Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, 2024, 11 withdrawals were made to my account through Pay Pal and IT IS NOT AUTHORIZED BECAUSE I DO NOT KNOW THIS COMPANY. I LEARNED ABOUT ALL THE TRANSACTIONS MADE THROUGH PAY PAL NOTIFICATIONS TO MY EMAIL. I started an investigation in Pay Pal about it. Pay Pal told me that this company continues to access my bank account through Pay Pal and Pay Pal canceled a membership that was opened without authorization. I need to be reimbursed for all the money that was withdrawn without authorization since this has caused me a lot of problems to the point that I have to close my bank account

  Business Response

  Date: 07/22/2024

  Hello,
  
  Thank you for contacting us.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Making deposits is optional for the players.
  
  Please contact Player Support in the app so we may assist. Thank you.
  
  Regards,

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22024234
  
  I am rejecting this response because:

  
  Good afternoon

  
  I, Ms. ***************************** REJECTED, do not accept the explanation offered by this company for the following reasons:

  
  1. I DON'T KNOW WHO THEY ARE, I DON'T KNOW THE COMPANY OR WHAT THEY DO 2. IF I DON'T KNOW WHO THEY ARE, MUCH LESS I KNOW THEIR POLICY AND MUCH LESS DO I HAVE AN ACCOUNT WITH THEM, 3. ALL MY PERSONAL AND ****ING INFORMATION WAS USED WITHOUT AUTHORIZATION 4. ****** CURRENTLY HAS AN INVESTIGATION REGARDING THIS; THEY HAVE TRIED TO CONTACT THIS COMPANY AND HAVE NOT BEEN ABLE TO 5. 11 UNAUTHORIZED TRANSACTIONS WERE MADE AND PROCESSED ON MY PART FOR THE FOLLOWING AMOUNTS: *******, 50,50,50,10,15,100,100,150,60. 6. THIS SITUATION HAS CREATED A SERIOUS PROBLEM FOR ME, SINCE I AM OBLIGED TO CLOSE THE **** ACCOUNT DUE TO THIS SITUATION 7 ACCORDING TO THE COMPANY'S RESPONSE, I FOUND OUT THAT THESE ARE GAMES; REGARDING THIS MATTER, I HAVE TO TELL YOU, I AM A ******************************* AND I DO NOT SUFFER FROM THIS ILLNESS OF PLAYING.

  FOR THIS REASON, I REQUIRE AND DEMAND FROM THIS COMPANY THAT THE TOTALITY OF THE UNAUTHORIZED TRANSACTIONS WHICH WERE PROCESSED BE RETURNED TO ***
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 07/24/2024

  Hello,
  
  Thank you for getting back to **.
  
  Upon checking, we have found that the deposits are disputed, please refer to the dispute result. Thank you.
  
  Regards,

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22024234
  
  I am rejecting this response because:

  This is not a concrete answer!
  If I don't file a complaint through BBB; does this company not realize that there is a dispute for unauthorized charges? Abruptly, they realized that it is being disputed... I need my money back in full to the method they used to make these UNAUTHORIZED charges. We are not talking about 1 cent here; we are talking about a lot of money that Aviagames took from my account without authorization, I don't know who they are and the least I need is 'THANK YOU FOR GETTING BACK TO US'. This practice should be pointed out and regulated because in this whole situation the ONLY ONE AFFECTED IS ME, BECAUSE THEY DEBITED MY ACCOUNT WITHOUT AUTHORIZATION. I NEED THE FULL AMOUNT TO BE DEPOSITED IN PAYPAL SINCE IT WAS THE PLATFORM THAT WAS USED TO MAKE THESE UNAUTHORIZED TRANSACTIONS.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep everything by bonus cash, its all fraudulent, I just want my 100$ back , not trying to *** but just get right

  Business Response

  Date: 07/22/2024

  Hello,
  
  Thank you for contacting us.
  
  We apologize for the negative gaming experience. Please allow us to clarify that Bonus Cash is an in-game currency that is used to enter cash matches. If there are questions, detailed information can be found on the balance page or you may contact Player Support for assistance. Thank you.
  
  Regards,

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many Dates $2000 Game uses bots disguised as other players, scammed me out of money.

  Business Response

  Date: 07/21/2024

  Hello,
  
  Thank you for contacting us.
  
  We are sorry that you feel this way. This is a skill-based real money gaming platform where you're allowed to compete against opponent of similar skill. Please feel free to contact Player Support if there are any questions.
  
  Kindly,

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22007166
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/24/2024

  Hello,
  
  Thank you for getting back to **.
  
