Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing a game online the other day and am ad came up to play solitaire and win money. I'm in a pickle for money right now and wanted to look into it. Downloaded the game, which isn't even listed in the apps, but thought it was. Aviagames made it. Solitaire Clash is the name.When playing it out looked like I was playing with fake money because of all the fun cartoon things putting money in my fun money account. At the beginning it mentioned that money would go in my paypal that I would win. After I did win games, things would come up like do I want to deposit 5.00 here, 7.00 there ect. I assumed they were depositing my wins in my paypal. When it says deposit.... To me that means putting money in my account. But it was deceptive because what they did was withdrew that money from my paypal account. I feel like a fool for thinking otherwise. I've tried contacting them email and support, they can't help me. I tried my bank... They can't help me..... I feel betrayed.

  Business Response

  Date: 04/02/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.
  
  Regards,

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just started on March 22nd 2024 at approximately 236 a.m. I filed for a withdrawal of $18 on Bingo tour who is owned by a via games they say on their thing that takes 72 hours to be reviewed well a week later I still had not gotten my $18 so I sent them an email they said it was still under review Friday night I sent him another email this morning I got up to see what my answer was on my email there was no answer so I went to the game well I found out that they had banned my user and their answer of banning me was that I had violated their terms which I have done no such thing so I sent him a few more emails they've ignored all my emails since then I contacted PayPal because a lot of my payments have gone through PayPal that I paid well when I contacted PayPal I found out that if via games are doing automatic payments through my PayPal account that I did not know anything about I only went back as far as January 1st of 2024 and just do my PayPal account they had taken $183 out that I didn't know anything about then I went to my ***** Fargo account and I found that they taking since the first of January they had taken $460 out of my ***** ********** account that I need nothing about I contacted ***** Fargo there putting it investigation on Via games as of right now so then I decided I would contact you and let you know the rest they are not responding to any of my emails I called the phone I have two phone numbers for them they are not answering either one of my phone numbers each time I call it goes to a voicemail box which is full so I can't even leave a message I have sent him several emails today they're not responding to either any of my emails and I can't message them so I did get on ******** onto their ******** page and I left them a message on that they blocked me from ******** as well

  Customer Answer

  Date: 04/02/2024

  From: ********************************** <**********************************>
  Sent: Monday, April 1, 2024 5:13 PM
  To: info <************************************>
  Subject: Message from BBB.org

   

  

  This is add on to the complaint I made against a via games on the screenshots I sent you on where it says refund those are winnings that I had won money from them that is not refunds of the money that they took from me the automatic payments are all the payments that they took out of my account that I knew nothing about and I've had a video games on my phone for the last 4 years so I don't know how far this actually goes back I only went back as far as January 1st but I sent you so far with PayPal I haven't gotten to ***** Fargo account yet to get screenshots of all that but I'm sure it's going to be a lot so I figured I would send you what I could right now and then when I'm done with the ***** Fargo I can send you that cuz there's well over $400 from my ***** ********** account that they took on automatic payments I need nothing about

  Sent from ****** Street (********************)

  Business Response

  Date: 04/02/2024

  Hello,
  
  Thank you for contacting us. Please refer to the Terms of Service:
  
  '5.3 Cheating, Fraud, and Abuse. When participating in any tournament or competition via the Apps or using the Services in any way, you shall not conduct any act which may unfairly alter your chance of winning or constitute the ********** of fraud or abuse (Fraud), which may include, without limitation to: (i) registering and/or using multiple Accounts; (ii) using unauthorized or altered software or hardware to assist play (e.g., including the use of bots, bot nets, jail broken devices or rooted devices, collusion with bots and/or use of cheat programs such as debuggers, clock-skewing software and memory scanners); (iii) intentionally poor playing to achieve competitive advantage; (iv) colluding with other players (e.g., intentionally losing rematches in Cash Competitions); (v) deliberately transferring money between Accounts (e.g., money laundering); (vi) ********* other participants; (vii) misusing any payment mechanism in connection with your Account; (viii) illegitimately or improperly rejecting the Services; (ix) swindling gifts of deposit; and (x) posting objectionable materials.
  
  If we find any Fraud, we may, at our sole discretion: (i) immediately suspend or terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been *********** receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) recoup the amount of funds involved in the misuse of a payment mechanism, and block your access to the Services until those funds are recouped; (************ or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (vi) disclose or report any money laundering or similar illegal activity to law enforcement authorities.'
  
