Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the recent fires in ***** some of us lost everything and this is after the virus. Me and my two cousins were against the grind of things till we kinda lost everything but eachother. In the chaos we spent all our time together with no where to go but one of our aunts home as guests.. we passed the time playing aviagames pocket 7 desperate to earn a dime and pass time with no where else to turn. One of us had been playing but me and the other just caught on a little. We didnt make much but they took our deposits and winnings both. We only won 47, 45 and 25 dollers a piece playing a few nights straght and were greatful for the ****** we got. But we didnt get it.. the accounts were closed and no one would tell us why or speak to us. We witnessed tons of bot players and when they get permission to record your screen they dont even do it and say network error failed or something.. so we would record the games our self and its undisputably evident in the recordings that avia cheats players. It wouldnt take the cognitive consciousness of a small child to identify the many methods they cheat players. But we just lost everything and for us it was worth what little we could earn. But their greed definitely outweighed the value we had in what we managed from the games. All i have is the emails we used for the games because they blocked us over what little we won saying all three of us were fraudulant and refused to give us info or details. They just shut us out after trying to withdraw a little bit. Its not much but ontop of the deposits maybe 150 bucks between us... I find it funny how after we learned of their law suits and etc for cheating players. I would say im not alone in having undisputably undeniable evidence of exactly how they apply each method to cheat players.. id just like me and my cousins to get our money back and what we earned.. i mean look how wealthy avia is and we just lost everything man. Id say if just one of us, its a mistake.. but all 3 of us?

  Business Response

  Date: 03/05/2024

  Hello,
  
  Thank you for contacting us. Please refer to the Terms of Service:
  
  '5.3 Cheating, Fraud, and Abuse. When participating in any tournament or competition via the Apps or using the Services in any way, you shall not conduct any act which may unfairly alter your chance of winning or constitute the ********** of fraud or abuse (Fraud), which may include, without limitation to: (i) registering and/or using multiple Accounts; (ii) using unauthorized or altered software or hardware to assist play (e.g., including the use of bots, bot nets, jail broken devices or rooted devices, collusion with bots and/or use of cheat programs such as debuggers, clock-skewing software and memory scanners); (iii) intentionally poor playing to achieve competitive advantage; (iv) colluding with other players (e.g., intentionally losing rematches in Cash Competitions); (v) deliberately transferring money between Accounts (e.g., money laundering); (vi) ********* other participants; (vii) misusing any payment mechanism in connection with your Account; (viii) illegitimately or improperly rejecting the Services; (ix) swindling gifts of deposit; and (x) posting objectionable materials.
  
  If we find any Fraud, we may, at our sole discretion: (i) immediately suspend or terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been entitled to receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) recoup the amount of funds involved in the misuse of a payment mechanism, and block your access to the Services until those funds are recouped; (************ or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (vi) disclose or report any money laundering or similar illegal activity to law enforcement authorities.'
  
  Please contact Player Support if there are questions, thank you.
  
  Regards,

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26th Avia Games Solitaire app charged my Pay Pal without my consent, 5$, 15$, and 8$ all in three separate charges was taken out of my pay pal. I would also like it to be known I have emailed them for help and they have not been cooperating with me. I downloaded this game a day before and did not even participate on it, so I am unclear how my money was being used in the first place.

  Business Response

  Date: 03/03/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  After checking the records in our system, we have found that we have yet to receive a response for the necessary information to locate your game account from you in your inquiry. Please check out the agent's latest response. Thank you:)
  
  Regards,
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avia Games is a gaming app that is fraudulent and rips people off. They pretend they are depositing money into a Venmo account and they are taking it out instead. They removed $28 from my Venmo account. I did not authorize this. I have been trying to get them to refund this money. I am awaiting to see the monies put back in my account. They refuse to put back the entire amount saying there is a $4 process fee. This is bogus. I want others to be aware of this companys thievery.

  Business Response

  Date: 02/29/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Also, before any withdrawal request is submitted, the withdrawal rules are presented.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app if there are questions, thank you.
  
  Regards,
  

• Initial Complaint

  Date:02/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chance to win on a game called flip of fate. It shows you the cards that you can win before they are flipped over so you cant see them and then you pick. I had already purchased the 2.99 option and picked three cards so I only had six to pick from and they were all high level rewards. When I picked three they were all low rewards that had not been shown when I payed for the game. I contacted customer service and they blew me off.

  Business Response

  Date: 02/25/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, we have found that our agent has responded to your inquiry regarding this issue in-app. Thank you.
  
  Regards,
  

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was due 87 dollars from this game on Tuesday the 13th my withdrawal ID is b7xSdcGLS2MyTK. So far I've received 35 dollars after telling them I would be filling a complaint. I would like my full winning and this is ******* false advertising!

