Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against AviaGames, the developer behind mobile gaming apps such as Bingo Clash, Solitaire Clash, and other skill-based cash prize games. I have spent thousands of dollars on their platform over an extended period of time under the belief that I was entering fair competitions against real human players for cash winnings.AviaGames repeatedly represented that their games were based on skill-based matchups against real players, and this was the foundation for my continued participation and financial investment. However, I have recently learned that AviaGames is currently facing a federal class action lawsuit (Case No. 23-cv-05971-EMC, *******************, Northern District of California) alleging that they in fact used computer bots disguised as real human opponentsa practice they failed to disclose.This revelation was deeply troubling and clearly shows that AviaGames misrepresented their services, leading players like myself to spend large amounts of money under false pretenses. I feel deceived, exploited, and financially harmed as a direct result of their actions.I have disputed recent charges with my bank in hopes of recovering a portion of the funds I lost, but I felt it was important to formally notify the BBB as well, as this company continues to operate and advertise in a manner that is highly misleading and unethical. Their conduct is not just disappointingit is deceptive, and I believe it rises to the level of consumer fraud.I am seeking:A full refund of the money I spent on their platform A formal investigation into AviaGames business practices Public accountability to prevent other consumers from falling victim to similar deceptive schemes I am prepared to provide all documentation necessary, including transaction records, bank statements, and in-app activity history, to support my claim.Thank you for your time and attention to this matter.

  Business Response

  Date: 04/13/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or at . We will be glad to assist. Thank you.
  
  Regards, 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23193972
  
  I am rejecting this response because:

  I need to know where exactly to contact you regarding this matter to help you locate my account. If I open the app, I get the attached message and do not wish to agree to those terms. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/15/2025

  Hello,
  
  Thank you for contacting us.
  
  You may also contact us at ******************************************** to provide necessary information to find your game account. Thank you :)
  
  Kind regards,

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They banned my account for attempting to withdraw over $50. They refuse to give me my money despite me paying and playing the game normally

  Business Response

  Date: 04/13/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or at . We will be glad to assist. Thank you.
  
  Regards, 

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claimed that their 1v1 matches will decrease their proccessing fee ( entry fees gotta be 50 percent of what i put into as a deposit) and since i been playing the 1v1 exclusively it has only charged me the 15 percent fee on with withdrawls. I have asked questions on customer service and they claimed it should and said it fits the rules to do it but refuse to remove it. The photos are of the customer support i got many more photos of the chat for both clarification and propf of diffrent items. They are doing extremely shady practices and lying about the solotion to make double profits off every player

  Business Response

  Date: 04/09/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, we have found an open inquiry of yours. Please check out our agent's response. Thank you :)
  
  Regards,

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every single Solitaire game is rigged. It is a money pit disguised as an app that advertises the opportunity to win lots of cash through card games. It sets up each player to fail on purpose. I would like every ***** I ever deposited back.

  Business Response

  Date: 04/07/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  To clarfiy, Avias games are not rigged. Please check out the Terms of Service regarding your refund request.
  
  If you have any questions, please feel free to contact Player Support in-app. Thank you :)
  
  Regards,

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3 to April 4 there were multiple transactions across many of my bank accounts totaling up to $3500 in fraudulent ******** you can imagine, this is a very stressful situation and Ive been trying to contact the business as soon as possible to try to get a resolution so I can receive a refund. My business checking account my personal checking account and even my ****** account and some of my credit cards have been affected.I immediately filed dispute with my bank account(s) or access my IP address to gain my information via digital wallet. Like many of us, we used digital wallets for convenience and also because of a of assured security. *********** email account withdrew funds for my ****** and ***** checking account as well as all my credit cards to make these transactions. They initially started at intervals of $5 and $10 and gradually increased to $300 to total up to $3500+ in total transactions.I realize when I tried to use my card, it declined and then upon checking my account there were multiple withdrawals within the same day. I have since were getting control of my accounts and it hasnt been any more transactions, but the funds are still withdrawn and Im in a detriment because this company isnt trying to provide a refund due to the terms of service.However, I understand in most situations that a non-refund is warranted and thats understandable, but according to the terms of service 6.6 they can warrant refunds and extreme situations are required by law. I have been prepared to provide any information they need to further approve that this is fraudulent case and I have yet to receive a response or even a denial letter.From my understanding, my phone, IP address was involved in the data breach so a lot of my information could have potentially have been compromise, which is why the package were able to utilize my phone information to synonymously download and make transactions on posing as me.

