Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my aligners on January 14, 2022. The aligners were for 17 weeks on the top and 13 weeks on the bottom. I never heard from Byte at all after the aligners were delivered to me! At 13 weeks, I reached out to them and told them that my bottom teeth were not straight, and my bite was now off (my bite was fine before their aligners). They continued to send me form letters one after the other and requesting pictures for over 6 weeks. I continued to send the information (see attached documentation). By then my aligners had cracked from so much wear and I was now through the 17 weeks for the top aligners and my bite was not aligned and my teeth were not straight. They continued to tell me they were short staffed and would get back to me at their earliest convenience. It's my teeth, you can't just wait. I then decided to contact an orthodontist who said I needed 17 weeks of aligners at a cost of $3100! After receiving true orthodontic care, I realized there is no way aligners over the internet are suitable. I have requested my money back and they tell me that they don't refund money but will help me with my aligners. I was trying to get help with my aligners for weeks! Now that I am requesting a refund they answer my emails. I believe this business is very unhealthy for anyone's teeth.I have attached ALL documentation.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Re: **** ******
  
  Thank you for your email. They did reach out to me. No, this is NOT satisfactory to me.
  
  During my treatment, I reached out to them several times for help, and I would receive an automated form letter back 3-5 weeks after contacting them. This occurred several times. This letter would say the same thing over and over. I did exactly as the letter requested, send photos. I sent them over and over and never got any help with my actual issue. During the time I was waiting for a response and help, I'd receive an automated letter, asking are you ready for your retainer. Clearly, they had no idea what was going on with my care! By this time, my last aligner was worn so long it was cracked and I still hadn't heard from them. They are now claiming this is a "medical service" and they can't release me. If this was a medical service of any priority, I would not have to wait 3-5 weeks to get a response when I reached out for help. I would call this malpractice, clearly negligent professional treatment. Any medical profession would have a secretary/operator and phone number so you could speak to a medical professional when you had an issue. They are all about helping me now after I've had to go to an orthodontist and incur an additional $3100. I want my Byte aligners refunded. There is nothing medically professional about this practice!
  
  Thank you,
  
  
  Business Response /* (4000, 9, 2022/10/04) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.
  
  
  Consumer Response /* (4200, 11, 2022/10/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This response is extremely vague and doesn't explain what their resolution plan is. The only resolution I will agree to is a full refund. They did not give the required support/customer service needed to make this system work. They can not continue to take peoples money and not provide the appropriate customer service for this "medical system".
  
  
  Business Response /* (4000, 13, 2022/10/12) */
  We are sorry to hear that the customer is experiencing these frustrations. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint while staying HIPAA compliant.
  
  
  Consumer Response /* (4200, 15, 2022/10/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They can resolve the issue through this site. They are trying to bully me to use their site to resolve this issue which is just automated emails one after another. The public needs to be aware of their awful customer service before investing thousand of dollars. They actually turned off their phone lines for a period of time and answered customer concerns with automated emails. They are worried about HIPAA? No reason, I give full permission for disclosure. They have done NOTHINg to resolve this.
  
  
  Business Response /* (4000, 17, 2022/10/17) */
  Thank you for bringing this to our attention. A specialist from our Clinical Support Team has reached out to the customer and has worked with the customer internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (4200, 19, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That's just an automated email response
  
  
  Business Response /* (4000, 21, 2022/10/18) */
  Please refer to the latest correspondence from our management team, as we are eager to assist internally toward a resolution.
  
  
  Consumer Response /* (4200, 23, 2022/10/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If they are eager to assist what are they going to do? This email correspondence is exactly what they do when you have an issue with their aligners, around and around without a resolution. Their responses say nothing.
  
  
  Business Response /* (4000, 25, 2022/10/20) */
  It is very important to us that our customer's personal information is protected and kept private. If this customer would like to reach a fair resolution, they must work with us internally by referring to their last correspondence with the Byte Management Team. The Management Team is dedicated to providing solutions with customer collaboration.
  
