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Business Profile

Online Gaming

AviaGames,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 384 total complaints in the last 3 years.
  • 171 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge onto my debit card for ***** on my ****** ACCOUNT, I did not approve this transaction. I called **********, filed a dispute, they charged back into my account the money, then claimed the merchant told them I approved the transaction, how could they have talked to the merchant when 1 telephone number goes straight to voicemail, the other 2 numbers are disconnected? I filed a dispute with ******, I was told they would handle the fraudulent transaction, they did not, then I was told to call back the bank. I DID NOT APPROVE THIS TRANSACTION, ********** AND ****** ARE GIVING ME THE RUN AROUND FOR SOMETHING I DID NOT GIVE MY APPROVAL. I WANT MY MONEY BACK, IM RETIRED, AND DONT HAVE MONEY TO THROW OR GIVE AWAY FREELY. PLEASE HELP ME.

    Business Response

    Date: 03/24/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, there are two deposits made to the game via ******. As the disputes have been filed, please wait for the dispute results. Thank you.

    Please contact Player Support if you have any questions. Thank you :)

    Kindly,

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited money into the account, won some games, and then submitted a withdrawal request. I got an email saying my account was banned only AFTER submitting the withdrawal request. But **** still let me deposit money after submitting the requestI contacted support and they only told me there was POTENTIALLY fraudulent behavior on my end. I told them I followed all their terms and asked them which term I broke. They told me that they are forbidden from disclosing that. In short, I deposited money, won money, but then Avia pocketed both my money and the money I won. It wouldve been one thing if my account was banned but the fact that it was banned only after submitting the request is incredibly sketchy. Willing to delete this review upon a favorable response

    Business Response

    Date: 03/23/2025

    Hello,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, your game account is banned for violating the Terms of Service.

    Please contact Player Support if you have any questions. Thank you :)

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Avia Games due to misleading and fraudulent practices related to their mobile gaming platform. My experience aligns with the allegations in the pending lawsuit against the company, which claims that Avia Games engages in deceptive advertising, unfair gameplay mechanics, and misleading representations about players chances of winning real money.Specifically, I encountered the following issues:1. ********* ************************ promotes its games as a way to win real cash, yet they manipulate outcomes, making it nearly impossible for users to actually profit.2. Unfair Matchmaking and Bots There is strong evidence that Avia Games uses bots disguised as real players, leading users to believe they are in fair competition when they are not.3. Predatory Business Model The app encourages users to deposit more money to "win bigger," but in reality, the odds are skewed against players, making it a predatory gambling-like scheme.Despite my attempts to resolve these issues directly with the company, I have been met with unhelpful responses or no resolution at all.Additionally, Avia Games is currently facing a lawsuit for these same fraudulent practices. This further substantiates my claim that their business model is built on misleading and unethical conduct. Given this, I urge the BBB to investigate and take appropriate action to hold Avia Games accountable.I request that Avia Games provide a full refund for my lost funds and an immediate correction to their misleading practices. Please let me know how I can assist in furthering this complaint.

    Business Response

    Date: 03/17/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated algorithm that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills. Also, **** does not use bots in any cash games.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Kindly,

    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23074845

    I am rejecting this response because:

    My member ID number is ***********

    Sincerely,

    E B

    Customer Answer

    Date: 03/18/2025

    ***** Brunke 

    Weymouth ma 02188

    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23074845

    I am rejecting this response because: my account ID *************

    Please deal with this matter appropriately.  

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:03/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, so i was withdrawing money, $101 to be exact. Then they randomly banned my account and said i was banned for potential inappropriate behavior. I asked what that meant and they said that they couldnt provide that information and then rejected my withdrawal and stole my money.

    Business Response

    Date: 03/17/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, there is an open inquiry of yours. Please check out our agent's response regarding you case. Thank you.

    Regards,

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was playing Avia games I am disabled an on a fixed income they are saying I owe them $200 for games I was playing I never play games that I have to pay for bc I kmow how much money I have coming in an cant afford that Im 70 yrs old I use my phone to pay bills an talk to my famil an play a few games I called my bank an they said the calls were made from my phone well no one uses my phone but me I think I was hacked

    Business Response

    Date: 03/16/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Kindly,

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company claims to not use bots but historical play data from other players during matches. Ill explain how this works. A game is played, in my case bingo, and a score is obtained. This company then matches you with an offline player who conveniently scored higher than you and you lose. The winning player doesnt get the money because it wasnt a live game. Avia Games keeps the winnings. This is a scam. I have lost almost 15k to this scam and it needs to be reported and investigated. There is no recourse and I wont stop posting these facts until my money is refunded.

    Business Response

    Date: 03/12/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated algorithm that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    With the email address you are contacting us with, we have managed to locate a game account. However, there is no records of "15k deposits".

