Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing pocket7games for sometime now and I absolutely love playing their games. I feel it's fair and legit other than once you input your information you can't change it. They require you to use the same paypal account email address you used when first singing up. Idk how other people feel but things change and their should ALWAYS be a way to update your information. My PayPal I used when signing up with them is now closed and I can't access it due to fraud. That's the reason it got closed. I have a new PayPal but I am unable to update my PayPal information in their app so therefore I can't withdraw any of my money. I've contacted customer support day in and day out about this issue and they tell me the same thing over and over. Not feeling understood I'm going in circles with them and getting frustrated about it all. I even contacted PayPal because that's what pocket7games customer support told me to do and doing so I still got nothing. I'm at my **** end and I'm having a hard time understanding why being able to update your information is prohibited. Its not fair and makes no sense to make it a policy and even when contacted by the customer asking to update their information should be enough to be able to do something about it. I have over $60 in winnings that is my money and I can't withdraw it because of their inability to help me.

  Business Response

  Date: 08/13/2023

  Hello,
  
  Thank you for contacting us.
  
  After verifying, we have found that there is an open inquiry of yours. Please refer to the information provided by the agent. Thank you.
  
  Regards,

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Avia games or pocket games, you used to be able to cash out your money no problem then they started a verification process, but the verification process throws an error code which never allows you to get verified

  Business Response

  Date: 08/09/2023

  Hello,
  
  Thank you for contacting us.
  
  After verifying, we have found that there is an open inquiry of yours. Your case will be updated by the agent. Thank you.
  
  Regards,

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played solitaire cash which is an on-line game in which they supposedly pay real money as prizes. I was informed that I had prize of $10 and they asked for my bank or PayPal information to make the deposit. I never do things like this but this time I did. When I followed the transaction up on Paypal, I saw that it was NOT a deposit, but a WITHDRAWAL. I contacted Paypal and my bank as well. I tried to take steps to stop the transaction. So far it hasn't gone through, but this is a SCAM. I researched it and found a lot of comments on their ******** page by people saying the same thing. I hope that something can be done to stop this from happening to other people.

  Business Response

  Date: 08/01/2023

  Hello,
  
  Thank you for contacting us.
  
  Please note that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Also, no deposits can be made unless players click the deposit button in the game.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  Also, we would like to clarify that "Bingo Cash" is not a product provided by AviaGames. But based on the provided screenshot, the above information is provided. 
  
  Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.
  
  Regards,

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20397746
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 08/03/2023

  The amount taken from my PayPal account was NOT supposed to be a withdrawal, it was supposed to be deposited to me.  When they say that you have money, and how would you like to receive it, through PayPal, Venmo, or your checking account, it is NOT supposed to be withdrawn from your account and put in theirs.  On their ******** page, numerous people are saying the exact same thing.  Their response is the same that they gave here, that we "misunderstood".  I have reported this numerous places and filed a report with the *** for internet fraud.  

  Here are comments by other people and their ******** page:

  ****************************; doesn't recommend Aviagames Inc.
     Someone hacked my card and used over 200 dollars. They will not refund it back. This game is a joke!
  

  **********************************; doesn't recommend Aviagames Inc.
     this gaming company is a scam dont play!!! or they will trick you or hack you for money
  

  **********************; doesn't recommend Aviagames Inc.
     
  Let my minor grandchildren charge over $150.00 on my credit card as they dont have password needed to access it! Total scammers!
  Stay away from this site!!

  There are more than this that have been scammed.  Thankfully, PayPal refunded my money and has turned this over to their fraud department.
  
  
  
  

  Business Response

  Date: 08/03/2023

  Hello,
  
  Thank you for contacting us.
  
  Please note that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Also, no deposits can be made unless players click the deposit button in the game.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  Also, we would like to clarify that "Bingo Cash" is not a product provided by AviaGames. But based on the provided screenshot, the above information is provided.
  
  Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.
  
  Regards,

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20397746
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/07/2023

  Hello,
  
  Thank you for getting back to us.
  
  After reviewing your game account, no withdrawal applications were found. And a dispute was filed against the deposit. Please refer to the dispute result. Thank you.
  
  Kindly,

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won almost $20 in their Bingo Tour game, but now theyre telling me that the only money I can withdraw is $3. Theyre claiming that the bonus cash of $15 cant be withdrawn. This is a perfect example of false advertising. They are preventing me from taking out the total that I rightfully won. Please look into this and get back to me?

  Business Response

  Date: 07/23/2023

  Hello,
  
  Thank you for contacting us.
  
  Please note that Bonus Cash is an in-game currency that we provided you with for entering cash matches, not to be withdrawn.
  
  Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.
  
