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Business Profile

Online Gaming

AviaGames,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 383 total complaints in the last 3 years.
  • 170 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Played game several times yesterday may 16th and it told me on several different occasions I won money but instead of getting a credit, my account was debited for those amounts

    Business Response

    Date: 05/19/2024

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

  • Initial Complaint

    Date:05/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Using algorithms and robots to scam people out of their money. Have lost close to 15k, not to mention my mental health and sanity. Do not under any circumstance, download this game. Complete scam, even the responses are ai generated when you try to get some help

    Business Response

    Date: 05/12/2024

    Hello,

    Thank you for contacting us.

    We are sorry that you feel this way. This is a skill-based real money gaming platform where you're allowed to compete against opponent of similar skill. Please feel free to contact Player Support if there are any questions.

    Kindly,

    Customer Answer

    Date: 05/13/2024

     
    Complaint: 21697336

    I am rejecting this response because:

    Sincerely,

    Medi *******

    Business Response

    Date: 05/13/2024

    Hello,

    Thank you for getting back to **.

    Based on the communication history, we are uncertain of the reason of the rejection. Please contact Player Support if there are any questions. Thank you.

    Kindly,

    Customer Answer

    Date: 05/14/2024

     
    Complaint: 21697336

    I am rejecting this response because: this company is a scam who preys on people and causes mental health issues and doesnt help when they are asked. Robots answering int hr chat support and robots playomg

    the game. 

    Sincerely,

    Medi *******

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This all happen on April 21,2024. I feel like they steard me wrong. I could not see the rules I really thought they were depositing money that I was winning on bingo. I want my money back.Thank you,*****************************

    Business Response

    Date: 05/09/2024

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

    Business Response

    Date: 05/09/2024

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

    Customer Answer

    Date: 05/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never played their games, i never signed up for their service but now im seeing im being charged money for their service. i dont even have email confirmations of any of this till i got a charge.i contacted them via email and phone.the email pretty much waited 3 days WHILE I POSTED PROOF THAT I NEVER SIGNED UP OR ANYTHING TO TELL ME IM NOT BEING REFUNDED.the phone leads to a personal phone voice mail.im working with my bank and other powers to get my money refunded. and as for the company, if you try to respond to this as a "no wait, lets work something out..." you had that chance and you blew it. just refund the money.

    Business Response

    Date: 05/08/2024

    Hello,

    Thank you for contacting us.

    After checking the records in our system, we have found that the deposit has been disputed. We are unable to process disputed deposits.

    Also, we would like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

    Customer Answer

    Date: 05/09/2024

     
    Complaint: 21682061

    I am rejecting this response because:

    its being disputed cause i went to my bank and paypal and also  reported yall there.  they already credited me the refund because  the SAME EVIDENCE I  showed you guys that wasnt good enough for you, was  PERFECT for them.

     

    its crazy how yall went from we will work to get your refund, to  barely responding, to  telling me i wont get a refund to finally  telling me  THIS MORNING,  that you  banned the account i NEVER MADE but you guys have a no refund  policy so no refund.

    how did you go from the first message to the final one?

     

    so yea of course i went to my bank then. cause you guys are on that yayo (IYKYK)

     

     

    so from the bottom of my heart....

     

    Thanks for nothing.


    Sincerely,

    *************************

    Business Response

    Date: 05/10/2024

    Hello,

    Thank you for getting back to **.

    We are sorry that you feel this way. After checking the records in our system, we have found that the deposits were disputed while the agents were trying to assist. Since there's already a result, we assume that this issue is resolved. Thank you:)

    Regards,

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been playing Solitaire Clash for two months and have done research and Im sure they are using bots to scam their customers out of their money. Im sure they are guilty of Racketeering and there are pending lawsuits against them which I recently discovered. Ive sent my complaints directly to the company and denying everything unwilling to provide a refund. I would like to file this complain to prevent others from being scammed and to receive help in getting a refund. Thank you I appreciate your time.

    Business Response

    Date: 05/05/2024

    Hello,

    Thank you for contacting us.

    Please refer to the Terms of Service regarding your request:

    3. Your Account
    You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals.
    6. Winnings, Account Funds, and Payments
    6.1 Fees. You shall pay all fees and payments for Services ("Fees")charged to your Account. All payments shall be made in U.S.
    Dollars,_prepaid and non-refundable.
    6.6 Refund Policy. We will not ***** you any refunds, unless (a) we deem such a refund appropriate under the circumstances, or
    (b) otherwise required by law.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21663154

    I am rejecting this response because:
    This business is providing a gaming service under false pretenses and refusing to provide a refund or any reasonable resolution. They are running a scam on users using bots to manipulate the outcome of matches. *** witnessed playing against the same user name on numerous instances and the game should be investigated for fraud. 
    Sincerely,

    ***********************************

    Business Response

    Date: 05/09/2024

    Hello,

    Thank you for getting back to **.

    We are sorry that you feel this way. This is a skill-based real money gaming platform where you're allowed to compete against opponent of similar skill. Please feel free to contact Player Support if there are any questions.

    Kindly,

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was suppose to be paid but instead they charged me money.

    Business Response

    Date: 05/05/2024

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

    Customer Answer

    Date: 05/06/2024

     
    Complaint: 21660566

    I am rejecting this response because: I want my money back and when I tried to call got a voice-mail that was full.

