Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, April 25th I was connected with Bowen as my Byte advisor. I was walked through the process of getting my Byte impression kit back to the company. After sending them my impression kit in April I received a message saying that the did not receive it. I was promised two whitening foams and fast shpping on my next kit . I received fast shipping but no extra foam. Once I was ready for the next step, On Friday, June 3rd, 2022 I was connected with ******** as my Byte advisor. ******** helped me to set up my byte aligner payment plan. Once I accepted my payment plan on Tuesday, June 9th I have not heard from Byte.
  
  On June 22th I made a TikTok video ************bout the hard time I've been having calling them back to back and all of the other issues and they responded in the comments that I should DM them on Instagram. On June 26th at 12:30am I contacted Byte on Instagram. They told me to send ing a request in the app (giving me the run around) just to then bever call back or contact me. I commented on my TikTok (because this is the only byte people that will get back to me. I guess it look bad for their image.) They then told me to contact them again via instagram. No reply.
  
  I reached out to ******** on Tuesday July 25th, to let them know the "Hyper Byte" was not working that they sent me. No response. I reached out on Friday, July 22th, 11:42pm and Saturday, September 26th with no response.
  
  Their first week of aligbners were so sharp that my gums were bleeding and I could not sleep. I used the file in the kit to file them but they still were bleeding but lesss. Irrached out about that with no reply. Once i got to week two the impressions were not in the shape of my teeth.
  I've called the payment company and they said they have no idea what I should do other than call a few numbers. I called thoses number and no response. I also posted another video as an update and it was reported and deleted. I want my plan cancled and my money returned.
  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Thank you for speaking with us surrounding your byte experience. There have been delays surrounding response times, and Byte remains diligent in ensuring these time frames are efficient, and that each and every person that comes our way may have a direct and immediate response. Our aim remains to provide you with a quality journey that provides you with the smile you deserve.
  
  That said, customers are encouraged to follow instructions provided in email correspondence from Byte Support and Clinical Support. A specialist from our Clinical Support Team has reached out to the customer and has worked with the customer internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (3000, 7, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not worked with the support team to do anything prior to the response from the Byte team as stated in their response. They reached out for me pictures of the aligners and I sent them over. I want to terminate my plan with them. I don't have availability in my schedule to be dealing with this. This was supposed to be a fun journey with promised updates to over 200+ young people that I direct at my organization and unfortunately they are not thrilled with the experience I am having and neither am I so I just want them to confirm they will cancel my plan. This bad and lack of communication is very annoying. I want to speak with someone on the phone and I can't even do that. This is very inconvenient for people with disabilities and will not be able to stick to written communication.
  
  
  Business Response /* (4000, 9, 2022/10/05) */
  Thank you for bringing this to our attention. At Byte we want to ensure we follow through with the fairest solutions and outcomes for our customers. Please refer to the latest correspondence from our management team as we are eager to assist with a solution.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2020, I decided to use Byte for teeth alignment by procuring an impression set. By 11/20/20 I placed my order for my aligners for $2095.00. They promised a 7 month plan. After receiving my first set of aligners in December 2020 and going through that process, I received limited to no support. Upon finishing my first set, in May 2021 I had to reach out regarding next steps where I had to go through another impression set before they sent me another set of aligners around June 2021 after a series of delays. In about February 2021 after not hearing anything and finishing my aligner set I reached out about next steps. I still had not reached the desired outcome promised by the company. After a couple attempts at explaining and re-explaining I received no further follow up. So since Feb 2021, I have not received additional treatment to get to my desired outcome nor have I received the retainers they are supposed to send at the end of treatment. There has been no attempt of reach out on their end and I am out $2095. I would like a refund.
  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Per Byte's Guarantees page as well as FAQ page (***************************************) the site states the following: If you receive a product that is damaged let us know by sending an email to ****************** and we will replace it. For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase. Once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, our Professional Care Team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps!

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using these retainers as prescribed. They have not corrected my teeth, In any capacity. In fact, they have ruined my teeth. Causing them to shift to fast and fillings to fall out. I was told by a orthodontist my teeth have no business being in any retainers and due to my over bite need actual braces. This caused HUNDREDS in dental bills. I have tried to contact BYTE, never get a response. Can't get through to a human. They changed who my financing is through, also unable to get ahold of anyone there. I was not given results I was promised. I'm requesting a full refund and will send the products back.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have tried a total of seven times to communicate this same information to this company. They then say they never got the information. Several other consumers have had identical issues. I will be seeing legal action and damages if not provided a immediate refund. They continue to report to my credit and have continued to harass me multiple times a day via phone and text. I do not want the product. I want a refund and will return the product.
  
  
  Business Response /* (4000, 9, 2022/10/05) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.
  
  
  Consumer Response /* (4200, 11, 2022/10/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Byte has still not provided information as to where the product can be send back to receive a refund. Byte continues to state they stand behind customers and their products, however, has set road blocks up in every direction. I have continued to ask for the same information that has not been provided to me. But am met with calls and emails not pertaining to my concerns. A complaint with the Consumer Department of WI DOJ Will also be filed.
  
