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Business Profile

Collectibles

Collectors Holdings Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Collectors Holdings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Collectors Holdings Inc has 6 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding a pricing and submission dispute with *** (Professional Sports Authenticator). Despite being a long-term customer who has spent thousands of dollars with ***, they have failed to address my repeated requests to process my submission (#********) under the September 2024 special, which offers a rate of $12.99 per card. Instead, they are processing it under the wrong submission number (#********) and at a higher rate.I have communicated with PSA multiple times to correct this mistake, yet my requests have been ignored. ***'s representatives acknowledged my concern but failed to provide confirmation that the correct submission number would be used. Moreover, they warned me that if I dispute the charge, my account would be blocked, effectively holding my property until payment is made. This seems like an attempt to upcharge me against my will and forces me into an unfavorable situation without justification.I am requesting that this issue be escalated within ************** to ensure that my submission is processed correctly under the special pricing I requested. I believe this behavior is not only deceptive but also damaging to the customer relationship and trust I have had with *** over the years. I hope for a resolution that honors the advertised pricing and corrects this processing error.

    • Initial Complaint

      Date:09/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The *** vault has had possession of my card since June but will not let me withdraw it or list it for sale. I'd like the card shipped to me or a refund.

    • Initial Complaint

      Date:09/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a very expensive **** ***** sports card from **** on August 10th, it was shipped to **** Authentication and they authenticated the card. It was then shipped from **** Authentication to PSA Vault. It was handed off to *** on August 19th. Since then, its been 24 days and I still do not have access to my card. I have sent email after email to **** and ***. **** actually worked with me and verified it was shipped to *** and they had it. *** has been awful with correspondence. Ive emailed them numerous times and showed them my correspondence with ****. I have only received two emails back from ***. The first one said I was wrong and that **** had the item. The second email only came because I had to call *** customer ********************** 6 times before someone finally sent a message to PSA Vault about my issue. The manager of *** vault who wouldnt name Himself in the email, stated hed have an answer for me in 48 hours. Its now been ********************************* update even though Ive emailed them multiple times since then. This is unacceptable, the card I purchased is worth thousands of dollars and PSA cant give me an answer as to where my card is. I either want *** to get my card or pay me $5000 dollars for loosing it.

    • Initial Complaint

      Date:09/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Im reaching out in regards to a sports card that I submitted to this company. In case you are not familiar, this company gives sports cards grades and seals them inside a case. At the top of the case is a label that gives a description of the card and its grade. Grades can be from 1-10, with a 10 being the best and most valuable. This card was an autographed *** card that was numbered out of 25. I originally submitted it on 6/10/24 and paid $75 plus shipping and insurance to and from, bringing the total to over $100 when said and done. I received my card back with a Grade 9, but they valued it at $231. This card is worth well over $1000. Issue is There was a little chunk of plastic they sealed against my card so I contacted them to open it up, and reseal it. Resubmitted the card 7/10. Turns out they damaged it and my grade dropped to an 8. At that point, they told me my card was worth $1000 before the damage(even though they originally valued it at $231). They said it was now worth $700 after damage and refunded me $300. They are just making up prices and cant prove how they valued that. The 2nd issue is they resealed my card in case it shouldnt belong in this time and drops it value even more. Its not a case that they use on anything else its not the service they offer on their sight and I no longer am able to sell it to the buyer I had lined up, or 2 card shops that have never seen the case they put it in. I then submitted it for a 3rd time on 8/9 and keep telling them to put in in a normal case. Once again they put it in the case that they dont use for anything else. 8/21 was my last contact with them and I told them to get my card out of the case and send it back to me how they originally got it from me, unless they can do it right. Im losing hundreds of dollars from this company off this card due to their negligence. They still have my card and I want it back in the normal case they offer, how I originally sent it in, or replace with grade 9

    • Initial Complaint

      Date:09/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used this once last year. I was okay with the price for my one-time use. Auto-renewal set as a default, I did not see an email notifying me of renewal, and I got charged $150. After demonstrating non-use, I requested a refund. Support told me they wouldn't make an exception for me, because if they made an exception for one person who doesn't use their product, they'd have to refund other people's money, too.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/6/24 I was charged a renewal fee of $149 for a **************** membership. On 7/27/24 I attended the National Sports Collector's Show in *********, ** and submitted an order with PSA Cards (a subsidiary of Collectors Holdings). I had a frustrating time getting my submission entered and waiting in line too long. I told a customer ********************** *** for the company to cancel my membership renewal. She put her hand out and I handed her my phone (which was already logged into their website). She gave the phone back after a minute or so and said my renewal would be canceled and I would not be charged again. I was charged again on 8/6/24. When I contacted customer ********************** after being charged I was told I did not cancel my renewal and there is nothing that can be done. I explained my situation but customer ********************** did not remove the charge and acted like I was lying and was never at the show, even though I did submit cards for grading at the show on 7/27/24. Customer ********************** simply stopped responding to my emails trying to resolve the situation.

    • Initial Complaint

      Date:09/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent in a perfect card as you could tell by the conversation with the buyer and myself. Once I got the card I sent it into PSA. That could only be where the damage came from and there are pictures showing. The card was in perfect condition when it came from the seller when it got to me and I immediately sent it in and came back graded with all kinds of damage. They will not reimburse what a gem card would grade and value. It is now worthless card devalued because of the damage they caused. I am looking to get that card replaced. That is all I'm asking. It is hard to find and I had one and now it's worthless. They need to compensate for that! It is a 2021 ******************************* white signature select Auto /35

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to their Collectors Club approximately 2 years ago so that I can get cards graded at bulk prices. The membership costs approximately $99. *** submitted orders in the past and have paid in full. The two most recent orders that I submitted had inaccurate completion dates. Standard waiting period is ********************** question were completed much faster than quoted, one order being completed in 30 days or less. The order I paid in full for prior to this was late by over 60 days. It also included a healthy up charge on the grading fees that were not discussed with me until the order was ready to pay for. In essence I am having financial difficulties and Im paying for the final two orders. They have locked me out of the Collectors Club and I can no longer access any of these orders including what is owed. When I ask, I get a screenshot of just the amount from PSA. I do not even recall many of the cards in this order. PSA recently emailed me and said that if I dont pay in their allotted amount of time, my personal property will be sold. I have offered to make progress payments until paid in full and they will only accept full payment. PSA is not willing to compromise in any way to help me with payment. In addition I feel that they have stolen the membership fee that I did pay in full for. This company is extremely deceptive and unfair in their business practices. I recommend never using them. ******* and other grading services are less expensive, faster and overall superior to PSA. In fact when I called PSA, they claimed the person that sent the attached documents did not even work there.

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two packages that were mailed using shipping labels paid for using Shippo service were confiscated by **** for possible fraudulent labels. The labels were not fraudulent however, after speaking with ******, had expired. My personal possessions were falsely confiscated without any additional explanation or answer after sending multiple email requests to have my belongings returned. The tracking for the items are ************************** & **************************. I would like my property to be returned. I will pay for return shipping if necessary. Again the labels were NOT counterfeit, they were unknowingly expired. I paid for both legally and didnt know the labels had an expiration date.

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date PSA sent email confirming receipt of all items mailed - 27 total items: 7/26/24 Sent multiple emails including used PSAs App to request all items in the attached orders 27 total items to not be graded by PSAs grading service and to be returned. Have not received items back nor have I received any confirmation the request to cancel was received.

    Collectors Holdings Inc is NOT a BBB Accredited Business.

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