Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have about 300 $ in transactions I didn't make in fact the company doesn't even provide their services in the ***. I have never been out of the ***. The company is called ******* it's a ride share company similar to **** and ****. So I have proof of a conversation over messenger with ******* and they told me they don't offer services in the ***. I disputed the transaction with my bank and I provided all my proof and they denied the disputes. Funny thing is is if you go look at my transactions you can see on most of the days that there's a transaction from ******* that I made other transactions in ************** **** in the ************************ ******* operates out of Europe. I can't be in 2 places at once with the same debit card.

  

  Business Response

  Date: 03/03/2025

  Ms. ********* filed a dispute claim on January 28, 2025, for 23 transactions totaling $179.24. Provisional if eligible was due on February *******. The claim was denied on January 29, 2025. Upon receipt of the complaint,we reviewed the claim and opted to overturn the denial decision. Ms. ********** account was credited on February 28, 2025. Should Ms. ********* require any additional information she can contact us at **************.
  

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was placed at this ******* supercenter on 2/26/2025.(304)292-4786 *********************************************************** I purchased a choose your card.com I'm unable to use the card. I was told they don't do refunds on cards however, I wasn't made knowledgeable of that during or after purchase. I was told that during a phone call after trying to use the card. They said it stated on back of card no refunds, but the card does not say that. I have ****** I put on this card unusable due to reason I being you can only use it online store with ********* to where I wasn't known of that either until website. My ****** is laying on this card and I'm not being helped by either phone number; card *** or *******. This is why I'm contacting BBB thank you

  

  Business Response

  Date: 03/03/2025

  This is not a CARD Account customer. The consumer will need to contact Chooseyourcard.com.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22999643
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 03/21/2025

  **** will involve my lawyer with this inappropriate activity of non compliance to the consumer rights. **** ******

  

  Business Response

  Date: 03/31/2025

  We were unable to locate an account matching **** Starkeys name, email or phone number. We attempted to reach **** ******* at the phone number listed on the complaint but were advised that they were not available.**** ******* will need to call us at **************. 
  

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a debit card for an account that I did not open. Ive never heard of this card.com business. Ive tried calling but I got an automated message asking me to enter my full social security number which I believed its a red flag for scam. I dont understand why I cant speak to a customer representative. I need to speak to someone to have them close this fraudulent account that I didnt open.

  

  Business Response

  Date: 03/03/2025

  On October 7, 2024, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that Ms. *** did not apply for the CARD ************ Account, we have permanently closed the Account due to identity theft. We attempted to contact Ms. *** on February 26, 2025, but were unable to reach her and left a voicemail message. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Ms. ***s complaint. Should Ms. *** require any additional information she can contact us at **************.
  

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've only been with card.com since November 2024 & all of a sudden my account is restricted. No email stating as to why or anything notifying me that it was even being restricted. When I call customer service it's just a automated system so you can't talk to anyone. And what makes matters even worse I'm expecting a refund on this card.

  

  Business Response

  Date: 02/25/2025

  Ms. ****** account was suspended on February 5, 2025, pending transaction verification. Upon receipt of the complaint, we contacted Ms. ****** on February 18, 2025, but the call was disconnected. A second call was attempted but we were unable to reach Ms. ****** or leave a voicemail message.We need to speak to Ms. ****** regarding her account. Mr. ****** can contact us at **************. 
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received debit card in mail for an account I did not open. I have security freeze on all 3 credit beaures and nothing should have been opened without calling me via fraud alert.

  

  Business Response

  Date: 02/18/2025

  On February 3, 2025, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. We received a call from Ms. ******** on February 11, 2025, notifying us that she had not applied for the CARD ************ Account. We permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. We can confirm that CARD does not report to the credit bureau, therefore a fraud alert would not be detected. Should Ms. ******** require any additional information she can contact us at **************.
  

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22928821
  
  I am rejecting this response because:

  Can you tell me what the third party verification system CARD.com use?

  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 02/25/2025

  We are unable to share the third-party service that we use for ID verification. 
  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debit card from card.com that I never applied for. I tried several times to contact them letting them know this is fraud but I cannot get through to a live person to speak to and they were unresponsive to email. My identity was stolen and my credit has been frozen for a year, but somehow someone else was able to fraudulently open an account with my stolen information. This is a fraudulent account and I would like written confirmation the account closed ASAP. I can provide the account # if they will contact me directly at ************

  

  Business Response

  Date: 02/05/2025

  On January 10, 2025, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. We received an email from Ms. ****** on January 13, 2025, notifying us of the unsolicited Account. The account was permanently closed for identity theft. An email response was sent confirming the closure of the account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Ms. ******* complaint. Should Ms. ****** require any additional information she can contact us at *************.
  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22865781
  
  I am rejecting this response because: I never received the email confirmation that the account was closed, I have checked my spam and junk email folders. Please send it directly to ****************************************
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/18/2025

  The closure confirmation email was again sent to ************************** We have attached a copy. 
  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** debit card for an account that I did not open or request. Account was opened fraudulently and I am unable to contact the company to resolve. When calling the company, you are prompted to enter your full 9 digit SSN, which for obvious reasons, I am unwilling to type into a random phone menu. I need this account flagged, closed, as well as information on how the account was opened for investigation purposes.

