Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/25 I made an in game purchase in Wizard of Oz transaction ID #****************. I never received the items purchased however I received a receipt (attached) for the purchase. I contacted **** for refund and they stated that the payment had gone thru and they had no basis for refund and I should contact the game company which I did. The responded that they had no record of the game purchase so they admitted I did not receive the purchased merchandise even though I have a Zynga receipt. I contacted **** again who restated that all was in order with the purchase and per terms and conditions they could not refund. I then recontacted Zynga and received the following response "I appreciate you taking the time to get back to us. However, as much as I would love to assist you, please note that we didn't receive any payment for the Gem Basket from the transaction ID you shared [****************] because the purchase failed during the payment process. As previously mentioned, kindly contact your payment processor, ****, to determine the status of payment." They also stated they might not respond to any further communication in this matter,Both Zynga and Meta are refusing to help but what I do know is the I made the order within the Zynga game, the amount has been charged to my credit card and the receipt is issued as Wizard of Oz. Zynga also states received nothing for my money for whatever reason. I can confirm that **** did issue a charge however I only have Zynga's word that they did not receive the money and I do have a receipt. They just keep pushing me back to **** even though I did everything through their app. I would prefer to receive a refund but I would accept the items I purchased in their app in good faith as I could understand they might not have the capability to refund. I have also provided a screen shot of my Zynga ID,

  Business Response

  Date: 07/01/2025

  Zynga has assisted the claimant regarding his issues. Please refer to case #19685870 JG
  
  

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23534943, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Randy Veach

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theft of virtual coins for a gaming feature was stolen from my account on June 26, 2025. 1. I was entered into a game table with false accounts who cheat players out of their coins. I have filed complaints to Zynga about these specific accounts in the past. In fact, Zynga has a "block" feature on their platform which when activated, prevents players you've blocked from sitting in the same game room as you. I have these players blocked yet Zynga allowed them in the room I was playing. All three players who are supposed to be 3 unique individuals but are really one person, "team up" and lock in one victim to steal their coins. I and at least 30 others have complained to Zynga about these cheats and they do nothing until they get sued. I spent real money with zynga to acquire some of my coins so getting cheated until my account balance was zero after maintaining over 1 billion coins for 2+ years is egregious. I'm requesting that zynga restore my balance to what it was before that game (they can take it from the balances of those cheats - I don't care) but it is MY money. They offer no solution when they respond - the write scripted responses saying they checked "game features" and give specific fearures which do not pertain to that game, only further proving they checked nothing.

  Business Response

  Date: 07/01/2025

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23528596
  
  I am rejecting this response because:
  The company did not restore my balance of 700 million. They wrote that they resolved and that is untruthful!

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/02/2025

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** AA

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23528596
  
  I am rejecting this response because:

  This business continues to lie and say they resolved my billing issue when they did NOT. The responses only deflect and name different "zynga partners." This is absolutely ridiculous! 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on level 37. Somehow the game set me back to level 9? This is unacceptable. I just downloaded the game and thought Id play it again and noticed my level isnt the same anymore . I have proof too. Please fix this my username is Slothgirl_07??????

  Business Response

  Date: 06/24/2025

  Zynga has assisted the claimant and reached out via ticket: #19666254 KB

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on level 40 in Words with friends 2 and they set me back to level 35 please move me back to level 40 I pay a lot of money for this game, I dont have time to worry about this !!

  Business Response

  Date: 06/20/2025

  Zynga has assisted the claimant regarding his issues. Please refer to case # ******** CC

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In this game called Words with friends, they have what is called achievements , and I feel cheated out of some of them, that I worked hard for!! I was told by them that I received my achievement award for the Match of the day, which is playing 500 players, which I achieved over a year ago, however I only see the 475 achievement, it is not listed achievement list , to show I completed it! Now I discovered Uniquely own X** I have over ****** unique words which has NOT been counted, I have screenshots to prove it

  Business Response

  Date: 05/20/2025

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** RFR

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My high game score is not accurate . I contacted them In the game to help me out and they just wont . I told them its a glitch and it needs to be fixed because the score on my profile is just impossible ! My high game score was originally ***** points it now its *****. I dropped screenshots below of my actual high game score. Please and thank you my game username is AndrewMorris5834

