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Business Profile

Online Gaming

AviaGames,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 384 total complaints in the last 3 years.
  • 171 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an intial deposit of ****** to play solitaire clash on this platform. When I clicked the deposit button the app glitched and withdrew ****** but did it 3 seperate times for a total of ****** I reached out via email to avia game support and was told they cannot issue a refund because I had already disputed it with paypal. I only disputed ** they failed to answer me back in a reasonable amount of time. Also I had played the day before and won 290. They have yet to pay me for that either. I want the 200 that was taken from me REFUNDED.

    Business Response

    Date: 09/24/2023

    Hello,

    Thank you for contacting us.

    After checking the records in our system, we have found that our agent has provided you with the deposit details. Please allow us to explain that the game would not charge *********** unless *********** click deposit or purchase special bundles, which means that all deposits have to be authorized before successfully being made. We would also, like to explain that we are unable to refund disputed deposits.

    Based on the system records, your withdrawal application (ID: ***************, has been successfully sent. Please refer to the details in the withdrawal tab. Thank you.

    Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.

    Regards,

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charge my debit card without my authorization. And some how debited my account while my card was locked.

    Business Response

    Date: 09/12/2023

    Hello,

    Thank you for contacting us.

    After verifying, we have found a game account with the nickname "Mil**** ***don08" and UID: "415****4875" that might be yours. There are two deposits made with PayPal wd****e1@*******.com, $30 and $8.

    If this game account is yours, it is possible that the debit card was charged because it is linked to the PayPal account. Please note that **** does not have control over which debit card to charge, and only authorized charges can be taken by ****.

    It is recommended to contact PayPal for further information and assistance. If there are other questions, please contact Player Support in-app. Thank you.

    Regards,

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going through my bank statement a couple weeks ago and I kept noticing charges from something called Avia games. There were several I counted and there was 114 charges that I did not authorize from January 2023 till May 2023. I contacted my bank and they told me to contact the seller first I did that I explain to them that my identity was taken After I had applied for a loan online. I went to the bank immediately when I discovered my identity was taken and they opened me up a whole new account. I explain this toAvia games. The charges came out to over $1300 and I asked them to refund my money because that was not me that authorized those charges. They told me no , I explained every way that I could but I wasnt getting anywhere.I even told them gambling was illegal in ********** and they told me it was not. I have all my emails cuz its the only way I had to contact them. All I want is a refund of my money put back in my bank. My new account doesnt have any of those charges I am disabled and I would never ever ever play that kind of money online for any type of game thank you for any help that you could give me.

    Business Response

    Date: 08/30/2023

    Hello,

    Thank you for contacting us.

    After verifying, we have found that there is an open inquiry of yours. Please refer to the information provided by the agent. Thank you

    Regards,

    Customer Answer

    Date: 09/12/2023

     
    Complaint: 20540513

    I am rejecting this response because:
    Because I do not clearly see a resolution on there part. What does an open inquiry mean exactly. Does that mean I will be refunded?  Or does that mean its open so they wont ever pay me back. I dont want this to drag on. I want a refund of my money that was taken. Look at the charges . They were triple billing whoever was using my info. 3 charges at the same exact time tells me they were not being honest. I dont care about there character or how they do business with people. If I say those were not autorized then thats what it is. I have never had a lieing problem. So please refund me .  I need to provide my new bank account. So let me know when 
    Sincerely,

    *******************

    Business Response

    Date: 09/12/2023

    Hello,

    Thank you for getting back to us.

    Please refer to the agent's response in your inquiry. Thank you.

    Kind regards,

    Customer Answer

    Date: 09/21/2023

     
    Complaint: 20540513

    I am rejecting this response because:

    Sincerely,

    *******************

    Business Response

    Date: 09/27/2023

    Hello,

    We would like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Also, no deposits can be made unless players click the deposit button or purchase bundles in the game.

    Also, all deposit made by the player has been spent entering cash matches. Following the Terms of Service, a refund can't be issued.

