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Business Profile

Mortgage Banker

CMG Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Banker.

Important information

  • Customer Complaint:

    CMG Mortgage Inc. came to BBB’s attention in February 1999. A review of complaints done in June 2025.

    BBB encourages consumers to review Mortgage Loans and for any questions or concerns, please reach out to CMG Home Loans at Contact Us.

Complaints

This profile includes complaints for CMG Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CMG Financial has 224 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 115 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 19th I received a letter from a lawyer stating my property was subject to foreclosure. I contacted ****** ****, my loan manager, thinking it was perhaps a fake letter. After contacting the local *********** it was, in fact, correct. CMG mortgage was not collecting proper information when determining my mortgage. *My home sits in the middle of two properties. ****** **** returned the call providing information on how it was true and taxes we're being paid from 2021 - current. He quickly placed blame on title company, Tax Office, Appraisal District, etc. I responded, regardless, this is a CMG issue, which needs to be resolved. May 20th, I paid the bill, in full, to the *********** I received a copy of all penalties and fees, which I sent to ****** and stated they should be paid by ***, due to their error. May 27th he sent confirmation of emails sent to address problems, but no resolution per ******. I contacted his supervisor, **** *******, who stated he would escalate the issue (email sent 5/22, on 5/28 he stated he was told it was resolved). No one has contacted me to resolve this. On 5/29 I asked for Mr. ********* supervisors information. Today, June 2nd, two weeks later, I contacted the next supervisor to resolve this matter. The lack of care and customer service on the part of *** is quite apparent. I have lost trust that ****** **** and CMG can properly do their job in resolving this matter. I would like all my issues addressed as soon as possible.

      Business Response

      Date: 06/17/2025

      Good evening BBB,

      Please see the attached drafted response in reference to this matter.

      Thank you

    • Initial Complaint

      Date:06/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on the phone with at least 3 different customer service representatives last week about paying off the remaining balance of my account and had received a payoff statement to be paid off 6/5 (three days from now). However, I had discovered today that my account has been transferred to a different loan company and that I won't be able to access my full information on the new site until 6/5. I never received a letter on the transfer so was unaware of it happening.When calling CMG, I was told that they will not be able to do anything further since the account has been fully transferred and that I should reach out to the new company to see if they will accommadate my existing payoff statement.

      Business Response

      Date: 06/17/2025

      Good evening BBB,

      Please see the attached response in reference to this matter.

      Thank you

      Customer Answer

      Date: 06/23/2025

       

      Complaint: 23406437



      I am rejecting this response because:

      The complaint was not in regards to the payoff letter/submission, but rather that I was not notified that my account was transferred to Rocket Mortgage. And despite having talked to 3 customer service representatives, I was not informed as such. There is no further actions requested. But I would like you to provide better training or proper access to your employees so they can inform your customers correctly.



      Sincerely,



      Stefanie Ding

      Business Response

      Date: 06/30/2025

      Good afternoon BBB,

      Please see the attached drafted response and supporting document in reference to the rejection.

      Thank you

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CMG financial stole money from my account by proccessing a payment that i did not authorize. then when I wanted a quick recovery of the funds they sent me a check instead all the while my bank account was overdrawn and I had bills comming up. this has caused immense mental stress for me and I want to come here to tell other people to never use this broker they are incopotent and will mess your life up without a way for you to fix it exept waiting while any other bills or expenses you have to pay like food or other amenities have to get shelved.

      Business Response

      Date: 06/02/2025

      Good afternoon BBB,

      Please see the attached drafted response, in reference to this matter.

      Thank you

    • Initial Complaint

      Date:05/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attaching a word document because you needed more of the story to understand. Please see the attach complaint.

      Business Response

      Date: 05/28/2025

      Good morning BBB,

      Please see the attached drafted response in reference to this matter.

      Thank you

      Customer Answer

      Date: 05/28/2025

       
      Complaint: 23320368

      I am rejecting this response because: They have not resolved my concern, no one from that company has picked up a phone to talk to me. I need a live person on the phone to explain why this happened. The only response I got was a document in my online account that said they are looking into the matter.  I need to speak to someone about what I was told and then what actually happened.  This should have never went against my credit.

