Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 448 total complaints in the last 3 years.
- 67 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not the complaining type but I feel this is worth complaining about I have 3 cards yes that is right 3 cards by CARDS.com one card I use often but one card I never use that I always put money on every 1st of the month with an additional 5 dollar a month cover charge is some how missing ****** or more dollars off the balance. I know that for a fact because when I called the card and checked the balance as they say it is $310.00 ? <
Business Response
Date: 08/31/2022
We attempted to contact ****************** but were unable to reach her or leave a voicemail message. We need to speak to ****************** regarding the activity on her card following her deposits. We have blocked Ms. ******** account until we speak to her. ****************** can contact us at **************.Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is about the premium card.com card. Apparently my card was charged off which I was unaware of when I spoke with a rep they advised that they do not send out letters to advised of such matters( not even sure how my card was charged off) I had a direct deposit hit my account and they took they charge off amount out of that but now they are saying I have to wait 21 days(not counting weekends) to get my money sent back to me. The rep was very rude and had an attitude when I asked to speak with a manager she advised I had to send an email to have someone call me back and that it was not her job to get me a manager as they are a self service company. All I want is my money back but I dont understand how they can treat customers like thisBusiness Response
Date: 08/27/2022
Ms. ******* account was in a negative status when her deposit was received on August 11, 2022. A charge-off recovery payment was processed on August 12, 2022, and Ms. ******* account was changed to a positive status. A check request was submitted however, we opted to reactivate Ms. ******* account. A card replaced was processed and **************** can expect to receive her card within the next 14 business days. Should you or **************** require any additional information feel free to contact us at ************.Initial Complaint
Date:08/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm filling a complaint against card they refuse to close my acount they took ***** dollars from me for monthly fees I never received a card I asked them not to send a new card to my address they doing it any way I'm going press charges for them open a account in my name I never heard of them they keep emailing me harassing meBusiness Response
Date: 08/16/2022
We spoke to ************************ on August 11, 2022, he requested for his account to be closed. Both his checking and savings accounts were closed the same day, a check for the remaining balance is being processed and *********************** can expect to receive the check within 21 business days. We did not take $5,000 from Ms. *********** account in monthly fees as our CARD ************ Account issued by MetaBank,N.A does not have a monthly fee. ************************ did report non receipt of a card back in October 2021; however, he did receive and activate the replacement card as he had transaction activity. We received three emails from ************************ from April through May of 2022, a response was sent to him for each email received. This is not a case of ID Theft as ************************ is aware of the CARD ************ Account. Should you or ************************ require any additional information feel free to contact us at ************.Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 7, 2022, I checked to see if my paycheck had been deposited yet. What I found was over $1,000.00 was missing from my balance. Before I could call card.com, they closed the account. I called and asked for a new card. I was in the middle of moving and asked them to send it to my new address. They said they couldn't until I uploaded my ID and a utility bill from the new address. I told them I didn't have a utility bill yet. I mailed an envelope to myself at the new address and sent them that with my driver's license. They told me they couldn't use it because it was handwritten, and my ID WAS EXPIRED! The ISSUE DATE on my ID was 2021, but the expiration date is 02/09/2026. It was NOT EXPIRED! So, I found a piece of mail that was printed with my old address and told them to mail it there. They came back with, MY ID WAS EXPIRED, and they couldn't use that address because it was from a parcel! They kept giving me the runaround, By July 14, 2022, my account balance was ZERO! AFTER they closed the account, they allowed someone to wipe my money out! That money was for the security deposit for my new place. The total amount they let go is $4,512.00. As of today, there is a $39.26 balance. Where did that come from? IT IS A CLOSED ACCOUNT! So, I got a water bill and sent them that with my address on it. What did I get? Nothing. I filed a complaint with another agency and card.com responded that they would mail me a check for $3,459, not the full amount! I have yet to see a check.Business Response