  Business Response

  Date: 05/21/2025

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23346669
  
  I am rejecting this response because: I have not earned the high game score of *****! My high game score is *****! I cant stand leaving reports and being denied help. I know what scores I have made . And the one listed on my profile now is not correct . Im unhappy that I have been accused of cheating because , but Zynga had failed to correct my high score . Im begging you to help, this is why I am rejecting . The score listed on my profile is absolutely wrong . Some glitch may have occurred I do not know . Just please. Help.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/25/2025

  Zynga will continue to assist the claimant regarding his issue. Please refer to original case # ******** AV

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's the problem.I'm complaining, basically a theft of what I paid for from the company i've been paying for what they call. Race passes for the past two years, and that's nine ninety nine a month for 2 years and you're only allowed to carry five special universal tokens and that's why I upload that photo, where's show zero so i've been spending ten dollars a month for 2 years on this game and never one time I received an email or a notification from them that they're changing their policies and telling you now, you're only allowed to carry one token so basically, I spend all this money for these tokens to restore these cars in the game. I never got a notification. And the only way you find this out is by going on the website. That's the cept of business practices. Cause I always complain with them. How they do these things with me. A lot of times I get things. I paid for that are missing and usually they compensate you, but this is completely different. This sounds like a scam to make more money to purchase more things. So instead of you holding 5 tokens, now you're only allowed to hold one and without notification. So when they had their big event, now that I need my tokens that i've been paying for 2 years they took them away without notifying me. Basically, that is theft, because that's a service that I paid for and you're taking it away from me without ever nullifighting me that it has changed, that literally is theft of services, almost in my opinion, since I already paid for this and it's the deceptive practice that they always do to try to make money from you. So allowed to carry one. It's deceptive business practices that they do at this company. Mind you that at the same time, they got hacked and data was breached, and at the same time that happened ,people we're using my name. my debit card to charge concert tickets of course. After this happened, they updated their private policy, so they don't get sued and made you agree to it to play the game

  Business Response

  Date: 05/20/2025

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** NL

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23344894
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

   

  As stated, it said, you do not have enough universal tokens to complete the restoration. Please complete the race pass. So it wants me to pay money to get back the tokens that they stole from me and their reply to me is they gave me 3000 in gold, which does not help me. Whatsoever, in getting back my lost tokens, like I said 2 years, I paid for this race pass invested thousands of dollars in this game to give me immediately 3000 goal of that's the response instead of giving me tokens. Let's see, that is the scam. That's why they I took away the thing in March because the upcoming event in May. So now you read what it said for you to restore this, you need to pay to get get your universal tokens cause they are not free and 2 years the limit was 5 and that's what I held on to I just want what I paid for not there measley gold. And that's, they didn't want to compensate me with. They sent me to their website as I stated before I never got an email about this. I never knew about this, and this coincides with their new event. If you want to use that car and their latest showdown, you need to fully restore that car and have the fastest car in the game. See, that's the business practices that is, the scam. They took away all your tokens to make it harder for you, so you can purchase the race pass and only get one token. But that's the I just want my tokens that I paid for that's it, but that's the bad business practices that they do it at this company. Everything is to squeeze every amount of dollar out of you deceive you. I hope we're going to change up every time you talk to their customer service, you There's always glitches, and when you do the race pass like as right now, you can't even complete the race pass because it says donate 20 crew tokens if I paid for it. Because I will not pay for the paid version. You can't each complete because of that constant glitches in the race pass. That has been ongoing present for the last 3 months. You gotta complete all these tasks to get all these items, so either the doing this on purpose, so you can't complete the race pass. And so Will you get 1 week? Where you can't complete all your things necessary to do.

  So then I want you to buy spend keys and buy cars so you're behind on the race fest, this is all shady business practices, and I complained to them from three months about this, when I was paying for the race pass how they always put that in donate twenty crew tokens, but it won't let you donate crew tokens so my eyes, it's all a little scam, because if you're constantly glitching and you can't donate crew tokens, and you can't complete this week's race pass because the race past gos for almost a month the paid version in the free version so it's all bad business practices to make you spend much as money as possible. And that's why I invested thousands of dollars into this game, which is crazy for mobile game i just want my tokens back. That's it. Despite all the other things that happen within the game and their customer service. Oh, we'll get back to you. We'll talk to the higher-*** and nothing ever happens, and that's their business, and maybe that's why they got hacked, maybe that's why. They made you accept a new terms of service. So you won't get sued all these little nuances to make you pay more money. And if if they get your information leaked out they don't help responsible for nothing.That's how good of a company they are best buddest practices in the world.

