Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.55/5 stars
Average of 221 Customer Reviews
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Review fromD. D.
Date: 11/11/2022
1 starD. D.
Date: 11/11/2022
SCAM!!!!!!!! The pharmacist refused to accept my GoodRx coupon. The medication was $64.25 with my GoodRx coupon. Pharmacist tried to charge me over $300!!!!!!!! She said that the price isn't always the same as on GoodRx. I can see if it a few dollars difference. But a $240 difference?!?! SCAM!!!!!!!! GOODRX IS A SCAM!!!!!!!!GoodRx
Date: 11/16/2022
Hello D. ******** we're sorry to hear your GoodRx experience was not optimal. If in the future you would like to try using a GoodRx coupon again, we'd be happy to assist you through the process. Even transferring the script to another location if necessary. Please do call us at XXX-XXX-XXXX; we can help you check other prices in the area and would be more than happy to speak with the pharmacist on your behalf.D. D.
Date: 11/16/2022
YOU'RE A SCAM!!!!!!!! I called THREE TIMES plus you people called the pharmacist and ZERO was done. And on top of that, your FAKE PRICE IS STILL LISTED ON YOUR SITE!!!!!!!!Review fromDiana C
Date: 10/28/2022
1 starDiana C
Date: 10/28/2022
Got an email this morning from Good RX stating that I had ***** reward points that were due to expire. Within an hour of that email, I went into my account and ********************** already took away those points! Called **************** and was told that once expired (taken away) they can't be reinstated. But according to the email, they weren't yet expired! Also I was never told that you need to use the Mobile App to get the points to begin with. Now I find out from **************** that unless you use the Mobile App, you won't earn points by using Good RX. If this program is to promote business and develop a good relationship with Good RX, they are failing miserably. Good RX is now Bad RX.GoodRx
Date: 10/31/2022
Hello Diana, we would like to apologize for the frustrations and confusion regarding your reward points. Please give us a call again at XXX-XXX-XXXX so we can look into recovering your rewards points. We will need some information from the app such as your "common ID". To locate the ID type "debugme" in the search bar, then tap the "Settings" tab, scroll down and tap the Debug row. Press and hold the Common ID number to copy and paste the code into your email to us.Diana C
Date: 11/01/2022
Hello BBB and/or Good RX. Thank you for sending the "Business Comment" . . . . . useless, however, I must say. I called the number given (888.799.2553) and spoke to Shaun who stated that "once points are expired, they cannot be recovered. Period." So, Good RX says to contact them so they can look into recovering the reward points, and then I am blatantly told that they cannot be recovered. As far as jumping through the hoops also listed in Good RX's reply, are you kidding me?! Why . . . . . when as a Senior Citizen I'm not technologically savvy to even do so. If earning reward points is supposed to be an incentive to use Good RX over all their competitors, Good RX is failing in this regard. This may be one of the reasons Good RX is not in the top list of contenders.GoodRx
Date: 11/01/2022
We would like to apologize for the back and forth Diana, we will not be sending you back to our call center. We do still want to correct this issue and have sent you an email to collect some information so we can move forward to reissue you your rewards. Please respond to the email at your earliest connivence.Review fromSarah W
Date: 10/27/2022
1 starSarah W
Date: 10/27/2022
They've backed off from prescribing antibiotics for sinus infections and URIs. They're also not open about it, no matter how direct you are with asking customer service about it. They ********** you complete a conversation with an AI who tells you that GoodRX "doesn't yet treat this". If you try to access the "Cold and Flu" provider visit you will be directed to a 404 error. They should be honest that they refuse to prescribe for probably the most common medical concern there is before they take your monthly fee. SHADY.GoodRx
Date: 10/31/2022
We're sorry your GoodRx Care experience didn't meet your expectations Sarah. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please give us a call at XXX-XXX-XXXX and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend and recommend you message us through the app center Saturday through Sunday.Review fromCheryl H
Date: 10/26/2022
1 starWas unable to complete paperwork to move forward, and the monthly charge is still coming out of my account. Will not be forgiven the ***** fee. We have health issues and am unable to afford any financial losses at this time. My husband has cancer, in chemo treatment and I just had to have knee replacement due to an accident. I cannot afford the rx savers financial non- service.Review fromSammer D
Date: 10/24/2022
1 starSammer D
Date: 10/24/2022
I made an appointment this morning and unfortunately I didn't have the opportunity to explain my condition better, the doctor said "Based on your medical history, we aren't able to treat you for rosacea. Certain types of rosacea need in-person care and I am concerned there is something else causing your symptoms. We are very sorry for the inconvenience. Being seen by a primary care provider or a dermatologist is the best option for you."
But I had already consulted in the past with a dermatologist (***********************************************) who diagnosed me with rosacea, I asked to send more photos with more details and she closed the service, not giving me the opportunity to prove that I really have this disease. I would just like a refill of the medicine.