  Regards,

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I download Solitaire Clash to play, I didn't realize, they took $20.00 from my PayPal account. The game is misleading and is a fraud! I want my **** money back ASAP. Trying to contact Company and you can't leave a voice mail message and I've been sending text messages as well. I'm very frustrated with the fraud and no one returns your call.

  Business Response

  Date: 07/23/2023

  Hello,
  
  Thank you for contacting us.
  
  Please note that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Also, no deposits can be made unless players click the deposit button in the game.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.
  
  Regards, 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20353641
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/26/2023

  Hello,
  
  Thank you for getting back to us.
  
  Please contact Player Support at: ******************************** for further assistance, thank you.
  
  Kindly,

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report a scam from playing online pool app called 8 BALL STRIKE from Apple App Store. I got scammed $1500 from this App. The more I deposited money into this scam app, the more I lost because of the cheating systems. I was attracted by seeing fake 5 stars app reviews to download the app. They hide all Bad Reviews from previous players and updated 5 stars reviews instead to keep running scammed game app system operated. All of bad reviews are true that there are always old and unreal players shows up when someone in tournaments is about to win the matches. The game apps used generating automatically unreal players system in the tournaments to manipulate the wining players. I requested AviaGame support to prove me if there is real 1st winners profiles and their past playing records of cash games tournaments that I lost from July 2to July 6. They refused to send to me immediately. Whenever I had good score for matches tournaments, the system will detected and filled out some empty spots with high and impossible scores. When I got slow score and about to lose, the results will show immediately after I finish the matches. When I got high score about *****, the tournaments results will not complete until some in profile players show up in the tournaments with impossible score over *****. I have requested to see all 1st place winners playing records of all tournaments I lost. They dont allow me to see it. There is no transparency and fair for players to see other players playing records.There is also detecting and generating generic systems in the game that used to manipulate the winners players. There is not one bad review but numerous bad reviews to complain about the scamming systems in this 8 Ball Strike Games. I didnt know I have got scammed until I lost all of my hard earned money and found out how this games cheated me. I am in emotional distress condition and am very anxious. I hope BBB helps me to report this sophisticated cheating system so that no more people will become a victim like me and to get my hard earned money back.

  Business Response

  Date: 07/20/2023

  Hello, 
  
  Thank you for contacting us. 
  
  Please note that there's a complexed algorithm in the game ensuring that players are always matched against opponents with similar skill levels, and the results of the matches are decided solely by ***********' performance. Thank you for your understanding. 
  
  If there are questions about certain matches, please contact Player Support for further assistance, thank you. 
  
  Regards,

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20350900
  
  I am rejecting this response because:

  I was just playing this game for more than a week. You said the algorithm will put me in similar skills players level. Give me clear evidence of all 1st winners players from the match That I lost. How could you compare  one week player level like me with professional pool skills level?
  
  I lost all of my match tournaments not because of my performance. Why? It is because of your generating algorithm systems to put me in professional players with impossible high score level. 
  I should stop playing right away when I lost 2 games tournaments. I was continue to try playing more and more gaming tournaments because I hope to win back my lost money.  You said the algorithm will put me in similar base skills players level. I dont believe it. Why?  I tried to play more and the same $123 entry matches and the results were the same.  The 1st and 2 rd winners are professional players. Yes I lost all money I put in your game app because of what you call algorithm program.
  
  Sincerely,
  
  

  Business Response

  Date: 07/23/2023

  Hello,
  
  Thank you for getting back to us.
  
  Please allow us to clarify that all the players involved in the game are real players. Also, players are always matched against opponents with similar skill levels, and the results of the matches are decided solely by ***********' performance.
  
  Please contact Player Support at: ******************************** if you have any questions, thank you.
  
  Kindly,

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20350900
  
  I am rejecting this response because:

  There is no ways the same players skill level can score above **** to **** points. Without players matching records for all of my lost tournaments, it was unfair for me to play this game and lost money. Also, there are not 100% base skills level, players can get lucky when they pick up the proving offers after hitting 3 ***** in the pocket.
  

  There were two main reasons that I got lost and never win my money back in your game app. Firstly the algorithm system collects the winners players to play in tournaments. There are no similar base skill level because within these winners, there will be professional pool players who can hit highest score compare to 2 week beginning players like me. Your app advertised as Base-Skills 8 ball. It is not actually correct.

  Secondly, there are huge percentages of luck in this pool game app as players can pick up offering packs and if they get lucky they can get high score. No matter how high score I got, there was always some players appeared at the end match with impossible score results.

  I hope you read and understand my point here as the main reason that I have got lost all my spending money. 

  I was regretful to not reading all bad players reviews in your game app. I wish you can acknowledge my complaint here and return *********** money in your game app back to me.
  

