Reviews

This profile includes reviews for Chegg.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chegg.com

  3990 Freedom Cir Santa Clara, CA 95054-1204

  
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  Chegg.com

  530 Howard St Ste 100 San Francisco, CA 94105-3016

Review Details

• Review fromCarla M

  Date: 01/18/2023

  1 star

  Carla M

  Date: 01/18/2023

  I purchased a Med Surg ******* Workbook-Ebook. Before purchasing this book, I made sure that i would be able to print the pages to answer the questions to use for studying purposes. I tried to print the chapters i needed to study by and i am not able to print them, not able to print ANYTHING or answer the questions online either. What is the point of selling a WORKBOOK if you cant use it???? I tried to exchange my ebook for a paperback and they told me that their policy for returns is 14 days. Today makes only 15 days. I purchased this ebook, i should have rights to print the questions so i can answer them to use for studying, hence this is was why i purchased a STUDYGUIDE WORKBOOK!! So now i am out of $50!! WILL NEVER USE THIS COMPANY AGAIN!

  Chegg.com

  Date: 01/27/2023

  Hello,
  
  We would first like to apologize for the difficulty you had getting a clear explanation regarding etextbooks which resulted in a lot of time invested on your end for a response you ultimately found unsatisfactory and we have taken that experience into consideration.
  
  For etextbooks the option to cancel is up to 10 days after the date the order is placed, rather than 14 days as previously indicated. We try to make the option to cancel as easy as possible on your My Account as well as on the FAQ page on our website directly. You can also reach out to customer support if you need help cancelling.
  
  After reviewing the order further we see it was placed 01/03/2023 and a confirmation email sent which included the date of 01/13/2023 that the order was eligible to cancel for a full refund. Reviewing the interaction with support regarding the textbook, we can see this occurred 01/18/2023 which was after the refund period for the textbook.
  
  At this time the order is outside of the period for a refund.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  Best Regards,
  
  The ***** Team

• Review fromZidane W

  Date: 01/17/2023

  1 star

  Zidane W

  Date: 01/17/2023

  Hello bb ***** has charge don't card for four days consecutively one of them charging ***** the others days **** what is going on j what it to stop that's scamming

  Chegg.com

  Date: 01/26/2023

  Hello,
  
  We would like to apologize for your recent experience with ***** and would be happy to look into this further for you.
  
  Based on email provided in your complaint, we are unable to locate the account indicated.
  
  We have sent a separate message to the email address listed in your contact information to confirm the order you needed help returning as well as to provide some additional information to you.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  Best,
  The ***** Team

• Review fromAriel C

  Date: 01/11/2023

  1 star

  Ariel C

  Date: 01/11/2023

  Horrible company. They charged me something that I DID NOT APPROVE. The customer service representatives refused to remove my payment methods and were trying to force me to restart my account in order to remove the payment methods. I reported them to my bank as fraud and filed a dispute to paypal as well.

  Chegg.com

  Date: 01/25/2023

  Hello Ariel,
  
  We would like to apologize for your recent experience with ***** and would be happy to look into this further for you.
  
  Based on email provided in your complaint, we are unable to locate the account indicated.
  
  We have sent a separate message to the email address listed in your contact information to locate the account being charged.
  
  We thank you for your patience while we worked to get this matter resolved.
  
  Best,
  The ***** Team

• Review fromShelby S

  Date: 12/20/2022

  1 star

  Shelby S

  Date: 12/20/2022

  I have used ***** for years and only recently discovered a few major flaws with their business practices. You can't remove payment information from your own account! You can't change the email for your own account! You can't close or delete your own data! What kind of online-based company operates like that? And to disconnect my Paypal, I have to contact Paypal directly. This company is a joke. Plain and simple. Great place to get cheaper books, but expect your data and payment methods to be up for grabs.

  Chegg.com

  Date: 12/21/2022

  We appreciate you letting us know about your recent experience. We would first like to apologize for the difficulty you had in receiving a clear explanation of the status of your account and the next steps following. When a PayPal account is added to a ***** account, a specific billing agreement is created and that can't be edited, in order to remove as a method of payment the user would need to contact PayPal directly.
  
  Since it was determined the email was no longer accessible in order to change to a new email, the account was closed as requested.
  
  Looking over your account, it appears this has since been resolved.
  
  If you need additional assistance, please visit our Help Center
  www.*****.com/en/contactus
  
  Thank you,
  
  ***** Customer Service Team

• Review fromJohn D

  Date: 12/12/2022

  1 star

  John D

  Date: 12/12/2022

  Worst company ever. All they care about is taking your money. My account was suspended for being flagged as a "Shared account". When contacting support they gave me a list of things to make sure I don't alert their "sensitive" system. I was already following these tips by using it on only one browser, one wifi, one device, and one user. Support was no help in getting me my account unsuspended and when I asked for a refund since I could no longer use the subscription I paid for I was denied a refund. After canceling my subscription I contacted support to remove my card information off the website and they refused to do so too. When I asked how I could remove it they just sent me a link to a website to request my account information and data be deleted, which takes 30 days for them to approve, but even then they can deny my request. Very scummy and money hungry company that preys on college kids trying to get help with homework

  Chegg.com

  Date: 12/16/2022

  Hello John,
  
  We first would like to take a moment to apologize for your recent experience with ***** Study. We definitely aim to make sure these investigations are done in a thorough and timely manner.
  
