Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with Card.com debit card. Back on May 25, 2022. I had deposited $1,000 onto my debit cards. Between the 2 cards associated with my account. I put $500 a piece on both cards. Well on that same day that night I unfortunately got arrested in **** County ******, **. Where I was held for 3 mos before being released in August on the 26. Once released I had checked my account to my surprise my account was empty. I contacted Card.com dispute ***** I filed a claim. After the claim was suppose to be resolved. They ( claim ****** said that my claim was denied because the information needed to make the money transfer checked out. Which didn't make sense. So I filed an appeal & have been ignored. Now they have let the appeal time limit expire without resolving my appeal. The kicker about it all is that I sent them a screenshot of the ******************** website. To prove the dates I was incarnated so I couldn't have approved nor done any transfers at all. And they still haven't responded. So I feel they didn't investigate at all nor are trying to pay me my money back.

  

  Business Response

  Date: 10/14/2022

  We attempted to contact **************** but were unable to reach him or leave a voicemail message. We need to speak to him regarding his dispute claim as well as the discrepancy with the name listed on his account and the name on his complaint. **************** can contact us at **************.  

  Customer Answer

  Date: 10/15/2022

   
  Complaint: 18156337
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/17/2022

  I don't understand what you need clarification on 

  

  Business Response

  Date: 10/26/2022

  We rereviewed your dispute claim including the incarceration documentation provided with your complaint and stand behind the denial decision. A letter containing the details of the denial was mailed on October 21, 2022. Should you or **************** require any additional information feel free to contact us at **************.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18156337
  
  I am rejecting this response because: they are still denying my evidence 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/31/2022

  As stated previously a letter containing the details of the denial was mailed on October 21, 2022. We are standing behind the denial decision and consider this matted closed. Should you or **************** require any additional information feel free to contact us at **************.

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18156337
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The $360.88 was a mistake, please reverse back into account.

  

  Business Response

  Date: 10/09/2022

  We attempted to contact ****************** on October 4, 2022, but were unable to reach her or leave a voicemail message. A dispute claim was filed with the information that was provided on her complaint. A dispute letter was mailed to ****************** on October 4, 2022, regarding the status of her dispute claim. Should you or ****************** require any additional information feel free to contact us at ************.

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Card.com **************** need to be arrested and federally charged with embezzling thousands of Americans hard earned money. They are sneakily deleting accounts completely off their websites as if they never existed. This is a crime. They are trying to steal my money currently but thank God I have a record of EVERYTHING. ALSO I WANT OTHER HARDWORKING AMERICANS TO STOP sending their direct deposit to card.com. They are thieves and criminals. I want to warn others while I work to get my money back.

  

  Business Response

  Date: 09/28/2022

  Ms. ********* account was blocked on September 23, 2022, by **************** and verification documentation was requested for the account to be reinstated. We contacted ******************** upon receipt of her complaint on September 26, 2022, and advised of the documentation required to reinstate her account. ******************** refused to submit the required documentation and requested for the remaining balance on the account to be sent to her via a check. We advised ******************** that the remaining balance could not be sent to her via check until the required documentation was received.  Ms. ********* account was not deleted from our system as stated in her complaint. Should you or ******************** require any additional information feel free to contact us at ************.

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18123537
  
  I am rejecting this response because:

  It is not an honest response. The fact is their employee gave me INCORRECT information on a RECORDED phone call and they are now restricting an account when I have advised them that based on the misinformation their employee provided as well as the lack of accountability for said information I no longer want to do business with them. I have established my identity with my Driver's License, My Passport and my two current utility bills for gas and electric with my current address and this company STILL refuses to release my funds and close my account as I have asked several times. My identity and address verification provided is more than sufficient to satisfy The Patriot Act and this company is still refusing to release my funds and I simply want my account closed. This company is making all kinds of accusations against me instead of just closing my relationship as I have asked at least 10x.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/03/2022

  As stated previously verification documentation has been requested by ***************** We confirmed that documentation was received and reviewed but was insufficient. The ************ indicated that ******************** was provided with information of the documentation that is still outstanding. Regarding ******************** indicating that she was provided incorrect information, we were unable to locate any prior concern reported by ******************** related to this. Should you or ******************** require any additional information feel free to contact us at ************.