  Bests regards

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is refusing to give me a refund for purchases that I did not authorize.

  Business Response

  Date: 07/20/2023

  Hello,
  
  Thank you for contacting us.
  
  Please contact Player Support at: ******************************** for further assistance, thank you.
  
  Regards,

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20349706
  
  I am rejecting this response because:
  I have already contacted player support and the person I spoke with taunted me rather than providing an actual solution to my problem.
  Sincerely,
  
  ******************

  Business Response

  Date: 07/23/2023

  Hello,
  
  Thank you for getting back to us.
  
  After verifying the records in our system, we have not found your inquiry. Please contact Player Support at: ******************************** for further assistance, thank you.
  
  Kindly,

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20349706
  
  I am rejecting this response because:

   I have reached out to their customer service and they responded by saying they do not make accommodations for unauthorized charges.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never subscribed to any games or purchased any products from Aviagamesinc. But somehow I have credit card transactions on three separate occasions totaling $20. I have not been able to contact anyone to get this issue addressed. I need someone to contact me so I can find out how and why my card is being billed.

  Business Response

  Date: 06/27/2023

  Hello,
  
  Thank you for contacting us.
  
  Please contact Player Support at: ******************************** for further assistance, thank you.
  
  Regards,

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $75.00 for Aviagames Corp. May June July 2023 On PayPal Just found on my accounts today 6/24/23 Dont know who or what they are.Please refund

  Business Response

  Date: 06/25/2023

  Hello,
  
  Thank you for contacting us.
  
  Please contact Player Support at: ******************************** for further assistance, thank you.
  
  Regards,

• Initial Complaint

  Date:06/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2023 I downloaded a game app from this company. I played a few games, and was informed that I had won some money which would be deposited into my PayPal account. However, when I went to my PayPal, I found that instead of money being deposited, it had been WITHDRAWN from my account, in the amount of $40.00 in three transactions: one for $5, one for $10, and one for $25. These withdrawals were made without my knowledge or consent. Had I known this company would be taking my money, I would have never downloaded the game app. I immediately contacted PayPal to file a complain, and also contacted the company. They informed me I needed to fill out a form which would require me to supply payment method information and the payment account information, such as the digits of my financial card, email address of my PayPal account, Venmo user name, etc. I refused to provide this information, and the informed the company that since they apparently had gotten the info to withdraw the funds, they can use this same info to reinstate such funds. As of now (less than 24 hours after the funds were withdrawn) they have failed to do so.

  Business Response

  Date: 06/19/2023

  Hello,
  
  Thank you for contacting us.
  
  Please allow us to clarify that only authorized charges can be taken from us. The password is required before a deposit method is successfully linked to the game, which means that this deposit method has been authorized by you. After that, if you use the same method again to deposit, the system will default as you have authorized. Also, no deposits can be made unless players click deposit in the game.
  
  If you wish to receive your winnings, please apply for a withdrawal.
  
  If there are questions, please contact Player Support in the app. Thank you.
  
  Regards,

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20205066
  
  I am rejecting this response because: I believe this business is scamming me. When I contacted them to complain about these charges, they asked me to fill out a "Information Collecting Form" by which they could then resolve the problem. Warning bells went off in my head when I read the first question on the form: 
  
  "1. Please provide the payment method(s) information used in the game AND the payment account information used in the game, such as the first SIX and last FOUR digits of the card/Apple Pay Card, PayPal email, Venmo username, etc... *
  Example: The payment method used is my debit card. The first six digits are ****** and the last four digits are 7890"
  
  Basically this question is asking me to provide them with personal financial information that I do not feel comfortable giving out. And yet they tell me that without this information, they cannot do anything. Instead they continue to argue that *I* must have provided this information in order to have received the "deposits." But they didn't deposit anything - instead, they withdrew money from my account. This is opposite of what they claim in their ads. It appears that they use these fraudulent ads to draw one in to downloading their app and playing their games, and then defraud you by taking your money instead of depositing money they claim you won. 
  
  I feel like the only recourse I have at this point is to talk to PayPal and/or my bank in an effort to stop this withdrawal and maintain my funds. 
  
  Sincerely,
  
  **************

  Business Response

  Date: 06/20/2023

  Hello, 
  
  Thank you for getting back to us. 
  
  Please note that without your game account and deposit information, we are unable to assist for not being able to locate the game account and deposits that you are having an issue with. 
  
  It is recommended to understand the basic feature of the game: 
  "deposit" means to deposit into the game account. 
  "withdraw" means to receive your winnings. 
  
  If there are questions, please contact Player Support in the app. Thank you. 
  
  Kindly,