  Please contact player support so we may assist. Thank you.
  
  Kindly, 

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22007166
  
  I am rejecting this response because: reached out to support and no resolution was offered. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to understand how this company works...they have deceitful ads about their games. I honestly do NOT have ANY of those games in my phone/iPad/computer... however, somehow, they started charging my PayPal account! I have no idea how! It started in February and since then I have been trying to be reasonable and at first I asked for a refund (at this point. total of $25.00). I gave up after MANY attempts to communicate with them. You send them an e-mail and you get SEVERAL responses from different people or auto-responses...and NOBODY knows anything about your previous e-mails, previous conversations, etc. They simply do NOT leave an e-mail trail on their "responses" to you! It is a TOTAL mess. I was so upset that I practically gave up on the refund, but asked them to DELETE my info and stop with any auto pay from my PayPal account...the response is about the same to whatever you request... it says:" In response to your inquiry, we have reviewed your records and your request. Please note that, under our Terms of Service, section 6.1, payments made to Avia are non-refundable."I have ALL the e-mails exchanged in between them and myself since Feb 2024...They simply ignore the fact that I have explained over and over, I do NOT play ANY of their fake games!

  Business Response

  Date: 07/21/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, we have found an open inquiry of yours, please refer to the response provided by the agent.
  
  We would also like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. The "auto payment" is a label provided on the payment method and this does not mean that money can be taken out without authorization.
  
  Regards,

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22003798
  
  I am rejecting this response because: I did NOT authorize any payments. The business also wrote over and over about their TOS and when I ask them to e-mal such TOS to me, they refuse to do so and suggest I download one of their games to read the Terms of Service... which I will NOT do! I will NOT download ANY of their games to my phone or computer. Why are they refusing to e-mail it to me? What are they hiding? 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/24/2024

  Hello,
  
  Thank you for getting back to **.
  
  Upon checking, we have found that your inquiry has been handled by our agents. Please refer to the response provided by the agents.
  
  Kindly,

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22003798
  
  I am rejecting this response because:

   

  They keep telling me that payments made to Avia are non refundable according to Terms of Service so and so. I requested several times for them to e-mail me such TOS (as they call the Terms of Service) and they suggest me to download one of their games for me to read it. I will NOT download ANY of their games because it is another way to take even more money from my PayPal account. They say they are unable to send me such TOS via e-mail and Ive asked many times the reason why they are unable to e-mail me and got no response, just the same suggestion to download their games. It is a TOTAL scam!
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $30 dollars by this game and they refuse to refund my money I'm on a set income I didn't consent to money being taken off my card nor did the game say they take money from you card I only found out in the far

  Business Response

  Date: 07/21/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, we have found no inquiry from you with current information. Don't hesitate to get in touch with Player Support so that we may assist. Thank you.
  
  Regards,

• Initial Complaint

  Date:07/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Aviagames **** Solitaire Clash, I attempted my make a withdrawal and was denied stating that I needed to verify my account. In review of the messages in the app, a message was posted (without any other form of notification) 11 days ago stating that I needed to verify my account and would not be able to deposit or withdrawal money until such time. However, I did deposit money s***e that message and didnt have an issue. When I attempted to make a withdrawal today I was denied pending verification. When I reached out to customer support asking why I was permitted to deposit money during this time but cannot withdrawal, they did not provide an answer and instead just asked me to complete my verification. Despite Aviagames, *** stating that verification was needed and deposits and withdrawals could not be completed during this time, they did allow deposits and have continued to denied my withdrawal request. Currently the withdrawal amount would be $ ****** in addition to the deposits.

  Business Response

  Date: 07/14/2024

  Hello,
  
  Thank you for contacting us.

  After verifying your information, we have found that there's an open inquiry of yours. Please refer to the latest response provided by the agent. Thank you.
  
  Regards,

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21987152
  
  I am rejecting this response because: the response is inadequate and does not reference/respond to the complaint. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/21/2024

  Hello,
  
  Thank you for getting back to **.
  
  This case has been reviewed and a result has been provided. Please refer to the result provided by the agent, thank you.
  