  Business Response

  Date: 05/25/2025

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # 19564562 NL

  
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23344894
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

   

  The reason I am rejecting the response as solely. Based upon an update, that's the response to me. That's the only reason they have not given me any definition. They said they're not going to refund my 5 tokens, I should say four tokens, they took away for me because for 2 years, this was the standard and as I was stated before, i've been paying for the race pass for 2 years and this is a paid item, and then in March, just before the event that happened a couple months later, then all of a sudden said you're only allowed to carry one token, as I stated before I did not know this. I never got any email about this. And I said this before this is deceptive practices, and what do they give me? Corney gold That's compensation for something I paid for so again. It's deceptive practices They're waiting for an update. That's the only reason i'm rejecting their. the response cause this is the scam that they pull. Give you a perfect example, just now. This past week, they require you to donate 20 crew tokens. Get ahead in the race, pass and mysteriously. This happens every few weeks. They disable your whole crew from donating crew tokens, this is an ongoing That I've been complaining them for the past 6 months, and they give me corny. Responses, so you understand if I would have paid for the race passed this month. I would never finished it, so by them. I'm not allowing you 2. Do the tasks you need to earn? To further your progress, you can't, so you lost a week. And a race passes almost 4 months. So you would have to spend more money buy more gold. I should say, buy more keys. And this is a trend, I noticed with them. You're paying the same amount of money, and they're taking things away from you. The company is becoming very greedy and very shady business practices. No matter how much I complain because I've been complaining to the the company and all he said, are. Well, we'll get back to you and they never fix it. I will work for a couple of weeks and then it will do it again. I installed the game. I did everything they told me, so that's what I'm talking about. They take away your tokens. They want you to spend more money and they shut the race. Pass down for a week where you can't make any progress. Just think is there's actually a lot of complaints here. As I said before, they got hacked and made you agree through new terms of service so they won't get sued. And their information, your information gets out and like I said before somebody tried to use my debit card after that, not too long after that happened, I don't find it as a coincidence and I'm beating a Dead Horse to death here because it's not the original complaint. I'm this, I'm giving you example how the business operates. So again, my final words is this their responses? I'm waiting for an update. Well, i've been waiting up for an update for 6 months.About the race pass how it every couple weeks, they completely shut it down. But they don't remove the task. Where you have to donate crew tokens, but miraculously, every few weeks this happens, and I'm going on a tangent, now it's because all the the headache, this video game does to you? So that's why I only reject it, because they give me a generic response. We'll get back to you. That sounds like a brush off to me, like they did to me for the last six months.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over 5 months now Zynga gameplay & billing support have stalled and delayed with the resolution of numerous in-game issues in their mobile game 'Farmville 3'.When I reported the first issue at the beginning of December through their gameplay support, I completed all of the required documentation (screenshots, videos and explanations of the bug). After waiting for days they informed me that it was a known issue and that the developers were working on it. They told me that I would be compensated for in-game items that I lost as a result of the bug once it was fixed. This same process has now repeated for 6+ different issues since December with no update or resolution of any kind. They told me not to contact *****/App Store back in December because they were working on it, but now it seems clear that their sole goal was to try to stall past the refund window. They are crooks and scam artists. I've contacted both Billing and gameplay support dozens of times since December with update or resolution of any kind.

  Business Response

  Date: 05/17/2025

  Zynga has reached out to the claimant regarding his/her issues. Please refer to case "#********" RR
  
  

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23324840
  
  I am rejecting this response because:
  
  Not only has the business (ZYNGA) not appropriately dealt with the issues outlined, they've also closed my existing tickets that I had with their support team, preventing me from getting further help that way. It has now been several days since their last email message, and it took several days to get the original response.
  
  I would like to leave this open until ZYNGA appropriately deals with the numerous issues.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/29/2025

  Zynga has provided the final resolution to the claimant's issues. Please refer to original case # ******** RR
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23324840
  
  I am rejecting this response because:
  
  ZYNGA took several days to respond to the original complaint with an automated response and then an additional four days between responses.
  