  Business Response

  Date: 02/18/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, we have found that the withdrawal has been processed successfully. Based on your description, we would like to assume that you have misunderstood how withdrawals are issued to the players.
  
  In accordance with the Avia Withdrawal Policy, withdrawals are primarily issued as refunds ************ payment methods used to make in-app deposits. However, if the amount being withdrawn exceeds the total amount previously deposited, withdrawals will be fully or partially transferred to you via PayPal or Venmo, in your case, the transfer part is the "35 dollars" while the refund part for the withdrawal has been sent as well in a total of $52 to your original payment method.
  
  The withdrawal details can be found in the withdrawal tab in-app. Please contact Player Support in the app if there are questions, thank you.
  
  Regards,
  

  Customer Answer

  Date: 02/19/2024

  Better Business Bureau:
  
  

  They didn't refund it until I contacted the BBB
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent certified letter and email to legal department with no response. Taking procedures as they said to do. They have all documentation proving what I spent. They are using bots

  Business Response

  Date: 02/17/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, we have found that the issue has been addressed by the customer service. Please refer to the provided response regarding your issue. Thank you.
  
  Regards,
  

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21298444
  
  I am rejecting this response because:
  
  ************************************************, ******

  My issue has never been addressed. I emailed to their legal department and also sent certified letter to them. Attaching proof they received. They are using bots. I am requesting the money back I spent on their platform. ******. Im hoping to resolve this before getting an attorney. 

  Business Response

  Date: 02/25/2024

  Hello,
  
  Thank you for getting back to us.
  
  The customer service has provided a response regarding your refund request, please refer the provided information.
  
  Kindly,

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21298444
  
  I am rejecting this response because:
  
  ************************************************, ******

  i have not received response from legal department. They are just repeating themselves. Kindly have someone from avia games legal department contact me

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing an online solitaire game and won a considerable amount of money. The game proclaims that withdrawals of winnings will be dispositioned within 72 hours and payments within 7 days. To date this company owes me $1537 and another $400 that is pending. I believe this company is defrauding people of money and intentionally making it difficult to provide winners their money. In this electronic age, there is zero reason for this type of delay. I would like full compensation for my winnings and there will be no further action. If I do t get a reasonable response within 48 hours, I will pursue a class action law suit.

  Business Response

  Date: 02/17/2024

  Hello,
  
  Thank you for contacting us.
  
  After checking the records in our system, there are multiple withdrawal requests under a game account that is linked to the provided email address which we would like to assume is yours. The withdrawal requests are all processed within the promised time based on the data in our system.
  
  Please contact Player Support in the app if there are questions, thank you.
  
  Regards,
  

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ran into the site that you could play games do surveys and a you get paid through PayPal instead of me getting paid I was charged two times on 17 January **** for five dollars each time twice in the same day I called PayPal theyre gonna investigate it to see if they can get my refund. They also had a phone number I called it and it didnt go through. It was talking something about SMM message. It was not correct I didnt order anything. My account was linked to them thinking I would get paid by doing surveys and I got charged $10 , five dollars each time same day. This is why inform you

  Business Response

  Date: 02/17/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app if there are questions, thank you.
  
  Regards,
  

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played one of there games and I thought I was winning instead they took money from my pay pal account.it said collect which to me indicates a win not a loss.

  Business Response

  Date: 02/05/2024

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify the following information for the app:
  "Deposit" means to deposit into the game account.
  "Withdraw" means to receive your winnings.
  
  We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in the app if there are questions, thank you.
  
  Regards,

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21243209
  
  I am rejecting this response because:
  It wasn't clear that clicking on deposit that I lost the game, logic to me, sounds like deposit is a win. Confusing,  why would I click on *****, *****, 5.00, 1.00, to have them take out money from my pay pal account, very deceiving game.
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/21/2024

  Consumer called to say company reached out to her to resolve the problem and she is very satisfied.

  Customer Answer

  Date: 02/21/2024

  Date Sent: 2/6/2024 9:50:03 AM
   
  Complaint: 21243209
  
  I am rejecting this response because:
  It wasn't clear that clicking on deposit that I lost the game, logic to me, sounds like deposit is a win. Confusing,  why would I click on *****, *****, 5.00, 1.00, to have them take out money from my pay pal account, very deceiving game.
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2024

  Hello,
  
  Thank you for getting back to us.
  
  Sincerely apologize for the inconvenience. Unfortunately, we are unable to locate your game account with current information, please contact Player Support regarding your issue. We are glad to assist. Thank you.
  
  Kindly,

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a withdrawal of 227 they did put $90 back on my card ending **** said they put $287 on my card ending **** and they did not do that and they said it was finalized I will includes screenshots

  Business Response

  Date: 02/05/2024

  Hello,
  
  Thank you for contacting us.
  
  After verifying your information, we have found that there's an open inquiry of yours. Please refer to the latest response provided by the agent. Thank you.
  
  Regards,