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Business Profile

Online Gaming

AviaGames,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 383 total complaints in the last 3 years.
  • 167 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    takes a lot of deposit methods but as soon as you try withdraw. You cant! only option for me to withdrawal is PayPal. A PayPal that I dont even have access to! Can you just delete my account? Said they can refund on original payment. Which was done for past payments except the dates (12/17/2021 & 12/18/2021) a 4.99$ package and a 9.99$ package that only 6.01$ was refunded for, if its possible. Can you please refund me my winnings to my last 4 numbers of my bank ************************* a check form to address on file? Its crazy how I can put my money in so easily but PayPal is my only way to withdraw I just want to have the money (22.98$ thats withdrawable) withdrawn. Would want to keep playing if I can get a different payout method

    Business Response

    Date: 06/16/2024

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

  • Initial Complaint

    Date:06/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won $59 playing Solitaire Clash and requested a withdrawal of my winnings back on May 27. After contacting customer support both in-game and via email, Ive yet to receive any updates and my withdrawal still has not been processed. My user ID is *********** and the specific withdrawal ID is *************

    Business Response

    Date: 06/12/2024

    Hello,

    Thank you for contacting us.

    After checking the records in our system, we have found that the withdrawal request (ID: Qe*******xjfU) has been successfully processed. Please feel free to contact Player Support if there are any questions.

    Kindly,

    Customer Answer

    Date: 06/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    DA

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avia games has a solitaire game app where you can supposedly win money back on the apple App Store that I downloaded and paid 8$ to play via PayPal. I went on to win 33.06$ and processed it out at 10:54am on may 13th 2024 to pay me my winnings. It then said I forfeited 11.06$ and I still have not gotten any of my winnings, my application to get my winnings hasnt even been reviewed, even though they said at most it would take 15 days to review my application for my winnings. I keep reaching out to them to no avail.

    Business Response

    Date: 06/04/2024

    Hello,

    Thank you for contacting us.

    After checking the records in our system, we have found that the withdrawal request (ID: bJDV*********** has been successfully processed. Please feel free to contact Player Support if there are any questions.

    Kindly,

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a withdrawal on May 20, 2024 for $46. I have reached out numerous times via email and keep getting a standard email they are reviewing. I requested information to file a formal complaint under the Freedom of Information Act, which they did not provide.

    Business Response

    Date: 06/03/2024

    Hello,

    Thank you for contacting us.

    After checking the records in our system, we have found that the withdrawal request (ID: 2o4*******ntaw) has been successfully processed. Please feel free to contact Player Support if there are any questions.

    Kindly,

    Customer Answer

    Date: 06/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $3,000 into this company because I thought I can win. As it turned out it created a gambling addict and when I went online they use bots to steal money from people. There are lawsuits for them using bots. When I tried to get my money back they said too bad. Wont give me anything. They are stealing pretending its gambling when there is no chance to win anything. There are multiple news articles about them using bots including the lawsuit printed in ny times.

    Business Response

    Date: 06/03/2024

    Hello,

    Thank you for contacting us.

    We are sorry that you feel this way. This is a skill-based real money gaming platform where you're allowed to compete against opponent of similar skill. Please feel free to contact Player Support if there are any questions.

    Kindly,

    Customer Answer

    Date: 06/04/2024

     
    Complaint: 21782024

    I am rejecting this response because the game has lawsuits against them that they use bots and completely ignored the complaint. They scammed me
    Sincerely,

    *********************

    Business Response

    Date: 06/04/2024

    Hello,

    Thank you for getting back to **.

    Please refer to the Terms of Service regarding your request:

    3. Your Account
    You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals.
    6. Winnings, Account Funds, and Payments
    6.1 Fees. You shall pay all fees and payments for Services ("Fees")charged to your Account. All payments shall be made in U.S.
    Dollars,_prepaid and non-refundable.
    6.6 Refund Policy. We will not ***** you any refunds, unless (a) we deem such a refund appropriate under the circumstances, or
    (b) otherwise required by law.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21782024

    I am rejecting this response because you are not acknowledging that you scam. I sent all the proof of you scamming. There ignoring my complaint. Im not saying anything about the terms. They scammed and I showed proof. Currently in a lawsuit right now too for bots

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company not only charged and stole money from a minor childs checking account! But they also allowed it!

    Business Response

    Date: 05/30/2024

    Hello,

    Thank you for contacting us.

