Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

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  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

Review Details

• Review fromEmily T

  Date: 07/03/2025

  1 star
  To put it simply, this business is an absolute scam. I signed up for treatment and mailed aligners two years ago. The aligners stopped fitting halfway through, despite me following their directions to a T. Per their online advice, I went back a few weeks to try to correct them and it still was not working. I was mailed a second set of aligners and the same thing happened. At this point, I was frustrated beause I was unable to get into contact with anyone without sending a handful of images and information about where I was at in my treatment, which I did, several times. It's impossible to get any resolution online or over the phone. All I want is a refund for a service that was not appropriate for me. This was almost $3,000 and I basically only recieved plastic junk. Please avoid using Byte at all costs. I'm still fighting for a refund and they have me running in circles. They've done nothing for me worth that kind of money.

• Review fromBrandon R

  Date: 06/30/2025

  1 star
  In 2022, I began at-home aligner treatment with Byte, trusting their promise of effective and professional dental results. I followed the treatment plan exactly as prescribed. Despite full compliance, the aligners did not produce the promised or expected outcomes.I reached out to Byte in 2024 to express concern over the lack of results and request a refund for the ineffective treatment. Instead of addressing the performance of the product, Byte focused solely on the timelinestating that because my treatment should have concluded and that my last contact was in 2023, I am no longer eligible for a refund.Byte has now denied my request multiple times, without acknowledging that the treatment simply did not work. Their policy-based denial does not address the core issue: I paid for a service that failed to deliver on its advertised and contractual results. As a consumer, I should not be penalized for the companys failure to ensure their product performed as intended.I am requesting a full refund for the ineffective treatment and for Byte to take accountability for their products failure to meet reasonable expectations. I am prepared to escalate further if necessary, but hope this complaint will lead to a fair and reasonable resolution.

• Review fromBrady L

  Date: 06/21/2025

  1 star

  Brady L

  Date: 06/21/2025

  Aligners didn't fix my teeth properly and actually made it somewhat worse. towards half my process of my aligners they didn't start fitting correctly but I thought it was apart of the process and overall it ended up making my appearance worse. Furthermore, I reached out to them and they insisted I go to a ************* for scans and ontop of that I wouldn't be able to move on until I scanned documents that blocked me from going further which seemed to help prevent any action I could take against them. I sent scans that weren't approved so I decided to ask for a refund and I was denied instead.

  Byte

  Date: 06/23/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visithttps://***************************************************************************** choose the option that works best for you. We look forward to assisting you further.

• Review fromKertis J

  Date: 06/20/2025

  1 star

  Kertis J

  Date: 06/20/2025

  I enrolled for their $2399 package two years ago...Was told it would be broken down into 24 payments...Come to find out there is a finance charge of over 25 percent... Was told today its over $1000 still due after my 24th payment.... Nowhere in my signup process did it mention interest fee... Vey very bad business...

  Byte

  Date: 06/23/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visithttps://***************************************************************************** choose the option that works best for you. We look forward to assisting you further.

• Review fromAbby L

  Date: 06/18/2025

  1 star
  No support with customer service. I am facing effects from their aligners that have been exacerbated from the beginning of my treatment. This product is not *** approved, and I will be requesting a refund as my treatment only worsened my teeth. Legal action will be taken if no refund is present.

• Review fromChelle W

  Date: 06/12/2025

  1 star

  Chelle W

  Date: 06/12/2025

  They are giving me the run around with getting all these documentation to finish my treatment. This is the 4th time I had to get more aligners because my teeth are still not straight. They are now saying my treatment should have been done. YES I know that!!! My bill was completely paid off with the aligners guarantee paid for. My smile is not straight my teeth are unsatisfactory. They are just not try to give me my money back now. This has sent me to have so much stress. I just want my money back for the treatment plus money I had to pay out of pocket for doctor visits, x rays and ect that was done. Plus my insurance was charged and now they asking for a *** for charges after I have sent the receipt for treatment which I was making them pay the whole bill but of the things they required. This is frustrating dealing with this with nothing resolved for 2 YEARS!! I need my money back cause I can't do this with them anymore!

  Byte

  Date: 06/13/2025

  Hello,
  
  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visithttps://***************************************************************************** choose the option that works best for you. We look forward to assisting you further.

• Review fromDanielle C

  Date: 05/29/2025

  1 star
  I started the program with byte in July 2021. After my first impressions I was told I could have the smile I desired within 3 months. After countless emails, 2 new sets of liners, multiple impressions, continued changes regarding the liners, I finally, on February 7th, 2024, stopped using the liners. The main issue with my teeth was not addressed. In the projected model of my teeth, everything looked like what I wanted but they failed to deliver on what they promised, to achieve my smile goals. 2 and 1/2 years later, I have a misaligned bite and they same issues with my teeth. They do not offer money back but a smile guarantee. In which they have failed to deliver on both of these.

• Review fromRyan H

  Date: 05/28/2025

  1 star
  I have a severe overbite and other issues. When I first started using byte it was marketed as a fix all. A couple weeks into it, I disturbingly felt like my teeth were wiggly and loose, Ive had braces before byte so this was a huge concern. Support has been very unhelpful, and even when byte seized production, support kept making it very hard to inquire about a refund or my next steps, they keep telling you to see a dentist, but I thought byte was supposed to be like a dentist? Theyre supposed to specialize in this, and they want me to pay for a dentist and go out of my way because of complications of their business? Byte hasnt been helpful, and thats a shame because I want to see byte turn things around.

• Review fromBearnard B

  Date: 05/27/2025

  1 star
  Byte has not honored their guarantee or finished my treatment. After they faced legal issues over their aligners I followed all the necessary steps to continue treatment. I was given the run around for months filling out forms, requesting more info, asking my dentist for documents. I spent hours on the phone waiting on hold, literally hours for no response over multiple weeks. Despite being told by the orthodontist that I worked with through byte (before they had the legal issues with their aligners) that multiple rounds of aligners is normal I was told that they could no longer assist and aligners can no longer fix my issues. This was not from a register orthodontist but rather a random customer service person via email. I am so disappointed and regret spending months wearing aligners that I was abandoned. I will be visiting an in person orthodontist to have them assess issues with my bite and chipping on my teeth to see if byte contributed to chipping and issue with my byte now that I can not finish my treatment. I have requested a refund due to the stopping of service part way through treatment but have not had any luck after months of following up. So disappointed.

• Review fromHaley K

  Date: 05/27/2025

  1 star
  Wont refund me. My ** wont leave a note for their crappy service and they refuse to refund me. Never sent my final retainers. Never followed up. Wont respond to anything.