchased it.
  Phots in the APP, Website and Emails are below.
  
  Thank you.
  Regards,

  Customer Answer

  Date: 06/17/2025

  *****

  *******************

  ************

   

  Request:  Yes. REDACT my name, phone, email etc. and my personal info on all public pages. 

  Complaint #******** 
  

  
  

  I received another response from Tile. 

  Issue: The issue was not resolved.

  Issue: They may still close my complete Tile account. I still have the product on hand and paid until September. 

  I replied and I emailed Tile from my 2 email addresses. 

  See attached. 

  
  

  Regards,******* *** ******** ********************

  Customer Answer

  Date: 06/18/2025

  *****

  *******************

  ************

   

  Request:  Yes. REDACT my name, phone, email etc. and my personal info on all public pages. 

  Complaint #******** 
  

  
  

  I received another response from Tile. 

  Issue: The issue was not resolved.

  Issue: They may still close my complete Tile account. I still have the product on hand and paid until September. 

  I replied and I emailed Tile from my 2 email addresses. 

  See attached. 

  Customer Answer

  Date: 06/20/2025

  *****

  *******************

  ************

   

  Request:  Yes. REDACT my name, phone, email etc. and my personal info on all public pages. 

  Complaint #******** 
  

  
  

  I received another response from Tile. 

  Issue: The issue was not resolved.

  NOTE: 2 accounts are now merged into 1 account. However there are issues that are still not resolved. 

  I replied and I emailed Tile from my 2 email addresses. 

  See attached. 

  Customer Answer

  Date: 06/24/2025

  *****

  *******************

  ************

   

  Request:  Yes. REDACT my name, phone, email etc. and my personal info on all public pages. 

  Complaint #******** 
  

  
  

  I received another response from Tile. 

  Issue: The issue was not resolved.

  NOTE: There are issues that are still not resolved. 

  I replied and I emailed Tile from my 2 email addresses. 

  See attached. 

  Customer Answer

  Date: 06/25/2025

  *****

  *******************

  ************

   

  Request:  Yes. REDACT my name, phone, email etc. and my personal info on all public pages. 

  Complaint #******** 

   

  I received another response from Tile. 

  Tile went to another level called: higher level support team. 

  The customer service rep is now *****. 

   

  ***** wrote to ******************** which is the closed email. 

  He should have written to ********************

  Are they reading all correspondence? 

  I replied from my 2 email addresses. 

   

  I completed the test as requested. 

  Issue: The issue was not resolved.

  NOTE: There are issues that are still not resolved. 

  I replied and I emailed Tile from my 2 email addresses. 

  See attached. 

  Customer Answer

  Date: 06/27/2025

  *****

  *******************

  ************

   

  Request:  Yes. REDACT my name, phone, email etc. and my personal info on all public pages. 

  Complaint #******** 

   

  Thank you for calling me back for a quick recap and status update. 

  
  

  I received another response from Tile. 

  The customer service rep is no longer *****, there are no reps emailing me. 

  Issue: The issue was not resolved.

   

  See attached correspondence with Tile. 
  

  ******* 

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Life360 email below. ******** (purchased the company called ******). They have charged me monthly for a cat Jiobit tracker even after I cancelled service with *********** confirmed via email Feb 23, 2025 that they had deleted all my data. ---------- Forwarded message ---------From: ******* ********** <**************************>Date: Mon, Jun 2, 2025 at 5:17PM Subject: Re: New ticket from - ************************** To: Life360 ************* <************************************************************>Hi Life 360 *************,You had already sent me an email Feb 23, 2025 which stated that you had already wiped my account completely. I haven't had the app or Jiobit since before that. So, your instructions on finding an email aren't *********** now owe me 3 months of backpay ($50) for service that should have been cancelled when you told me you already wiped out all my data back in Feb 2025. (but obviously you didn't since you are still billing ****** don't even have the jiobit app or a jiobit anymore). Below is a ************ of the email from you from February 2025. Anytime works for wiping the device since I haven't used the Jiobit at all this year & don't have the app. Yes, please wipe & cancel my ************* credit card information!!) as you supposedly already did in February of 2025. ******* ********** ************ Below is a ************ from your email from February 2025 to me ****************** Feb 23, 2025, 4:39PM to me Jiobit Logo We have completed your account deletion request. All associated user data and account information has been deleted. 2024 Life360****** All Rights Reserved ******************

