We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rugs

Muddy Mat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with them on the 4th of May never received an update reached out to them on the 11th telling I have not received no tracking number or update and asked for order to be cancelled and refund they responded with we will be looking into the shipment and we will get back to me in 24 to 72 hours they completely ignored that I asked for a refund if I knew they had this many compliments I would have never bothered to order

    Business Response

    Date: 05/15/2025

    We want to inform you that we have canceled the order and we are issuing a full refund for this transaction. If you have any other concerns or need further assistance, please do not hesitate to reach out to us. We are here to help and ensure your satisfaction. Thank you for your understanding and cooperation.

    Customer Answer

    Date: 05/15/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ********

     

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company fail to send ME my mat and then failed to return my money,, I feel they scammed ME,,, this company is on tv and are running scams on the publicthey wont send ME my mat and wont return my money,,,

    Business Response

    Date: 05/02/2025

    Thank you for reaching out, and we're truly sorry to hear about your experience. We completely understand your frustration and would like to assist you as quickly as possible.

    However, we were unable to locate any order under your name or email address. To help us investigate this matter further and resolve it for you, could you please provide your order number or any other details related to your purchase (such as the email used or shipping address)?

    Were here to help and ensure this gets sorted out for you.

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order never arrived. Ordered on 1-15-25. Several emails and ******** messages to no avail. Over $100 wasted

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 12/28/2024 Recd an email on 1/7/2025 stating they had a label and was getting ready to ship. 1/28/2025, sent email stating I still hadn't received the Muddy Mats. They did write back stating they show that the label was created on 1/7. Which I already knew. 2/3 Wrote them again stating I wanted the mats "now" 2/10 Wrote them again stating I wanted a refund. I want the mats (3), or my money back.

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online orders on 12/31/24 and 1/1/25 ************ uses deceitful and predatory practices. They advertise all over social media, including ********************* three reasons this company is deceitful and predatory:1) Upon entering a credit card number and information, they automatically charge the credit card. They do not take you to a summary page or let you review the information before purchase.2) After automatically charging the card, they bring you to another screen to try to have you order more stuff. They offered me anti rug slippers for $1.99. Upon billing, I was charged nearly $20 for them and had to contact customer service via email. They reimbursed me a partial amount, but still overcharged.3) I wanted to verify the screen that said $1.99, so I went through the order again. It automatically placed a second order! I immediately emailed customer service and specifically said cancel the order. They wrote back and said they could give me 40% off the order and would hold the order for 24 hours in case I wanted the 40% off. Well, they automatically sent the order without verification and did not even take 40% off. I have emailed customer service an additional two times (5 times in total) to try to resolve this situation to no avail.

  • Initial Complaint

    Date:02/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-28-2024 i purchased 3 muddy mats And paid them $74.10. When i received my order I was missing the charcoal size 24x35. I've tried contacting the business and each time they ask me to send pictures, which I have and they tell me they are working hard and I still have not received the missing mat.

  • Initial Complaint

    Date:01/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 5 I ordered from Muddy Mats. Order #B53D865A24 January 12 they said item shipped. January 24 the tracking number provided shows it still hasn't been shipped. After numerous attempts of contacting the business I still have no answers to where my order is. I have been charged for this order but have no product. Please help. All I want is my order delivered to me

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 3 muddy mats on January 5, 2025. Upon placing the order, I was informed that I was eligible for a free gift. The gift was not free and I was charged for the product. On January 7th. I received an email that my ordered was shipped. I checked the tracking number numerous times with no information available. I tried to call numerous times as well, with no success. Today, I was finally able to get a representative on the phone. When I asked about the tracking, he stated that it had not been shipped due the wildfires in **********. I understand that. I asked to cancel my order and receive a refund. At that time, he offered me a $50 gift card to keep my order and he would expedite the shipping. Let him know that I would still like to cancel. I was then offered 40% off of my order. I rejected that and told him I would still like to cancel the order. He then came on the line and stated that my order was not able to be cancelled because it had been shipped. Completely different from what I was initially told. Now, I'm not sure that I will ever get my order and I have already paid $109.38. ******** company!!!

  • Initial Complaint

    Date:12/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Muddy Mat which came with an offer of free gloves. I was then charged for the gloves as well as shipping, which came under a separate charge from the mat. I emailed and did get a refund on the gloves, but never received the free gloves. I have been through 5 emails with their customer service and they are big on apologizing but I still have never seen the gloves. They spend a lot of time documenting how customer service is their main priority, but there has been no solution.

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have NOT received my order which is over $250. I received an email stating it was shipped with ****** shipping? on December 17, 2024. I have a tracking number and an order number, but no one recognizes either. When I called the number, the non-American person stated she would refund six dollars and 99 cents for shipping! That's it! They took my money. I am a senior citizen! I can't just throw around hundreds of dollars.

Muddy Mat is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.