  
  Consumer Response /* (4200, 27, 2022/10/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am giving you permission to resolve this issue on this site. It's my personal information.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early September (6th) I made the decision to move forward with the Byte Aligners. I put the $250 down and went the Byte Pay. September 12th, I get an email asking me to finalize my insurance information. I went online and completed what was asked. I get a follow up email stating my insurance does not cover "out of office" expenses. Fast forward to September 19th, I see my aligners still have not shipped but have a payment of $81 due in two weeks. I email my representative letting them know, I wish to cancel since this is not covered under insurance. I am told they will not cancel. I emailed my rep (*********) again, stating there must be a way to cancel.
  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Thank you for bringing this to our attention. A specialist from our Clinical Support Team has reached out to the customer and has worked with the customer internally to provide an appropriate resolution for this specific complaint.

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte advertises that they have certified dentists to help you along the way of your treatment plan. I started having issues with step 6 of 13 steps. I wore my aligners as recommended and usually had to 14 days before being advised by their so-called dental experts to move to the next step. My air gaps never closed. I constantly called in and asked for a dental expert to call me to discuss. I was asked every time for pictures. These pictures were reviewed by front-line customer service agents, NOT by board-certified dentists. I would be placed on hold while the rep viewed the photo. They would then confirm the receipt of my picture and advise a plan. The front-line reps would make recommendations based on a picture taken from a phone. These are NOT professional photos, there is no way to make a professional treatment recommendation based on these photos. Most of the photos were blurred and the air gaps were not clearly shown. I asked if possible to have one of the board-certified professionals call me back. I was told yes; however, the expected return time was 6 weeks out, I have been trying to get assistance for 2 weeks now and no call back from anyone but the front-line agents, once again, asking for pictures. It seems that the company feels that they are legitimately helping by constantly asking for a pictures from a person's phone. This is no way to diagnose a treatment. At no point, have I spoke with one of their board-certified professionals even though I have requested 7 times (I have everything documented). I feel that my current aligner set is not working and that I need to be refitted for new aligners. I've been told MULTIPLE times that the purchased insurance will cover that; however, they are doing everything in their power to magically make the current set work. This set is not working and I need to be refitted with a new set.
  

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/19) */
  We are sorry to hear that the customer is experiencing these frustrations. As per our guarantees page and informed consent, once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, your clinical support team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps! From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my transaction with byte on May 26th 2022. I bought a retainer plan and put it on a payment plan that I am paying every month but do to my finances I decided I needed to cancel my order. I never sent the my impressions kit so they never started the process of making my retainers. It should be no issue to send back the impression kits and return my money that they have been collecting for months. I've tried contacting them for weeks and and haven't received a response from customer service. They pride themselves in their customer yet I have received none since they started collecting payments. That is another reason I do not want to continue with byte.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/19) */
  We are sorry to hear that the customer is experiencing these frustrations. From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.
  
  
  Consumer Response /* (2000, 7, 2022/09/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They refunded my money and cancelled my order.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Byte alignment kit and have had discomfort since the beginning. I Financed the full amount of the aligners and have been making monthly payments. I have tried several times to get the aligners adjusted or tried to receive new ones. I was told to continue using the treatment on just my bottom teeth and not my top while they figured out the issue. I spoke to my dentist and was advised not to do this as it could mis align my bite and caused further issues. I expressed this to the company, always through email as they do not have a person to speak to. They would send me several questionnaires to fill out in regards to the aligners that do not fit properly and this has gone no where. Not to mention that they are using false advertisement as one of the people they had listed on their website stating it was a person who used byte to correct their teeth I also saw them advertising for another brand. At this point I just want my money back as I am making monthly payments for aligners I have never been able to use.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/17) */
  We are so sorry to hear that the customer is having problems connecting with us. Our Support Team is ready to assist via Support Form which is located on the account center or by calling directly at ************** They are available 7 days a week between the hours of 8AM-6PM MST. We look forward to giving the customer the support they deserve.
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I sent the company 2 emails and have not heard back
  
  
  Business Response /* (4000, 9, 2022/09/22) */
  Per Byte's Guarantees page as well as FAQ page (*****************************************) the site states the following: If you receive a product that is damaged let us know by sending an email to ****************** and we will replace it. For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase. Once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, our Professional Care Team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps!