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The absolute worst customer service experience I have ever received, if you can even call it that. The only support provided is an absolutely useless AI bot that doesnt work at all. It will constantly refer you to submit a ticket by pressing the button on the screen, but that button doesnt exist. If you try calling, they funnel you to the useless support page with the useless AI bot. This is simply unacceptable to have this poor customer service.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a portion of my order and the return was accepted. I was notified a refund would be in about 5 days. It has been well over 20 and it has been IMPOSSIBLE to talk to a HUMAN.

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been paying ***** a month for about a year or more and have not been able to access the features, trying to contact company but no number to call only a i chat that is no help.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The recent commercial for Life360 is absolutely horrible and scary. The graphic images are so inappropriate for any child and there are no trigger warnings at all. There is no warning what so ever. In a time where there has to be trigger warnings on everything and so much censorship you would think that this kind of commercial wouldnt be allowed. Im not wanting anything from them besides the commercial taken off tv. The world is already a scary place without seeing the stuff in that commercial, no need to scare children even more.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Life360 Gold subscriber for several years now. We use the service/app for its intended use... keeping track of our child, and providing meaningful protection for him. One of the reasons we upgraded to Gold membership is the roadside assistance feature. This is what FAILED us yesterday. My son's car left him stranded at the roadside yesterday. I instructed him to use Life360 for the roadside assistance. The app would not let him request roadside assistance unless he subscribed at a rate of $14.99/mo. I've been paying for this for over two years so he'd have protection. He resorted to calling local tow companies. The ultimate result was he was left stranded for hours without help from the very platform I put in place to protect him. We are now responsible for a $201 towing bill due to this failure on the part of Life360. Thank you very much. After contacting customer care, I was informed my son didn't request the roadside assistance from the 'correct circle'. I was also told this is clearly spelled out in the ******************* I have a serious problem with this. First, it is nice they have things spelled out in the ******** It is, however, UNCONSCIONABLE to expect a CHILD to figure out what they need to do when in a crisis and needing assistance when in danger. Furthermore, if there are special steps he should have taken to 'be in the correct circle' when seeking help, why wouldn't the app prompt him to do so? Why would I - as the PARENT - not be alerted that he may not have access to a feature without special steps or requirements???? Your customer care people offered me 6 months of 'free service' (a $90 value). This is less than 50% of the cost of the towing. I want to be made whole with my out of pocket costs. My son was left in a dangerous situation without help and this company leaned into their 'terms and conditions' to justify why THEIR APP FAILED US WHEN WE NEEDED THE FEATURE WE PAYED FOR THE MOST - IN A CRISIS.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $16.00 a month for a subscription and I've had it for close to a year. The gold membership offers roadside assistance which can be used 2 times a year. I placed a call to life360 support on 2 occasions one time was just a quick call to ask a few questions about the service. The other time it was dialed by accident and never even actually spoke to anyone. Never have I requested to use this service. Nor was I told either time I called that the phone call to simply ask a question was considered " utilizing the roadside assistance services". When I actually called needing the service they said I couldn't. I already took advantage of my 2 services for the year. Which I explained I had never used the services of any kind or in any way. I went back and looked at the fine print and nowhere do I see making a simple phone call to ask questions about their services was actually considered using a service this is not explained anywhere in their fine print nor was it explained to the one time that I actually did speak to an operator never did they say or explain that that called them to ask them a question voided one of my two times that I could use this service. No one on their support team is willing to make this right in any way whatsoever and I've spent hours upon hours on hold waiting to talk to somebody asking to speak to a supervisor or manager with no avail.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We subscribed to a Jiobit plan to help us keep track of our son who has a disability and is prone to eloping. He has outgrown this issue and we are trying to cancel our membership but the app is telling me that I need to contact customer support. When I click the link for customer support I am only provided with an AI bot and the only response I get is that they will have someone contact me via email. We’ve since been charged to our credit card again. There is no phone number for customer support. I found one online that says they do not offer customer support at this time.