Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.55/5 stars
Average of 221 Customer Reviews
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Review fromJoe D
Date: 03/15/2023
1 starJoe D
Date: 03/15/2023
Good RX is the stupidest thing out there.how can they and drug companies have some of the dumbest rules out there if you buy five pens of Treseba it's $86.00 but if your only prescribed 4 it's $ ****** are they trying to show their brain dead stupidity. Most things you buy in life if you buy less it's cheaper must be that new math they teach stupid people these days.GoodRx
Date: 03/17/2023
We understand your frustration with medication pricing, ****; it's part of the reason we started GoodRx. GoodRx coupon prices are tied to the cash price of a medication, which means they can fluctuate and aren't always predictable. Since Tresiba is sold in packs of 3 or 5 pens they are often cheaper to buy, than a specialty order of 4 pens. We do our best to update our prices often and hope to bring you better savings in the future.Review fromMatt B
Date: 03/02/2023
1 starMatt B
Date: 03/02/2023
Have been trying to delete my account for two days after receiving their offensive FTC notice. Their site works fine, however they are conveniently unable to process my request to delete my account when I select that option. Run.GoodRx
Date: 03/07/2023
Cancellations processes can vary depending upon the type of account you have ****. If you have a free GoodRx account, please go to goodrx.com and sign in. Once you have logged on, click "Settings" > "Privacy" > "Your privacy choices" and select "Delete account" at the bottom of the screen. If you have a GoodRx Gold account, we can assist you with that. Please provide us with either your email or the member ID associated with the account so we may look you up in our system. If you would also like to delete your data from our system, please follow the instructions here: ***************************************** Please note, it may take at least 45 days for full data deletion.GoodRx
Date: 03/07/2023
Cancellations processes can vary depending upon the type of account you have ****. If you have a free GoodRx account, please go to goodrx.com and sign in. Once you have logged on, click "Settings" > "Privacy" > "Your privacy choices" and select "Delete account" at the bottom of the screen. If you have a GoodRx Gold account, we can assist you with that. Please provide us with either your email or the member ID associated with the account so we may look you up in our system. If you would also like to delete your data from our system, please follow the instructions here: ***************************************** Please note, it may take at least 45 days for full data deletion.Review fromNjabulo N
Date: 02/11/2023
1 starNjabulo N
Date: 02/11/2023
I am on the free subscription but they deducted a fee from me and there’s no way to get the money back on their site. So they’re just making money from this because your card is on fileGoodRx
Date: 02/21/2023
Please give us a call Njabulo so we may assist you with cancelling your GoodRx Gold account. We can be reached at ************, Monday through Sunday from 6am to 9pm CT. We'd be happy to help!Review fromCara B
Date: 02/11/2023
3 starsCara B
Date: 02/11/2023
Today was one of the most frustrating experiences I've ever encountered with GOODRX's Coupon Service.Because both my mom (92) and I (67) are on ********* with NO drug coverage, I've use GoodRX primarily for our meds, ever since becoming familiar with the company and its advantages.As I've done in the past, I entered the seven (7) prescriptions that had recently been sent to the Rite Aid in my area, following a great deal of time price comparing other local pharmacies. (Six (6) of the prescriptions were for my 92 year-old mom.)Because my mom and I don't have drug coverage and rely primarily on GoodRX, as well as am aware that the pricing can fluctuate often, I requested a six (6) month, 180-day supply, from our doctor, for each our medications. (Our doctor honored our request, since they are medications we take regularly.) I queried each drug, putting in the required information requesting 180 tablets for each. In return, I was presented with a coupon indicating the name, strength, and quantity along with pricing for those 180 tabs.I took "screenshots" of each of the coupons, after seeing that Rite Aid had the most competitive pricing, and then contacted the pharmacy, (Rite Aid), providing them with the coupon information for each of the prescriptions needed.Imagine my surprise when the pharmacy manager and/or tech gave me different pricing than what was indicated on the coupons, informing me that MY medication was being kicked out of the system and I could only get 90 tabs, yet my mom's medications were going through.It wasn't until I contacted GoodRX customer service and was INFORMED that the policy is that only a one or 3-month supplies are permitted. I SAW NOTHING THAT INDICATED THAT POLICY and when I reiterated it to both the pharmacy AND GoodRX customer service/advocacy, it seems their hands were tied! IF it would have been INDICATED SOMEWHERE that 6-month supplies of meds are NEVER an option, it would have lessened the aggravation for everyone!GoodRx
Date: 02/21/2023
We understand your frustrations in this matter and would like to apologize for any confusion ****. We will take feedback such as this very seriously and will pass it along to our teams to review. We are always working to improve the GoodRx services and our customers experiences; we wish to make our services easy to use. Once again we would like to apologize for this experience.Review fromMara b
Date: 02/06/2023
1 starMara b
Date: 02/06/2023
This company fraudulently charged my card for several months. It signed me up for the gold plan without my consent. It charged my card without my consent. It wont allow me to delete my credit card info. I reported the fraud to my bank, who investigated, cancelled my card and provided a new one. GoodRx then obtained my new card number without my permission, and signed me up for a new gold plan. I did not give them my new card number. I did not sign up for a plan. I cancelled the plan again. Their help number is just a scam to get you to sign up for something else. I cannot delete my personal information from the site.
