Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Byte has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Byte alignment kit and have had discomfort since the beginning. I Financed the full amount of the aligners and have been making monthly payments. I have tried several times to get the aligners adjusted or tried to receive new ones. I was told to continue using the treatment on just my bottom teeth and not my top while they figured out the issue. I spoke to my dentist and was advised not to do this as it could mis align my bite and caused further issues. I expressed this to the company, always through email as they do not have a person to speak to. They would send me several questionnaires to fill out in regards to the aligners that do not fit properly and this has gone no where. Not to mention that they are using false advertisement as one of the people they had listed on their website stating it was a person who used byte to correct their teeth I also saw them advertising for another brand. At this point I just want my money back as I am making monthly payments for aligners I have never been able to use.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/17) */
  We are so sorry to hear that the customer is having problems connecting with us. Our Support Team is ready to assist via Support Form which is located on the account center or by calling directly at ************** They are available 7 days a week between the hours of 8AM-6PM MST. We look forward to giving the customer the support they deserve.
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I sent the company 2 emails and have not heard back
  
  
  Business Response /* (4000, 9, 2022/09/22) */
  Per Byte's Guarantees page as well as FAQ page (*****************************************) the site states the following: If you receive a product that is damaged let us know by sending an email to ****************** and we will replace it. For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase. Once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, our Professional Care Team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps!

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my byte night aligners in mid-July 2022 (a 14 week treatment plan). I immediately contacted byte because the upper aligner looked incomplete and did not fit well. They assured me that it was no problem because the part that didn't fit well was over my molars, and molars aren't impacted by their aligners. I wore my aligners religiously for over 4 weeks, meeting or exceeding the recommended time, and always using the hyper byte. I was in week 5 when I completed my monthly check in. At this point byte said I needed to go back and start all over! And not only that, double up the time beginning on week 1. At this point I asked for a partial refund given that nothing at all had been achieved, which they said they could not provide. Long story short, I've just completed wearing my week 1 aligners for the second round of two weeks they recommended, and my teeth are not moving at all. Week 2 aligners still don't fit well, and I get a headache all night when I wear them. Clearly there was a mistake made somewhere on byte's end. Maybe the misfit of the upper aligner does make a difference, or maybe they just made a mistake and cannot deliver on the service promised. Either way, a reputable company would stand behind their claims and not force a paying customer to extend service to three times the length of time originally promised with still no guarantee of outcome. I would like at least a partial refund.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/17) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business did not even address my complaint when they reached out to me. They told me to keep wearing my aligners and offered me a free teeth whitening tool. I signed up and paid for the 14 week treatment plan they provided me. I NEVER would have agreed to the length of time they are now telling me it is going to take. It is a bait and switch technique, and I absolutely want at least a partial credit for the way they misled me.
  
  
  Business Response /* (4000, 9, 2022/09/23) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2021 9:44 AM I paid Byte $1,895.00 for 18 sets of aligners. Order #****** They sent 15 upper and 12 lower. My treatment plan was for an All-Day set meaning I will have to wear them 20hrs a day. My kit came with a hyperbyte + charger, manual, case for aligners & foam cleaner for aligners. I've been wearing my last set of aligners for 6 months the I've finished my current treatment, some of the aligners didn't fit properly but they insisted that I "backtracked" to make sure Im not rushing the process. Well that made things turn for the worst, my sleep has been disturbed by not being able to breathe, bleeding, gum irritation, clicking in my jaw as if my bite it off track. It's becoming a further issue with them not responding and me not being able to sit on the phone/video chat they refuse to help or Atleast make fitting aligners. I've email them over 7 times pictures of my teeth with and without the aligners.
  

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Thank you for bringing this to Byte's attention. We will continue to assist with this internally as our support team is eager to help.
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I've included emails of them sending me the same response, it's almost like they're insensitive to my concerns after I've paid. These "air gaps" they speak of have been in my aligners since I've got them, let's just be honest here the aligners are poorly made and that's ok because NOT EVERYTHING TURNS OUT PERFECT but as a consumer of this company it's inexcusable for them to harbor my other aligners after I've told them before that the treatments not going so well because the aligners are not fitting fine. The responses I get from Byte are insensitive to say the least, because you're not in person nor can you "understand" my concerns because of a couple pictures.
  
