Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/24, I downloaded Solitaire Clash from AviaGames. I played a game and the app said I won money and if I wanted to claim my $8. When I said yes, I chose to have it sent to my Venmo. Much to my surprise, AviaGames charged my venmo account $8 instead of giving me $8. I have emailed the company and like other victims, have not received a response. I would like a full refund as AviaGames has purposely misled me to obtain funds from my account.

  Business Response

  Date: 08/11/2024

  Hello,
  
  Thank you for contacting us.
  
  Please note that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  Please contact Player Support in-app if any assistance is required. Thank you.
  
  Regards, 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on my phone and saw an add for a cash game app. It was in the ******* store. I have never tried one, but I trust ******* so i installed the game bubble buzz. It asked me to put how I planned to pay for bets. I said pay pal. But it didn't give me the ****** page, so I thought I'd be paying later. Well, i thought I was depositing winnings into my account in the app to be downloaded to my ****** later. What really was happening was that I was withdrawing mo ey from my bank account. I drained my account - like 200+ dollars, by the time I figured out what was going on. I tried to withdraw what was on the app but i couldnt take it all. I contacted them right away to say that I made a mistake, I didn't understand. They told me that they couldn't return my money and that the withdrawal request I made was gonna be around 15 days from now. I emptied my account! I completely misunderstood what was going on. After the fact, I came to BBB and saw that others had similar issues. I just want as much of my money back as possible. I had no idea. I just want to cry.

  Business Response

  Date: 08/11/2024

  Hello,
  
  Thank you for contacting us.
  
  Please note that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  Please contact Player Support in-app if any assistance is required. Thank you.
  
  Regards,

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I downloaded Bingo Clash just to look at it. It asked for an account in case you won money. I gave them one , dumb I know. They charged 2 of my cards. 10 dollars each. I emailed them, they gave me an address no one answers, they dont answer their phone. I dont want them taking anymore payments from account. Amount is *****

  Business Response

  Date: 08/07/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A child accessed my account and spend my money without permission to play the Solitaire clash Game with Avia games. I am requesting they refund any and all money that was spent on said game as it was not spent by a consenting adult

  Business Response

  Date: 08/07/2024

  Hello,
  
  Thank you for contacting us.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.
  
  Regards,

• Initial Complaint

  Date:08/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading and fraudulently withdrew money from my bank account through Venmo! I thought I was being told there was a $13.00 deposit NOT a withdrawal! This is a scam thats been pulled on me and fraudulently misleading me! This was an unauthorized scam I did not agree to on any terms correctly!!

  Business Response

  Date: 08/05/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22090722
  
  I am rejecting this response because:  you added what appeared to be cash winnings on my behalf and I thought I was authorizing those winnings into my Venmo account that I appeared to authorize under that impression!  That I won!  I had only played the game for a short few minutes and never before to know I was withdrawing money from my account!  You tricked and fraudulently led me to believe different and you know exactly what you did!!  And Ill let everyone know how much of a scam this is!!  Its unfortunate you take advantage of people like this!  You stoled $13.00 from me in a matter of 1-2 minutes of allowing me to think I was withdrawing my winnings and depositing into my Venmo account for my winnings!!  You know exactly what you did and you scammed me 100%!!  I want my money back or Im contacting my bank for fraudulent reimbursement do to your scam!!!  And you know it was a scam!!
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 08/05/2024

  Hello,
  
  Thank you for getting back to **.
  
  We are sorry that you feel this way, please refer to the Terms of Service regarding your request and contact Player Support should there be any questions, thank you.
  
  Kindly,

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22090722
  
  I am rejecting this response because: you scammed me and fraudulently stole my money and having me under the impression that money I won was getting deposited into my account NIT withdrawn and if your going to continue to scam me Im contacting my bank today to dispute your theft of services and not clearly stating your intentions as money being withdrawn to play game vs money getting withdrawn from winnings and then deposited into my account!  Why would I play 2 minutes or less under the impression Im losing and spend $***** for 2 minutes on a game that can be played otherwise for free anytime on many platforms!  You took advantage of a private class of someone who is disabled and confused me!  Intentionally you do this!  I have a statement about your fraud entitlement and scam to rip off seniors with disabilities ready to place in every social media and beyond and I will copy and paste that entirety everywhere to let everyone know of your disturbing trickery and theft!  You know exactly what you did!  And theres no way Id ever pay out of pocket to play a card game period! ???????????? your bad to have stolen my $***** witch should be measly to your company vs a good healthy reputation!  Just do the right thing and refund my money you tricked me out of and save your reputation over $ ***** and the further fraud investigations from BBB and my bank which will be next if you dont act in a professional manner and continue to steal from a protected class!  $***** vs. a terrible trail of detailed fraud and scam reviews getting plastered all over all social platforms and media regarding detailed theft from disabled and elderly class of people whom you stole money from in order to justify your evil and fraudulent practices that will be placed everywhere possible!!  Along with my friends and family plastering your scamming reputations as well !!  $***** to do the right and correct act in returning this!  I will also contact our local news agencies to spread this and allow for interwview and let the public aware through our news agencies, social media platforms, local papers and other companies whom have the power to promote scams and fraudulent activities that you think is ok!  You stole money from me by confusing your wording, game intentions and winnings getting withdrawn vs. my money from my account!  AND THE SAD PART IS THAT YOUR OK WITH STEALING THIS MEASLY $***** FROM ME WHIS NEVER PLAYED YOUR GAMES BEFORE AND WITHIN A COUPLE OF MOMENTS AND SCAMMING AN ELDERY DISABLED WOMAN???????????? JUST DO THE RIGHT AND CORRECT ACT OF REFUNDING MY SUPPLEMENTAL SICIAL SECURITY MONEY!
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/3/2024 $20.82 They provide with Solitare Games and Bingo Games Original email: ******************* They don't give the money when requested.

