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Business Profile

Pest Control Supplies

BugMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Reviews

Customer Review Ratings

3.17

Average of 347 Customer Reviews

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Review Details

  • Marcus W

    Date: 07/30/2022

    Marcus W

    Date: 07/30/2022

    Your product does not seem to work at all on my indoor patio with fly problems, but the main thing is, you fn charged my card for another order without my consent!!nnn

    BugMD

    Date: 08/02/2022

    Thank you for your note. Our records indicate you signed up for a subscription with a discount on your first order. We apologize for any confusion. We will have someone from our support team contact you today to resolve.

  • michael T

    Date: 07/30/2022

    BugMD is not good product ! Please do not buy this product.

  • kristin f

    Date: 07/27/2022

    kristin f

    Date: 07/27/2022

    I am loosing my mind I ordered I time they won't stop sending this product to me and charging me This product didn't work well I don't like it but can not seem to do anything to cancel. I have been changed over 5 hundred dollars so far and can not cancel it . Bug Md are nothing more than the common thief. They continue to steal from me on a monthly basis. I am starting a class action law suit against them. I need help from the BBB please! How can I get money they have taken from me back and stop this horrible product from coming to my house ? This should be illegal to do this to people.

    BugMD

    Date: 07/29/2022

    Thank you for your feedback. We are so very sorry for the experience you are having with BugMD. We looked and cannot find a support ticket with the email you used on this review. Our support team will reach out to you immediately to resolve this issue!

  • Nadia T

    Date: 07/22/2022

    Nadia T

    Date: 07/22/2022

    This is such a fraudulent company and it is such a disgrace. When you order a product from, make sure you go to whatever method of payment that you used and check on your automatic payments and cancel them off it if you do not want the product. They just stole $42.45 from my PayPal account. The product is even the worst product that I ever bought. I wish I could give a zero score 10 times over.

    BugMD

    Date: 07/25/2022

    Thank you for your feedback. We're sorry that we've not met your expectations. We'd be more than happy to help you and we've sent you an email on Saturday July 24 as it seems the phone line was disconnected during our conversation with you. Please reply to our support email and we will do all we can to assist you.

  • Iris W

    Date: 07/21/2022

    Iris W

    Date: 07/21/2022

    Product needs to be applied and reapplied and it still doesn't do the job. They won't return my $47 for 2 bottles no supervisor available...well I hope they like their feedback. **********************

    BugMD

    Date: 07/25/2022

    Thank you for your feedback. Unfortunately we cannot locate your contact with our support team using the email on this complaint. Please be sure to contact our support team, if your are within your warranty period we'd be happy to help you with a refund or find a product that is right for you.

  • Kelle E

    Date: 07/20/2022

    Kelle E

    Date: 07/20/2022

    These people are crooks. They don't tell you that you can't return a product that doesn't work. Actually, that isn't true, you can return it if you haven't opened it (what??), but only if you pay to ship it back and a restocking fee. It doesn't work. That is such bull. So disappointed. Just reminds me to not impulse buy.

    BugMD

    Date: 07/21/2022

    Thank you for your note. Please know that you still will receive a refund even though we do not need you to return the product. Please be sure to see our RETURN policy on our website. Our support team will send you an email when your refund has been processed. Please throw away any items that are not in working order. We apologize for any miscommunication.

  • sona n

    Date: 07/19/2022

    sona n

    Date: 07/19/2022

    I ordered one product. I did not sign up for an ongoing subscription. A month later I received simultaneous emails saying that my PayPal account had been charged and that my order was on the way. When I called to complain, I was told I had purchased a subscription, which I know I had not. I was told that since the product was already on the way I could not receive a refund. The support representative reportedly cancelled my subscription for ongoing orders. I certainly hope this is true but I have little confidence in this company being truthful and ethical. Do not get suckered into purchasing from them. Even if the actual product is good, this company does not deserve your business.

    BugMD

    Date: 07/21/2022

    Thank you for your note. We're sorry that you did not understand that with your discounted purchase you were being enrolled in our subscription model. We have cancelled your subscription and we apologize for any inconvenience.

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