Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to close on a mortgage, but I need my statement from February. The app says it is available and I have received my normal monthly notification that it is available. I've been told by customer service is it not available. I've also been told it's an error. They can't even find my statement. I've been told there will be a 48 business hour investigation at which point I can call back to see if there's been any updates. No apologies. No nothing. One service *** even pretended my phone was breaking up as an excuse to try and end the call. This is after months of the app not loading, the website not loading, being unable to see my balance, randomly not being able to make purchases, the electronic card constantly falling. It's a terrible terrible service. I need a simple bank statement, but for some reason that's both a problem and something worth getting upset over a customer needing. I won't be doing business with them anymore.

  

  Business Response

  Date: 03/31/2025

  We attempted to contact Ms. **** on March 26, 2025, but were unable to reach him. We left a message advising that the February 2025 bank statement had been emailed to the email address listed on the complaint. We apologize for the inconvenience. If Mr. **** requires additional assistance, he can contact us at **************.
  

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Card.com allowed a fraudulent bank account to be opened in my name. While identity theft is widespread, they are doing and exceptionally poor job confirming valid identity. Look through the other reviews, to see that this is standard operating procedure for them. They blame it on third parties they allegedly use to confirm identities. This is blatantly ineffective and done in bad faith. The company is set up so they arent reachable by phone, unless you give them your full social security number, amongst other information. No one in their right mind is going to do this. Ive made a report with the ************************************.

  

  Business Response

  Date: 03/18/2025

  On March 3, 2025, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. On March 4, 2025, the account was permanently closed as identity theft was suspected.
  We can confirm that CARD does not report to the credit bureau, therefore a fraud alert would not be detected. There have been no deposits or card transactions in the Account. We attempted to contact Mr. ****** but were unable to reach him and left a voicemail. Should Mr. ****** require any additional information he can contact us at **************.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a prepaid card account an I have my paycheck going here I open the account up in January an I still have not received a card for my account yet Im facing eviction an lights about to be cut off because I cant get to my money they tell me to do ACH AND SOON AS I DI THEY BLOCK MY ACCIDENT I NEED MU MONEY I HAVE BABIES

  

  Business Response

  Date: 03/25/2025

  An initial card was mailed to Ms. ****** on January 17, 2025.That card was reported as not received (lost) on February 4, 2025, via Ms.******* online account and a new card was requested. On February 6, 2025, an apartment number was added to the address via Ms. ******* online account. We spoke to Ms. ****** on February 21, 2025, and advised that the card requested on February 4, 2025, had been mailed to her address but the apartment number had not been included. Ms. ****** indicated that she would still receive the card. The second card was reported as not received on February 26, 2025, and a third card was mailed on February 28, 2025, via expedite delivery. We received notification that the expedited card package was reported lost, and the $29.95 fee was reversed on March 7, 2025. We have processed another replacement card request via expedite delivery but are experiencing issues with shipping. We reversed the second $29.95 shipping fee. Ms. ****** was able to access her balance via ACH transactions from March 13, 2025, through March 20, 2025. We are currently working on a resolution to our delivery issues, and we apologize for the inconvenience this has caused. We will contact Ms. ****** once the issue is resolved.
  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** and received a direct deposit of $598.00 from ssi then the following day I recieved another direct deposit in the amount of ****** from ssi. Within the hour after revieving the second amount , my account was "suspended due to fraud" , when I hadn't even gotten the chance to use the new account. They are keeping my money and not allowing me to have it , but are not willing to close my account and send me the money via check or any other way. I just want what is mine and my account to be closed.

  Customer Answer

  Date: 03/12/2025

  In March of 2025, card.com opened a bank account for my adult daughter, ****** *** ***** and allowed ****** to receive direct deposits to this bank account without asking for any type of id verification from her. If they would have asked for identification, they would have known that she is incompetent and I am her legal power of attorney when it comes to finances. It wasnt until AFTER she recieved two direct deposits in the amount of ****** and ****** that they immediately, within the hour of recieving the deposit, suspended her account. Leaving her unable to have access to her whole monthly SSI check. She should have never been able to even open an account with no verification. She isn't even in charge of her own finances. They refuse to even close her account and pay her money via check or any other way.

  Seeking: $998.00

  

  Business Response

  Date: 03/17/2025

  Ms. ****** account was blocked on March 7, 2025, deposit verification documentation was required to reinstate the account.  Documentation was received and reviewed on March 10, 2025, and an unexpired government issued photo ID and signed Social Security card were still required. An email was sent to Ms. ***** asking her to submit the documentation that was still required. Should Ms. ***** require any additional information she can contact us at **************.  
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took $4000 from my account for bill pay. Landlord never received and they are telling me they have no way to track it or return it to me. They are saying they have no way to track or return it

  

  Business Response

  Date: 03/13/2025

  Ms. ****** contacted us on March 5, 2025, and reported that the $4,000.00 Bill *** recipient had not received the check that was ************. Howell was advised that the payment could be cancelled and was advised of the fee for cancellation. Ms. ****** opted to wait for a few more days. We again spoke to Ms. ****** on March 10, 2025, and the payment was cancelled. The full $4000.00 was credited back to Ms. ******* account on March 11, 2025. Should Ms. ****** required any additional information she can contact us at **************. 
  

