Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 448 total complaints in the last 3 years.
- 68 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20010534
I am rejecting this response because I am still getting emails today 5/5/23 stating that my husband will be receiving his CARD.com new card. Please see the attached screenshot. I need to be ensured that there is no account open in either of our names as we did not request one. The phone number you provide will not allow me to speak with anyone without providing my social security number. I will not provide my social security number nor my husbands.
Sincerely,
*****************************
Business Response
Date: 05/04/2023
We have taken action on the account that was opened using ************************** email address. The account does not match ************************** name or address therefore we cannot provide any additional information. We have ensured that there are not any other cards opened that are linked to ************************** email address. Should you or ********************** require any additional information feel free to contact ** at ************.Business Response
Date: 05/05/2023
We apologize that this email communication was sent to you. It was a timing issue in between the closure and the email system receiving the update that the closure had occurred.
The account is closed and was closed on 05/03/2023.Initial Complaint
Date:05/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Business Response
Date: 05/04/2023
On May 2, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ********************** did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that ********************** contact the credit bureaus and have a fraud alert placed on his credit file. While this alert will not prevent other prepaid cards from being opened in his name, it will protect his credit file.
We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ********** complaint. Should you or ********************** require any additional information feel free to contact us at ************.Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In a manner similar to those described by others, card.com has emailed saying that I've been approved for a prepaid debit card that I did not apply for. The company does not provide a way to contact them without providing a social security number, which I will not do. I am attaching screenshots of all emails I've received from card.com. I want the card canceled and the account closed.Business Response
Date: 05/04/2023
On May 1, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.
Based on the complaint and positive confirmation that ************************ did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that *********************** contact the credit bureaus and have a fraud alert placed on his credit file. While this alert will not prevent other prepaid cards from being opened in his name, it will protect his credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. *********** complaint. Should you or ************************ require any additional information feel free to contact ** at ************.Initial Complaint
Date:05/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Business Response
Date: 05/04/2023
On May 2, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that ************** contact the credit bureaus and have a fraud alert placed on her credit file. While this alert will not prevent other prepaid cards from being opened in her name, it will protect her credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Ms. ****** complaint. Should you or ************** require any additional information feel free to contact us at ************.Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email confirming that someone used identity theft to fraudulently create a card.com acct in my name. I attempted to contact them, but needed to supply my ssn to speak to a representative. I tried 2 different numbers and ended up at the same ssn prompt. There was no other option to speak to someone and I was not comfortable giving my ssn. I dont know how to close the account. By the way, I had frozen all my credit reports and **** systems prior, and card.com still allowed the account to be opened. I am guessing they must have no controls to watch for fraud. Very frustrating!Business Response
Date: 05/04/2023
On May 2, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that ************** contact the credit bureaus and have a fraud alert placed on her credit file. While this alert will not prevent other prepaid cards from being opened in her name, it will protect her credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated **************** complaint. Should you or ************** require any additional information feel free to contact ** at ************.Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email on 5/2 that an account was opened using my information. I did not open an account with **********************. Its impossible to speak to someone without giving my full SSN - using their automated phone system. Which, considering this was identity theft, was not something I was willing to do. So, I sent an email to their **************** email address as soon as I discovered the fraudulent account was opened. I have filed an identity theft complaint with the *** and would like the account closed and marked as fraudulent as soon as possible.Business Response
Date: 05/04/2023
On May 2, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that ************** contact the credit bureaus and have a fraud alert placed on her credit file. While this alert will not prevent other prepaid cards from being opened in her name, it will protect her credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Ms. ****** complaint. Should you or ************** require any additional information feel free to contact ** at ************.Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received an email, starting May 2, 2023, saying an application was approved and I'd get a debit card in the mail. I never applied for any accounts. When I call the number to close the account or get more information, I cannot get ahold of anyone without giving my entire social security number, which I am not comfortable with. I believe someone is using my identity to open a new account, and would like card.com to cancel this account immediately.Business Response
Date: 05/04/2023
On May 2, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************************ did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that ************************ contact the credit bureaus and have a fraud alert placed on his credit file. While this alert will not prevent other prepaid cards from being opened in his name, it will protect his credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. *********** complaint. Should you or ************************ require any additional information feel free to contact ** at ************.Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received an email on April 30, 2023, stating an application was approved in my name and that the debit card would be arriving in the mail within 14 days. I never applied for this account. When I called the number to close the account, I cannot get ahold of anyone without giving my entire social security number. I am not comfortable with this. I believe someone is using my identity to open a new account, and want ********************** to cancel this account immediately.Business Response
Date: 05/04/2023
On April 30, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that ************* contact the credit bureaus and have a fraud alert placed on her credit file. While this alert will not prevent other prepaid cards from being opened in her name, it will protect her credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Ms. ****** complaint. Should you or ************** require any additional information feel free to contact ** at ************.Initial Complaint
Date:05/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received 4 emails from this company about an opened account that I did not open. I tried to call to get this canceled, and the phone line wants you to input your social and you can talk to anyone without it. I refuse to do this for a company I did not sign up for. I emailed the company 2 days ago, and received no response. Today I got 2 more emails that money has been deposited. This seems like a complete scam since they won't respond, and require a social for something you never signed up for. The lack of response is not acceptable when it comes to financial things. I've checked my bank account and PayPal, and there were no transfers, though today's email said the deposits were from paypal.Business Response
Date: 05/04/2023
On April 30, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ******************** did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that ******************** contact the credit bureaus and have a fraud alert placed on her credit file. While this alert will not prevent other prepaid cards from being opened in her name, it will protect her credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Ms. ********* complaint. Should you or ******************** require any additional information feel free to contact ** at ************.Initial Complaint
Date:05/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Business Response
Date: 05/04/2023
On May 2, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that **************** did not apply for the Prepaid Card, we have permanently closed the Account due to identity theft. We suggest that **************** contact the credit bureaus and have a fraud alert placed on her credit file. While this alert will not prevent other prepaid cards from being opened in her name, it will protect her credit file. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Ms. ******* complaint. Should you or **************** require any additional information feel free to contact us at ************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.