  Under our terms of use a subscription may be used by only one user. Recent activity on the subscription, such as multiple devices registering on the account simultaneously, combined with other usage patterns, triggered an alert that there may be more than one person using the subscription. When the account is suspended, we will investigate the account more thoroughly and get back to you within 48 hours with a final decision.
  
  In this case, we were unable to locate an account associated with the information provided in this review. If any additional assistance is needed, please feel free to reach out anytime for help:
  
  https://www.*****.com/en/contactus
  
  We thank you for your patience and understanding while we looked into this matter further.
  
  Best regards,
  The ***** Team

• Review fromSeth S

  Date: 12/09/2022

  1 star

  Seth S

  Date: 12/09/2022

  This is a fraudulent company, they refused to give any refund whatever how you ************. They just need to cheat your subscription. Most of questions you can't wish to get answered at all, most of the questions are wrong, it will only mislead your studies rather than help. I tried to contact customer service, but they will only paste their terms and give you the answer, and refuse all communication. They even closed my conversation just because I explained why I wanted a refund. The name of the client representative at the time was *****.

  Chegg.com

  Date: 12/09/2022

  Hello Seth,
  
  We would first like to apologize for any issues that you had while using the Chegg Study subscription, and are here to look into this matter further for you.
  
  After reviewing the information provided, we were able to locate the Chegg Study subscription that was started on 12/08/2022. You can cancel your subscription anytime by visiting "My Account" on Chegg.com, clicking "Cancel" and completing the steps to cancel. You can also contact customer support to cancel the membership.
  
  Please be aware that answers provided via Chegg Study Q&A are not guaranteed to be accurate 100% of the time. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. If you were using the service and received a wrong answer, you would want to rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
  
  While the Chegg Study service charges are non-refundable per our terms of use. As a one-time courtesy, we were able to process a refund for the most recent charge. We can confirm the subscription has been cancelled and deactivated on 12/08/2022. The refund will take within 5-10 business days to fully process back to the original form of payment.
  
  We thank you for your patience while we worked to get this matter resolved for you.
  
  Best,
  The Chegg Team

• Review fromAlex Y

  Date: 11/06/2022

  1 star

  Alex Y

  Date: 11/06/2022

  This company is nothing more than a pretentious organization that falsely advertises itself as a tutoring resource as if their "solutions" are posted by credible and knowledgeable people when in reality it's random unqualified and unvetted strangers posting incorrect answers. In other words, it's a firm founded on fraud that doesn't deliver at all on what they claim they will. They should be audited.

  Chegg.com

  Date: 11/07/2022

  Hello Brandon, We appreciate you letting us know about your recent experience. We understand wanting to make sure the answers you receive are as accurate as possible. Please be aware that answers provided via ***** Study Q&A are not guaranteed to be accurate 100% of the time. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of ***** Study. If you were using the service and received a wrong answer, you would want to rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic. Feel free to let us know if you have any additional questions, we're happy to help!
  
  The ***** Team

  Alex Y

  Date: 11/08/2022

  Occasional wrong answers are understandable. Charging people for a service where the MAJORITY of answers are incorrect (and they are) and not taken down despite being given multiple "thumbs down" ratings over a long period of time is unacceptable. Your BBB overall rating speaks for itself. But if course, your response is biased, and not surprisingly, no refund or opportunity to resolve the issue was offered. It's clear where your priorities lie. I will be sure to spread the word.

• Review fromCristiane A

  Date: 10/31/2022

  1 star

  Cristiane A

  Date: 10/31/2022

  I was looking for a solution to a problem online, studying, so I ****** it and in other to see the resolution I had to signup. I paid for the membership and after paid did not show me the problem only a screen asking for my information, after providing them my information I got a question and problem but no resolution or guide to resolving the problem, so it was misleading information to the users. I contacted the support for help but did not provide it. They refused to give a refund. This is a fraudulent company, and if anyone has the same problem lets bring them to court so that they stop to do this.

  Chegg.com

  Date: 11/02/2022

  Hello Cristiane,
  
  We appreciate you letting us know about your recent experience. We can understand wanting to make sure the answers you receive are as accurate as possible.
  
  Please be aware that answers provided via ***** Study Q&A are not guaranteed to be accurate 100% of the time. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. While we always strive for the most accurate answers, there are times when an answer may not be perfectly accurate, since the service is intended for assistance with learning concepts, rather than providing full detailed answers. If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of ***** Study. If you were using the service and received a wrong answer, you would want to rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
  
  While the ***** Study service charges are non-refundable per our terms of use, in extenuating circumstances, an account may be able to process a refund as a one-time courtesy which we have extended to this account. Those funds will reflect back to the original form of payment within five business days, depending on your financial institution.
  
  Feel free to let us know if you have any additional questions, we're happy to help!
  
  The ***** Team

• Review fromJulie I

  Date: 08/24/2022

  1 star
  I have been attempting to close this account but my daughter and I have attempted numerous times to be sent a "forgot password" no email to recover password **** arrive. For months we have attempted to cancel. They automatically take out 31$ from my account every month sometimes 64$. We have not used ***** for over a year but yet can't cancel this. It seems criminal that I can not stop payments or cancel when we signed up over two years ago and have tried to cancel.
  Just read the comments below and you will see this is a scummy company and needs to be stopped from scamming people.

• Review fromOlivia A

  Date: 08/06/2022

  1 star
  Somehow they got my parent's card information/email and were continually charging that card monthly at the premium package rate without my knowledge. The process to remove that card was extremely difficult, and I'm just concerned about how this company got my parent's information and card number.