  
  Business Response /* (4000, 9, 2022/09/21) */
  We are sorry to hear that the customer is experiencing these frustrations. The clinical support team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps! From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.
  
  
  Consumer Response /* (4200, 11, 2022/09/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will continue until my services are full filled or I'm refunded. I was told by email allegedly "I'm being issued $100 for my troubles which is rare" but I've come across numerous of reviews with people experiencing the same problem. I don't need to provide examples because as a company they know what they're doing. I'll be contacting my dentist for further updates.
  
  
  Business Response /* (4000, 13, 2022/09/27) */
  Thank you for providing further insight into your concerns. Byte's Management Team has been in touch with the customer and we look forward to assisting them internally to resolve this complaint. We kindly ask the customer refer to the previous correspondence from our Management Team so that we may continue to support them in reach a resolution.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1, 2022 ordered the impression kit. May 2, 2022 Paid in full for night time Byte Aligners. They also contacted me daily in between sending the impression kit back and when I finally ordered and paid in full the aligners. They definitely want your money then don't follow through much after that. Received aligners on May 18. I began wearing them about a week later. I wore them for 10-12 weeks and still not seen any progress. My teeth and jaw have been hurting and my teeth were looking worse. I contacted them via their app and took a day or two to get back to me. They tell me to go back to old ones. So I went back and none fit well. They tell me to take a 7 day break from them. I take 2 weeks because I was out of town. I also showed my concern because I grind my teeth at night and can't wear my night guard anymore because it doesn't fit correctly. They tell me to teach myself how not to grind... um ok I will do that when I'm sleeping. When I get back, I contact them again with photos, they tell me my top teeth look good but need more time on bottom. Well my top teeth are not fine. They are not any different than they were 12 weeks ago. The middle two teeth still overlap some. My bottom teeth have not moved at all. The middle ones still overlap some. See photos. Now they tell me to take another 7 day break. I'm frustrated and have spent 3 months with these to see no progress. I would like a refund or even partial refund as I've paid in full the $2295+tax. I will need to go to a local dentist to get my teeth fixed still.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Per Byte's Guarantees page as well as FAQ page (*****************************************) the site states the following: If you receive a product that is damaged let us know by sending an email to ****************** and we will replace it. For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase. Once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, our Professional Care Team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps!
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company just keeps emailing me telling me to take another rest week and to purchase a boil mouthguard. This does not make sense nor does this help fix my teeth. I feel like they keep trying to drag this on so they don't have to refund or make new aligners. I am not happy with their response as I have paid a lot of money with no return.
  
  
  Business Response /* (4000, 9, 2022/09/21) */
  We are sorry to hear that the customer is experiencing these frustrations. The Clinical Support Team may request additional steps to ensure a proper fit and an on-the-spot solution to fit issues, gum tissue fluctuation, dental work, overall comfort, and even to get the customer's treatment on track. In the event there are issues, our team will continue to work to provide additional solutions that are both safe and effective. We would like to continue internal correspondence with this customer to ensure we reach an intentional solution while complying with HIPAA regulations.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Byte alignment plan in December of 2021. This was supposed to be a 15 week plan but I am still on week 12 after 10 months of wear. My teeth are not moving as they advised and I have not had the remote Ortho care they promised. The only communication Or check in I have received from them was when I initiated the correspondence. I even had a loose tooth from the aligners and they just told me to go back multiple steps. On another occasion they told me to run my aligners under warm water or bite down on a towel for them to fit better. This is unprofessional and is really affecting my mental health at this point. I was so hopeful that this would help my quality of life but it has been nothing but a drawn out nightmare. There were months when I couldn't get ahold of anyone on the phone, could rarely get an email response and when I did it was of no help. I don't want to send more pictures or deal with Byte anymore, I just want my money back so I can get help from a real orthodontist who cares about my teeth.
  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/15) */
  At Byte our Professional Care Team may request additional trimming to ensure a proper fit and an on-the-spot solution to fit issues, gum tissue fluctuation, dental work, overall comfort, and even to get the customer's treatment on track. Rest assured, if this was the initial resolution provided, we ask that the customer give it a try. In the event there are issues, our team will continue to work to provide additional solutions that are both safe and effective.
  
