Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 446 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received text messages and emails to confirm my account, which I deleted and reported as spam because I did not sign up for any product or service from this company. Today I received a card in the mail and upon calling customer service I am asked to provide my SSN (no way!), and there was no way to speak with an actual human. Thats pretty sketchy! I want my account closed as fraudulent and no further communications from this company.
Business Response
Date: 02/13/2024
On January 27, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************ did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Ms. ***** complaint.Should ************ require any additional information she can contact us at *************.Customer Answer
Date: 02/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have direct deposit and am being charged **** monthly when they could of offered me a premium account with no charges as I got this card through an employer not card.com I feel they could do a better job with people that get direct deposit every weekBusiness Response
Date: 02/13/2024
There is a $9.95 monthly maintenance fee associated with the Prepaid Card issued by The Bancorp Bank,N.A. We offer a fee waiver which requires that a qualifying recurring direct deposit (payroll or benefits provider) of $1,000.00 or more be applied to the account on a ****** rolling period. Ms. ********** did not meet the direct deposit requirement therefore the $9.95 fee was assessed to her account. ********************** can apply for a CARD Premium account at **************************/premium. Should ********************** require any additional information she can contact us at **************.Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text 1/22/24 stating that my application was approved and my prepaid card is on the way, with no other information, from text number as well. On 2/2/24 I receive a debit card in the mail that I did not order with only my first and last name. I have never used this company and have no connection to them. I called the number for the website and the only option was to provide my SSN which I am not comfortable doing and you cannot speak to an agent. There is no direct way to contact this company. I now have an account I did not open and there is no way to remove it or to speak to anyone without giving them my personal information. I also received an email saying there was a new login to the card and to contact them if fraudulent (same issue as before) with a Mountain Time IP address (I am not in Mountain time). Please close this account.Business Response
Date: 02/08/2024
On January 22, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that ************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to ************** at the email address given on her complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated **************** complaint. Should ************** require any additional information she can contact us at **************.Customer Answer
Date: 02/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
K WhiteInitial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on 1/28/24 from this company stating that my application was approved. I have never used this company and have no connection to them. I tried contacting their customer service but it requires me to input my social security number, which I will not be doing. There is no direct way to contact this company. I now have an account I did not open and there is no way to remove it or to speak to anyone without giving them my personal information.Business Response
Date: 02/02/2024
On January 27, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ****************** on February 1, ****, notifying us of the unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated ****************** complaint. Should ***************** require any additional information he can contact us at *************.Customer Answer
Date: 02/02/2024
*******Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/27/24 I received an email from card.com saying someone logged on to my account from a different device. I do not have an account with this company and have never applied for an account and have never logged on to an account . I called customer service and could not get assistance unless providing my full social security number. Today I received a credit card in the mail from card.com with direction to activate the card and tie my bank account to it. This is clearly fraud. I have checked my credit and do not see an inquiry from this company or any other third party. Hopefully it stays that way. This account needs to be closed.Business Response
Date: 02/08/2024
On January 19, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that ************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to ************** at the email address given on her complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated **************** complaint. Should ************** require any additional information she can contact us at **************.Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text on 01/19/2024 stating prepaid card is on the way, with no other information, from text number *****. I never received an email or anything. I have never used this company and have no connection to them. I tried contacting their customer service but it requires me to input my social security number, which I'm absolutely not doing. There is no direct way to contact this company. I now have an account I did not open and there is no way to remove it or to speak to anyone without giving them my personal information.Business Response
Date: 02/06/2024
On January 19, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************************ did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to ************************ at the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Ms. *********** complaint. Should ************************ require any additional information they can contact us at **************.Customer Answer
Date: 02/06/2024
Complaint: 21226786
I am rejecting this response because: I received a card in the mail. Who was the third party that applied for the card and entered the information.
Sincerely,
*******************************Business Response
Date: 02/08/2024
Card.com does not have information on who opened the account in Ms. *********** name. To obtain any records associated with the account, we would require documentation to verify Ms. *********** identity. Successful identity verification requires an unexpired government-issued photo ID and a police report that includes Ms. *********** true address. If a police report is not available, *********************** can provide a copy of her unexpired government-issued photo ID, an ID theft report which can be obtained from the ************************ at www.identitytheft.gov.The documentation can be sent to our secure document center by fax at ************* or by email at ***************.Customer Answer
Date: 02/08/2024
Complaint: 21226786
I am rejecting this response because: stop issuing these fraud cards through your fraud business.
Sincerely,
*******************************Initial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received text and email , stating my account was approved and my new card was on the way . I did not sign up for this card . Impossible to contact Card.com by phone , to report fraud , I tried multiple phone numbers , automated help requests my full social security number ! Very sketchy .Business Response
Date: 02/06/2024
On January 27, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ******************* did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to ******************* at the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Hilre Hunts complaint. Should ******************* require any additional information they can contact us at **************.Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on 1/24/2024 stating that, "Your application was approved" and welcome to card.com, which I never signed up for. Then I received an email that my card is on the way. Then received other emails about the company. Then on 1/27/2024- another email "New Device login for ***** at card.com. Then today I received another email today, Get to know your new card... and shows a route # of *********- which is not my routing number either. I have never used this company and have no connection to them. I tried contacting their customer service but they want my ssn , which Im not going to do. There is no direct way to contact this company. So there is an account under my name that I did not open and I have no way of speaking with someone to close the account.Business Response
Date: 02/06/2024
On January 24, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We sent a confirmation email to Ms. ***********;at the email address given on her complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Ms. ************* complaint. Should **************** require any additional information she can contact us at **************.Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have five PayPal charges not from me and a western Union charge not from me and door dashBusiness Response
Date: 02/06/2024
We attempted to contact ******************** but were unable to reach her and left a voicemail message asking her to contact CARD. We need to speak to ******************** regarding the transactions mentioned in her complaint. ******************** can contact ** at *************.Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 19, **** I received two emails that my Card.com application was approved.I have never heard of cards.com and have never applied for any car.I emailed their support and asked them to cancel the application. I also tried to cancel it online.On Jan 30, I received two card.com **** cards in the mail.Business Response
Date: 02/02/2024
On January 19, ****, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from **************** on January 23, ****, notifying us of the unsolicited Prepaid card issued by ***************** N.A. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ******* complaint. Should **************** require any additional information feel free to contact us at **************.Customer Answer
Date: 02/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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