Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lure people and scam. I tried multiple times playing the solitaire clash. When i was winning all of a sudden new players were appearing while there was showing a certain amount of people playing it would add up for couple of more and they would take the place. It would also happen i would get the 1st place and gaain there was other gamers appearing out of nowhere. Its a scam on all levels and i want to warn other people not to for it

  Business Response

  Date: 05/07/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the description, we'd like to assume that there might me misunderstandings with the match-makings. Please note that a match can be at the status of pending, which means that either the system is trying to find opponents for the match or there are still opponents playing. While this goes on, the ranking is not finalized, and the final result will be determined by the scores of all the players in the match.
  
  Please feel free to contact Player Support if you have any questions. Thank you :)
  
  Regards,

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraudulent activity on my account. There is a total of $1593 that has been withdrawn from my card to Aviagames. I have explained to Current that I did not authorize nor have I given anyone consent to do so. This is alot of money. These transactions occurred during December 2024-March 2025. One of the charges of $35 was credited back into my account as being in my favor but the rest was closed and denied. I am requesting to be refunded for $1593.

  Business Response

  Date: 04/28/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  We would like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.
  
  Please contact Player Support in-app if you have any questions. Thank you :)
  
  Regards,

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23248166
  
  I am rejecting this response because: I am fully aware that whoever used my card info pretended to be me and therefore as long as they have my card info then that is all Avigames is interested in.  They only want payment.  Anyone can say they are me.  I am not satisfied nor will I be until ally funds are refunded
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 04/29/2025

  Thank you for getting back to us.
  
  Based on the records in our system, we have yet to receive inquiry from you. To better assist, please contact us at: ******************************************** Thank you.
  
  Kindly,

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23248166
  
  I am rejecting this response because I had previously chatted with a support member of Aviagames only to tell me that there is nothing that can be done on their behalf.  This is the reason I sent the complaint to BBB.  I do apologize but I am exhausted and want nothing more but my complete refund. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played game a couple of times didnt like it I was trying to get my money out when I looked and $8 was charged to my account. Well then I tried to get that back and then $15 was charged I got those back all this while I had a game balance of lie $50 Im not sure brut then they took $20 while I was talking to ****** on line. ****** says they wont give me $20 back because Im getting a refund so 3 times i talked to them and they did the same thing 3 times and then never heard back from them. I verified my id they wanted proof I cancelled my complaint wit ****** showed them 3 times and a month later still have No money and no answer oof if Im ever getting it just the same runaround each time I try to get it

  Business Response

  Date: 04/24/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game, there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  Based on the records in our system, a dispute has been filed against one of the deposits and there is a result. As there is no pending dispute cases, you should be able to apply for withdrawals again.
  
  Please feel free to contact Player Support if any assistance is needed. Thank you :)
  
  Regards,

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23245894
  
  I am rejecting this response because: I have tried 3 times to withdraw my money and with each time I am met with nothing but silence or some reason why I cant withdraw my money once I was told I would be receiving it and weeks later I contacted you and found out you denied it then I did everything verified myself and waited and never received my money you never give people back their money 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/26/2025

  Thank you for getting back to us.
  
  According to the records in our system, there is no withdrawal requests after your original ones. There is still available withdrawable balance in your game account & no pending disputes. Please apply for another withdrawal. Thank you.
  
  Kindly,

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23245894
  
  I am rejecting this response because:
  This is what they do as they said I have applied for cash outs they admitted it but yet I have been denied twice they keep denying and making you reapplying for your funds hoping people give up if I apply they will want me to close my claim against them this is what I did with ****** because they told ****** they where paying me and then once I closed claim they started with the denying of withdrawal saying I didnt request for money and kept making me go over and over applying for cash and getting switched to new customer service people who said they had no clue about my payment Im not closing my claim again and going through that then theres no one to help me 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/25/2025

  Thank you for your response.
  