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18123537
  
  I am rejecting this response because:

  ************ records phone calls, where the agent who assisted me PRIOR to my beginning my direct deposits to this prepaid credit was specifically advised about my direct deposit payments for my work. The agent (VERBATIM ON THE CALL) Said to me it was fine, just submit the routing # and account number for my direct deposit. The agent had a strong Filipino accent, and this call should be recorded, as this is a call I had with them PRIOR to starting my direct deposit for my work. ************ is not trying to accept responsibility for the incorrect info. I was apparently given and as a result are holding my funds.  ************ has not responded to my email, or mailed my check for the remainder of the funds I had in the account.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/12/2022

  As stated previously verification documentation is still being requested by ***************** We are unable to release the funds on the account without the documentation. ******************** can email **************** at ************************, with any questions concerning the documentation she submitted. ******************** can contact us at ************, to discuss her concern with being provided incorrect information by one of our agents.

• Initial Complaint

  Date:09/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account closed because of activity that was coming out of it.I was asked to send documents for a address change and my documents was approved on august 12 its September 23 and I still havent received my check of my remaining balance can somebody help me

  

  Business Response

  Date: 10/03/2022

  ****************** submitted the required documentation for a check to be mailed to his new address on August 12, 2022. Due to an agent error,the check request was not processed until September 23, 2022. We apologize for the inconvenience this caused. Should you or ****************** require any additional information feel free to contact us at ************.

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18120570
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 10/04/2022

  I was ask to forward information in to verify my account for a address change and waited for close to 2 months and still every time I contact card.com premium Im told the same thing over and over again.I find it very frustrating and unprofessional,I was given another 21 days after being told it will only take 21 days for my funds to be returned to me. My 21 days expires on October 7th and still no one has contacted me to insure me updates regarding my complaint unless I contact them.My funds has been taking out my account and now has a zero balance when I select the remaining balance option. *** spoken to supervisor after supervisor and was told everything was taken care of.My life has been put on hold because of this matter,hopefully we dont have to result to this procedure.Thank you for hearing my complaint and understanding the situation at hand 

  

  Business Response

  Date: 10/14/2022

  As stated previously, the delay in ****************** check being delivery was due to an agent error. We have taken the appropriate actions to ensure this does not happen in the future. ****************** has been in communication with one of our call center supervisors and confirmed that he had received his check on October 14, 2022. Again, we apologize for the inconvenience this caused. Should you or ****************** require any additional information feel free to contact us at ************.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, ive attempted to contact them via email and phone. the automated system wont let me through to speak to someone because apparently my social and zip are wrong? which is untrue. every time I eat out, they charge my account an additional $2. they say that the account has no fees but they do. and they are able to get away with robbing people because its not on an actual bill. theyre racking it on to your charge card. I have receipts to prove it. at this point theyve stollen hundreds of dollars from me and its not okay. its IMPOSSIBLE to get a hold of anyone and on top of that. their app NEVER works.

  

  Business Response

  Date: 09/28/2022

  We contacted **************** and spoke to her on September 26,2022. We confirmed that her Social Security and zip code matched to what is listed on her account, therefore there should be no issues with reached an agent via out customer service line. We also assisted **************** with logging into her online account via our Card Premium application. We also advised **************** of our pre-authorization process when processing transactions with certain merchants Should you or **************** require any additional information feel free to contact us at ************.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was compromised and I called to dispute the charges and then they shipped out a card on Sept. 7th and here it is Sept. 20th and I still have no access to my funds to pay bills and provide for my child because I have no access to my money and all my bills are late and I dont have any money to get to work. They want to issue me a new card but it will take another 4 days and I do not have that long and I should not have to wait that long to access my money which I worked hard for to support my family. If I do not get a replacement card my next step is to file a civil lawsuit against them. This is ridiculous and this should not be allowed to happen to anyone. I have been back and forth with them and all they can say is I have to wait. Nope not me I have way too much to loose and my child should not have to suffer for this nonsense.