  
  Consumer Response /* (3000, 7, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have tried everything your company has suggested and I have been extremely diligent for 10 months with no results. I don't want to move forward with anymore treatments, I just want my money back and will fight until I get that.
  
  
  Business Response /* (4000, 9, 2022/09/21) */
  We are sorry to hear that the customer is experiencing these frustrations. As per our guarantees page and informed consent, once an order has been placed, we cannot accept exchanges, returns, or refunds. While we may not be able to provide a refund, the clinical support team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps! From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte continuously changes their pricing saying they're giving discounts, yet raising the price. When I initially set up my account with them, the Night time aligners were priced at $1695. Overtime, I would get texts stating "we approved $350 off, making your total $1795."
  I received another text today saying that I was approved for $400 off, making my total $1999. It doesn't take a genius to know that it doesn't compute.
  When I confronted them about their pricing being all over the board, which shows me they're a scammer, they stated they're going to close my account without my authorization. So not only did they not address the issue of their pricing being messed up, they instead got angry and just shut me out entirely.
  I feel as if I was "robbed" by paying them for impressions. Can't imagine many people they have screwed over by jacking the prices around.
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 6 months night treatment and my teeth never git straight instead I now grew a bump on the side of my gum whi h I now have to see the dentist about. my tooth is still twisted and these aligners made my bottom front teeth get a gap..I'm so pissed and disappointed this didn't work for me and now I have to see my dentist to correct the damage..I want a full refund.
  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/09/18) */
  We are sorry to hear that the customer is experiencing these frustrations. As per our guarantees page and informed consent, once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund, your clinical support team is able to review any concerns that are surrounding treatment to ensure that the customer's results are being cared for. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps! From this point, we would like to work with this customer internally in order to reach a fair resolution while complying with HIPAA regulations.
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  your selling a product that states straight teeth from home..its now been over 9 months and my tooth never git straight I now have to see a dentist to see what's wrong with my gum since I am now growing a bump and I never had issues with my teeth until I've been using these aligners that have cause nothing but an issue. I will send all the material I received I want a refund asap or I will have to post my horrible experience on every platform about this company and the lies they sell. I was expecting straight teeth by June and now its September! there is nothing you can do to fix my teeth issues so just refund.
  
  
  Business Response /* (4000, 9, 2022/09/23) */
  Thank you for bringing this to our attention. A specialist from our Clinical Support Team has reached out to the customer and has worked with the customer internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (4200, 11, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There is no solution to fixing my teeth only the dentist can now fix my teeth..these aligners did nothing for my teeth and I'm not the only customer who has complained there's hundreds of people who have been scammed by this company and now have to pay the dentist to fix their teeth because of these aligners! the right thing to do is refund me! it didn't work for me and cause more damage then anything. I want a full refund
  
  
  Business Response /* (4000, 14, 2022/09/27) */
  Thank you for sharing more insight into your concerns. At Byte, your safety remains our number one priority. Our Clinical Care team consists of dentists, doctors, and assistants that look into each treatment to ensure we are providing you with the safest possible treatment if you are a candidate for our aligners.
  
  If you were not approved, this does not mean you cannot be treated with alternative methods- we would like to make sure you are being given the safest possible treatment for your needs, and that may not be our care. If you were approved, we would love to take a further look to ensure your treatment is on track.
  
  A member of our Management Team has reached out to the customer. We kindly ask the customer to continue to work with our Management Team internally so that we may resolve their concerns. We look forward to assisting the customer in reaching a fair resolution.
  