    Sincerely,

    *******************************

    Business Response

    Date: 05/06/2024

    Hello,

    Thank you for getting back to **.

    Please refer to the Terms of Service regarding your request:

    3. Your Account
    You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals.
    6. Winnings, Account Funds, and Payments
    6.1 Fees. You shall pay all fees and payments for Services ("Fees")charged to your Account. All payments shall be made in U.S.
    Dollars,_prepaid and non-refundable.
    6.6 Refund Policy. We will not ***** you any refunds, unless (a) we deem such a refund appropriate under the circumstances, or
    (b) otherwise required by law.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21660566

    I am rejecting this response because: I don't want to go back into the app and contact customer support because when I did last time nothing happened.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I played Solitaire Clash on AviaGames before I realized their use of bots in their games. They claim to match opponents based on skill but then also use old games. This information is not located anywhere. They cheat innocent people out of money with their use of these tactics. There is no customer service. Only robots that answer you back with generic answers. You cant speak to a live person for anything. They of course are unable to show you a playback of your game or your opponent, which is because of their illegal tactics. When you call them out on their ways, they quit responding to you. This site needs to be shut down for good.

    Business Response

    Date: 05/05/2024

    Hello,

    Thank you for contacting us.

    We would like to clarify that this is a skill-based real money gaming platform where you're allowed to compete against opponent of similar skill.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

    Customer Answer

    Date: 05/06/2024

     
    Complaint: 21647561

    I am rejecting this response because: I've already reached out directly to support with **** and have gotten nowhere. My UID is 46018597490.

    Sincerely,

    ***********************************

    Business Response

    Date: 05/06/2024

    Hello,

    Thank you for getting back to **.

    Please refer to the Terms of Service regarding your request:

    3. Your Account
    You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals.
    6. Winnings, Account Funds, and Payments
    6.1 Fees. You shall pay all fees and payments for Services ("Fees")charged to your Account. All payments shall be made in U.S.
    Dollars,_prepaid and non-refundable.
    6.6 Refund Policy. We will not ***** you any refunds, unless (a) we deem such a refund appropriate under the circumstances, or
    (b) otherwise required by law.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21647561

    I am rejecting this response because: why would someone accept unauthorized charges? That makes zero sense.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing Bingo Tour and have had no problems originally with the company letting me withdraw what I am owed from winnings. However, now they have denied my requests over and over. Upon contacting them I get generic responses or being asked to wait while automatically being denied my withdrawal from the company. It was originally $575 but I played through some of it figuring they were refusing to give me anything but automatic responses and generic. I am seeking the end of my money returned to me. As I have been asking for over a week with being denied. I don't see how they can deny giving winnings out but will instantly accept any deposits if you offer them money. I know there is also a class action lawsuit against them based on bots. So that's when I wanted to withdraw my money and not play anymore.

    Business Response

    Date: 04/30/2024

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Regards,

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21639187

    I am rejecting this response because: I have contacted support many times. Everytime I have been given a run around telling me to resubmit my withdrawal requests. Everytime I sent them in they would be denied and I would be asked to do it again. I never had an issue until trying to withdraw my higher amount of money and it going past the daily limit of when I was told I would have it by. I have attached screenshots of the withdraws and my name in the game to further help show proof, as I again ask for my money I have been requesting back. I was told I needed to show that I didn't have any complaints with PayPal about the company and proved so. Only to be told you would review it to submit my withdraw to me and instantly deny it. I have chat screenshots as well to support what I have said. I ask again to please give me my requested money back to my PayPal account.

    Sincerely,

    *******************************

    Business Response

    Date: 05/08/2024

    Hello,

    Thank you for getting back to **.

    After checking the provided info and the records in our system, we have found that your withdrawals were rejected for pending disputes. And now we have confirmed that the dispute has been settled. Further withdrawals can be applied.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

  • Initial Complaint

    Date:04/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 27th I downloaded an app for Solitaire and Unbeknownst to me they were Deducting a transaction for $10 and a transaction for $50 total = $60 I've contacted the merchant for a refund but haven't heard a thing. These people are willfully scamming people and they need to be shutdown..Thank you guys for your help and suppor,***********************

    Business Response

    Date: 04/30/2024

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Please contact Player Support in the app. We will be glad to assist. Thank you:)

    Regards,

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing in this platform for a few years now and I have withdrawn a few times in the past. This time however my withdrawal was a higher amount so they are coming up with reasons to delay even beginning to review my withdrawal process. I put in the withdrawal on 04/18/2024. The process even states it takes 72 hours for the team to review it and because I emailed support asking for updates and if anything was changing after the 72 hour promise they added extra days to my withdrawal process. I also read in their new terms and agreements they just updated that if we do not agree with then we can withdraw the remaining funds from the account and request it to be deactivated which I have also asked them to do and they ignored my request and added more days after that as well. The withdrawal amount is $5,468, transaction code aTeLte6M1C1sRB . I have been patient and tried to work with them and it is going into the next month and still nothing but more excuses and added processing days.

    Business Response

    Date: 04/30/2024

    Hello,

    Thank you for contacting us.

    After checking the records in our system, we have found the withdrawal request (ID: *************** has been processed successfully.

    Please contact Player Support if there are questions, thank you.

    Regards,

AviaGames,Inc. is NOT a BBB Accredited Business.

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