  

  Business Response

  Date: 09/27/2022

  We reviewed ********************* account and confirmed that during her dispute call received on September 2, 2022, she was made aware that the delivery timeframe for her replacement card was up to 14 business days. We spoke to ************************* on September 19, 2022, when the replacement card was still within the delivery timeframe. ************************* inquired on expediting a card and was advised that the delivery timeframe for expedite delivery was 4 business days and there was a $29.95 fee. We do not offer an overnight delivery service. Our records indicated that ************************* received and activated the replacement card on September 22, 2022, and was able to access her funds the same day. Should you or ************************* require any additional information feel free to contact us at ************.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They close my account without any information being provided to me they accepted a direct deposit from a merchant and now they do not want to give me access to my funds and they do not want to return the funds to the merchant

  

  Business Response

  Date: 09/28/2022

  We closed Ms. ****** account on September 2, 2022, based on an account review and our right to close as disclosed in her Cardholder Agreement. There was a $0.00 balance at the time of the account closure. A merchant credit was received on Ms. ****** account on September 16, 2022, and a check was processed and mailed out on September 21, 2022. ************** can expect to receive that check within 2-3 weeks. Should you or ************** require any additional information feel free to contact us at ************.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/22 my direct deposit was deposited into the account I contacted customer service because I was unable to access that account I was told that that count had a new card sent out to me without my knowledge that's why I couldn't access those phones several days later I am now unable to check my balance of that account and one other through their automated system. So now I am unable to log in online even though I sent in more than once the information they requested they were supposed to call me back and that was 2 weeks ago to get that straight out as of today I called again and said my social security number and my ZIP code don't match so I have still been unable to log in I have contacted everything associated with car.com premiumcar.com media Bank anything I could try to get a hold of card.com but it sends me back to the same phone number same website which I am unable to access I have two accounts which was three I close one the last time I talked to someone I left too she told me they were sitting out a new card I never received that card a mommy not receiving that card now I don't have access to anything dealing with cars.com and I have ****** remaining and one of my accounts. At this point I really want is just to access transfer that remaining balance and to my new account and I'm not even going to start on the thousands of dollars that they owe me for my account being hacked into more than once they returned it the first time the second time they promised to return the money and I never received it that was maybe about three or four months ago and I was in the hospital during that time fight for my life for my account got hacked into and they guarantee that I will get that money back and I never did so fast forward to September now I have no access and I've been with that company for over 4 years never had a problem and 4 years and I just really want this at this point is to severitize get my remaining balance out of the account transfer to a new account.

  

  Business Response

  Date: 09/23/2022

  We attempted to contact ************ but were unable to reach her and left a voicemail message. *********** has had multiple change of addresses along with a card request with the most recent being on August 31, 2022. Verification documentation has been received but is incomplete therefore a replacement card or a check cannot be processed.We need to speak to ************ regarding her address. ************ can contact ** at *************

  Customer Answer

  Date: 09/25/2022

   
  Complaint: 18021648
  
  I am rejecting this response because: I am unable to reach business at this number because my information is no longer in their system to access customer service so they need to provide information so I can receive my funds plus they have not called me my number has not changed I don't want a check or card but would like to have funds transfer to my new account 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/04/2022

  Address verification is still required on ************** account. We will not be able to transfer any funds to any of her other accounts. Once verification documentation is received, we can send a replacement card or mail a final check. In review of the account, we found that there was another address update as of September 23, 2022. ************ will need to submit and unexpired government-issued photo ID and proof of address that is current within the past 60 days.************ may log into her account and use our Secure Document Upload feature.Go to https://www.card.com/, click on the "gear" in the upper-right hand corner, and select the menu option ************************** *********** may also email the documents to [email protected] or send by FAX to **************. *********** can also contact ** at our alternate phone number of **************.