  We would also like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. The "auto payment" is a label provided on the payment method and this does not mean that money can be taken out without authorization.
  
  Please contact Player Support if there are questions, thank you.
  
  Regards,

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21515391
  
  I am rejecting this response because: I never cheated or did any wrongdoings and acia games lied about taking money from mynpaypal account and i have proof of their wrongdoings
  
  Sincerely,
  
  ****** Street

  Business Response

  Date: 04/06/2024

  Hello,
  
  Thank you for contacting us.
  
  Please refer to the provided Terms of Service and contact Player Support if there are any questions, thank you:)
  
  Regards,

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rigged games glitches and closes out games causing me to lose money I have spent over $300 on this game and it is clearly rigged i stupidly use this as a past time for my depression and anxiety it give me something to do but I have reported issues to not have. Them corrected I recently purchased a pass and they stole it back keeping the rewards I paid for and refuse to correct it just like any other issue

  Business Response

  Date: 03/25/2024

  Hello,
  
  Thank you for contacting us. We sincerely apologize for the negative experience.
  
  After checking the records in our system, we have not found any inquiry of yours.
  
  Please contact Player Support in the app and provide details on what difficulties you have encountered playing the game. We will be glad to assist. Thank you:)
  
  Regards,

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avia games is spreading misinformation to its customers in order to gain trust and scam customers out of their money. They have a lawsuit they lost already in February 2024, and I have multiple screenshots of conversations between myself and customer support where they say one thing that doesnt make sense logically and when I state what they say shady they completely switch what they say. I also have screenshots that provide evidence that the company uses bots to match against players resulting in monetary loss. In the supporting documents look at the dates I have a screenshot from January of 2024 of their leaderboard and one from today and they are exactly the same. Meaning the same people stay at the top even though the leaderboard refreshes.

  Business Response

  Date: 03/25/2024

  Hello,
  
  Thank you for contacting us.
  
  We would like to clarify that we are unable to rule out the possibility that one of them is the screenshot of the leaderboard while the other is the sceenshot of that screenshot as the countdown is the same. The leaderboards settle and refresh following the provided rules in-app.
  
  Also, after checking the records in our system, we found that the match 3BcLFd0e6Y7i was refunded to you as a courtesy offer provided by the agent.
  
  Please contact Player Support in the app if there are any questions. We will be glad to assist. Thank you:)
  
  Regards,

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 02-01-2024 I, for my first time, played games on Avia games and cashed in two. One was aHrr75el RQPCWL FOR $52.00 AND THE OTHER IS aHrr7f4LOrtYLe. I have been in touch with them numerous times and they either ignore my message or reply to me that the $52 was sent to my Paypal account (which is not true) and then they claimed they sent it to my credit card (which is not true). I have done everything I know to do. I have contacted Pay Pal several times and my credit card and they have not received any reimbursement. This may seem like a small amount to them but it is Big to me. They have never responded about the smaller one at all. I have heard so many things about this company and they seem to monopolize the games, so I am wondering if I should ban them and not play their games at all.

  Business Response

  Date: 03/25/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, the withdrawals were both processed successfully. And we have not found any inquiry of yours.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21473316
  
  I am rejecting this response because: I have not received any money from Avia. They have tried to say they sent the money to my account and then said they sent it to my credit card but I have received nothing.  If they have sent it, then they must provide me proof as I still have no record of receiving it.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/25/2024

  Hello,
  
  Thank you for contacting us.
  
  Thank you for getting back to us. Based on the system records, the withdrawals have been processed. If you need help locating the withdrawals, please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21473316
  
  I am rejecting this response because: I have had no deposits, nor anything in the mail to even show that you have refunded me.  I would know if I had any deposits to my paypal account or my bank account.  If you have refunded any at all, I request that you show proof of where it was sent as someone from your agency first said it was sent to paypal and then said it was refunded to my credit card, which is false.  If you do business like this, I will do my best to keep anyone else from playing your games in the future.  The proof of refunding me is in your ball field because I have not received it.   ***************************, ************************************************

  Customer Answer

  Date: 03/28/2024

  I am sorry to be taking up so much of your time but I have heard that this group is very false.  The strange thing is that they keep telling me they mailed the funds but they won't tell me where they went to or show me where they mailed them to.  I have received no money into my paypal account or anywhere else, so if they refunded they must have sent them to someone else.  I am not giving in.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not allowed to withdraw my money because I filed a dispute with my bank for a double charge.Avia games will let you deposit as much as you want with a dispute open, but they wont let you withdraw. I even went as far as to call my bank and cancel my valid dispute, and they still wont let me withdraw because they say I have to provide proof that I canceled my dispute. I have no physical proof, I made a phone call, I never should have had to cancel my valid dispute to begin with. I believe this company is fraudulent and has stolen from me.