  Kindly,

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21987152
  
  I am rejecting this response because: the business agent did not resolve anything. They again, instructed me to verify my account. No reference or resolution to the complaint. This company took over ***** dollars from me at the same time denying my withdrawal disregarding their own written statement received after the fact that no deposits or withdrawals could be completed until my account was verified. They had no issue taking over ***** from me and only denied a transaction when I requested withdrawal. I would like a refund for all money accepted on and after July 1,2024. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the app Solitaire Clash and played I won 3 games and the app told me to double click to download my winnings to my Apple Card I doubled clicked and when I went into my Apple Card they had CHARGED my account instead of giving me the money. I want the money, the charges removed from my Apple Card and to file a scam report

  Business Response

  Date: 07/14/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALL charges made to my debit card on 7/11 and 7/12.Amounting in a total of $2,380 11 charges of $150 each 7 charges of $30 each 2 charges of $50 each 3 charges of $75 each 1 charge of $85 1 charge of $10 1 charge of $100 I did not authorize this company to auto draft out of my account. My banking account has been drained. There were multiple times where the account was in winning status and no withdrawals were made. My expectation is that the matter be fixed immediately and my money be refunded.

  Business Response

  Date: 07/14/2024

  Hello,
  
  Thank you for contacting us.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in app and elaborate on your issue so we could further assist. Thank you.
  
  Regards,

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was today, 7.11.24. However, this has happened to me before at other times. The amount in question for today is $75 and that is not counting my winnings. Their customer service is not run well so they have led me on a wild goose chase. They state that they don't need a reason to ban me but the banning always happens when they are supposed to pay me my winnings. Avia has been sued for using bots in their games but this is not my complaint. They should be sued for banning people without just cause and for stealing money.They banned me in another game and I asked why and they said that it is because my IP was somewhere where their games aren't allowed to be played. When I proved to them that they were wrong, they deleted that answer and told me that that answer was sent by mistake and it was because of a different reason. I have proof of these texts. I cannot imagine that it is legal to steal money from players.The game in question:Game: Blockolot Name: ************************* UID: *********** They owe me $70 for this account and $5 for my last account.I have text of them telling me that I can open more than 1 account if my previous accounts have been deleted/ closed. They have stolen far more than the $75 that I want back. They should be held accountable for stealing from their customers.

  Business Response

  Date: 07/14/2024

  Hello,
  
  Thank you for contacting us. Please refer to the Terms of Service:
  
  '5.3 Cheating, Fraud, and Abuse. When participating in any tournament or competition via the Apps or using the Services in any way, you shall not conduct any act which may unfairly alter your chance of winning or constitute the ********** of fraud or abuse (Fraud), which may include, without limitation to: (i) registering and/or using multiple Accounts; (ii) using unauthorized or altered software or hardware to assist play (e.g., including the use of bots, bot nets, jail broken devices or rooted devices, collusion with bots and/or use of cheat programs such as debuggers, clock-skewing software and memory scanners); (iii) intentionally poor playing to achieve competitive advantage; (iv) colluding with other players (e.g., intentionally losing rematches in Cash Competitions); (v) deliberately transferring money between Accounts (e.g., money laundering); (vi) ********* other participants; (vii) misusing any payment mechanism in connection with your Account; (viii) illegitimately or improperly rejecting the Services; (ix) swindling gifts of deposit; and (x) posting objectionable materials.
  
  If we find any Fraud, we may, at our sole discretion: (i) immediately suspend or terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been entitled to receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) recoup the amount of funds involved in the misuse of a payment mechanism, and block your access to the Services until those funds are recouped; (v) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (vi) disclose or report any money laundering or similar illegal activity to law enforcement authorities.'
  
  Please contact Player Support if there are questions, thank you.
  
  Regards,

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged in 4 separate transactions for a game that we didn't have the ability to download on our devices, that therefore we could not have authorized payment for. These transactions hit our bank late on 6/29/24.Transaction Numbers:043213 - $15.00 ****** - $5.00 ****** - $8.00 ****** - $7.99 When we inquired about these charges we were told it was done on Bingo Bliss which is unable to be downloaded on our devices. We were given a redacted username that neither one of us recognized.

  Business Response

  Date: 07/12/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, we have found that there's an open inquiry of yours. Please refer to the information provided by the agent. Thank you: )
  
  Regards,

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21973949
  
  I am rejecting this response because: I tried resolving this issue directly with the company and I was told that there would not be a refund. That's why I've decided to file my complaint with the BBB.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/14/2024

  Hello,
  
  Thank you for getting back to **.
  
  This case has been reviewed and a result has been provided. Please refer to the result provided by the agent, thank you.
  
  Kindly,

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21973949
  
  I am rejecting this response because: I was not issued a refund  for the money the business took without my authorization. I couldn't have authorized it because as noted in previous screenshot, I never had access to the game in question. 

  
  Sincerely,
  
  ***********************