    Please feel free to contact Player Support in-app if you have any questions. Thank you :)

    Regards,

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attached all the dates and amounts of these fraudulent transactions. I have reached out to the company numerous times without a response back. I have also tried to dispute these with chime and they keep denying my disputes and they keep allowing this company to withdraw funds from my account. I have been trying for several months now to get a resolution from either company and I am not getting anywhere. Please help me get this resolved as they owe me a lot of money. I have never even heard of this place or company so I am not to sure exactly what it is. All I do no is I did not allow these transactions nor did I approve any of them. This has been going on since MAY 18, 2024 UNTIL THE LAST TRANSACTION MARCH 9, 2025. Thank you, ******* ****** ************* *******************

    Business Response

    Date: 03/11/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Based on the records in our system, we have found an open inquiry of yours. Please check out our agent's response. Thank you :)

    Regards,

    Customer Answer

    Date: 03/11/2025

     
    Complaint: 23043055

    I am rejecting this response because:
    I looked into this further and however there was nothing wanting me to verify anything at all. So therefore all these fraudulent charges need to be refunded ASAP. If you do not want to settle i will take it to small claims court.
    Sincerely,

    ******* ******

    Business Response

    Date: 03/12/2025

    Thank you for getting back to us.

    Please note that deposits require the players' authorizations to be completed. Based on the records in our system, it seems that we have yet to receive your response. Please visit your inquiry in the app. Thank you.

    Kindly,

    Customer Answer

    Date: 03/14/2025

     
    Complaint: 23043055

    I am rejecting this response because: I do not personally get on this game so I do not no how it works that is what I am trying to say someone created this account and has been using my stuff for so many months now. I will take it to small claims court if I have to.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From January 1, 2025, to March 7, 2025, I paid a total of $2,814 to Avia Games under the belief that their platform offered skill-based games. However, after extensive research and experiencing significant financial losses, I have reason to believe that the company engages in deceptive business practices that misrepresent the nature of their games.Despite multiple attempts to contact Avia Games for clarification and resolution, the company has been unresponsive and has refused to address my concerns. I feel I was misled into spending money under false pretenses and request a refund for the amount lost.I am seeking assistance from the BBB to hold Avia Games accountable and to obtain a fair resolution. Thank you for your time and consideration.

    Business Response

    Date: 03/12/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    To clarify, **** is committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated algorithm that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills.

    Please feel free to contact Player Support if you have any questions.

    Regards,

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avia Games took out $5.00 out of my bank account on February 28th, 2025. They claimed that I played some sort of a Bingo game. I have no games whatsoever on my phone. I am 75 years old and I feel that they are taking advantage of all people. They keep asking for my bank account information and of course I refuse to give them this information. They are asking me for a screenshot of my bank account. The transaction ID number is ********. So I am kindly asking you to contact this firm and demand that they refund my money back into my bank account. Regards, ******* K ******

    Business Response

    Date: 03/04/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, there is still an open inquiry of yours. However, we are unable to proceed without locating the game account.

    To clarify, only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Please check out our agent's response so that we may assist further. Please feel free to contact Player Support if you have any questions. Thank you :)

    Regards,

  • Initial Complaint

    Date:03/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avia Games claims they sent me a $40 refund. After talking to my bank and Apple Pay, neither could locate the refund. I provided these screenshots to **** as they asked for, and they continued to refuse to help me. I have all the proof that they dont want to send me the money I never received

    Business Response

    Date: 03/04/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, the withdrawal has been issued successfully as the *** code has been successfully generated. Please double-check if you are contacting the correct card-issuing bank of the card that the refund was sent to.

    Please check out our agent's response in your inquiry. Thank you :)

    Regards,

    Customer Answer

    Date: 03/04/2025

     
    Complaint: 23009549

    I am rejecting this response because:

    Sincerely,

    ****** ******

    Customer Answer

    Date: 03/04/2025

    I am rejecting this response because it did not get the solution I deserve. I outlined everything perfectly with screenshots, the business is refusing to own up to their mistake

     

    Business Response

    Date: 03/05/2025

    Hi there,

    Thank you for contacting us. Please allow us to apologize for the negative experience.

    Based on the records in our system, the withdrawal has been issued successfully as the *** code has been successfully generated. Please double-check if you are contacting the correct card-issuing bank of the card that the refund was sent to.

    Please check out our agent's response in your inquiry. Thank you :)

    Regards, 

    Customer Answer

    Date: 03/05/2025

     
    Complaint: 23009549

    I am rejecting this response because:

    I have spoken to my bank. They cannot locate the withdrawal

    Sincerely,

    ****** ******

    Business Response

    Date: 03/05/2025

    Thank you for getting back to us.

    It is recommended to double-check if the correct card and card issuing bank is being contacted. If any assistance is required, please let us know. Thank you.

    Kindly, 

AviaGames,Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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