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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 209 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a complaint regarding Toon Blast by your acquired company PEAK Games. My profile is under my ******** account '**** Fouuler'. I am the leader of the team named US Vets 2. There was a 500 coin gift which others on my team received but it was not sent to me for some reason. I have contacted ************ several times asking in different ways to confirm if the gift was not sent in error and they keep sending a generic response and refuse to answer my question. I have been playing for many years and have had situations in the past where I did not get coins or other awards as well and support refused to resolve those complaints as well.

    Business Response

    Date: 07/15/2022

    Zynga has reached out to the claimant regarding his issue. Please refer to case # ******** KB

    Customer Answer

    Date: 07/20/2022

     
    Complaint: 17571648

    I am rejecting this response because they have not resolved my issue for several days now. 

    Sincerely,

    **** Fouuler

    Business Response

    Date: 07/21/2022

    Zynga is continuously communicating with the claimant regarding his issue. Please refer to case # ******** KB

Zynga, Inc. is NOT a BBB Accredited Business.

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