  Business Response

  Date: 08/05/2024

  Hello,
  
  Thank you for contacting us.
  
  We apologize for the negative experience. After checking the records in our system, we found a game account (UID: 460********* with a withdrawal of $10 (ID: 3y9*******rar), which was sent successfully. If you have questions, you may contact Player Support for assistance. Thank you.
  
  Regards,

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got this commercial that popped up a while playing the regular free solitaire app on my iPhone that said you could win cash with this other solitaire game called Solitaire Clash by **** games on 8/1/2024 and I downloaded it. It said it was free to play so I downloaded it and played a couple games and it said I had one like $10 in cash. There was an icon on the right that said deposit and when I clicked on it, it pulled up PayPal and I assumed I was able to deposit my winnings into my PayPal account. I clicked on it and the next thing I know its charging my PayPal account eight dollars and now saying I have $18.81 in my Solitaire Clahs account but only eight dollars of it is actually cash, I can put into my PayPal account. I didnt exactly know how this game worked exactly this is new to me. I was like this is not what I wanted. I thought I was cashing out my winnings into my PayPal account. So then I noticed down on the side, another icon where it says withdrawal, which they conveniently make it difficult to see and hide on the right in which you have to click a drop down box first for it to pull up, but put the Deposit right out front for everyone to see right away. So when I click withdraw and tried to withdraw the eight dollars then it says its going to put in my PayPal account. Then when Im about to finish cashing out the withdrawal on the last screen comes up a withdrawal fee of $2.20 they have the audacity to try to charge me an extra $2.20 just to put my money back into my PayPal account. Talk about nickel and dime scammers. I contacted Avia games Immediately and initiated a dispute with PayPal, but Avia games is giving me the runaround when I email them for my money back they keep asking for my info over and over again. They even have a phone number which is ************. I tried calling that phone number numerous times and it says the mailbox is full. Nobody will answer and you cant even leave a message. I want my $8 back without paying an extra fee.

  Business Response

  Date: 08/05/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Please refer to the Terms of Service regarding your issue and contact Player Support if there are questions.
  
  Kind regards,

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to withdraw the money I have won in the game. It says that my request will be reviewed within 72 hours, but nearly a month went by before I cancelled the request and made a new one since there had been no movement. I am waiting again and would like to receive my money as soon as possible.

  Business Response

  Date: 08/05/2024

  Hello,
  
  Thank you for contacting us,
  
  Based on the current info, we have found that the withdrawal (ID: BzR*********** has been processed successfully, please contact Player Support if there are any questions, thank you.
  
  Regards,

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My most recent withdrawal with Bingo Clash has been pending for over a month, I've reached out multiple times to their customer support, getting the same non-answers. I think they intentionally delay large withdrawals from customers to stall and keep the money in the app, so it's likely while you wait for another withdrawal, you'd play games and lose all that money. There's never any delay when I needed to deposit rather than withdrawal.

  Business Response

  Date: 08/05/2024

  Hello,
  
  Thank you for contacting us,
  
  Based on the current info, we have found that the withdrawal (ID: tw8******QthF) has been processed successfully, please contact Player Support if there are any questions, thank you.
  
  Regards,

  Customer Answer

  Date: 08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** games, Solitare Crush was collecting money will playing the game stating DEPOSIT which I thought was for wining and getting the deposit into my bank account; instead DEPOSIT is what they call withdrawal. When I pulled up my bank account I then realized that Avia withdrawn over $40 Dollars from my bank account. I feel the verbiage was miss leading and costing a senior citizen money. Scam senior citizens.I submitted a withdrawal of what was available of $40 paid to PayPal, but was rejected with no explanation at all as to why.I want my $40 refunded.

  Business Response

  Date: 07/24/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22035164
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/25/2024

  My request for a refund keeps being rejected and no one is able to tell me why.

  Their definition of depost doesnt not match the definiation of withdrawal from the financial esatatblishment and is very misleading.

  Business Response

  Date: 07/25/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  After checking the records in our system, we have found that your withdrawal request is currently under review. Please contact Player Support in the app if there are questions. Thank you:)
  
  Regards,

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22035164
  
  I am rejecting this response because:  Still havent gotten my requested refund.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/28/2024

  Hello,
  
  Thank you for getting back to ***
  
  After checking the records in our system, we found that your question is closed because we haven't received a response. Please get in touch with Player Support if any assistance is still required, thank you.
  
  Kindly, 

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************