So because of this rude treatment, I would like to get my money back.GoodRx
Date: 10/25/2022
We're truly sorry to hear that your experience was not the best and that your voice wasn't heard Sammer. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at XXX-XXX-XXXX or send us a message through our message center and we'll be more than happy to help.Review fromDodi t
Date: 10/21/2022
1 star1. You have to pay upfront for your medication, when you join. The big problem is that you won't receive the medication for 2-4 weeks. So if you need the med right away, you have to use another source. Thus, delaying treatment.2.I tried to phone customer service 2 days in a row at about ****** cst. and heard the message that they were closed. I couldn't leave a message either time, because their mailbox was full. Their hours of operations are said to be 9-5 Mon - Thurs. and shorter hours on Friday. This is unacceptable.Review fromKen L.
Date: 09/11/2022
5 starsKen L.
Date: 09/11/2022
Through the past several years, GoodRx has saved me hundreds, if not thousands on prescriptions. If you fill prescriptions (and who doesn't,) you owe it to yourself to check out this service. While some of my scrips are 100% covered by my insurance, those requiring a copay often cost much less with GoodRx. So easy to use: just type in your medication and you'll get pricing at pharmacies near you. The website recently added additional services such as telemedicine services and a"Gold" plan, but I have no experience with them, and I suppose some of the negative reviews and complaints here have resulted from that. But the ability to price-shop your meds and save is a blessing. Never has a pharmacy insisted that I must use insurance instead of GoodRx, nor pay a higher price than theirs. This is a wonderful service first recommended to me by my physician.GoodRx
Date: 09/12/2022
Hello Kenneth! We are incredibly glad that you have been enjoying the GoodRx services. We hope we can continue to bring you great saving options and assistance. If you ever experience an issue or if you have any questions please give us a call at XXX-XXX-XXXX; we'd be happy to help!Review fromBonita B
Date: 08/20/2022
1 starBonita B
Date: 08/20/2022
Said they credited my credit card 41.40 for script that was wrong that they sent to me by mistake and *********** said good Rx never credited my account. Customer service reps were no help kept saying it was straightened out and the next day I would get a text tht they cancelled my order. That happened 5 times!!!!!! My doctor's office was very frustrated as was I. I will NEVER deal with those untruthful people ever again and am warning everyone I know about themGoodRx
Date: 08/22/2022
Hello Bonita,
We apologize for any confusion or frustration. We have gone ahead and refunded all charges on your account and have removed your payment method information from our system. Please note refunds may take 5 to 10 business days to process, depending upon your bank. We can also confirm your account has been canceled so you shouldn't see any further charges. If you have any questions or need any other assistance, please let us know.
Best,
GoodRxBonita B
Date: 08/22/2022
That's great but the problem is that twice you said you credited my account and twice the credit card company told me you had NOT. so it remains to be seen if you actually do it this time.Review fromEric C
Date: 07/31/2022
1 starEric C
Date: 07/31/2022
Needed a prescription that was hundreds of dollars, goodrx said it could save us a couple hundred, but said I had to sign up for free 30 day trial of good rx gold. So I did. Then the pharmacy wouldn't accept the coupon. I canceled the gold account, and on the account, it even says it's canceled, yet it charged me last month $19.99 plus tax, and is trying to charge me again this month, even though we never got to use the app, and I canceled the account. Please help.GoodRx
Date: 08/03/2022
Hello Eric,
We were able to locate the account with the information you provided. We have canceled the account and have removed your credit card information. The charge was unsuccessful, so you should be all set! Please let us know if you have any questions or need further assistance.
Best,
GoodRxReview fromBarbara N
Date: 07/20/2022
1 starUntil today, I would have given GoodRx a 4 or 5, but as of today, I will not be using GoodRx ever again. They have made it a requirement now that a pharmacy cannot deliver a prescription purchased with GoodRx. I'm not sure if this applies only to "GOLD" pharmacies for GoodRx, but it makes the service worthless to me!
My husband always drove because my vision is too poor for me to drive now. So, I have no way to go pick up prescriptions. When I tried to check out my prescription at CVS, which gives free delivery of most health items to CarePass ******** it said delivery wasn't available with this plan and the pharmacist said they couldn't deliver any GoodRx prescriptions anymore. Well, this makes it useless to me!
I'm sure they did this to get more people to sign up for their $19.99 per MONTH Gold plan which delivers/mails prescriptions.
However, Mark Cuban's CostPlus online pharmacy does deliver/mail and I've already started to move my prescriptions to that pharmacy. The first one went quickly and smoothly.
I'm going to start telling anyone I know that GoodRx is now playing the same "profit is all that matters" game as the rest of the pharmaceutical industry. I now recommend Mark Cuban's CostPlus online pharmacy strongly over GoodRx!
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