  They did not respond to all of the outstanding issues, and the few issues they tried to respond to were full of mistakes because the Executive & Regular support teams are not staffed by anyone familiar with each individual game.
  
  They closed all of my existing tickets that had been open for over 5 months without resolving anything.
  
  Almost all of their responses are copy paste forms where they copy paste words from your message into a form. I don't think they even read the full response.
  
  I would recommend anyone reading this to avoid trying to work with Zynga at all and instead dispute any charges with them through the App Store and your credit card. ZYNGA lies and tells you that they're working on your issue when they are not.
  

   

   

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about the Toon Blast game. First, I have had trouble with your customer support for years. This is the worst customer service I've ever experienced. I never filed a complaint on any past problems. On 5/3/25 I bought for the 3rd time a package for $6.99 after the purchase I was offered to pay another $6.99 to get a spin of the wheel in order to get 2 to 10 times that amount in prizes (I've done this before and it worked just fine). This time, I was kicked out of the game and I never got the spin. This was the 3rd time it happened in a few days so this time I contacted customer support. I asked them to give me the 3 spins which I knew may or may not result in getting more and that's fine. I wouldn't have purchased another $6.99 package if I knew I wouldn't be getting the spin. Their response every time is that my request needs special attention and they are forwarding to someone for handling. They respond and tell me they will credit me with any missing items, but they need a screenshot of my iTunes purchase. I don't even know what they're talking about. I need 3 spins, not a credit of any items. They obviously didn't read my message. They also send out notes a few HOURS after they have sent you a message saying that since I haven't responded, they are closing the ticket and sometimes this is in the middle of the night. I responded to them again on 5/8/25 repeating my request to get 3 spins. They responded saying they had to send it for special handling and again closed the ticket saying I didn't respond without giving sufficient time to respond. I responded again on 5/9/25 repeating that I want my 3 spins and again, they sent for special handling. They responded saying the same thing that's not the answer to my issue and then closed it within 12 HOURS after my last message saying I haven't responded. All I'm asking for is 3 spins of the wheel in which I may or may not get anything extra. Please assist me. Thank you.

  Business Response

  Date: 05/14/2025

  Zynga has assisted the claimant regarding her issues. Please refer to case #******** RO
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga poker is rigged with bots and cheats and took 40 trillion chips from me for the life of me I could not win any hand for at least an hour and the bot called 16 trillion chips with a pair of 4s and won with a 3 of a kind on the river and i was winning the hand with a pair of jacks until the river, you can't tell me that's not a bot because no one in the right mind is calling 16 trillion chips on a pair of 4s and they must have known they were going to win, the game is definitely rigged and has unfair gameplay and when you try to tell customer service this they don't even give you a reply, because they know that they've put these bots in the game to take all your chips so you have to buy more it's just one big scam!!! I'd like my 40 trillion chips back that the bots have took.

  Business Response

  Date: 05/16/2025

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23315599
  
  I am rejecting this response because: the message I have recieved from zynga poker does not resolve my issue, the guy I was playing with was a cheater he called 16t with a pair of 4s and won there ain't no way that's a fair playing person, the only this would be resolved for me is if I am given back my 40 trillion chips which I've lost to either a bot or a cheater, zynga poker should not allow to this to happen in the first place.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/21/2025

  Zynga has provided the final resolution to the claimant's issue dated May-21-2025. Please refer to original case # ******** EB

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23315599
  
  I am rejecting this response because: they are blatantly trying to pull the wool over my eyes, and they won't give me the chips back that I've lost vecause most likely they have put these bots in place to take people's chips so you have to but more the game actually effected my mental health because its so addictive and I'm stuck in a loop of buying chips then losing them all everytime to bad beats and suspicious hands most likely bots going all in knowing there going to win id just like to report the business so everyone knows how much of a scam this game is and how much it can effect your mental health if you get stuck in a constant loop of buying chips and losing all of them everytime when you get into a bad losing streak where you literally can't win no matter what you do, if zynga isn't going to reimburse my chips I'd like to make a report about the game and company so everyone can see and hopefully it stops people from getting into this mess that I'm constantly in.
  
  Sincerely,
  
  **** *******