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2021 9:44 AM I paid Byte $1,895.00 for 18 sets of aligners. Order #****** They sent 15 upper and 12 lower. My treatment plan was for an All-Day set meaning I will have to wear them 20hrs a day. My kit came with a hyperbyte + charger, manual, case for aligners & foam cleaner for aligners. I've been wearing my last set of aligners for 6 months the I've finished my current treatment, some of the aligners didn't fit properly but they insisted that I "backtracked" to make sure Im not rushing the process. Well that made things turn for the worst, my sleep has been disturbed by not being able to breathe, bleeding, gum irritation, clicking in my jaw as if my bite it off track. It's becoming a further issue with them not responding and me not being able to sit on the phone/video chat they refuse to help or Atleast make fitting aligners. I've email them over 7 times pictures of my teeth with and without the aligners.
  

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Thank you for bringing this to Byte's attention. We will continue to assist with this internally as our support team is eager to help.
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I've included emails of them sending me the same response, it's almost like they're insensitive to my concerns after I've paid. These "air gaps" they speak of have been in my aligners since I've got them, let's just be honest here the aligners are poorly made and that's ok because NOT EVERYTHING TURNS OUT PERFECT but as a consumer of this company it's inexcusable for them to harbor my other aligners after I've told them before that the treatments not going so well because the aligners are not fitting fine. The responses I get from Byte are insensitive to say the least, because you're not in person nor can you "understand" my concerns because of a couple pictures.
  
  
  Business Response /* (4000, 9, 2022/09/21) */
  We are sorry to hear that the customer is experiencing these frustrations. The clinical support team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps! From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.
  
  
  Consumer Response /* (4200, 11, 2022/09/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will continue until my services are full filled or I'm refunded. I was told by email allegedly "I'm being issued $100 for my troubles which is rare" but I've come across numerous of reviews with people experiencing the same problem. I don't need to provide examples because as a company they know what they're doing. I'll be contacting my dentist for further updates.
  
  
  Business Response /* (4000, 13, 2022/09/27) */
  Thank you for providing further insight into your concerns. Byte's Management Team has been in touch with the customer and we look forward to assisting them internally to resolve this complaint. We kindly ask the customer refer to the previous correspondence from our Management Team so that we may continue to support them in reach a resolution.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1, 2022 ordered the impression kit. May 2, 2022 Paid in full for night time Byte Aligners. They also contacted me daily in between sending the impression kit back and when I finally ordered and paid in full the aligners. They definitely want your money then don't follow through much after that. Received aligners on May 18. I began wearing them about a week later. I wore them for 10-12 weeks and still not seen any progress. My teeth and jaw have been hurting and my teeth were looking worse. I contacted them via their app and took a day or two to get back to me. They tell me to go back to old ones. So I went back and none fit well. They tell me to take a 7 day break from them. I take 2 weeks because I was out of town. I also showed my concern because I grind my teeth at night and can't wear my night guard anymore because it doesn't fit correctly. They tell me to teach myself how not to grind... um ok I will do that when I'm sleeping. When I get back, I contact them again with photos, they tell me my top teeth look good but need more time on bottom. Well my top teeth are not fine. They are not any different than they were 12 weeks ago. The middle two teeth still overlap some. My bottom teeth have not moved at all. The middle ones still overlap some. See photos. Now they tell me to take another 7 day break. I'm frustrated and have spent 3 months with these to see no progress. I would like a refund or even partial refund as I've paid in full the $2295+tax. I will need to go to a local dentist to get my teeth fixed still.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Per Byte's Guarantees page as well as FAQ page (*****************************************) the site states the following: If you receive a product that is damaged let us know by sending an email to ****************** and we will replace it. For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase. Once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, our Professional Care Team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps!
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company just keeps emailing me telling me to take another rest week and to purchase a boil mouthguard. This does not make sense nor does this help fix my teeth. I feel like they keep trying to drag this on so they don't have to refund or make new aligners. I am not happy with their response as I have paid a lot of money with no return.
  