I reported this company to BBB, but they closed the case stating that they couldn't find a business with this name.GoodRx
Date: 02/21/2023
Hello ****, we would like to apologize for the frustrations you have experienced. Using the email listed with your review, we were able to locate a GoodRx Gold account; it was cancelled on Feb. 16, 2023. We have refunded all charges on the account and have removed your card information from our system. If you are still noticing charges on your account please give us a call at ************ so we may investigate further. We take our users privacy very seriously and we've recently added the capability for all users to request the deletion of their data. If you wish to remove your personal information from our site, you can request to delete your data here: ***************************************** Please note, it make take at least 45 days for full data deletion.Review fromSK K
Date: 02/01/2023
1 starI will never use GoodRx again after today's announcement by the FTC that GoodRx has agreed to pay a $1.5 million fine and take various steps to ensure that it no longer shares health data for advertising purposes, that it obtains user consent to share health data for other reasons, and that it makes an effort to get the third parties with whom it previously shared data to delete that data.Review fromKerry L
Date: 12/27/2022
1 starKerry L
Date: 12/27/2022
I looked in to creating an account with ********************** thinking it was free and wanted to compare prices for my ailing father. I never finished the sign up process though so didn't think anything of it. ****** on my part. I was signed up for the gold plan and was charged $**** without even having completed a profile. Because my credit card is in my apple wallet they had no problem charging me. It was a pain to cancel as I didn't even have a profile set up. So I had to create a profile just to cancel an account that I didn't sign up for in the first place. I'm just out the money and will never use this website again. It all felt like a trick.GoodRx
Date: 01/11/2023
We would like to apologize for the frustrating situation, Kerry. We were able to look up your account using the information provided here and can confirm the accounts cancellation. We have also refunded all charges on the account; you should see the charges reprocess on to your card in 5-10 business days, depending upon your bank. Once again we would like to apologize for your negative experience with GoodRx Gold, please reach out if we can be of any further assistance.Review fromDenise O
Date: 12/06/2022
1 starDenise O
Date: 12/06/2022
The absolute WORST!
Made an appt for acne. Explained my previous issues and advised what had worked in the past. After never even speaking to me to discuss or gain clarity, I was prescribed a milder version of what I advised I had taken before (antibiotic) along with the weakest version of a ** cleanser and acne gel. Neither are as effective as over the counter meds. I messaged the team complaining the meds were not working. At first I was advised to just use it longer which was a complete waste of time as my acne was too aggressive for the prescribed meds, I was offered another acne cream (after complaining twice). I agreed and then *** in escalations completely ignored my reply. No one from that team ever responded back. That was Nov 5th, today is 12/6. Here are the names of all involved:
-************* - Nurse Practioner
******** M, Patient Support
- ***; escalations team
- ******************* - Nurse Practioner (initial prescriber of weak/ineffective meds).
Every single person above failed me. Miserably. From beginning to end. Please do not waste your time with this serviceGoodRx
Date: 12/07/2022
We're sorry to hear about the negative experience, Denise! You have been issued a full refund and a provider will follow-up with you shortly to discuss an alternative treatment plan. Please log in to your GoodRx Care account and check your messages.Review fromDenise O
Date: 12/06/2022
1 starDenise O
Date: 12/06/2022
The absolute WORST!
Made an appt for acne. Explained my previous issues and advised what had worked in the past. After never even speaking to me to discuss or gain clarity, I was prescribed a milder version of what I advised I had taken before (antibiotic) along with the weakest version of a ** cleanser and acne gel. Neither are as effective as over the counter meds. I messaged the team complaining the meds were not working. At first I was advised to just use it longer which was a complete waste of time as my acne was too aggressive for the prescribed meds, I was offered another acne cream (after complaining twice). I agreed and then *** in escalations completely ignored my reply. No one from that team ever responded back. That was Nov 5th, today is 12/6. Here are the names of all involved:
************** - Nurse Practioner
-******* M, Patient Support
- **** escalations team
- ******************* - Nurse Practioner (initial prescriber of weak/ineffective meds).
Every single person above failed me. Miserably. From beginning to end. Please do not waste your time with this serviceGoodRx
Date: 12/14/2022
We would like to apologize for your negative experience with GoodRx Care Denise! As mentioned prior our team has issued you a full refund and a provider should have reached out to you to discuss alternative treatment. If these actions have not been completed, please do let us know so we may investigate further.Review fromMorgan K
Date: 11/26/2022
1 starMorgan K
Date: 11/26/2022
I was charged and diagnosed with a UTI. Never was given the link to view prescription she prescribed. Chat was ended even when I asked where the link is to get my medication at a pharmacy near me. THIS PLACE IS A SCAM!!!!GoodRx
Date: 11/30/2022
We're sorry you had a negative experience with GoodRx Care Morgan. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please give us a call at XXX-XXX-XXXX and we'll be happy to help. We are available Monday through Friday from 6am to 7pm
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