  
  Business Response /* (4000, 13, 2022/10/07) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (4200, 15, 2022/10/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Company has not responded to documentation submitted. Still requesting refund.
  
  
  Business Response /* (4000, 17, 2022/10/17) */
  We are sorry to hear that the customer is having issues with communication however we must proceed in a way that protects the customer's information. We would like to continue internal correspondence while complying with HIPAA regulations.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2022 sent requested impressions into BYTE
  April Byte informed me that due to the condition of my teeth and gums they were unable to help me that I would have to see a specialist. I did and was told told I have periodontal disease (a chronic inflammatory disease that affects the gums and bone supporting the teeth also known as gum disease) and that I will have to undergo surgery and or need all teeth removed and dentures.
  I called Byte left several messages never to get a return call. Byte is still taking $82.00 the the 30th of each month and as of today I have paid $905.00 for something they already told me they couldn't provide their services to me.
  I have been calling the BYTEPAY company that has been taking the money from me every week and they say they have a request for refund but they also say they will not stop the auto payment process until BYTE tells them to stop it.
  I am now forced to cancel my banking account to stop further payments hitting my account, which is a big pain to have to reach out to all my ACH payment companies to update information due to this BYTE company.
  The BYTE company can't provide me with the service I signed up for so therefore they need to REFUND my money $905.00.
  

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We haven't received any emails and the company did not reach out to me I kept calling them. I have never received a call from BYTE!
  I keep getting told they are looking into the refund. Last call I made 9/23/22 I was told I needed to provide more documentation to get the refund even though BYTE was the one that informed me I WAS NOT A CANDIDATE FOR THEIR SERVICE!!!
  
  
  Business Response /* (4000, 9, 2022/09/27) */
  Thank you for bringing this to our attention. Byte has been in contact with the customer since this claim has been filed. If the customer has not heard from Byte, we recommend the customer review the contact information they have on their account to ensure they are receiving our correspondence. We look forward to assisting the customer internally to resolve their concerns.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May of 2022 I sent my impression kit and set up an account to make monthly auto payments to receive my aligners. I never sent pictures of my teeth until August 2022 so I understand why I hadn't received my aligners, but I have a month since sending my teeth fotos(August) trying to reach a customer service representative to update me on what is going on since my profile is saying I never sent my impression kit. They have everything from me and I'm just getting charged monthly for something I don't have.
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began treatment in 2020 after paying in full. They assured me I was a great candidate although I voiced concerns about my multiple crowns. I followed their treatment plan and about 2.5 months in, I noticed there was no difference to my teeth and the progressive aligners weren't fitting. They had me go back to previous aligners. Eventually, I noticed loosening/increased spacing around my gums. I had to get a root canal where my condition was guarded with the possibility of extraction. I was finally able to get a permanent crown. Byte has been incredibly unhelpful and will not offer a refund even though I did not receive a their "guarantee smile" with straighter teeth. It's a complete scam.
  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/26) */
  At Byte, our aim remains to provide you with a quality journey that provides you with the smile you deserve. So long as any customer in our treatment is diligent with the instructions provided and all guidelines are followed, progress should be visible. However, we do also understand that every person's anatomy is different, and treatment may not go as originally planned. Not to worry!
  
  Byte provides a Professional Care Team check in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.
  
  A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my aligners on January 14, 2022. The aligners were for 17 weeks on the top and 13 weeks on the bottom. I never heard from Byte at all after the aligners were delivered to me! At 13 weeks, I reached out to them and told them that my bottom teeth were not straight, and my bite was now off (my bite was fine before their aligners). They continued to send me form letters one after the other and requesting pictures for over 6 weeks. I continued to send the information (see attached documentation). By then my aligners had cracked from so much wear and I was now through the 17 weeks for the top aligners and my bite was not aligned and my teeth were not straight. They continued to tell me they were short staffed and would get back to me at their earliest convenience. It's my teeth, you can't just wait. I then decided to contact an orthodontist who said I needed 17 weeks of aligners at a cost of $3100! After receiving true orthodontic care, I realized there is no way aligners over the internet are suitable. I have requested my money back and they tell me that they don't refund money but will help me with my aligners. I was trying to get help with my aligners for weeks! Now that I am requesting a refund they answer my emails. I believe this business is very unhealthy for anyone's teeth.I have attached ALL documentation.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Re: **** ******
  
  Thank you for your email. They did reach out to me. No, this is NOT satisfactory to me.
  
  During my treatment, I reached out to them several times for help, and I would receive an automated form letter back 3-5 weeks after contacting them. This occurred several times. This letter would say the same thing over and over. I did exactly as the letter requested, send photos. I sent them over and over and never got any help with my actual issue. During the time I was waiting for a response and help, I'd receive an automated letter, asking are you ready for your retainer. Clearly, they had no idea what was going on with my care! By this time, my last aligner was worn so long it was cracked and I still hadn't heard from them. They are now claiming this is a "medical service" and they can't release me. If this was a medical service of any priority, I would not have to wait 3-5 weeks to get a response when I reached out for help. I would call this malpractice, clearly negligent professional treatment. Any medical profession would have a secretary/operator and phone number so you could speak to a medical professional when you had an issue. They are all about helping me now after I've had to go to an orthodontist and incur an additional $3100. I want my Byte aligners refunded. There is nothing medically professional about this practice!
  