  Business Response

  Date: 04/07/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, we did not find abnormal login records. As any deposit would require the game account holder to initiate in-app & following the Terms of Service, we are unable to verify the situation is as claimed.
  
  Please check out the Terms of Service and contact Player Support in-app if you have any questions. Thank you :)
  
  Regards,

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23165671
  
  I am rejecting this response because:
  

  I have notated multiple times that I am not the individual(s) who have operated and made multiple transactions across this account. An individual started the account with deposits of $2 across my credit cards then rapidly move up to $300 across my financial institution. How was there no checks and balances system in place to flag the fraudulent behavior. How does the fraud patterns of deposits analyzed  not raise any concerns and not ban players who rapidly deposit hundreds to thousands of dollars in a few hours to a day. My transaction history across all of my accounts show that I don't even make in app purchases for ****** games so what would make me spend $2000-$3000 on a single game that I have never heard of. This is unfair and the Terms of service are extremely vague because the fact of the matter is my iPhone and my sensitive information was knowingly accessed to participate in the games and I have no understanding as to why. I would just like some simple cooperation from this merchant to help assist with the fraudulent activity investigation but they're  of no help.

  
  Sincerely,
  
  ****** Knights

  Business Response

  Date: 04/08/2025

  Hello,
  
  Thank you for getting back to **.
  
  Please allow us to clarify that following the accepted Terms of Service, players are responsible for deposits made on their game accounts.
  
  Quoting Terms of Service:
  "You are fully responsible and liable for all charges, deposits and withdrawals made under your Account, including any unauthorized charges, deposits or withdrawals."
  
  Also, the login records are normal based on the records in our system. As any deposit would require the player to initiate in-app, we are unable to verify the situation is as claimed. Please feel free to contact Player Support if you have any questions. Thank you.
  
  Kind regards,

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23165671
  
  I am rejecting this response because:
  
  I am not the individual that made  this account. The account was made in my name  and gmail ILLEGALLY.  The individual Who actually made this account performed  every transaction on the account without any express approval from me as I have no idea who this individual is.

   

  I was notified by support that this person  made just under $2000 in one day!   It would be one thing if I made this account of my own volition, but I have continuously tried to make this   evident that is not the case.

   

  Like many individuals across the nation, my data was compromised in a security breach, and this couldve been a potential reason why some of my personal funds were accessed to ****** on this app. I can only assume as the investigation is still ongoing.

   

  However, an app that requires you to place bets or deposits to receive monetary earnings should have much more safeguards. Player  support can also  attest the fact that this is a situation that even though they claim is not their responsibility, there should be more that should be done for customers who ACTUALLY and WILLINGLY participate.
  

  Again, I want reiterate that the account was made in my name and my email, but that does not mean it was me. I do understand that it would be hard to prove. But I just wanted to have amicable resolution or at the very least cooperation to help because some of my personal funds that have been accessed illegally. Thank you 

  
  Sincerely,
  
  ****** Knights

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/4/25 I deposited money onto the game. I played a couple bingo rounds and won. My withdrawalable amount was 53 dollars. So I submitted my withdrawal request and thy denied it saying suspicious activity but gives zero information on what the suspicious activity is. I tried contacting support and was not helped at all. Then I looked up others reviews and it seems many people have this same problem. I just want the money I won.

  Business Response

  Date: 04/07/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, your withdrawal application is not completed yet. Please check out the withdrawal ******. If there you have any questions, please contact Player Support in-app. Thank you :)
  
  Regards,

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding deceptive business practices by Avia Games, the operator of the mobile gaming platform **Solitaire Clash**. The company advertises its platform on social media, particularly ******** and TikTok, as a **skill-based game** where players compete against real opponents for cash prizes. However, their official website states that when live opponents are unavailable, the game utilizes **historical gameplay**, meaning players may unknowingly be competing against pre-recorded or non-human opponents. This discrepancy is misleading to consumers. Nowhere on their social media advertisements do they disclose the use of historical gameplay. Instead, they continue to market the game as entirely skill-based, which can be seen as a deceptive trade practice. Additionally, I have had issues claiming rewards that were advertised. When I attempted to claim rewards I rightfully earned through promotions, I was met with significant pushback from their customer service team. They initially refused to honor the promotions and only provided the rewards after extensive communication. Furthermore, I requested records of my gameplay history and transaction data, but their customer service team refused to provide them, despite consumer protection laws requiring transparency.

  Business Response

  Date: 04/07/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, there is an open inquiry of yours. Please check out our agent's response regarding you case. Thank you.
  