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18021648
  
  I am rejecting this response because: I am rejecting this because I am no longer in their system I cannot log into a account because it doesn't exist I cannot call their phone number off to the number is all the same number it does not recognize my social security number or my zip code so at this point all I am willing to do is submit my ID to verify that is my account submit the information to transfer that funds outside of card.com to another bank and bank account I do not want no replacement card and I do not want a check sent because I don't trust card.com to make sure that I received the check I have not done an address change on your September 23rd have not done no address change before September 23rd have not requested a replacement card before September 23rd so that means there's someone else did their allowing to make the decisions on my account and I need to find out who and why this is happening and why that when I called the alternate phone number I cannot get past them verifying my social security and zip code because it says it does not recognize my social security or my zip code I have not been able to log into my account for months because it does not recognize my email or my password so me doing either of those things will not work me submitting a change of address for them to send me a card or a check it's not going to work I will submit an ID to verify the account that is mine I do not want a card or a check I want my funds to come out of card.com. because of the fraudulent activity that is happening with this account so can we come to the resolution that I can submit my ID to verify the account that is mine as well as submit the bank routing number account number that I want that money transferred to I do not want a card or a check I want your clothes off card.com. because it's too much fraudulent activities happening to my account that I'm not understanding why it's happening have not sent any no change of address no September 23rd have not requested no replacement card in months way before the placement card was sitting out in the first place I have not changed on email address but somebody my email address has got changed I have not done anything to this account other than have my direct deposit stop going to that account because of the fraudulent activity at this point I just want to have the funds transferred outside of card.com not in the car.com outside of card.com to another bank and account. So we can close this matter off.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/12/2022

  As stated previously we, we will not be able to transfer any funds to any of her other accounts. We have exercised our right to close the account. Verification documentation is required for a check to be mailed to ******************************** will need to submit and unexpired government-issued photo ID and proof of address that is current within the past 60 days. ************ may log into her account and use our Secure Document Upload feature. Go to https://www.card.com/, click on the "gear" in the upper-right hand corner, and select the menu option ************************** ************ may also email the documents to [email protected] or send by FAX to **************. ************ can also contact ** at our alternate phone number of **************.

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18021648
  
  I am rejecting this response because: I can not log in I have no access to my account the alternate number provided is the only number so there is no alternate that I can call and they closed my account way before me contacting anyone not allowing me to access my funds for months now I have sent my ID and address to them my ID isn't expired and proof of address. I am not asking them to send to any of my accounts with them im asking to send my money to my new bank account other than card.com so all I need to do is once again provided my id bank info to new bank and have funds transferred outside of card com so sending proof of address isn't necessary because I want my funds transferred outside of card.com. Why can't that be done or understood I don't want any account with them I want my money that they have transferred outside of card.com to my new bank account. That's all I want so when they can do that I will send my bank account and routing number along with my ID it's my money it belongs to me and I want what's mines I don't want a check I want it transfered to my new account outside of card.com because I am afraid that they will reopen an account for me without me knowing just like they have sent out things and closed things without me knowing I just want what's mines please. Routing 041215663 acct1315567334934 with ****** bank. I attached my id and bank info to send my funds
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/20/2022

  As stated previously, we will not transfer any funds to any other account. The account was closed, a check for the remaining balance can be mailed once verification documentation is received. No further action will be taken on the account until the required documentation is received. The documentation required is an unexpired government-issued photo ID and proof of address that is current within the past 60 days is required. *********** can email the documents to [email protected] or send by FAX to *************.

