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Business Profile

Pest Control Supplies

BugMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Reviews

Customer Review Ratings

3.17

Average of 347 Customer Reviews

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Review Details

  • Vincent M

    Date: 08/25/2022

    Its a scam you order one time purchase and they send you another one and tell you theyre not gonna pay to have it returned to them so you end up paying beware fire

  • Wanda C

    Date: 08/23/2022

    Wanda C

    Date: 08/23/2022

    Great product! Terrible business practices! Cheap packaging, pushy to totally ignoring refund and/or return, and cancelation requests! Trys to charge for and send out multiple orders to same home that have not been ordered! May be okay to order from Amazon, but do not order directly from company! ??

    BugMD

    Date: 08/29/2022

    Thank you for your feedback. It appears you were signed up for a subscription with a discount on your first order. We've worked hard to ensure every customer knows if or when they are signed up for a subscription. Again, thank you.

  • David B

    Date: 08/17/2022

    David B

    Date: 08/17/2022

    I too was fraudulently signed up for a subscription and sent additional BugMD product without my consent. I will never again do business with this company. Save your money!!

    BugMD

    Date: 08/29/2022

    Thank you for your feedback. We've worked hard to ensure every customer understands if or when they are signing up for a subscription. We've taken your feedback and put it into action. Thank you.

  • Ms Diane W

    Date: 08/16/2022

    Ms Diane W

    Date: 08/16/2022

    They are to me not very truthful. They show one product. In the definition g if the article only to show what they wanted you to buy .My question why nor show the, product TELL THE TRUTH!!.Not highlighting a bug on a woman's face.Then showing a bottle which looked like the apple cider vinegar, we use for medicinal purposes. How sad and to me disguising. I would never purchase their product

    BugMD

    Date: 08/29/2022

    Thank you for your feedback. We apologize for any marketing that you do not favor. We will pass along your feedback.

  • Debra H

    Date: 08/15/2022

    Debra H

    Date: 08/15/2022

    This company is a rip off. I purchase the bug zapper and haven't seen a bug yet? Going on over three weeks

    BugMD

    Date: 08/16/2022

    Thank you for your feedback. Our records indicate we gave you a partial refund on August 04th. We will have our support team send you an email to process an additional refund. Thank you for giving us a try!

  • Maureen M.

    Date: 08/11/2022

    Maureen M.

    Date: 08/11/2022

    Same problem as others. Fraudulent business practices. Signs you up for subscription without consent and then refused return. File a claim with your bank. If you have. Ordered, dont! Its a shame because the product works but not worth it!

    BugMD

    Date: 08/16/2022

    Thank you for your feedback. We're sorry that we've been unable to meet your expectations. Please know that we absolutely allow for returns and/or refunds. Thank you for giving us a try!

  • Edward B.

    Date: 08/05/2022

    Edward B.

    Date: 08/05/2022

    Don't buy anything off these people, rip you off, tried to keep charging my credit card

    BugMD

    Date: 08/09/2022

    Thank you for your note. We're sorry that you did not realize you were signed up for a subscription. Our records show that our support team has cancelled your subscription and emailed you with said information. Please be sure to check your inbox, spam or junk folder to ensure you have received our email. Thank you for giving us a try!

  • Patricia M

    Date: 08/05/2022

    Patricia M

    Date: 08/05/2022

    Im have rhe same problem like product but have plenty and don't want any more sent to me. Please stop.

    BugMD

    Date: 08/08/2022

    Thank you for your feedback. Our records indicate our support team acknowledged your request to cancel your subscription on Thursday August 4th. We can confirm your subscription has been cancelled. Thank you for giving us a try!!

  • Libby H

    Date: 08/04/2022

    Libby H

    Date: 08/04/2022

    I loved the product, Cockroach catcher. It worked. I still havent received half of my order. I sent pictures of everything I received and I havent heard back.

    BugMD

    Date: 08/08/2022

    Thank you for your feedback. We have alerted the support team and warehouse to reship the missing items immediately. You will receive a confirmation email today of these actions.

  • Bonnie S

    Date: 08/03/2022

    Bonnie S

    Date: 08/03/2022

    This product is completely worthless. Wish I had checked the reviews before ordering. I ordered 4 stations and paid $116.40. Have had them up and running for over a week and they are doing NOTHING. Bad product and even worse customer service. This company is terrible. When I registered a complaint, they said I can get store credit (& why would I want that?) or 25% of what I paid (a whopping $29). Product sounds great but it doesn't do anything and I know there are critters in my house that would be attracted to the product if it did what it is advertised to do. **************** is worthless, can't really understand the person as their customer service is obviously outsourced to a country overseas.Don't be fooled. It sounds good but is worthless.Frustrated & Furious (**** star rating)

    BugMD

    Date: 08/08/2022

    Thank you for your feedback. We're sorry the product did not meet your needs. Unfortunately we cannot find a support issue using the email on this review; therefore, we will have our support team open a ticket on your behalf. They will reach out to you immediately in attempt to resolve all issues.

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