  Please note that once the disputes are settled, your further withdrawals won't be affected for the same reason. However, it looks like there is no further withdrawal application or inquiries. If you still need assistance, please contact Player Support or at ********************************************. Thank you :)
  
  Kind regards,

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23245894
  
  I am rejecting this response because:
  This is exactly what I did with pay ****** I closed the complaint and then they kept ignoring my request for my money Im not falling for that again. They took my money without my knowledge and they can give it back
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** games is a scam and should be shut down. Their apps do not work as advertised and their tech sets players (payers) up to lose. they increase difficulty with skill level but it does not adjust with losses. So theyll essentially match you with better players (past or present! And no clarity on how they choose- setup for loss?) so its harder to win. It doesnt adjust back down with losses. Their strategy is to turn winners into losers and it becomes unplayable- your trajectory will be deceiving, so do not give them money lol. Their intention is to get you to think you can win actual cash, then ****** on entry fees and lose. Nothing about their algo for matches is in T&Cs.I reached out to support to see why the game had become unwinnable, Ive paid money on 4 of their apps. After much back and forth, they admitted that difficulty increases with wins, but it does not adjust to losses. So essentially it gets harder to win and they set up their apps solely to beat you. This is not transparent in marketing and there is no explanation whatsoever in their extensive terms and conditions. This should be shut down. Its fixed gambling. Solitaire clash *********** bingo tour uid *********** bingo bliss uid *********** Bingo clash uid *********** I want full refunds on all fees paid under false pretenses and I want them to add a disclaimer front and center to their customers that their intention is to make you lose.

  Business Response

  Date: 04/24/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  In contrast to traditional gambling, where games are based purely on chance or luck, our games are designed to test and reward players' skills and abilities. At ****, we take the legality of our platform very seriously and strive to comply with applicable laws and regulations. We are committed to providing a safe, fair, and legitimate gaming environment for our players, and we take pride in our reputation as a responsible and trustworthy operator of skill-based real-money games.
  
  **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
  
  Based on the records in our system, our agent has provided a response in your inquiry. Please check it out. Thank you :)
  
  Regards,

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23245356
  
  I am rejecting this response because:

  There is a lack of transparency on how skill based matches are chosen as well as the fact that skill level can only increase and not adjust down- this will inevitably create consistent losses for users. Adjusting difficulty until the game is no longer winnable is setting your most frequent users up for failure. There is no transparency on how opponents are chosen - the game arbitrarily chooses higher scores to create loss. This isnt skill based gambling, its fixed gambling.  

  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/26/2025

  Thank you for getting back to us.
  
  Please note that the games do not select higher to ensure that a logged in player loses. The match-making is skill based. It is the player's performance that determines the outcome of a match.
  
  Based on the records in our system, we have yet to receive a response from you. Please check out out agent's latest message. Thank you.
  
  Kindly,

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23245356
  
  I am rejecting this response because:
  
  

  your support agent has given conflicting responses and the conversation has been unproductive. I will continue to correspond here, and eventually file reports with other third parties if this isnt resolved. The issue is that a winning streak will result in a skill level that is not sustainable and there are no adjustments made to bring skill level down- this makes it unwinnable. You increase difficulty but do not adjust it down if someone is repeatedly losing. I think you are very aware that this is setting up your players for failure and the vague responses you provide are a way to basically avoid addressing the actual issue and drag this out until I give up. I have time, and you and I both know that response is inadequate. 

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AviaGames, **** is engaging in calculated deception through its game, Solitaire Clash. The company advertises real-money competitions against human players of similar skill. In reality, outcomes are manipulated using bots and rigged matchmaking to ensure user lossesespecially in high-stakes matches.I am an advanced player who consistently completes games with top-tier scores and record speeds. Despite this, I repeatedly lost to opponents whose scores were statistically improbable. These patterns align exactly with the allegations in the ongoing class-action lawsuit (******** v. AviaGames), which outlines the companys use of bots disguised as real players to rig results.I am not seeking a refund for the full amount lost (over $1,500), only $240specifically related to matches where I now believe outcomes were predetermined. When I contacted the company, they denied my request and hid behind generic terms and conditions. Those terms are irrelevant in the context of intentional and deceptive practices.AviaGames is knowingly misrepresenting the nature of its games and violating consumer protection laws. I am requesting immediate resolution.

  Business Response

  Date: 04/20/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, **** does not use bots in any cash games. Should there be any questions, please feel free to contact Player Support with the match ID(s) so that our support team may help review the matches. Thank you :)
  
  Regards,

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23225269
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/23/2025

  Thank you for getting back to us.
  
  Based on the records in our system, your recent inquiry has been closed as a response has not been received. If you still need assistance, please feel free to contact Player Support again. Thank you :)
  
  Kindly,

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This merchant falsely advertised their product. They promised a credit for playing the solitaire but i ended up being charged for it.For a total of $105:as per the screenshot that I uploaded.