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18021648
  
  I am rejecting this response because: I will only send documents through this platform so I can make sure another account will not been open and what proof of address do you needm
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/01/2022

  Please see the attached requested documents.

  

  Business Response

  Date: 11/02/2022

  We reviewed the documentation attached to the rebuttal. The proof of address submitted is insufficient.************ can submit a notarized Lease Agreement or utility bill dated within the last 60 days to [email protected] or send by FAX to **************.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18021648
  
  I am rejecting this response because: I have some summited a legeal document with my address so now I'm gonna summit my light bill which is paperless I just want what's mines what I worked hard for this whole ordeal has missed place my entire life it threws my life in an uproar all because of this s*** and because of the previous matter of my account being hacked and not getting back my money on that but you want to juggle me even more about again what's mines is mind blowing. I'm gonna summit my paperless light bill one page showing my address and the other showing the connection date. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a new account creation confirmation letter along with a debit card connected to that account from Card.com. This was in my daughter's name.We never opened an account with them so it must an ID theft case. I have been trying to contact card.com customer service to report fraud. However, there is literally no way to contact them over phone. On the phone they requests SSN before talking to any customer service rep. I tried entering my daughter's SSN but it doesn't validate. If SSN doesn't validate, phone system just disconnect the calls. There is no other phone number/email address listed on website to report fraud. I would like card.com to 1. Close my daughter's card/account.2. Setup a dedicate phone number/email for customers to report fraud.3. Increase their ID verification when opening an account. It seems they never matched SSN to account holder's name and issued a card.

  

  Business Response

  Date: 09/07/2022

  We are unable to disclose any information on a third partys account. That person will need to contact CARD directly for assistance. They can contact Card.com at ************** or CARD Premium at *************.

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17924974
  
  Thanks for providing direct phone numbers. I was able to connect with  the Premium card service. They said they will close the account but were

  1) not able to provide me a written confirmation. 

  2) Neither could they provide any additional information about the account (where it was opened from, when it was opened and who opened it).

  I can understand (2) but (1) is not acceptable. I would like a written confirmation that the account in question is closed. I gave my updated address to rep. ****** send a written confirmation that this account is fully closed and not linked my daughter's credit history. If it was already reported then it should be removed.

  When I asked for a supervisor, it was put on hold and no open responded even after half an hour. (I have screenshot from mobile phone showing 30 minute wait). Is there a way to speak to someone in your fraud **** who can take up this case and followup instead of just regular service rep who are limited by what responses they can provide ?

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/08/2022

  We are unable to disclose any information on a third partys account. Please have your daughter contact CARD at **************. We need to speak to her about the account opened in her name. 
  

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17924974
  
  I am rejecting this response because:

  Thanks for your response. Appreciate you looking into this. Problem is you are directing to call customer service number, however we (me and my daughter) already spoke to the customer service on phone. They said that they don't send a written confirmation (either email or letter) on account closure. So that is not helping. All banks/credit card companies have a process to send confirmation on account closure.

  I need your help in getting a written confirmation from card.com that you have closed the account. You do not have to reply on BBB with any personal information. I just need you to confirm on BBB that you will be mailing me a letter confirming account closure and I can close this case. Last 4 of debit card numbers are **** and account number are ****. I had already provided updated address to rep on the phone. So  you should have everything you need.

  Thanks again for your patience.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/14/2022

  We were able to locate the account in question using the information provided on the rebuttal response. As previously stated, we are unable to provide you with any information on a third party's account. We will communicate directly with your daughter as to the action taken. 

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get into my online account card.com premium every time I type in my password it tells me that incorrect then when I call it tells me to type in my social security number and my ZIP code and it tells me that the zip code and social security number don't match

  

  Business Response

  Date: 08/31/2022

  We attempted to contact ****************** but were unable to reach her or leave a voicemail message. We need to speak to ****************** regarding her concerns with being unable to access her account. ******************** can contact ** at using the telephone number of **************.