Date: 08/16/2022
Ms. ******** account was suspended on July 5, 2022, pending verification of transactions. We spoke to ****************** on July 6, 2022, and she confirmed that that the transactions in question were not authorized. During that same call ****************** notified ******* change of address, a replacement card was not processed as address verification documentation was required. Documentation was received and reviewed on July 11, 2022, however the photo ID submitted had expired in 2021 and the proof of address was insufficient. We attempted to contact ****************** but were unable to reach her, a dispute claim was filed, and credits were issued to her account on July 27, 2022, in the amount of $3,539.41. We received a prior agency complaint in which ****************** requested for a check to be mailed to her. A check for the remaining balance of her account was mailed on August 8, 2022. There were several merchant refunds applied to Ms. ******** account after the first check was processed, an additional check was processed and mailed to ****************** on August 15, 2022. ****************** can expect to receive the checks within 2-3 weeks from the dates they were mailed Ms. ****** you or ****************** require any additional information feel free to contact us at ************.Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7/28/22, I checked my account via app and saw a Asch charge $25 that I did not recognize nor authorized.I contacted customer service to be transferred to dispute ****.I informed them the charge, and the rep stated it may be GEICO who charged **** hung up and contacted geico biling..it was not them.so I called back to card.com dispute to be told my account been compromised.that the charge came thru my account using my routing and account info.so they closed it.KEEP IN MIND,I have $ ****** in my account.so they said they'll send a replacement card I should receive with 14 days. 7/30 and 8/1 I look on app and see a 3rd card replacement but closed.I called again to be told,the bank decided to close my account and issue me a paper check for the balance in my account within 21 days.are u kidding??! Not only did they not issue my replacement but also holding on to my money without me being able to have access.I feel this company is a huge scam and I ADVISE any and everyone to not use them.their customer service is no help,dispute **** is no help..then to top it off they say they have no complaints depot.PLZ STAY AWAY FROM THEM!!!U DONT WANT TO BE THE NEXT VICTIMBusiness Response
Date: 08/12/2022
******************** filed a dispute claim on July 28,2022, for a transaction in the amount of $25.00. During the dispute call ******************* was told that a replacement card would be mailed and would arrive within fourteen business days. During the review of her dispute claim we realized that the account needed to be replaced as the disputed transaction was and ACH debit transaction that had occurred using her routing and account number and not the card number. The account was replaced, and a new card was processed with the new account number. Due to an agent error the new account was closed on July 29, 2022, and the customer was advised that a check for her remaining balance would be mailed. We realized the error an processed a second account replacement and a card was mailed to ******************** on August 2, 2022. ******************* received and activated the new card on August 6, 2022. We apologize for the inconvenience this caused. Should you or ******************** require any additional information feel free to contact us at **************.Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on Monday, July 25 at 2:37 PM i made a direct deposit of $210 to my card account then the following day I logged in and could not see my balance of $210 and my transactions. My account is a mess. Please help me.Business Response
Date: 08/04/2022
We blocked Mr. ********** account on July 25, 2022, due to a name mismatch ACH deposit and verification documentation was required to reinstate the account. Documentation has not been received. We received an email from ********************** on July 27, 2022, we asked him to contact our customer service for further assistance, but we have yet to speak to him. ********************** can contact us at ************ Monday - Friday from 6:00 am to 7:00 pm, PT. Saturday 6:00 am - 12:00 pm PT.Initial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on **** 15 some one had ordered a new card and start spending money on it from my taxes i had called the card company **** 21 and filled out a dispute it was 25k spent on my card . i sent in a letter from the jail that i was in jail untell **** 6/17/2022 and a police report was made .my claim was denied , so i put in a rebuttal and that was denied also. i cant pay my rent and car note about to be put out me and my family i ask if they can just give me back half of the money thats how bad i need it what can i do now.Business Response
Date: 07/29/2022
This is a duplicate; we have responded on complaint ID ********. Please close this complaint.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.