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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 179 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/5/2022 I thought I was calling my cell phone company to change my payment method and I'm directed to some other party called 6ya. I was asked what I wanted to do, I explained in writing what I wanted to do, a screen popped up that asked me for my credit card information, I entered it because thats what I called about, assuming its for my account. I'm thinking my carrier started using a third party for this purpose. I was asked if I wanted to speak to an expert. I said yes, an "expert" answered but not from my phone company. I explained what i wanted to do he told me how, by going on my carriers website to change the information, DAH! have a nice day yada, yada and then I get a notification from my bank that I've been charged ****** ******* Never at any point was any fee discussed or shown on my screen or did I agree to. If it had I would've hung up.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/26) */
    Hi ********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 05, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was charged 1 dollar and ** dollars on ******* I did not authorize these charges. I had never even hear of 6YA before I saw the charges on my card. This has caused me to have to deactivate my card and get a new one so that this can not happen again. I want a refund. As I said I did not authorize this and I didn't even know of the company's existence.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi********** we are sorry for any inconvenience caused. Based on the information you provided here, we are unable to find your account. Please write to us at *************** so we can help. Looking forward to hearing from you! Thanks.


    Consumer Response /* (2000, 10, 2022/08/25) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    It looks as though the company has refunded my account so I am happy with that result.

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/3/2022 I was billed on my debit card *** and on 8/4/2022 I was billed *** by a company called 6YA Inc. I have no idea who this company is I have never heard of them. I know not what service or goods they provide. I see these complaints are numerous. I would like to promptly get my money back into my account. I would also like an explanation of how they got my card information. I imagine they piggy backed in on another company. I am not sure as I have never heard of them. I contacted their customer support to find out why I was billed and they sent me to another page where they asked for my credit card number and would have likely charged me more but I backed out. I then emailed their support address. I have not heard back. Thank you, **** *******. My email address is *********************** I am a disabled senior and this businesses practices appear crooked and deceptive. I have only gone back 3 months thus far they may have billed me more times. Thank you

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi*****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 02, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!


    Consumer Response /* (3000, 10, 2022/08/25) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Thank you so much for your response and help in this matter. 6YA Inc. has refunded $49 for the charge of August. As to the original July charge of $50 they have not. In there response they said I did sign up for service. If so I never received anything in return for my $50. I believe this initial charge of $50 should also be refunded. I would also like knowledge of how they aquired my debit information and assurance I will not be billed again. Again I am grateful to the BBB. It is my hope my $49 will be put through as is, my income is fixed and my debit card has a negative balance with days remaining this month while I am low on food as caused by this charge. I would request the original $50 charge from July be pursued separately so as not to delay my $49 credit. Thank you


    Business Response /* (4000, 12, 2022/08/29) */
    Hi*****, the $50 has been refunded as well, and you will see it in your account within 5 -10 business days. Thank you!


    Consumer Response /* (2000, 14, 2022/08/31) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    They paid me back with the help of the BBB. Absent your help they would not have refunded my money. Thank you so very much. 6YA Inc should stop taking advantage of people. A glance at their complaints against them shows their underhanded tactics are standard operating procedure. Thank you all.

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a totally different website and was led to believe they handled problems for the site I was looking for. When it asked for my CC info I thought it was for verification purposes. Instead they charged me $50 for a service I do not want or need. I have been trying to get my money back for a week now with no luck. I am on a limited income and cannot afford to play games with these people

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi *********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 28, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I talked to their auto man I asked if they could help me with a problem I was having with paramount+. The automan replayed yes. When I talked to a live person he told me he couldn't help but gave me the number to call. I asked how to cancel my membership and he told me just fill out the form to cancel and that it was that simple. Well that was two weeks ago. I have filled out two cancelation forms and they still haven't canceled my membership. I just went on their site and they still have me as a member.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi ********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jun 26, 2021, and we have already refunded you the charge. If you need any further assistance, please send us an email at ***************. Thank you!

  • Initial Complaint

    Date:08/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about July 20, 2022, I was trying to speak to customer service at a company affiliated with ******. I went to the website listed and received a text stating I had to pay *** I have never had to do that before, but I went ahead and gave my *********** cc number. Automatically, I was connected to this 6YA. I broke connection immediately realizing I got scammed. Today, I see both the ** charge and a ****** charge for I-don't-know-what. I DID NOT AGREE TO MEMBERSHIP IN 6YA.
    I want my money back immediately and my personal information cleared from their database.
    Thank you for your help.
    ******** *****, ************

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi ********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 20, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at****************. Thank you!

  • Initial Complaint

    Date:08/03/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/1/2022



























































































    8/1/2022
    8/1/2022
    8/1/2022
    $49.00 charged to my Visa card
    I never authorized this purchase and never received any service from the
    Helpinseconds

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi*******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 01, 2022. Also, upon reviewing your account, the charge never went through, as it was not approved by your bank. If you have any questions, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/02/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This concerns a company call 6YA on August 1 2022 I received an email stating I had requested their help and advise re my computer. I was charged ****** and was told this will be a recurring monthly payment. The money was taken out of my account. I do not recall asking 6YA for help and certainly do not recall giving them my act. number. I will call my bank tomorrow to place a stop on this amount and have them delete 6YA from requesting ant future payments.

    Business Response

    Date: 09/13/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi ********, we are very sorry for any inconvenience caused. We would like to look into your account and help. Please send us an email at *************** when you have a chance. Thank you!


    Consumer Response /* (3000, 10, 2022/08/31) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    This company got into my debit card account on my ****** and used it . I have had to cancel card, ****** and a lot of my info , They have emailed recently to say my account was closed. I never requested their services in the first place and never willing gave them my account number. They are scammers and caused me grief. The info about them on your *** website gives proof of that. I want them to leave me alone and will not deal with them at all. Please help me and others like me. Tell them to leave me alone. I never once asked them for their services, I just got trapped by them. thank you.

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was having issues with the internet app on T.V, and was told to call a number for assistance. I called the number and was told they were tech support. The person I spoke to was unable to help with the issue.

    When looking at online banking I noticed a ****** charge from an unknown company.

    Attempted to get a refund from the bank and was denied! My wife and I are both on disability and can not be taken advantage of by this company, Ya Inc. I have also requested to cancel any subscription asap.

    Please help us to get our refund and cancellation, it would be much appreciated.

    Sincerely,
    **** ****

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 8, 2022/08/24) */
    Hi ****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 03, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at ***************. Thank you!


    Consumer Response /* (2000, 10, 2022/08/24) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom accidentally purchased something from this website, without my knowledge, with my card. I have no clue what this website does, all I know is that I have a charge of 199 for something and that was part of my bill Money. I've emailed everyday called left voice messages. I need my money back.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/23) */
    Hi *******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you or your mom signed up with us on Jul 22, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at****************. Thank you!

6YA, Inc. is NOT a BBB Accredited Business.

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