    Quoting Terms of Service
    3. Your Account
    You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals.
    6. Winnings, Account Funds, and Payments
    6.1 Fees. You shall pay all fees and payments for Services (Fees) charged to your Account. All payments shall be made in U.S. Dollars, prepaid and non-refundable.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the Bingo Tour (by Avia Games) on my cell phone. I was intrigued by the advertisement on social media. After playing the game for a little less than an hour, I had accumulated $15.00. To my surprise, I followed the instructions to withdraw $5. BUT INSTEAD THIS COMPANY TOOK $5 FROM MY ACCOUNT THAT I DID NOT AUTHORIZE! I have been emailing "customer service " since the morning of *********. I have asked for a refund several times. This company/ game is a scam.

    Business Response

    Date: 08/29/2023

    Hello,

    Thank you for contacting us.

    It is recommended to understand the basic feature of the game:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    After verifying, we have found that there is an open inquiry of yours. Please refer to the information provided by the agent. Thank you

    Regards,

    Customer Answer

    Date: 08/30/2023

     
    Complaint: 20536300

    I am rejecting this response because: I want a refund!  

    Sincerely,

    ***************************

    Business Response

    Date: 09/01/2023

    Hello,

    Thank you for getting back to us.

    Please refer to the previous response and contact Player Support for further assistance. Thank you.

    Regards,

  • Initial Complaint

    Date:08/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aviagames charged me $229.00 on 8/25/2023

    Business Response

    Date: 08/28/2023

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:08/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not get the withdrawal into my bank account.

    Business Response

    Date: 08/24/2023

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:08/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 20th 2023 *** ********* in question is Aviant Games.***y advertise that if you play their games, that they pay out real cash. So i played a few rounds and was told through the ap that they would give me $5 for signing up through pay pal.So I did. Gave them my bank information and next thing I know, my bank account is now missing $5 because they CHARGED me to use the game. ***y didnt pay me as advertised.

    Business Response

    Date: 08/22/2023

    Hello,

    Thank you for contacting us.

    When playing the game there are features we would like to recommend to understand:
    "Deposit" means to make deposit(s) into the game account.
    "Withdraw" means to apply for a withdrawal to receive your winnings.

    Please contact Player Support at: ******************************** for further assistance, thank you.

    Regards,

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20506630

    I am rejecting this response because: the print to read any sort of "fine print" is so small.   This is a bait and switch from this company.  I should have read the reviews for them online as they are NOTORIOUS for scamming people out of money.


    *************************************************************

    Business Response

    Date: 08/24/2023

    Hello,

    Thank you for getting back to us.

    Please refer to the previous response and contact Player Support for further assistance. Thank you.

    Regards,

    Customer Answer

    Date: 08/26/2023

     
    Complaint: 20506630

    I am rejecting this response because: ************ is a scam.

    I'll just leave negative reviews like the thousands of other people who have been taken for money.  At least I have this place blocked from my bank account now.

    *************************************************************

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been playing on this platform for quite sometime. I recently tried to make a withdrawal for about $80, however my PayPal account that is still listed on there is no longer a PayPal account. I havent used it in probably **** months to fund my bingo clash account, maybe longer. Anyway, when I go to withdrawal its recognizing that account as no longer and asking me to update. When I try to update to a current PayPal or just delete it all together it says I have to use my original PayPal. Its just stuck on a loop. So I contact customer service and they tell me I have to contact PayPal. *** explained I already have and that is no longer an account. Ive begged for a number to customer service and nothing. So I have over $90 sitting on there that I cant even get!

    Business Response

    Date: 08/17/2023

    Hello,

    Thank you for contacting us.

    After verifying, we have found that there is an open inquiry of yours. Please refer to the information provided by the agent. Thank you.

    Regards,

    Customer Answer

    Date: 08/19/2023

     
    Complaint: 20484124

    I am rejecting this response because: it solves nothing 

    Sincerely,

    ***************************

    Business Response

    Date: 08/21/2023

    Hello, 

    Thank you for getting back to us. 

    Please refer to the response provided by the agent in your inquiry for your withdrawal status. 

    Regards, 

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I was playing on Bingo Battle App on my phone which is owned by Aviagames. I play regularly and have for a long time across multiple of their apps. I submitted a withdrawal for 706 dollars on Saturday august 12th 2023. They denied my withdrawal on Monday the 14th 2023. They then banned my account stating potential fraudulent behavior .. that is the most vague statement ever, Ive never broken TOS, Ive never cheated, Ive never done a thing but play the game for fun legitimately. Anyway they refuse to discuss, help, or show me exactly what behavior they are referring to. They just refuse to give me MY money. I feel Im being bull dozed and stolen from. Please help me get my rightful winnings.

