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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 179 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to contact customer service for ****** and accidentally contacted 6ya who told me I could cancel and receive a refund for ***** which I did and have a text verifying it was canceled and refund would be forthcoming..it didn't come..I called to 8nquire and they charged me ***** for calling..i.gave attempted to contact them online but just receive a message saying they will contact me in 24 hours..they dont..I am ******************* living 9n a fixed income..please help me with this

    Business Response

    Date: 09/15/2022

    Business Response /* (1000, 8, 2022/08/24) */
    Hi******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 24, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at ***************. Thank you!

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear sir or madam: I went online for help with my****************. I chose a sight that purported to be **** customer service. I called the phone number and the message stated that I was connected to the **** corporate headquarters, and it gave me various choices on the audio menu to press on my phone's keypad. The phone message stated that I would need to leave a message and that I could not talk to anyone in person. I pressed the key that corresponded with technical support for **** devices. It then told me to go to another website that also purported to be ****. It also had the **** name in it. on the home page of the website, it told me that I would get tech support for my problem and told me that it would cost $1.00 to join and then ****** per month. It also stated that I could cancel at any time. Obviously, this company, 6YA, is not ****. It is not even affiliated with ****. I believe that 6YA is guilty of fraud because they used ****'s brand name throughout their presence on the web. I feel incredibly gullible in falling for their misrepresentation. I would like a full refund of the $50.00 that was charged to my credit card ending in ****. I would also like another $50.00 to be paid to me for my being defrauded. right after using the 6YA service, I talked to a friend who informed me that **** customer service provides technical help for purchasers of their devices at no cost! I am also concerned with their instructions on how to garner a 6YA membership. I purchased and cancelled my membership literally in three-hour window. As I understood it, I would not be charged the full ****** if my membership did not last the entire month. Why would a company state that one needed to pay a membership fee and then charge more for service? Why wouldn't the service be included with the membership fee? Once again, very deceptive behavior. A total misrepresentation that only a fraudster would conceive. Thank you for your concern. Sincerely, ******* *********

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi *******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 01, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at ***************. Thank you!

  • Initial Complaint

    Date:07/31/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a *** service fee which I was unaware of and took that fee off of my debit card without my permission. Can't seem to make contact with this company to resolve this this issue..

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/08/08) */
    Hi *****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 30, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at ***************. Thank you!


    Consumer Response /* (2000, 7, 2022/08/08) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to use this app call afterpay Saturday and Sunday but it was declined couldn't get it to work then the employee at the store gave me the number to call them talk to a guy named ****** he was trying to get it to work then Tuesday I check my bank and 6ya took ****** out of my account I thought it was fraud call the bank report it and got a new card then ****** text me his number to call jand it was from 6ya I didn't tell them to take money out of my account because he tell me they are a 3 party to afterpay been trying to get this resolved for 4 days now can't talk to anyone just email talk to one lady name ****** she told me to email them have done that but have not got my money back I think this is a big scam need to be check onto

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 5, 2022/08/08) */
    Hi ****, we are very sorry for any inconvenience caused. I looked into your account and I see that you signed up with us on Jul 25, 2022 and you spoke with a few of our experts. We would like to look into your account and help. Please send us an email at *************** when you have a chance. Thank you!

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called 6ya, for a question, the cost was ****** so far they have charged my account ****** for 2 months now, I contacted them once before to cancel, they said it was cancelled, but I get charged EVERY MONTH, I WOULD LIKE A REFUND FOR $ ***** PLUS HAVE THIS CANCELLED, MY EMAIL IS *************************, name ****** *******, *** ******** **** ******* *** XXXXXXXXXX,, PURCHASE NUMBER *****************, HOPE YOU CAN RESOLVE THIS THANK YOU

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/08) */
    Hi ******, we are sorry for any confusion caused. We looked into your account and we see that you signed up with us on Jun 27, 2022 and you spoke with one of our experts regarding an issue you had with your house phone. You were charged only one month, and your account with us was canceled. Please feel free to send us an email at *************** if you have any questions! Thank you!


    Consumer Response /* (3000, 7, 2022/08/10) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    they said I WAS ONLY CHARGED ONE MONTH, AND WAS CANCELLED, THAT IS WRONG, THEY CHARGED MY ACCOUNT 2 MONTHS AND PRICE WAS ONLY $1.OO AT TIME, I DID ASK TO CANCEL RIGHT AWAY, JUST GOT EMAIL ACCOUNT WAS CLOSED, NO REFUND FOR SOMETHING I DIDN,T WANT

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6ya company deceptively stole ** to *** ******* of mine. Out of my bank account. I was trying to pay my phone bill o line and these pics of tech support guys popped up. I thought they were from ******* so I went ahead to pay my phone e bill but it was a 6ya page that mimicked how the ******* pages appear online. Later I found out that my phone bill was not paid and this 6ya company had charged my account **********. I stopped my debit card so they can't rip me off anymore. They promised to refund me but I have not seen it yet. These people are liars, fakes. And fraudulent and should not be trusted. I cannot afford to be sten from. I am on disability.

    Business Response

    Date: 08/22/2022

    Business Response /* (1000, 5, 2022/08/08) */
    Hi ********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 26, 2022, and we have already refunded you the charges. If you need any further assistance, please send us an email at ***************. Thank you!

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company(I don't know what kind of business does it have) has fraudulently charged me *** on my credit card & there is no one to receive my call on ************** given by my credit card co to contact).It seems like a scam

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 7, 2022/08/08) */
    Hi *****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 18, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 9, 2022/08/06) */
    I would like to close the case

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this they took ** dollars from me and I don't know how I tried to get a hold of them but no answer to my call or no response to my email

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/08) */
    Hi *****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 22, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the **** app so I could take a sick friend to hospital ER. I thought I was entering information required to set up **** account. I don't remember date. I believe it was end of March. I am ******************** just moved into an assisted living facility. The set up couldn't be completed.
    Later, I deleted the **** app and downloaded it again in order to take my friend to ER.
    Shortly after, while browsing in my ***** Bank app, I discovered 3 charges that I never made: one for $0.02, on April 3 or 4, one for $1.00 on April 4, and one for $199.00 on April 11.
    The company charging me is called ***. I never even heard of this company. Their customer support is only online. I've sent emails and get their standard, rote replies. This company,***, has no intention of returning my money. I think it's a scam and that they got my personal information the evening that I thought I was signing up for an **** account.
    Can you help me get my money back?
    And warn others to beware when asked for personal information, especially a credit card number.
    I should have known that all my personal information wouldn't be necessary to set up an **** ride. But I had never hired an **** or a cab ride before. I feel really embarrassed to have done that. Thank you.

    Business Response

    Date: 09/08/2022

    Business Response /* (1000, 6, 2022/08/08) */
    Hi ******, we are very sorry for any inconvenience caused. We would like to look into your account and help. Please send us an email at *************** when you have a chance. Thank you!


    Consumer Response /* (3000, 8, 2022/08/11) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I don't accept their response because it doesn't even address my complaint. They're "very sorry for any inconvenience". This is not an inconvenience. This is $200.02 of my money that they scammed from me. ***************************************** am trying to survive with the money I have. It is not a lot. I have to be very careful with my money. Their response to me seems to indicate that they think they can get away with their non-response response. I
    feel angry, and frustrated, and sad.
    Is there anything else that I can do?


    Business Response /* (4000, 12, 2022/08/24) */
    Hi ******, for us to be able to assist you we need more details and therefore, we asked you email us directly so we can help and will address your concerns. Please do so by emailing us at **************** Thanks.

6YA, Inc. is NOT a BBB Accredited Business.

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