Reviews

Review Details

• Review fromThomas D

  Date: 07/10/2025

  1 star
  Total scam. ordered one package for $18 noticed bank account charged $114. Called them the very next day to cancel , they would not do it. Now they are doing everything to make it hard for a return . Called my bank and reported them.

• Review fromKadie K

  Date: 07/07/2025

  1 star

  Kadie K

  Date: 07/07/2025

  I ordered on the 6/28/2025 then an add on pop up I decline after a Subscription pop up when I saw it was going to cost $246 I hit the cancelled button and they charge me anyway. I find their numbers and i have been calling them since last week to cancelled the subscription to no avail. I keep getting all of our customer services are busy please leave a message someone will contact you i have not heard from them. I need a refund and return this product. I don't like to be scam. Also the product did not come with an invoice and I didn't receive an email conformation either. They just took my money and sent me the product which I do not want. I hope they can rectify this situation

  BugMD

  Date: 07/10/2025

  Thank you for your feedback, and we apologize for the delay in responding to your ******** this time, were unable to locate an order associated with your email address, which is why we havent been able to access your account. However, our team has sent you an email today requesting additional information about your order so we can assist you further.Were here to help in any way we canplease be sure to reply to that message so we can move forward with resolving your concern.

  BugMD

  Date: 07/10/2025

  Great newsweve located your account! It appears there was a typo in the email address associated with your order, which caused the initial confusion.Our team has sent you an email today with details to help resolve the issue. Please reply to that message so we can assist you further and ensure everything is taken care of.

• Review fromGrace T

  Date: 07/07/2025

  1 star

  Grace T

  Date: 07/07/2025

  If I could leave no stars I would I thought when I was gonna place a order for ***** I was charged ****** I have tried to call and left a message and also sent many emails to have this order canceled and refund my money but can not get any answers. I will have to repot them if I dont hear from them today I will report them to bbb.

  BugMD

  Date: 07/10/2025

  Thank you for your feedback. We understand your frustration and acknowledge the multiple times youve reached ****** help us support all customers as efficiently as possible, our automated messages kindly request that multiple emails or calls about the same issue be avoided. Each new message resets your place in the queue, which can unintentionally delay our response.That said, our team has sent you an email today with instructions on how to return your items for a refund, should you choose to move forward with that option. Additionally, a manager will be reaching out to you tomorrow to see if theres anything more we can do to assist.We appreciate your patience and the opportunity to make this right.

• Review fromTaina V

  Date: 07/07/2025

  1 star

  Taina V

  Date: 07/07/2025

  I ordered a pack for $7.99 and they charged my account $139! They are the worse it was a scam or something

  BugMD

  Date: 07/10/2025

  Thank you for your feedback, and we apologize for any confusion regarding the pricing. The $7.99 reflects the price per item, and we see that your order included 16 items.Transparency is very important to us, and were continuously working to improve the clarity of our listings and communications.

• Review fromKate K

  Date: 07/05/2025

  1 star

  Kate K

  Date: 07/05/2025

  Scam. I ordered patches once but not impressed. Several weeks later said my new order was shipping soon. I never requested a new order and I did not sign up for subscription. For two weeks I sent emails saying I did not order. After weeks of back and forth they sent order anyway. Im not sure how good product is but their business conduct is appalling.

  BugMD

  Date: 07/10/2025

  Thank you for your feedback. We're sorry to hear that the "Subscribe & Save" option wasn't clearly communicatedtransparency is very important to us, and were always working to improve clarity.Weve confirmed that your subscription has been canceled, and we see that youve initiated a return for the product. Once it arrives back at our facility, well process your refund promptly.

• Review fromKeshia F

  Date: 07/05/2025

  1 star

  Keshia F

  Date: 07/05/2025

  This business has a SERIOUS problem with their CUSTOMER SERVICE. Especially one certain customer representative by the name of ******** She knows absolutely nothing about her job. I have tried at least 4 times to put my issue into more simpler terms in hopes that maybe, just maybe it will click in her brain exactly what I'm asking.....but nope! She continues to tell me to "have a great day, so sorry your not a customer" blah blah blah. ******* alone I guarantee you has lost soo much business for this company and from the other reviews I've read she's not the only one. Something has got change within the customer representative department if they don't want potential customers/returning customers to believe that the product is just as inferior as their employees they have hired to be knowledgeable about the entire product itself and the company as a whole. If they don't know, then that means that the company doesn't even know or else they would have given them this knowledge to be able to do their job and bring in sales. Plain and simple.