  Business Response

  Date: 03/22/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, the "double charge" that you have mentioned were completed for two different deposits.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me in $8, $10 and $15 for a total of $46.00. They say that you are winning and when you cash out they charge you instead of paying you. This is a SCAM. All these charges we never approved/authorized. the number that they give you will go straight to voicemail and you will never get to anyone.

  Business Response

  Date: 03/18/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app. We will be glad to assist. Thank you:)
  
  Regards,

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to withdrawl 68 dollars and cant get paid I did a first withdrawl to check if it was as easy as they claimed and it was 4 dollar withdrawl and I did get that so second withdrawl is not coming thru and I cant get help or ahold of anyone in support. I made lots of deposits and I want it returned for false advertisement and keeping my winnings.

  Business Response

  Date: 03/17/2024

  Hello,
  
  Thank you for contacting us.
  
  To clarify, players receive withdrawals primarily via refunds to the original payment methods that were used for deposits following the withdrawal policy.
  
  After checking the records in our system, the withdrawal was processed successfully and via refunds.
  
  Please contact Player Support in the app if further assistance is required, thank you.
  
  Regards,

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading wads told that this was a deposit in my account and it was it was a debit and I need my money back asap Im disable and dont have money to give away thank you they took it from my cash app $blatian please make them return my funds this will cause me hardship the other is for lying to a disabled person and misleading me

  Business Response

  Date: 03/13/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.
  
  Regards,
  

• Initial Complaint

  Date:03/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Demand for Refund**I demand a full refund of $3,358 to my account under the username "jessijaykay" to enable the withdrawal of funds. My recent discovery reveals that Avia Games employs undisclosed bots on their platform, thereby engaging in deceptive business practices. Under Washington state law, consumers are legally entitled to refunds in cases of deception. As I was not apprised of the utilization of bots during gameplay, I assert my right to a refund of all funds deposited into my account.Furthermore, I explicitly reject any new terms introduced subsequent to my last deposit made on March 22nd, 2023. I demand restitution of every dollar expended on the application.**Justification for Legal Action:**1. **Deceptive Practices:** Avia Games' failure to disclose the use of bots constitutes deceptive business practices, violating consumer rights under Washington state law.2. **Right to Refund:** According to consumer protection laws, individuals are entitled to refunds when deceived by a product or service provider. Avia Games' nondisclosure of bot usage warrants a full refund.3. **Rejection of New Terms:** Any new terms introduced subsequent to my last deposit are not binding, as I did not consent to them. Therefore, I maintain my right to demand a refund under the terms in effect at the time of my deposit.---This legal threat outlines the demand for a refund and justifies it based on consumer protection laws and the absence of informed consent regarding the use of bots on the platform.

  Business Response

  Date: 03/11/2024

  Hello,
  
  Thank you for contacting us. Please refer to the Terms of Service regarding your demand:
  
  3. Your Account
  You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals.
  6. Winnings, Account Funds, and Payments
  6.1 Fees. You shall pay all fees and payments for Services ("Fees")charged to your Account. All payments shall be made in U.S.
  Dollars, prepaid and non-refundable.
  6.6 Refund Policy. We will not ***** you any refunds, unless (a) we deem such a refund appropriate under the circumstances, or
  (b) otherwise required by law.
  
  Please contact Player Support if there are questions, thank you.
  
  Regards,

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21413392
  
  I am rejecting this response because:

  Your game advertised real human matchups, but I've been consistently played against bots. This deception breaches our agreement. Refund all my money immediately or face legal action.
  
  Regards,
  
  *************************

  Business Response

  Date: 03/14/2024

  Hello,
  
  Thank you for getting back to us. We are sorry that following the Terms of Service, a refund can't be issued.
  
  Please refer to the *** and/or the Terms of Service and contact Player Support if there are questions, thank you.
  
  Regards,

  Customer Answer

  Date: 03/19/2024

  Notice of Intent to Pursue Legal Action: 21413392
  
  Your response is hereby rejected on the grounds that the Terms of Service fail to explicitly outline provisions permitting the matching of users against automated bots. We demand immediate clarification and resolution of this matter.
  
  Yours sincerely,
  
  *************************