  Thank you,
  
  
  Business Response /* (4000, 9, 2022/10/04) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.
  
  
  Consumer Response /* (4200, 11, 2022/10/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This response is extremely vague and doesn't explain what their resolution plan is. The only resolution I will agree to is a full refund. They did not give the required support/customer service needed to make this system work. They can not continue to take peoples money and not provide the appropriate customer service for this "medical system".
  
  
  Business Response /* (4000, 13, 2022/10/12) */
  We are sorry to hear that the customer is experiencing these frustrations. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint while staying HIPAA compliant.
  
  
  Consumer Response /* (4200, 15, 2022/10/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They can resolve the issue through this site. They are trying to bully me to use their site to resolve this issue which is just automated emails one after another. The public needs to be aware of their awful customer service before investing thousand of dollars. They actually turned off their phone lines for a period of time and answered customer concerns with automated emails. They are worried about HIPAA? No reason, I give full permission for disclosure. They have done NOTHINg to resolve this.
  
  
  Business Response /* (4000, 17, 2022/10/17) */
  Thank you for bringing this to our attention. A specialist from our Clinical Support Team has reached out to the customer and has worked with the customer internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (4200, 19, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That's just an automated email response
  
  
  Business Response /* (4000, 21, 2022/10/18) */
  Please refer to the latest correspondence from our management team, as we are eager to assist internally toward a resolution.
  
  
  Consumer Response /* (4200, 23, 2022/10/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If they are eager to assist what are they going to do? This email correspondence is exactly what they do when you have an issue with their aligners, around and around without a resolution. Their responses say nothing.
  
  
  Business Response /* (4000, 25, 2022/10/20) */
  It is very important to us that our customer's personal information is protected and kept private. If this customer would like to reach a fair resolution, they must work with us internally by referring to their last correspondence with the Byte Management Team. The Management Team is dedicated to providing solutions with customer collaboration.
  
  
  Consumer Response /* (4200, 27, 2022/10/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am giving you permission to resolve this issue on this site. It's my personal information.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early September (6th) I made the decision to move forward with the Byte Aligners. I put the $250 down and went the Byte Pay. September 12th, I get an email asking me to finalize my insurance information. I went online and completed what was asked. I get a follow up email stating my insurance does not cover "out of office" expenses. Fast forward to September 19th, I see my aligners still have not shipped but have a payment of $81 due in two weeks. I email my representative letting them know, I wish to cancel since this is not covered under insurance. I am told they will not cancel. I emailed my rep (*********) again, stating there must be a way to cancel.
  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Thank you for bringing this to our attention. A specialist from our Clinical Support Team has reached out to the customer and has worked with the customer internally to provide an appropriate resolution for this specific complaint.

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte advertises that they have certified dentists to help you along the way of your treatment plan. I started having issues with step 6 of 13 steps. I wore my aligners as recommended and usually had to 14 days before being advised by their so-called dental experts to move to the next step. My air gaps never closed. I constantly called in and asked for a dental expert to call me to discuss. I was asked every time for pictures. These pictures were reviewed by front-line customer service agents, NOT by board-certified dentists. I would be placed on hold while the rep viewed the photo. They would then confirm the receipt of my picture and advise a plan. The front-line reps would make recommendations based on a picture taken from a phone. These are NOT professional photos, there is no way to make a professional treatment recommendation based on these photos. Most of the photos were blurred and the air gaps were not clearly shown. I asked if possible to have one of the board-certified professionals call me back. I was told yes; however, the expected return time was 6 weeks out, I have been trying to get assistance for 2 weeks now and no call back from anyone but the front-line agents, once again, asking for pictures. It seems that the company feels that they are legitimately helping by constantly asking for a pictures from a person's phone. This is no way to diagnose a treatment. At no point, have I spoke with one of their board-certified professionals even though I have requested 7 times (I have everything documented). I feel that my current aligner set is not working and that I need to be refitted for new aligners. I've been told MULTIPLE times that the purchased insurance will cover that; however, they are doing everything in their power to magically make the current set work. This set is not working and I need to be refitted with a new set.
  

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/19) */
  We are sorry to hear that the customer is experiencing these frustrations. As per our guarantees page and informed consent, once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, your clinical support team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps! From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my transaction with byte on May 26th 2022. I bought a retainer plan and put it on a payment plan that I am paying every month but do to my finances I decided I needed to cancel my order. I never sent the my impressions kit so they never started the process of making my retainers. It should be no issue to send back the impression kits and return my money that they have been collecting for months. I've tried contacting them for weeks and and haven't received a response from customer service. They pride themselves in their customer yet I have received none since they started collecting payments. That is another reason I do not want to continue with byte.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/19) */
  We are sorry to hear that the customer is experiencing these frustrations. From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.
  
  
  Consumer Response /* (2000, 7, 2022/09/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They refunded my money and cancelled my order.