  

  Business Response

  Date: 02/05/2025

  On December 6, 2024, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided.  Based on the complaint and positive confirmation that Mr. *** did not apply for the CARD ************ Account issued by Pathward, N.A, we have permanently closed the Account due to identity theft. A closure confirmation email was sent to the email listed on the complaint. Should Mr. *** require any additional information he can contact us at **************.

  Customer Answer

  Date: 02/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16 I made an order using my card.com ********** from *********** totaling ******. My son who works in fulfillment for ******* saw the order was for the wrong address. At *******'s advice we canceled the order. Until now, card.com is holding our funds saying that the canceled order is pending which it is not.

  

  Business Response

  Date: 01/28/2025

  We spoke to Mr. ****** on January 27, 2025, and advised that the $139.59 transaction was a pre-authorization hold, and that the transaction would expire after 30 days if the merchant did not collect the funds. Mr. ****** does have the option to request the merchant submit a Merchant Hold Release letter if he does not want to wait for the transactions to expire. We sent an email to Mr. ****** with the details required in the letter for the pre-authorization hold to be released. Should Mr. ****** require any additional information he can contact us at **************.    
  

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21, 2025: I received a debit card from card.com but I had never dealt with them or applied to open any account with them. I tried several times to contact them letting them know this is fraud but i cannot get thru to them their phone system requests my SS number and zip code but it says it doesnt match their records. I am trying to let them know this is fraud but i cant get through to anyone. No way to report fraud to them!

  

  Business Response

  Date: 01/22/2025

  On January 10, 2025, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. We received a call from Mr. ******* on January 21, 2025, notifying us of the unsolicited Account. The account was permanently closed for identity theft. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ******** complaint. Should Mr. ******* require any additional information he can contact us at *************.
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had over 8K worth of unauthorized charges on my card.com bank account that took place from December 6 to December 9 of last year. I received an email from card.com on December 10 alerting me to unusual activity on my account at which point I logged into my account and discovered the charges. I called card.com support at this time to file a dispute for the charges and provided the requested dispute form. Later when following up to check the status of this dispute I was told that the dispute was closed with no error found and that I would need to resolve the issue with the merchants. Even though I did attempt to resolve the issue with the 1 merchant I was familiar with and was told to contact my bank to dispute the charges - and I am unfamiliar with all the other merchants and some of them don't even appear to be real companies with accessible contact info from looking into them. I was told I was mailed a letter with a detailed explanation for the decision. However this was about a month ago and I never received any letter. I want to be refunded for these unauthorized charges but would also like to receive this detailed explanation letter for how this decision was made so I can figure out how to proceed if the company will not assist me with this issue. Again, as of now I have received no explanation for this decision. If this business continues to provide no explanation for this decision and no assistance with this issue I will be forced to enter arbitration.

  

  Business Response

  Date: 01/23/2025

  Mr. ******* filed a dispute claim on December 10, 2024,totaling $8440.88. Provisional credit if eligible was due on December 24, 2024.The claim was denied on December 18, 2024, as no error was found. Upon receipt of the complaint, we reviewed the claim and stand by the denial. We reviewed the account history and confirmed that there was no request for a letter containing the details of the denial. A request was submitted and the letter containing the denial details will be mailed. Should Mr. ******* require any additional information she can contact us at **************.
  

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22821677
  
  I am rejecting this response because: This comment is different than what I was originally told when interacting with customer support - where I was told that an explanation letter had already been mailed, I was never told I would need to request it. At this time I still have not received the letter and would like to keep this complaint open until I receive it so I can follow up on what the letter says if possible. I also need to add an important piece of information. I was able to get in contact with 2 of the merchants where these charges originated, one on Friday January 24 and the other today January 27 and they both confirmed that they received a chargeback request for the charges that were made to my account and would be returning those funds. I am going to try to contact the other merchants for information about these transactions to see if they say something similar. Because of this confirmation that at least 2 of the transactions if not more are being returned I am especially interested in the explanation for why card.com believes I should not receive these funds back. I will follow up as soon as I receive the letter that card.com said was being mailed. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/05/2025

  We completed the investigation; we found that the facts didnt warrant an error. The chargebacks were already in process, merchants have 45 days to respond. We have received some denials to our chargebacks. If the chargebacks that are still outstanding expire and the merchant does not respond,we will issue credit to the account. We have requested another letter listing the details of the denial to be mailed out again. Should Mr. ******* require any additional information he can contact us at **************.
  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22821677
  
  I am rejecting this response because: I still have not received any communications by mail regarding the specifics of the decision that was made. And from my understanding I am entitled to a detailed explanation as well as the documents that were used to make the decision - which specific transactions were denied and why. I will update if I ever receive this information. 
  
  Sincerely,
  
  ***** *******