    Business Response

    Date: 08/15/2023

    Hello,

    Thank you for contacting us.

    Please refer to the Terms of Service
    "5.3 Cheating, Fraud, and Abuse.
    If we find any Fraud, we may, at our sole discretion: (i) immediately terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been entitled to receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (v) disclose or report any money laundering or similar illegal activity to law enforcement authorities. "

    Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.

    Regards,

    Customer Answer

    Date: 08/16/2023

     
    Complaint: 20471088

    I am rejecting this response because: 

    So you completely refuse to show any proof whatsoever of my wrong doings. The support person says I had potentially inappropriate behavior and another said potentially fraudulent behavior. I have been a faithful and upstanding player across multiple of your bingo apps for years. Ive never cheated and never would. So you just steal my 706 dollars then give a blanket statement (like I showed above) without even an opportunity to discuss or help resolve whatever issue you say I potentially did. Not even that I DID anything, you just say I potentially did something that broke your TOS.. This is Fraud on your part not mine. I would like to be shown proof of my wrongdoings and a chance to help resolve your obvious misunderstanding so that I can get my rightfully won money. Im jobless at the moment and I really need that and you just take it from me without a second thought. This is unjust and unfair. I will even concede to never play your app again I just want my winnings. I seriously find this highly suspect as I can see numerous other examples online of you doing this to numerous people. Do the right thing and unban me and disburse my winnings to me.  

    Sincerely,

    ***************************

    Business Response

    Date: 08/17/2023

    Hello,

    Thank you for getting back to us.

    After verifying, we have found that there is an open inquiry of yours. Please refer to the information provided by the agent. Thank you.

    Regards,

    Customer Answer

    Date: 08/18/2023

     
    Complaint: 20471088

    I am rejecting this response because:

    I dont understand what you mean by, I have an open inquiry and to refer to the agent? Can you elaborate? 

    Sincerely,

    ***************************

    Business Response

    Date: 08/25/2023

    Hello,

    Thank you for contacting us.

    Please refer to the Terms of Service
    "5.3 Cheating, Fraud, and Abuse.
    If we find any Fraud, we may, at our sole discretion: (i) immediately terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been entitled to receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (v) disclose or report any money laundering or similar illegal activity to law enforcement authorities. "

    Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.

    Regards,

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started playing the game Zumania which is from Aviagames several months ago. I have deposited and won and was paid my winnings. I continued to deposit money into the game understanding that if I lost I lost but also if I won I would receive my winnings. Approximately one month ago I won $2000.00 and I have not received my winnings. I have been given the runaround over and over again. I have proof of every single dollar I have deposited into the game and every single dollar that I won. I have asked for an explanation as to what the problem is with none. I have even asked that all of the money that I have put into the game be returned and I would walk away. The amount that I won barely exceeds the amount put into it. They continue to ask me to wait patiently and have also deposited bonus cash into my account so as to placate me. It takes only a second for them to receive my money but after a month I have yet to receive mine. The app says ************************************************* less to receive. They should not be allowed to take my money while misleading me to believe that I will receive my winnings if I am not.

    Business Response

    Date: 08/15/2023

    Hello,

    Thank you for contacting us.

    After verifying, we have found that there is an open inquiry of yours. Please refer to the information provided by the agent. Thank you.

    Regards,

    Customer Answer

    Date: 08/16/2023

     
    Complaint: 20468676

    I am rejecting this response because:
    It does not give me any resolution to this matter. I would like to know what the resolution will be and when I can expect it to be done. 
    Sincerely,

    *****************

    Business Response

    Date: 08/17/2023

    Hello,

    Thank you for getting back to us.

    The team is currently reviewing your case and a response will be provided by the agent once there is an update.

    Regards,

    Customer Answer

    Date: 08/23/2023

     
    Complaint: 20468676

    I am rejecting this response because: While I have been told 5 to 7 business days I am very skeptical. I do not want this complaint closed before this matter is resolved and I have told the agent that.

    Sincerely,

    *****************

AviaGames,Inc. is NOT a BBB Accredited Business.

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