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23046308
  
  I am rejecting this response because:

  The money posted back to my account but not allow me to move or withdraw it

  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/17/2025

  The full $4000.00 was credited back to Ms. ******* account on March 11, 2025, we reviewed her transaction activity and show that she was able to access her funds the same day. Should Ms. ****** require any additional information she can contact us at **************.  
  

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did not email me my dispute form for me to fill out. They mailed me a letter in the mail, denying my dispute afterI have not received any documentation of why my dispute was denied. I have not received any documentation of the dispute form I could have sent back in a timely manner. They told me it will come to my email and I never received anything. They just rather deny me instead ofhelping me this company is ridiculous. It does not help their customers. They rather just take their money or let someone take their money and not at all I did not receive a dispute form as I was promised I will receiving my email so I could fill it out and returnit back within 10 business days to receive my credit. I have not received my credit from this company. I have not received my dispute amount back into my account.

  

  Business Response

  Date: 03/17/2025

  Ms. ******** filed a dispute claim on February 14, 2025, for transactions totaling $372.35. Provisional credit if eligible was due on March 14, 2025. The claim was denied on February 17, 2025, as no error was found. A letter containing the details of the denial will be mailed to Ms. ********* We confirm that due to an agents error the dispute form was not emailed to Ms. ******** as requested. We apologize for the inconvenience this caused. Upon receipt of the complaint,we reviewed the dispute claim and stood behind the denial. Should Ms. ******** require any additional information she can contact us at ***************
  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23029067
  
  I am rejecting this response because:
  My claim shouldve been granted because the agent made an error and did not send me the form if I wouldve received the form I wouldve sent the document back at the time that you guys requested. It was not my fault that the agent did not send the form that was the agents job to make sure I receive the form. It was my job to make sure I reported the transactions in a timely manner which I did. I feel that my money should go back into my account. My dispute should be granite in my favor because it was an agents fault who never sent the dispute form to me at all as you stated in the previous message you are aware that the agent did not send me a dispute form so my claim should be granted in my favor thats the only resolution Im willing to accept because you guys just stated that it was you guys fault that you did not send The dispute form so how can I get denied for something? I never even received to have the chance to even turn in for you guys to view you just denied me when it was your agents fault that they never sent the documentation to me that I requested. The only resolution of this problem is to grant my claim in my favor. 
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 03/18/2025

  As stated previously the claim was reviewed upon receipt of the complaint. While we confirmed that there was an error in sending the dispute form, the denial was not based on the form not being returned. We stand behind our denial and will not be overturning our decision. We consider this matter closed. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter and debit card in the mail stating that I signed up for an account. I never signed up for the account. It was open fraudulently. They do not have a phone number available that you can talk to a live person. I need the account closed and a representative to contact me.

  

  Business Response

  Date: 03/13/2025

  On February 11, 2025, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that Mr. ****** did not apply for the CARD ************ Account,we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address on the complaint. Should Mr. ****** require any additional information he can contact us at **************.

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23028510
  
  I am rejecting this response because: I had asked the representative to confirm that account number that was closed to ensure that it matched with the documents I received in the mail but the representative never did confirm. I would like you guys to confirm the account number that was canceled.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/18/2025

  The CARD Premium Bank Account, that was permanently closed due to identity theft reported by Mr. ****** is account number ************. Should Mr. ****** require any additional information he can contact us at **************.
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered online with this company to get a debit card to put my direct deposit from work on. I never received a debit card and then I got my direct deposit from work it was put on the card like it was supposed to but I called to see how I could get to my money and they said I couldn't because it was my fault that I got the direct deposit too soon. I still haven't got the card in the mail and they're only suggestion was for me to do a ACH debit transfer I tried that all weekend then I finally got to hold them today and they said that they had locked my account for security reasons because I had been trying to do the transfer they told me to because I need my money. So now I have to respond to an email that they haven't sent me sending in a picture of my ID and then they said I had to wait 4 days after that before I could call and inquire about my account and my money. I just need my money it's all I have my I'm afraid my electricity is going to get turned off

  

  Business Response

  Date: 03/11/2025

  Ms. ******** account was suspended on March 4, 2025, due to activity on the account prior to card activation. We spoke to Ms. ******* that same day and advised the account was in review and she would be contacted if verification documentation was required. CARD reviewed the activity and documentation and reinstated the account later that day. Our records indicate that two replacement cards were processed on March 1, 2025, and have been mailed. Should Ms. ******* require any additional information she can contact us at *************.
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3 2025 I received a debit card from Card.con that I did not apply for, forwarded from an old address. When trying to call the customer service line, I was asked for my full social security number which I will not be entering into a robot operator. There was no way to connect to a human representative. I want this account closed and removed from any financial records.

  

  Business Response

  Date: 03/10/2025

  On February 16, 2025, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that **************** did not apply for the CARD ************ Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account.We can confirm that CARD does not report to the credit bureau, there is no correction for CARD to make. Should **************** require any additional information he can contact us at **************.
  

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** credit card from *************, but I never requested it. In addition, ************* makes it almost impossible to contact or reach an agent to help. Their website wants to send me to another unaffiliated website, and the phone number on the back of the card directs me to another institution. I fear my identity has been compromised and that this organization enables unlawful behavior.

  

  Business Response

  Date: 03/11/2025

  On February 14, 2025, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that Mr. ******** did not apply for the CARD ************ Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. Should Mr. ******** require any additional information he can contact us at **************.