      Sincerely,

      ***** ******

      Business Response

      Date: 06/09/2025

      Good morning BBB,

      Please see the attached drafted response in reference to this matter. Please note the borrower will receive a more detailed response via mail within 7-10 business days.

      Thank you

    • Initial Complaint

      Date:05/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have late payments from CMG MORTGAGE on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 05/28/2025

      Good morning BBB,

      Please see the attached drafted response and supporting documentation in reference to this matter.

      Thank you

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** was my loan servicer on my previous mortgage and my new mortgage when I moved into a new home. They failed to return remaining escrow funds from my previous home within the statutory timeframe of twenty days. Two months after closing and I still have not received the over $3,000 of escrow funds. They then transferred my new mortgage to a new loan servicer and yet continued to take a payment out of my bank account after I received the transfer notice clearly stating that they would not continue accepting payments for this mortgage. Its been over a week and despite numerous calls and emails they still have not returned the $4,200 mortgage payment. This caused me to be overdrawn on my bank account with two ********************** payments processing simultaneously on top of the escrow funds I expected and never received. *** has yet to provide any resolution.

      Business Response

      Date: 05/26/2025

      Good evening BBB,

      Please see the drafted response along with supporting documentation in reference to this matter.

      Thank you

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We came to an agreement on a loan modification to move a payment to the end of the loan. They told us the only way was to move 2 payments. So we agreed. These phone calls always say they are recorded. Check the transcript. They later reported it to the credit bureau as 60 days late instead of a loan modification. I have faxed, emailed and called requesting that this be reported correctly. This is unethical and should be removed entirely since we were not informed about the reporting practices when we entered the agreement. They themselves admit nothing was mentioned about credit until September, 2 months after the agreement. And that was a vague letter stating we may report the status of your loan to the credit bureau. Then it still was not clearly outlined that they were going to report it as late, instead of modified.

      Business Response

      Date: 05/12/2025

      Good afternoon BBB,

      Please see the attached drafted response and supporting documents in reference to this matter.

      Thank you

      Customer Answer

      Date: 05/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I call in I'm having problems with the system I don't know what's going on it's been going on like this I've off and on over a year I don't complain to this to the supervisor is it's not working every time I call it I got to call about six times to get through to make my payment I have two accounts I need some resolution

      Business Response

      Date: 04/18/2025

      Good afternoon,

      Please see the attached drafted response in reference to this matter.

      Thank you

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/17/25, CMG informed me, via email, that my mortgage with them was being sold to a new company and the account would be closed as of 2/4/25. I could expect no further actions from this company after that date. I received 2 more emails repeating this same message. On 2/28/25, CMG issued an ******** draft for $6000 to my checking account with *************************. **** paid this draft. I have been unable to contact anyone at *** because their system says my account has been closed. I am unable to get past their phone system to a customer service **** I have also been unable to get my money back from **** (another BBB complaint I am filing).

      Business Response

      Date: 04/08/2025

      Good afternoon BBB,

      Attached is the drafted response and supporting documentation, in reference to this matter.

      Thank you

      Customer Answer

      Date: 04/11/2025

       
      Complaint: 23141575

      I am rejecting this response because:

      None of the available documents shows they submitted a debit to my checking account on 2/28/25.   However,  they did submit one and my bank paid it.  Furthermore, my bank is saying the debit is valid and will not refund me the debit.


      Sincerely,

      ******* ******

      Business Response

      Date: 04/21/2025

      Good afternoon BBB,

      Please see the attached drafted response and supporting documents in reference to this matter.

      Thank you

    • Initial Complaint

      Date:03/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made mortgage payments to CMG then they sold my account to USBank and I didnt get credit for the payments leading up to the sale of my account

      Business Response

      Date: 04/11/2025

      Good morning BBB,

      Please see the attached drafted response in reference to this matter. A more detailed response has been sent to the borrower at the email address on file.

      Thank you

    CMG Financial is NOT a BBB Accredited Business.

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