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Business Profile

Carpet and Rugs

Muddy Mat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 8/14/22. I reached out to Muddy May for any shipping information, on 8/21/22 as I haven't got any shipping details. They emailed me back and said that the item I wanted, is out of stock. I have requested to cancel my order and to refund my $74.85, FOUR TIMES in last 3 days, back and forth via email. They keep trying to give me discounts and “perks” on other items, that I am not interested in. All I want is my money back asap!

    Business Response

    Date: 08/26/2022

    We sincerely apologize for the inconvenience. We would like to inform you that the full refund was processed last 08/24/22 at 3:56 pm for the amount of $74.85. Please check your ****** account for the refund.

    Customer Answer

    Date: 08/26/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 17760076, and find that this resolution would be satisfactory to me. I received the refund and this complaint is resolved.



    Regards,



    ******** *****



     

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Muddy Mats online on 07-14-22 at 4:02pm. I received an email that the products were shipping on 07/25/22. According to tracking info, the items shipped on 07-18-22 "Shipment Delivered to ****** On 07-20-22 "Package processed-*******, **". 07-21-22 ************* Facility-*******, **". 07-25-22 "Departure Scan: Enroute to ************ **. 07-25-22 "Departed Shipping Partner ********* **** Awaiting Item. Your tiem departed a shipping partner facility at 11:34 am on July 25, 2022 in ************************. This does not indicate receipt by the **** or the actual mailing date. (Is my package stuck in trasit? Is my package stuck in customs?). 07-27-22 "Sorted at *** Facility-******, **". And that is the last I've heard from them. I have also emailed them directly. Today is 08-10-22.

    Business Response

    Date: 08/12/2022

    We sincerely apologize for the delay in shipment. We successfully fulfilled the order and handed it over to *** on 07/18/2022 to deliver to your shipping address. We fulfil and ship orders in less than 48 hours so that you will receive your order within our promised time frame of up to 10 business days. However, as I checked, the order is stuck in ******, **, ************* and got no movement from there. We did not receive an email from the customer. We would highly suggest for the customer keep in touch with our customer service team so we can resolve the issue as soon as possible.

     

    ************************************

Muddy Mat is NOT a BBB Accredited Business.

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