  Regards,

  Customer Answer

  Date: 04/08/2025

  Thank you for the reply, but unfortunately, your message does not address the core issues I raised. Simply stating that there's an "open inquiry" is not a resolution. I have reached out multiple times and received generic responses that fail to escalate the matter or provide any meaningful information or action.
  My concerns include misleading practices, lack of transparency around winnings, and failure to respond appropriately to requests for escalation or access to data. Additionally, my attempts to communicate with management or legal representatives have been continually deflected or ignored.
  Please be advised that I will continue to pursue this through all available regulatory and legal channels, including the *** and state Attorneys General, until a proper resolution is reached.
  

  Business Response

  Date: 04/08/2025

  Hello,
  
  Thank you for getting back to **.
  
  After checking the records in our system, the agent has yet to receive a response from you. Please check out the message. Thank you.
  
  Kindly,

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23150464
  
  This statement is misleading. I have responded multiple times through your support channels and have been repeatedly redirected, including being told to contact a privacy email address instead of being provided direct assistance. Ive documented every interaction and attempted to cooperate in good faith. These repeated deflections make it difficult to get clear answers or resolution. I am happy to provide proof of these communications if needed
  
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against AviaGames regarding 825 in unauthorised in-app transactions made by my son without my knowledge or consent on 31/03/25 between 00:13 and 03:00 via Apple Pay. I reported the issue immediately at 03:06 UK time and provided all necessary details. Despite my urgent and repeated communication, AviaGames support delayed responses, misquoted their refund policy, and failed to resolve the matter. Their Terms of Service clearly state that refunds may be granted when required by law. Under UK Payment Services Regulations 2017, I am legally entitled to a refund for unauthorised transactions, and I have not been grossly negligent. I am also a vulnerable customer, and this delay has caused significant financial and emotional distress. I want a full refund and an investigation into their handling of this issue.

  Business Response

  Date: 04/01/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, there is an open inquiry of yours. Please check out our agent's response regarding you case. Thank you.
  
  Regards,

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23139764
  
  I am rejecting this response because:

   

   the support agent is refusing a refund and is ignoring your own terms of service which allow for refunds where the law requires it. I have informed them of the situation and explained why there is a legal reason but Im still being denied 
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 04/04/2025

  Hi,

   

  Thank you for your response.

   

  Yes, I would like to provide additional information in support of my complaint regarding AviaGames and the 825 in unauthorised Apple Pay transactions made on March 31, 2025.

   

  These transactions were made by my minor son between 00:13 and 03:00 without my knowledge or consent. I discovered them almost immediately and reported the issue to AviaGames, Apple, and my bank (********) at around 03:06 AM UK time on 31/03/25. I have been trying to resolve the matter with the business directly since that time, but AviaGames has repeatedly failed to take accountability or follow its own terms.

   

  When I reviewed my device, I discovered that my son had added his own Face ID to my phone without my knowledge. This allowed him to approve ***** Pay purchases using his face bypassing my consent entirely. I did not give him permission to use Apple Pay, access my payment details, or make purchases of any kind.

   

  These payments were made without my authorisation and fall under the legal definition of unauthorised transactions. I immediately removed the biometric access and took all necessary steps to prevent further charges.

   

  AviaGames own Terms of Service state that refunds may be granted where required by law. In this case, consumer law is clear: a minor cannot lawfully enter into contracts or consent to payments, and these transactions were initiated through unauthorised access to my Apple Pay credentials. I reported this to all relevant parties immediately, yet AviaGames has continued to deny responsibility.

   

  I am also a vulnerable customer, with formally diagnosed ****************, ADHD, CPTSD, and fibromyalgia. This experience has caused me significant emotional distress, and I have now missed critical bills including rent, council tax, and utilities due to the withheld funds.

   

  To summarise:

  I did not authorise the transactions

  The user was a minor and cannot legally consent to financial payments

  I have been trying to resolve this directly with the business since 03:06 on 31/03/25

  The charges were made using unauthorised biometric access

  AviaGames own terms state refunds may be granted where legally required and they are legally required here

   

  I am requesting that the BBB assist in resolving this issue and urge AviaGames to issue a full refund of 825.

   

  Please let me know how best to escalate this or provide supporting evidence. I am also happy to speak further if a call back is possible.

   

  Kind regards,

  ******* ********

  UK Mobile: ***************

   

  Kind Regards 

   

  Jasmine

  ---

  Business Response

  Date: 04/07/2025

  Hello,
  
  After checking the records in our system, we have noticed that the agent has requested further infomation regarding the case but a response has not been received. If further assistance is required, please contact Player Support in-app. Thank you :)
  
  Kind regards,

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23139764
  
  I am rejecting this response because:

   

  you customer service agent failed to reply to my message for over three days.