  
  Business Response /* (4000, 9, 2022/09/21) */
  We are sorry to hear that the customer is experiencing these frustrations. The Clinical Support Team may request additional steps to ensure a proper fit and an on-the-spot solution to fit issues, gum tissue fluctuation, dental work, overall comfort, and even to get the customer's treatment on track. In the event there are issues, our team will continue to work to provide additional solutions that are both safe and effective. We would like to continue internal correspondence with this customer to ensure we reach an intentional solution while complying with HIPAA regulations.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Byte alignment plan in December of 2021. This was supposed to be a 15 week plan but I am still on week 12 after 10 months of wear. My teeth are not moving as they advised and I have not had the remote Ortho care they promised. The only communication Or check in I have received from them was when I initiated the correspondence. I even had a loose tooth from the aligners and they just told me to go back multiple steps. On another occasion they told me to run my aligners under warm water or bite down on a towel for them to fit better. This is unprofessional and is really affecting my mental health at this point. I was so hopeful that this would help my quality of life but it has been nothing but a drawn out nightmare. There were months when I couldn't get ahold of anyone on the phone, could rarely get an email response and when I did it was of no help. I don't want to send more pictures or deal with Byte anymore, I just want my money back so I can get help from a real orthodontist who cares about my teeth.
  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/15) */
  At Byte our Professional Care Team may request additional trimming to ensure a proper fit and an on-the-spot solution to fit issues, gum tissue fluctuation, dental work, overall comfort, and even to get the customer's treatment on track. Rest assured, if this was the initial resolution provided, we ask that the customer give it a try. In the event there are issues, our team will continue to work to provide additional solutions that are both safe and effective.
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have tried everything your company has suggested and I have been extremely diligent for 10 months with no results. I don't want to move forward with anymore treatments, I just want my money back and will fight until I get that.
  
  
  Business Response /* (4000, 9, 2022/09/21) */
  We are sorry to hear that the customer is experiencing these frustrations. As per our guarantees page and informed consent, once an order has been placed, we cannot accept exchanges, returns, or refunds. While we may not be able to provide a refund, the clinical support team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps! From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my byte night aligners in mid-July 2022 (a 14 week treatment plan). I immediately contacted byte because the upper aligner looked incomplete and did not fit well. They assured me that it was no problem because the part that didn't fit well was over my molars, and molars aren't impacted by their aligners. I wore my aligners religiously for over 4 weeks, meeting or exceeding the recommended time, and always using the hyper byte. I was in week 5 when I completed my monthly check in. At this point byte said I needed to go back and start all over! And not only that, double up the time beginning on week 1. At this point I asked for a partial refund given that nothing at all had been achieved, which they said they could not provide. Long story short, I've just completed wearing my week 1 aligners for the second round of two weeks they recommended, and my teeth are not moving at all. Week 2 aligners still don't fit well, and I get a headache all night when I wear them. Clearly there was a mistake made somewhere on byte's end. Maybe the misfit of the upper aligner does make a difference, or maybe they just made a mistake and cannot deliver on the service promised. Either way, a reputable company would stand behind their claims and not force a paying customer to extend service to three times the length of time originally promised with still no guarantee of outcome. I would like at least a partial refund.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/17) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business did not even address my complaint when they reached out to me. They told me to keep wearing my aligners and offered me a free teeth whitening tool. I signed up and paid for the 14 week treatment plan they provided me. I NEVER would have agreed to the length of time they are now telling me it is going to take. It is a bait and switch technique, and I absolutely want at least a partial credit for the way they misled me.
  
  
  Business Response /* (4000, 9, 2022/09/23) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte continuously changes their pricing saying they're giving discounts, yet raising the price. When I initially set up my account with them, the Night time aligners were priced at $1695. Overtime, I would get texts stating "we approved $350 off, making your total $1795."
  I received another text today saying that I was approved for $400 off, making my total $1999. It doesn't take a genius to know that it doesn't compute.
  When I confronted them about their pricing being all over the board, which shows me they're a scammer, they stated they're going to close my account without my authorization. So not only did they not address the issue of their pricing being messed up, they instead got angry and just shut me out entirely.
  I feel as if I was "robbed" by paying them for impressions. Can't imagine many people they have screwed over by jacking the prices around.
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.