Reviews
This profile includes reviews for Optima Tax Relief's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,500 Customer Reviews
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Review fromSean C.
Date: 08/23/2022
1 starSean C.
Date: 08/23/2022
This company is a total waste of time. They scare you into thinking they are the only solution for you. They tell you that the *** is mean and will come after your wages. In my situation, none of this was true. After being scared into purchasing their services, I spent 5k to resolve a 29k tax ****. Seemed like a good deal at the time. This was late 2019. Today is Aug 21, 2022 and the issue still isn't resolved. Optima dropped me last december. When I didn't sign up for their "Protection Plan" they closed my account and left me to deal with the rest. As I was now on my own, I spent some time figuring out why I owed so much. One call to the ***, and I knew everything I needed to know. I had stock options for 3 years. I didn't file the cost basis information with my returns. The amended returns that Optima said they filed would have corrected that. I could have done the exact same thing if I hand't let Optima's sales team trick me into believe the *** is more evil than Optima. Now Optima was right about 1 thing, the *** has loooooong hold times (over 2 hours at times) and they don't really seem to care. But they aren't mean. I actually talked to some nice people there. They are held to specific laws/rules that are very rigid. One of them is that they can't give me some of my money back, because the amended returns were over 3 years old. This is something Optima knew, and never told me. Optima took over 6 months to file the amended returns, and never followed up to make sure they were received. (1 our of the 3 were received according to the ***. They cost me more money than they saved me!Let's recap:1. Optima told me they were the only ones who could fix my issue 2. Optima didn't fix the issue (but kept every dime of the 5k they charged)3. I called ***, I was told I had to start all over 4. Issue still not resolved 5. Optima won't talk to me. They say my case is closed.STAY AWAY FROM OPTIMA! You can do this yourself.
Optima Tax Relief
Date: 08/24/2022
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at **************. We look forward to speaking with you.Review fromWanda
Date: 08/22/2022
5 starsWanda
Date: 08/22/2022
This is great opportunity to share my experience as a client. OTR, is an amazing, up front, no sugar coating and pulling a bait and switch. What you see is what you get. Everyone is so eager to assist in helping me, with me in mind, and not looking at a dollar sign. For that I say thank you.Optima Tax Relief
Date: 08/24/2022
Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.Review fromTamika R.
Date: 08/22/2022
5 starsTamika R.
Date: 08/22/2022
The Reps who have been working with me have made this process very smooth.Optima Tax Relief
Date: 08/23/2022
Were so grateful to have had you as a client! Thank you for your kind words.Review fromJason G.
Date: 08/21/2022
5 starsJason G.
Date: 08/21/2022
I feel Optima does a great job of taking a lot of pressure off of having a tax issue an really want to see you happy with a clear and fair resolution.Optima Tax Relief
Date: 08/23/2022
Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.Review fromRonald J.
Date: 08/19/2022
5 starsRonald J.
Date: 08/19/2022
The gentleman handling my case file was very professional in explaining the processes in detail.Optima Tax Relief
Date: 08/22/2022
We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff.Review fromSonia
Date: 08/19/2022
Sonia
Date: 08/19/2022
Im very pleased and thankful that optima was able to help me out and I recommend it to everyone else who's in trouble with the *** thanks again optima tax relief.Optima Tax Relief
Date: 08/22/2022
Owing taxes to the *** is a nightmare! We are happy to hear we were able to help resolve your tax situation.Review fromAntarah H. Hasan Lambert
Date: 08/19/2022
4 starsAntarah H. Hasan Lambert
Date: 08/19/2022
Optimal Tax relief resolved 4 years of unresolved taxes and I am pleased and relieved.Optima Tax Relief
Date: 08/22/2022
Stupendous! We are overjoyed to hear that we were able to get you compliant with the **** We wish you well!Review fromShinina C
Date: 08/18/2022
1 starShinina C
Date: 08/18/2022
Optima is a scam. I dont understand how they are getting these good rating. They even filed my taxes inaccurate and I now owe the **** They never explained that I would be paying them for a service never rendered and the money wasnt going towards my taxes.Optima Tax Relief
Date: 08/22/2022
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at **************. We look forward to speaking with you.Review fromDaniel G
Date: 08/17/2022
2 starsDaniel G
Date: 08/17/2022
After having achieved an almost perfect credit score a few years ago, I hit a wall in my real estate business and fell into debt of around $20,000. I then needed to care for elderly parents, so there was little opportunity to get back to hustling and grinding to pull myself out of the quagmire. I was hearing advertisements for Optima Tax Relief on radio and TV, and was hopeful and optimistic that they could help me reduce my debt. I called and was confident that they were not scammers. They seemed to know what they were talking about and explained the process to me in an understandable way. I agreed to pay them their $4000 fee. After they requested documents from me they began shuttling me from one person to the next, with each one expressing very little acumen in tax law. They seemed to be either trainees or just incompetent. I was not happy when one of them asked my how much I wanted to pay per month with my payment plan. After all the weeks of being shuttled around I was just going to be put into a payment plan with no attempt at a reduction of my debt? I told them that I could have had my regular EA tax preparer do that without having to pay $4000!! I asked for a supervisor who grudgingly told me that their strategy was to show consistency in my ability to make the payments over a one year period. I would pay the $200 per month, then they would attempt to reduce the balance due. I was willing to do that. However, they sent me a Hold Harmless Agreement to sign, which precludes any legal action on my part should they not perform. I called the supervisor and told her I refused to sign it. I am not waiving my rights. The next thing I know I got a call telling me they were ending their relationship with me and that they had fulfilled all their obligations. So, I have a payment plan in place with the *** now, but I am not a happy customer. Save your money. Go to and EA or a CPA that can represent you with the ***.Optima Tax Relief
Date: 08/18/2022
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at **************. We look forward to speaking with you.Review fromSamaria F
Date: 08/17/2022
1 starSamaria F
Date: 08/17/2022
Went with this company for several reasons and regret it every day. This company is quick to take their money and once they are paid they can care less about your concerns. Ive reached out several times asking for a status update and they refuse to call me back. I do not recommend this company and will encourage anyone looking for back tax issues to use someone else. These people are nothing but scams and when I asked one of the people that answered the phone if they were a scam she replied what do you think . Im truly sick to my stomach.Optima Tax Relief
Date: 08/18/2022
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated ***************** Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at **************. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.
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