We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Antares Audio Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Antares Audio Technologies LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Antares Audio Technologies LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Antares Audio Technology congratulating me on my recent order of their product. Problem is, I never ordered any product or service from them in the first place. I am being threatened with recurring charges on my bank account in two weeks time. There is no way to contact the business to get this rectified either, they rely on a series of endlessly looping 'knowledge base' screens to avoid answering any questions. I am being scammed by a bad business.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The site offers no refunds. I was never alerted that my trial service was about to end. I never got the software to work and canceled the service within 24 hours after noticing I was charged.

    • Initial Complaint

      Date:10/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Antares charged me for a subscription months after I had already cancelled their monthly service. They refused to provide documentation and claimed they could not find my fraudulent order until I sent them emails of a receipt of something I did not pay for.August 27, 2024 is when they charged me for no reason. I tried to get a refund but the company was scamming me. I wouldnt be surprised if they are doing this to many previous customers. I had not used their platform since March of 2024. $24.99 was taken from my ****** account by ********** on behalf of Antares Audio Technology and they would not reverse the charge, regardless of me not placing the order. Antares was unhelpful, greedy and should probably be probed for these types of charges. An investigation would be the only way to hold them accountable, it seems.I just want a refund for something they charged me for, which I never purchased. Its unfair to take advantage of former customers this way and makes me never want to use their products again.

    • Initial Complaint

      Date:08/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company double-charged me for a subscription-based product.When purchased, I was ineligible for a free trial. I needed the product for work so I just went ahead and purchased. Upon activation through their poorly optimized client, it showed that I had two active subscriptions. One being a 14 day trial all under the same account. I assumed that this was a glitch (as the client was already not working properly) and proceeded to return to work. On 7/31, I recognized the company had charged me an additional $24.99 for a monthly based subscription even though I had already paid for the monthly subscription on 7/16.I contacted the company on 8/1 after noticing the charge. Their drop-down-menu-based-support-ticket-system didn't have any of the options I was looking for so I was forced to detail my issue in a message box under an improper category.The company returned my message by stating that the double charge was zero mistake on their part and I was the one who had double charged the account. They explained one charge was a 14 day trial followed by a monthly subscription and the other was an outright transaction for a monthly subscription. I found this a little confusing as initially, I opted for a free trial on this account but they had stated that I was ineligible. But I somehow, on the same account, started a new subscription with a 14 day free trial ON THE SAME DAY. Their policy is zero refunds which feels like a scam. I do feel there are extenuating circumstances that call for thorough investigation/questioning with the customer and this company did none of that. In the same response, the company claimed they would add an additional two months to my account, making my next billing cycle 10/16/24. I then proceeded to check my account and saw that the billing cycle was still 8/16/24. I feel if a company tells you that this has been done it should reflect immediately unless they state otherwise, which they did not.

    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PayPal account was charged $24.99 without my consent for a product that was never used. I did not receive any notice of this and have asked the company for a refund and was told in an email they would not refund my money.

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been using Antares' Auto Tune product and suddenly in February it stopped working and I got a "license expired error" even though I've been paying them monthly and my latest payment went through no issue. I opened a case with the company on February 29th and I still don't have a resolution. I've contacted them multiple times, they eventually refreshed my license and now I'm getting an error when trying to activate it. They closed my case and they won't respond unless I open another, which would be my 3rd case. They deserve to give me a refund since I've been unable to use their product for almost a month, I'm paying for it and now I'm losing clients.

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the 14 day free trial May 25 2023. It is a subscription for $24.99 a month. All attempts they did to auto debit my account failed until today 7/11/2023. I have not used the software outside of the trial period because my computer stopped working. So since I had no computer to get on I forgot all about it because it should have canceled my subscription the day the first auto renew did not go through. 3 times since May the auto renew failed every time. I received an email saying final notice subscription will be canceled in days if I did not update my payment info. I never updated the payment info and they stated it was final notice and my subscription would be canceled so I thought I was good since I did not want to renew. Not only did they charge me the $24.99 for a subscription that was supposed to be canceled they double charged me. So now they took $49.98 total from me. I want a full refund because they clearly stated in the email that it was final notice that they would cancel my subscription. I have not used the software since the trial period almost 2 months ago. I uploaded multiple screenshots for proof.

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misrepresents customer service support. Non-responsive and retaliatory practices in customer service, leading to customers having inoperable tech with no solution or communication. Fraudulently representing that customer service is available.

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a small business using Antares software for digital audio creation. I have a subscription to autotune unlimited.i. early Febuary Antares released an update to this software. When I installed the update the software began to malfunction.I have submitted over 20 support ticket,I have received the same information over and over.I ha e attempted to contact by phone to no avail,the mailbox is full on what appears to be a cell phone. The live chats are bots that say the same thing g over and over. In the last communication which happened May 14th, they simply closed the support ticket without even acknowledging my issue. I pay 25 Usd for the service,I am reluctant to cancel the subscription because without the software I cannot complete the projects I started with the software.

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will trick you into a subscription even though you dont use the product. Canceling the subscription is less than easy. Once you are charged they will refuse a refund although you have not used the product you paid for.

    Antares Audio Technologies LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.