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Business Profile

Collectibles

Collectors Holdings Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Collectors Holdings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Collectors Holdings Inc has 6 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For reference Collectors website states that cards destination will be available to be modified once card grades are revealed to the customer.I spent over 3 grand to have cards ********* card grades were revealed at 10:41 am EST & I checked my order as soon as I got the email/app *************** option to change the destination for my cards and 30 minutes later my order is marked completed with all 200 of my cards being sent to the vault.I call them and they say nothing can be done as it's already shipped to the vault and that I'd have to contact the vault, I email and the same issue while even admitting it was a error on their side.What a slap in the face. They add all these features, promote them, and all they do is s**** the customer ******* kids Christmas present is ruined and it was out of my control as it was on the business side that the bug occurred but my 11 year old is the one that has to pay.

    • Initial Complaint

      Date:11/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 7th, I filed a complaint with the ************** at *** regarding a $75 express grading service I purchased. This service was supposed to provide an encapsulated grade for my rare sports card, with an insured declared value of $1,500. During the grading process, while the card was in PSAs possession, the card was damaged. The damage was noticed when I picked up the card after grading.The ************** reviewed my claim and acknowledged that the card was damaged during the grading phase. Their graders notes indicated that the card initially received a PSA 10 grade but was downgraded to a PSA 9 upon a second review. Photos taken by *** during the submission process show no damage prior to grading.Initially, *** offered me $500 as compensation, citing market value. I was dissatisfied with this offer and requested more information on how they arrived at this figure. According to my own market research, the closest variation of this card sold for $2,150 around the time of my claim. *** later stated that their offer was based on a more frequent sale on October 22nd, where the card sold for $1,200. They increased their offer to $779 along with a $100 account credit.I then presented PSA with evidence of a more recent sale on November 13th, where the card sold for $1,500. Despite this, the *** representative informed me that their offer of $779 plus the $100 account credit was final.I am dissatisfied with this resolution, as the declared value of the service I paid for was $1,500. I believe that **** compensation offer does not align with the service agreement or the cards demonstrated market value.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is one of the worst things I ever had happen with any business. This company literally stole money from me! I had a card reholdered through their service that took over 3 months to complete. After I waited that long my card sat in their warehouse another 2 weeks after it was complete. I reached out to their customer ********************** asking them what the delay was. They didn't respond right asway and I saw my card finally shipped. I had selected *** Ex Ground for my return shipping that my card came back Express mail. I didn't think anything of it since my card was late thinking they upgraded my return shipping.I was wrong! I looked at my ban statement and saw that they charged my card for Express mail shipping without my permission! This is literally theft. I did not have money to pay $99 for shipping a lower end card. I contacted their customer ********************** department and they ensured me that they would get it taken care of right away. Well it has been over 2 months and I still haven't got my money back! This is unacceptable! This is a multi-million dollar company mind you

    • Initial Complaint

      Date:11/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company $45.38 for shipping and insurance to send my order back to me after grading. There was no attempt by ***** to deliver the order or notice left at the delivery address, and the package was returned to ***. I work from home and have a Ring doorbell camera. ***** never showed at my house. I contacted *** to get it sent back to me, assuming they possibly misaddressed the package since the ***** tracking number shows a single delivery attempt. Now they're wanting me to pay another $45.38 to send them again. I already paid to have the cards sent back to me and they were never delivered. I don't know if the carrier attempted delivery at the wrong house, but they never showed up at my address. I shouldn't be made to pay for a service I did not receive. The customer ********************** representative I contacted at *** said that I needed to complain to ***** and not them. I paid *** to ship my items back. They paid *****. If anyone needs to complain to *****, it's PSA since they opted to use their services. Now *** is holding my cards hostage because I refuse to pay two shipping charges.

    • Initial Complaint

      Date:10/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/6/24 - I filed complaint with *** and Customer ********************** ****** **** stated she would submit a voucher for the inconvenience that *** admitted to causing. **** stated if they approved it I would receive in the mail toward the purchase of another order. Never received any voucher after two months. Company is falsely telling customers that they will receive a voucher, but *** never approved any. When asked for the legal department, **** stated she was attending a convention and was later sick due to an illness. Would not provide legal department information. Customers spend hundreds of dollars on subscriptions and getting cards graded only to receive no compensation for poor customer **********************. **** admitted to company faulting on service levels and offered a compensation that never happened.

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted twenty-one cards for grading to *** on July 18. I paid a total of $398.79 for grading services. Seven of the cards returned to me have room to slightly move from side to side. After receiving the cards in their cases, *** had correspondence with the business. Here is a part of the first message from ******: I am part of the ************************* (***) team here at ***. Thank you for submitting your ***************** Request. The certs are encapsulated in the appropriately sized holder. It is normal (and ideal) for there to be some degree of movement - otherwise, it would be too tight and possibly cause damage to the card. Please know that our continuous improvement and quality assurance teams are aware of these types of concerns, and *** is constantly striving to improve the services and products it offers. MY RESPONSE: Hello ******, Thank you for your response here. There are several reasons why I don't believe your explanation. First and foremost: Why are some cards, from the same order, able to move around while others are not? Furthermore, cards that are graded and encased by ******* and *** never move around in their cases. Additionally, I am not just accepting this and letting this go. NEXT MESSAGE: *******, Every card is produced with slight variations in thickness and size. Additionally, each grading company has different types of holders, so I cannot give you an explanation as to why those grading companies certs do not have any movement. MY RESPONSE: ******, some standard sized cards are able to move around in the case while others are not (from the same order). What does Q & A mean to you after each card has been encased? Recently, I purchased two different PSA graded cards from the same set, 1987 Fleer Basketball. One, a ***** *******, is able to move in the case, while the other (****** *******) cannot move. I'd like to be refunded for the cost of the grading for the seven cards. I have videos of the cards moving in their cases.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sports card off of **** that was sent to the *** vault. When an account was made for the card an old email address was used that I no longer have access to or is even working. I need to have the account set so that I can use my new email address. I have made several calls to the vault talking to someone and have sent 4 different emails starting with the first one on August the 7th. I have received 2 responses from them but none of those responses is helping my problem. I have sent all of the information they required even with pictures and still cannot get any help from them in acquiring this card from the vault.

    • Initial Complaint

      Date:09/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I (customer Number *******, sent cards to *** this summer for grading and then the cards were stored in the psa vault. At that time all was paid. Then they lost a card, and I complained. No response. So, I decided to take all cards out. I paid 45$ for something. Then a week later I had to pay 100$ for shipping. Then on 9/9/24 email from *** stated cards were shipped. See attachment. Now I receive another email (see attachment) requesting more money for the cards to be shipped. Unscrupulous behavior at best. I request all my cards, and I will sever ties with them finally.

    • Initial Complaint

      Date:09/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a membership at a sale price of $99 one year ago. I was recently billed $149 for 'ongoing membership' which I didn't realize continued unless I cancelled. I did not receive any services from this company, nor do I want any services, only a cancellation of this so-called membership. I believe this is a sneaky way to extract money as I wouldn't remember to cancel this after one year.

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a 415 card off ****. They shipped it to psa vault against my wishes now I cant get card. Ive called them and emailed them every day for 2 weeks and they keep giving me the run around. They stole 415 dollars fr me.

    Collectors Holdings Inc is NOT a BBB Accredited Business.

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