  BugMD

  Date: 07/10/2025

  Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration it caused. Our goal is always to provide helpful, respectful, and informed service to every customer.We want to assure you that we take concerns about service quality seriously, and we will personally review your interaction with ******* to better understand what happened. While we stand behind our team, we also believe in continuous improvementand that includes holding ourselves accountable when something doesnt go right.We will have a manager contact you within one business day. We appreciate your feedback and the opportunity to do better.

  Keshia F

  Date: 07/14/2025

  The whole customer representative team as a whole needs some major improvement, plain and simple. Then again if the front line of the company isn't knowledgeable then the company itself isn't knowledgeable in how to train a customer representative staff or they just don't care. If the company doesn't care then they don't care about their product. If they don't care about their product, then they don't care about their customers. If the website is misleading and causing people to spend way more than what they intended, then fix it ASAP, PRIORITY NUMBER ONE!. No one wants to continue to be a customer to a business that they deem as a thief. All of the complaints I've read are almost all the same. Misleading website stealing their money. So why hasn't it been fixed, when these complaints started the first time?

• Review fromCharles M

  Date: 07/03/2025

  1 star

  Charles M

  Date: 07/03/2025

  This is ******* roaches, spiders, others are killed by spraying the hiding ********* may kill those spraying on the bugs.Automatic reorder set up is ******* careful.

  BugMD

  Date: 07/10/2025

  Thank you for your feedback. We are sorry to hear that the product didnt meet your expectations. We take concerns like yours seriously. Our product is designed to be most effective when used as directed, and were here to help troubleshoot if needed.Regarding the automatic reorder: many of our customers appreciate the convenience of subscription, but we understand its not for everyone. The subscription option is clearly noted at checkout, and were happy to assist with cancellations or refunds if there was any confusion.

• Review fromRobert M

  Date: 07/01/2025

  1 star

  Robert M

  Date: 07/01/2025

  I ordered a box of the BugMd mosquito stickers for about $25 but received the 6 boxes for $117.89. I tried calling several times but was hung up on the phone after about a minute every time. Last week I received a charge from BugMd on my Paypal account for $26.51 . and learned that I unknowingly had signed up for a monthly subscription, which I cancelled through Pay Pal today.

  BugMD

  Date: 07/02/2025

  Thank you for your feedback. It appears that your order was placed using our "Best Price" option, which includes a total of 6 boxes. We also want to assure you that your voicemail(s) were received, even though our system does have a 1-minute message limit.
  Additionally, we do offer a "Subscribe & Save" program, which provides steep discounts in exchange for recurring shipments. Please note that this subscription can be canceled at any time without penalty either by contacting customer service or you can log into the customer portal and self manage your subscription.
  You’re welcome to cancel through our customer service team, or if you prefer, you can manage your subscription directly through our customer portal.
  We’re here to help and appreciate the opportunity to assist you further

• Review fromJames K

  Date: 07/01/2025

  1 star

  James K

  Date: 07/01/2025

  Ordered bug MD supposed to be a deal then tried to get out of add for purchase and ended up with one order for 117.40 and an order for 52.17 .
  Called customer service the next day and complained and told them to cancel any further orders. Thought it was over then looked at credit card statement and just was hit for 27.13 today this is unbelievable and this company needs to be sued

  BugMD

  Date: 07/02/2025

  Thank you for your feedback. We strive to be fully transparent with all customer charges and apologize if there was any confusion during the checkout process. When the “Yes, add to my order” option is selected, the item is immediately added to your order and charged accordingly.
  Our records show that you’ve been in contact with our customer service team, and we’re happy to assist further. Please remember that you’re welcome to return any unwanted items for a refund in accordance with our return policy.

• Review fromkenny l

  Date: 06/30/2025

  1 star

  kenny l

  Date: 06/30/2025

  I was on the site and was going to buy the stickers and changed my mind and never confirmed the order. They processed the order and charged my credit card anyway trying to call them after I got their number from Amex because its not on their site anywhere. their chat bot said that I can not cancel the order once its been processed, we all know that can't happen in 15 min, which is the amount of time i closed out the site and got a alert form my card company. scammers are what they are stay clear of their site.

  BugMD

  Date: 07/01/2025

  Thank you for your feedback. We’re sorry for any confusion regarding your order.
  Please note that charges are applied at the time your credit card is submitted and the "thank you for your order" popup occurs. Our phone number is listed on our website under the Return Policy, and we also offer 24/7 live chat support at www.bugmd.com for your convenience.