Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 448 total complaints in the last 3 years.
- 68 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
Business Response
Date: 02/06/2024
On January 27, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ******************* did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to ******************* at the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Hilre Hunts complaint. Should ******************* require any additional information they can contact us at **************.Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on 1/24/2024 stating that, "Your application was approved" and welcome to card.com, which I never signed up for. Then I received an email that my card is on the way. Then received other emails about the company. Then on 1/27/2024- another email "New Device login for ***** at card.com. Then today I received another email today, Get to know your new card... and shows a route # of *********- which is not my routing number either. I have never used this company and have no connection to them. I tried contacting their customer service but they want my ssn , which Im not going to do. There is no direct way to contact this company. So there is an account under my name that I did not open and I have no way of speaking with someone to close the account.Business Response
Date: 02/06/2024
On January 24, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to Ms. ***********;at the email address given on her complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Ms. ************* complaint. Should **************** require any additional information she can contact us at **************.Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Business Response
Date: 02/06/2024
We attempted to contact ******************** but were unable to reach her and left a voicemail message asking her to contact CARD. We need to speak to ******************** regarding the transactions mentioned in her complaint. ******************** can contact ** at *************.Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Business Response
Date: 02/02/2024
On January 19, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from **************** on January 23, ****, notifying us of the unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ******* complaint. Should **************** require any additional information feel free to contact us at **************.Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21220568
I am rejecting this response because: Well "reject" is a harsh word, I appreciate both BBB and Card.com quickly getting this fraudulent account closed. There was no other way for me to ask this short of clicking reject. I also tried to call the number given which is a different number and is nowhere on card.com support page, and surprise, a human actually answered! If I had that number from the beginning, I would not have needed to file this complaint. But they explained they could not give me an answer to my remaining question, which is: Card.com is the only issue I have had, I would like to confirm this was made with easily obtainable info as my name, email and phone number, or if someone used my SSN?
Sincerely,
*******************Business Response
Date: 02/02/2024
On January 28, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ************ on January 31, ****, notifying us of the unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated ************** complaint. Should ************ require any additional information feel free to contact us at *************.Business Response
Date: 02/06/2024
To obtain any records associated with the account, we will require documentation to verify **************** identity. Successful identity verification requires an unexpired government issued photo ID and a police report that includes **************** true address.If a police report is not available, ************ can provide a copy of his unexpired government issued photo ID, and an ID theft report which he can obtain from the ************************ at www.identitytheft.gov.The documentation can be sent to our secure document center by fax at ************* or by email at ***************.Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. The last thing I would like to know from the company is if a social security number is required to open an account?
Sincerely,
E ******Business Response
Date: 02/06/2024
On January 28, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated ****************** complaint. Should **************** require any additional information she can contact us at **************.Business Response
Date: 02/14/2024
A Social Security number is required to open a Card.com Account. Should **************** require any additional information she can contact us at **************.Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text on 01/24/2024 stating prepaid card is on the way, with no other information. I also received an email on the same day from this company stating that my application was approved. I have never used this company and have no connection to them. I tried contacting their customer service but it requires me to input my social security number, I dont give out my information that easy. There is no direct way to contact this company. I now have an account I did not open and there is no way to remove it or to speak to anyone without giving them my personal information.Business Response
Date: 02/06/2024
On January 24, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to **************** at the email address given on her complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated ****************** complaint. Should **************** require any additional information she can contact us at **************.Initial Complaint
Date:01/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Business Response
Date: 02/06/2024
On January 29, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to **************** at the email address given on her complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated ****************** complaint. Should **************** require any additional information she can contact us at **************.Initial Complaint
Date:01/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Business Response
Date: 02/06/2024
On January 28, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that ************************ did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Ms.*********** ********** Should ************************ require any additional information she can contact us at **************.Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email yesterday yesterday saying it was thanking me for creating my account. Then got another email today with the direct deposit form. I did not sign up or apply for this bank. I already have two bank accounts and I dont need anymore. I dont know how they got my information to set up an account. And when I tried to call, they asked me to put in my Social Security number which I was not comfortable with so theres no way to actually talk to a person. Im not sure how to get this closed now.Business Response
Date: 02/06/2024
On January 28, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ********************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to ********************** at the email address given on her complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated ************************ complaint. Should ********************** require any additional information she can contact us at **************.
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