  
  Consumer Response /* (-5, 15, 2022/09/27) */
  ***Document Attached***
  I told them I had 3 crowns on 3 molars one on each side of my mouth..according to them on their website this would mean I wouldn't be a candidate for these aligners..instead they said I was a perfect candidate and I wasn't! I just recently found out I wasn't supoose to be a candidate because of my crowns and I told them about it before even starting. I feel so scammed because this was all informed and I spent months thinking this was going to work and it didn't it just caused me to have pain and my teeth stayed the same.
  
  
  Consumer Response /* (4200, 18, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  a fair solution is a full refund it's going on now 11 months my teeth never shifted straight it didn't work for me due to my crowns.
  
  
  Business Response /* (4000, 20, 2022/10/05) */
  At Byte, we always ensure we follow through with the fairest solutions and outcomes for our customers. Our management team is happy to continue to assist this customer internally towards a resolution.
  
  
  Consumer Response /* (4200, 22, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  the solution is very simple. refund. there's hundreds of people on your page complaining about these aligners. Once again these didn't make my teeth straight and I am NOT happy about wasting over 1900 on something that didn't work! I want my money back.
  
  
  Business Response /* (4000, 24, 2022/10/10) */
  Please refer to the latest correspondence from our management team as we are eager to continue to work towards a fair solution.
  
  
  Consumer Response /* (4200, 26, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only thing they told me was to go to the dentist and refused to give me my money back. I have stopped wearing the aligners since now my gums have been bleeding, I have a bump that grew on the side of my molar, and now have issues with my teeth being sensitive. I will not wear then because they are causing harm to my gums and my teeth plus they never worked for me since my teeth are sti not straight. I have a dentist appt in November and I'm hoping they can fix the da.age these aligners have a caused me.
  
  
  Business Response /* (4000, 28, 2022/10/11) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally started treatment in March 2021. After secession weeks I started having issues.
  Byte finally changed my treatment plan on 7/22/21 after having a video chat. The new plan was for UPPER ALIGNERS ONLY! I had completed that treatment plan and was satisfied with the outcome. However, I did not get my retainer and when I asked about it April 20, 2022 someone decided to start my plan over once again. I was told if I did not comply Byte would not honor their life time smile guarantee.
  So, I complied. However, I started having issues again. I was told to send pictures, which I did, and then they asked for pictures of the lower aligners. I don't even have lower aligners! I explained that continuing with the 3rd set will not work because after aligner 8 they don't even fit onto my teeth. I have over 75 emails trying to get Byte to assist me. Each time I get a different person and it is obvious they don't read my file. They just ask me to continue or start me over.
  I am satisfied with my current results and want Byte to send a retainer AND honor their guarantee. Or, they can refund my money!
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/18) */
  We are sorry to hear that the customer is experiencing these frustrations. As per our guarantees page and informed consent, once an order has been placed, we cannot accept exchanges, returns or refunds. While we may not be able to provide a refund. That said, our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint while complying with HIPAA regulations.
  
  
  Consumer Response /* (2000, 7, 2022/09/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Byte has had a member review my treatment history with them and has decided to conclude my treatment at this point and honor their guarantee.

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  started byte over a year ago paying over $2000. My results have been less than ideal so I asked for more treatment, it took more months to get additional aligners and on top of that the online program never checked in with me on my progress. I received more aligners and have not received any outreach through the company or the app in regards to my progress. My teeth are worse off than they were before. I have more spacing between all my teeth which has caused dental problems and has cost over $300 in deep periodontal cleaning. In addition my top and bottom teeth no longer align. I will likely have to see an orthodontist to repair the damage this treatment has caused. I have still not received final treatment or an actual receipt and I have asked several times for a refund. I would like a refund or my dentist has recommended I take further action.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/15) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an issue with byte for MONTHS now. I haven't got my second shipment of aligners that I was supposed to receive. I have tried countless times to contact them regarding the issue and they haven't bothered to reach out. On top of that they expect me to continue paying them when I haven't got the product. I would like a refund at this point and wish to stop doing business with this company.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Thank you for speaking with us surrounding your byte experience. There have been delays surrounding response times, and Byte remains diligent in ensuring these time frames are sped up and that each and every person that comes our way may have a direct and immediate response. Based off of additional information, we are able to come to a direct resolution with the customer and are looking forward to assisting via email.