Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
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Complaints
Customer Complaints Summary
- 446 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a victim of identity theft a card from them just showed up in the mail , there is no way to contact them or their parent company. I need the card shut down immediately please to keep the criminals from using it for nefarious purposes. I am asking the bbb to contact card.com and have them close this reloadale prepaid debit card and flag it from anyone trying again.
Business Response
Date: 04/03/2023
On March 20, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that **************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. We sent a closure confirmation email to ****************. Should you or **************** require any additional information please contact us at ************.Initial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a beautiful prepaid card from Card.com. I have direct deposit set up to go there. They flagged a **** from ******************************* in WA and immediately suspended my account. I had no access to any funds over the weekend and have two small children and an apartment I am paying for. I called first thing Monday morning and was told they would ship another card in 14 business days (I get paid twice before then). I have no money set aside so called back and asked if they could expedite the card. They charged me 3x.** to expedite the card. I received my new card (ending in ****) and activated it online. My old card ended in ****. Now I cannot withdraw any of my funds at any of three random ATMS. I get a message saying it's not allowed. I called Card.com again and asked why I couldnt withdraw funds and they proceeded to tell me that I was trying to use the wrong card and should use the new card that I activated today ending in ****. I never received this card and never activated it. The card I activated today ends in **** I had to enter the entire card number on their site to activate it and the security code I believe. I asked for a manager several times and finally got one who said basically there is nothing she can do. They have no physical branch and she couldnt explain why a card I don't physically have was activated or re open the card I currently have. She can provide no resolution and in the meantime I still have zero access to my money. Please help.Business Response
Date: 04/03/2023
***************** filed a dispute claim, and a replacement card was processed on March 20, 2023. **************** contacted us on March 23, 2023, and requested for a second replacement card to be sent via expedite delivery as she was unable to wait for the delivery timeframe of up to 14 business days for the card processed via regular mail. **************** contacted us again on March 28, 2023, and indicated that she was unable to use her newly received card. In review of the account, we found that **************** had received the first replacement card ending in ****, she was unable to use that card since a second replacement card had been processed and was the most current card pending to be activated. The customer received and active her expedited card and was able to access her funds on March 29, 2023. We attempted to reach **************** to confirm if she still wanted her account closed and a check to be issued as stated in her complaint but were unable to reach her and left a voicemail message. Should you or **************** require any additional information please contact us at **************.Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I believe a fraudulent account has been created in my name using my address and social security number. I received a debit card in the mail 3/17/23 for an account that I did not create. The debit card is linked to a bank account I did not create. The card does have my name on it, and it came to my home mailing address. I tried to contact the company but was unable to get through on their phone line without putting in my full social security number, which I did not feel comfortable doing. I also tried to contact them through their website but there are not any customer service chat options.Business Response
Date: 03/29/2023
On March 7, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************ did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. We sent a closure confirmation email to ************. Should you or ************ require any additional information please contact us at ************.Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt card in the mail to my name, however I never applied for said account. When I call the number to close the account I cannot get ahold of anyone it just opens asking for my entire social security number. I wish to permanently close the account please.Business Response
Date: 03/29/2023
On March 15, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We contacted ************** on March 27, 2023. Based on the complaint and positive confirmation that ************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. Should you or ************** require any additional information please contact us at **************.Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unsolicited debit card sent. There is no way to speak to anyone at this sham of a company without giving them your social security number. Do not use this card or company!Business Response
Date: 03/29/2023
On March 8, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We contacted ********************** on March 24, 2023. Based on the complaint and positive confirmation that ********************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. Should you or ********************** require any additional information please contact us at **************.Initial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just like another consumer here: I received a debit card and new account information in the mail from card.com by Pathward, but I did not sign up for this. When I attempted to call their customer support phone number, they require a social security number and zip code to verify identity. I cannot provide matching information in their records because I'm not the one who created this account. There is no other way to contact this business to resolve this fraudulently established account in my identity.Business Response
Date: 03/28/2023
On March 15, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We contacted Mr. *** on March 24, 2023. Based on the complaint and positive confirmation that Mr. *** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. Should you or Mr. *** require any additional information please contact us at **************.Customer Answer
Date: 03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just received a debit card through the mail from CARD.com / Pahtward on 3/22/23. I never opened an account or authorized my information to be used to open an account. I tried calling every number I can find via GOOGLE.com for both card.com and Pathward but there is no way I can reach a human being to ask how this landed in my mailbox. The only option is to go through automated online or phone and it immediately asks you to enter your full social security number. I did not ask for an account / I do not want an account - CLOSE IMMEDIATELLY!!!*******Business Response
Date: 03/28/2023
On March 10, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. Should you or **************** require any additional information please contact us at **************.Initial Complaint
Date:03/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debit card in the mail on 3/22 for an account I did not request. There is no way to contact the fraud department on the main website. I do not want this account, it was fraudulently created and I would like it closed.Business Response
Date: 03/28/2023
On March 14, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We contacted **************** on March 24, 2023. Based on the complaint and positive confirmation that **************** did not apply for the ***************** Account,we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. Should you or **************** require any additional information please contact us at **************.Customer Answer
Date: 03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debit card in the mail under my name for an account I did not open. I tried to call the customer service number on the card but the automated call was asking for my full social security number which I was not comfortable providing. I would like to close this account as it was obviously used by someone using my identity.Business Response
Date: 03/28/2023
On March 7, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. We sent a closure confirmation email to ****************. Should you or *************** require any additional information please contact us at **************.Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Some one fraudulently opened a card.com account in my name and an old address. After a frustrating amount of time, I found there's no way to get hold of this company to close the account. I have tried to call, but there is no way to advance without entering a social security number which is pretty much the biggest red flag ever. Please help me reach this company to get the fraudulent account closed.This is pretty much a copy/paste of another complaint. Dunno what kind of shop they are running over there, but it is clearly not above board. Off to check my credit report!Business Response
Date: 03/28/2023
On March 12, 2023, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. We sent a closure confirmation email to ****************. Should you or **************** require any additional information please contact us at **************.
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