    We would like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Also, minors are not allowed to play the game following the Terms of Service.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21774480

    I am rejecting this response because:
    They continue to NOT take responsibility for their actions and have continued to put the blame on a Minor!  They want me to either download the game and contact them through the game? Or have my minor child do the same!  Either way is unacceptable!  If they would like to communicate to resolve this they can call or email me to resolve this but the only way this is resolved is with an apology AND a refund.
    Sincerely,

    *************************

    Business Response

    Date: 06/03/2024

    Hello,

    Thank you for getting back to **.

    Please allow us to explain that we are unable to process further if the game account can't be located. Please contact Player Support so that we may further assist. Thank you.

    Kindly,

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges showed up on my Venmo then taken from my checking account, in the amount of ******. I did not authorize any of these. I tried to get in touch with Aviagames. I sent a email. I tried calling a number on a site, they gave a another number, which when I asked if they were Aviagames they hung up on me.

    Business Response

    Date: 05/28/2024

    Hello,

    Thank you for contacting us.

    We would like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

  • Initial Complaint

    Date:05/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I play on avia games app pocket seven I won 284 dollars. I requested a withdrawl of funds, their policy says 3 days the review. It's been five customer service has been taunting me and saying they will help that it takes time. Shouldn't they have to follow the rules like everyone else albeit the rules the implemented on themselves how is this a legit business they shouldn't be allowed in the market.

    Business Response

    Date: 05/27/2024

    Hello,

    Thank you for contacting us.

    After checking the records in our system, we have noticed that the withdrawals have been processed successfully.

    Please contact Player Support if there are questions, thank you.

    Regards,

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 4, 2024 and May 5 2024. The amount of ****** was taken from my account just using my email address to fund a game. Denied a refund will be filing a suit in DuPage County Circuit Court and hopefully I win the small claims suit.

    Business Response

    Date: 05/27/2024

    Hello,

    Thank you for contacting us.

    We would like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    After checking the records in our system, we have noticed that the deposits have been disputed. Please wait for the dispute result. Thank you.

    Please contact Player Support if there are questions, thank you.

    Regards,

    Customer Answer

    Date: 05/29/2024

     
    Complaint: 21754071

    I am rejecting this response because: I am not understanding if I am getting my money back or not. May 4th will be a month so if I don't have my refund back by June 4th or before I am continuing suit. This company keep saying the same thing with no references number regarding chargebacks whether or not it's going to be refunded if so to PayPal or Chime. Suit will be filed next business day after June 4th. Thanks.

    Sincerely,

    ***************************

    Business Response

    Date: 05/30/2024

    Hello,

    Thank you for getting back to **.

    Please allow us to explain that we are unable to process disputed deposits, please wait for the dispute result. Thank you.

    Kindly,

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21754071

    I am rejecting this response because: I filed action I'm court. I have the dispute results so I will be pursuing the law suit I'm Dupage County Circuit Court smalls. Once they ate able to tell which bank they are talking to PayPal or Chime they won't even give that information. They will be served a summons, affidavit and complaint. Any response after June 4th I will not accept because case will be filed of not received confirmation of Me receiving ******. Thank you so much better business bureau.


    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I have requested from this business for them to stop taking a $3.99 charge off my bill from a game. I believe its Avia games. when you go to call them, its literally someones voicemail on the phone that says leave a message and then it says voice box is full you SMS of course you never hear from them. Ive emailed them of course Ive never heard back from them when you go to cancel request or whatever on the game to stop them from charging you they give you two options the phone that doesnt work or the email. They continue to take my money even though ive cancelled several times! They never get back to you as so now Im contacting you to figure out what can be done. Thank you for your time.

    Business Response

    Date: 05/27/2024

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

    Customer Answer

    Date: 05/30/2024

     
    Complaint: ********

    I am rejecting this response because:

    From: ************************************** <***************************>
    Sent: Monday, May 27, 2024 6:17 PM
    To: info <************************************>
    Subject: Re: You have a New Message from BBB Serving ********************** and ***************************, Complaint #********

     

    t they cant find my account from transactions numbers? i highly doubt it. i will once again put in a request to cancel my account!



    Sincerely,

    *************************

    Business Response

    Date: 05/30/2024

    Hello,

    Thank you for getting back to **.

    Please contact Player Support in the app for further assistance, thank you.

    Kindly,

AviaGames,Inc. is NOT a BBB Accredited Business.

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