  Business Response

  Date: 04/20/2025

  Hello,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on your description, we would like to assume that you may have misunderstood the features of "deposit" and "withdraw" in the game. When playing the game, there are features we would like to recommend to understand:
  "Deposit" means to make deposit(s) into the game account.
  "Withdraw" means to apply for a withdrawal to receive your winnings.
  
  According to the records in our system, the deposits are now disputed. Please note that we are unable to process disputed deposits. Please wait for the dispute results. Thank you :)
  
  Regards,

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is the amount of money lost playing their scam of a game. Its a solitaire game competition for cash supposedly based on skill. But its so obviously rigged - where **** determines the outcome by placing bots or bot scores against every game.

  Business Response

  Date: 04/16/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, **** does not use bots in any cash games. **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated match-making system that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.
  
  Please feel free to contact Player Support if you have any questions. Thank you :)
  
  Regards,

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23214428
  
  I am rejecting this response because:
  Avia is currently undergoing a lawsuit & is under investigation for this very thing

  Avia's representations are allegedly false: Players do not compete against live human opponents but rather against bots -specifically, historical playthroughs which can include a video recording of a match played previously by another player.

  This makes paying to play these games not a skill match, but a ******. Its misrepresented. And Id like at least SOME of my $5000 back. 

   

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/17/2025

  Thank you for getting back to us.
  
  Please allow us to clarify that Historical Playthroughs are not bots. These are records of actual players playing the same games. Historical Playthroughs are chosen for a particular match based on the skill of the player, not the score of the Historical Playthrough achieved in the game.
  
  Detailed information regarding the Historical Playthroughs can be found in the accepted Terms of Service as well.
  
  If you have any questions, please contact Player Support. Thank you.
  
  Kind regards,

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23214428
  
  I am rejecting this response because: historical play through as explained in the terms of service mentions nothing about skill. It says Avia Games will keep the winnings if a historical play through has the highest score, essentially its a fancy way of saying our algorithm is written to make sure we control the outcome of every game. Definitely a scam & the amount of false advertising is incredulous. Please refund my $5000

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Played Solitaire Clash through Avia Games, **** The gaming company was supposed to be depositing the winnings into my pay-pal account. Instead they started to withdraw money over multiple transactions I had not approved. From my checking and savings account, I have notified both my bank and Pay-Pal of the situation. Was informed to notify you from my bank as the gaming company may have committed fraud by with drawing money I had not approved and that there is currently a lawsuit ageist Avia over the same situation.

  Business Response

  Date: 04/15/2025

  Hello,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the description, we'd like to assume that you may have misunderstood the deposit feature in the game. Making deposits means making deposits into the game. If you wish to receive your winnings, please apply for a withdrawal.
  
  Please feel free to contact Player Support if you require any assistance. Thank you :)
  
  Regards,

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banned me for potentially harmful behavior has continued to say they cannot tell me what I did. Banned account after putting money into game

  Business Response

  Date: 04/13/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or at . We will be glad to assist. Thank you.
  
  Regards, 

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is that Avia games (who some legal cases) suggest use bots. Reading their policy, however, what they do assert to doing is using historical scores on similar games. There is an unethical issue, however, as there is no randomization. They use top historical scores. A score above 6800 on a given level is a top percentile score. But, when compared to games historically, there are surely more than two or three scores higher than that. Time and again, I will have a score that is 1st or 2nd (out of 5, 6, or 7 players) with two players left, time and again, this last two players score just enough to edge me out of the money. Because they have already payed out the winners top scores, they then pocket the money from the game. So, it costs me the real money that I deposited (which they get) and they dont have to pay out winners (so they double up). Its a rigged system, bots or not, the company admits that in its literature. I dont mind losing, especially when I fail to complete a level, or take a long time to do so. But, I hate the inequity of the whole situation.

  Business Response

  Date: 04/13/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarify, the Historical Playthroughs are chosen to match against players of similar skills. Historical Playthroughs are selected in the same manner as matches against live, logged-in players. Like matches against logged-in players, the skill determines the match. Historical Playthroughs are not selected to ensure that a logged in player loses or wins, they are selected based on skill.
  
  If you have any questions, please feel free to contact Player Support in-app. Thank you :)
  
  Regards,