  They have only just sent a further message and I didnt check the chat in time so they closed it.

  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 04/16/2025

  Hello,
  
  Apologies for emailing again i just felt this was important 
  
  Im submitting this message now as I expect the business may try to claim the issue is resolved, but I do not consider it resolved and I do not want the case closed.
  
  I only accepted the small bonus cash they offered because I was mentally exhausted and overwhelmed by the entire situation. I have been under significant mental health strain and was not able to keep waiting over 24 hours for responses that ultimately ignored everything I said.
  
  I was repeatedly given the exact same generic message regardless of the evidence I submitted or the questions I asked. It felt like my situation wasnt being acknowledged at all.
  
  Please ensure this is reflected in my case and that it remains open for further review.
  
  Kind Regards 
  
  Jasmine

  Business Response

  Date: 04/16/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, the resolution provided by our agent has been accepted. Therefore, we consider this case as resolved. Please feel free to contact Play Support if you have any questions. Thank you :)
  
  Regards,

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23139764
  
  
  
  I am rejecting this response because:
  
  
  The transactions in question were made without my knowledge or consent by my minor son using unauthorized biometric access (his Face ID) on my phone.
  I reported the issue immediately on 31/03/25 at 03:06 AM UK time to AviaGames, *****, and my bank.
  Under ******************* Regulations 2017, these are unauthorized transactions, and I am legally entitled to a refund. I have not been grossly negligent.
  Your Terms of Service state that refunds may be granted when required by law. This is one of those situations.
  I only accepted the small bonus cash offer because I was mentally exhausted and overwhelmed not because I considered the matter resolved.
  Your support team repeatedly ignored the legal basis I raised and responded with generic messages that did not acknowledge the seriousness of the situation or the evidence provided.
  
  
  
  
  I am requesting a full refund of 825 and I do not consider this complaint closed.
  
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 04/17/2025

  Hi there,
  
  Thank you for getting back to us.
  
  Please check out the Terms of Service regarding your request. Thank you.
  
  If you have any questions, please contact Player Support :)
  
  Kind regards,

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23139764
  
  I am rejecting this response because it continues to ignore the specific details and legal basis of my complaint.
  
  
  I have already reviewed your Terms of Service, and they clearly state that refunds may be granted when required by law. Under the ******************* Regulations 2017, the **************************************************************** consent qualify as unauthorized. I reported them immediately, and I have not been grossly negligent.
  
  
  Simply directing me back to the Terms of Service without addressing any of my points is unacceptable. This is not customer support it is avoidance.
  
  
  I am once again requesting a full refund of 825. I will continue to pursue this through the appropriate channels until my legal rights are respected and this matter is resolved properly.
  
  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, I requested a withdrawal of $1,394 from [Company Name] to my ****** account ************************* The platform stated that my request would be reviewed within 72 hours. However, it has now been well beyond that time frame, and I have not received my funds.I have tried to contact the company for assistance, but I have not received any response or resolution. The company has not provided any updates regarding my withdrawal status. I am concerned that I will not receive my money and would like the Better Business Bureaus assistance in resolving this matter.I am requesting either an immediate transfer of my funds or a clear explanation for the delay.

  Business Response

  Date: 03/31/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, there is an open inquiry of yours regarding the issue you have mentioned, please check out the agent's response. Thank you :)
  
  Regards,

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge onto my debit card for ***** on my ****** ACCOUNT, I did not approve this transaction. I called **********, filed a dispute, they charged back into my account the money, then claimed the merchant told them I approved the transaction, how could they have talked to the merchant when 1 telephone number goes straight to voicemail, the other 2 numbers are disconnected? I filed a dispute with ******, I was told they would handle the fraudulent transaction, they did not, then I was told to call back the bank. I DID NOT APPROVE THIS TRANSACTION, ********** AND ****** ARE GIVING ME THE RUN AROUND FOR SOMETHING I DID NOT GIVE MY APPROVAL. I WANT MY MONEY BACK, IM RETIRED, AND DONT HAVE MONEY TO THROW OR GIVE AWAY FREELY. PLEASE HELP ME.

  Business Response

  Date: 03/24/2025

  Hi there,
  
  Thank you for contacting us. Please allow us to apologize for the negative experience.
  
  Based on the records in our system, there are two deposits made to the game via ******. As the disputes have been filed, please wait for the dispute results. Thank you.
  
  Please contact Player Support if you have any questions. Thank you :)
  
  Kindly,