We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Reviews

This profile includes reviews for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Byte has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Byte

      1556 20th St Ste A Santa Monica, CA 90404-3466

    • Byte

      3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

    Customer Review Ratings

    1.23

    Average of 453 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Gigi B

      Date: 07/20/2022

      Gigi B

      Date: 07/20/2022

      Been dealing with BYTE for two years now, customer service is terrible, they take forever to return emails and at this point the information that is coming back to me is not even accurate with regard to what upper and lower aligners I'm on. One feels dismissed, ignored and as if their office is chaos. My teeth have responded well but it's taking way too long for minor adjustments. Customer service is not sharp or with it. Super frustrated and weary of the whole ordeal. I should have spent the extra money and just went with Invisalign. 😡

      Byte

      Date: 08/05/2022

      Hello Gigi, we can understand your frustrations. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. These concerns are best handled by our Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!

    • Mariah M

      Date: 07/19/2022

      Mariah M

      Date: 07/19/2022

      Don't do it!!!! The customer service was amazing in the beginning they were calling and texting to check in. Once they got all the money it's non existent. They no longer take phone calls. When you call the customer service number it's a recording that directs you to email them. I've emailed called texted and Facebook messaged, begging to speak to a live person regarding m daughters treatment and have gotten nowhere. Her teeth are still messed up and we are out thousands of dollars! I'm considering hiring a lawyer. RUN, don't walk as far away from this company as possible

      Byte

      Date: 08/05/2022

      Hi Mariah, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. These concerns are best handled by our Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. We want to look into your concerns and do what we can to help. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!

    • Bobby S

      Date: 07/18/2022

      Bobby S

      Date: 07/18/2022

      07/18//2022 The aligner company BYTE has ceased taking all calls, chats, text messages or any other form of communication as promised on their website and through their app. I am seeking my last set of aligners that I have paid for and the company does not respond. I am not able to communicate with them and am fully paid but have no way to order my final upper aligners. Their phone appears to not accept phone callsit hangs up. Their promise to return and respond to emails in a few days is not being kept. I would like the products I have paid for.

      Byte

      Date: 08/04/2022

      Hi Bobby, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, We would love to look deeper into this and chat more about any questions or concerns. Our team is available to speak via phone call at (XXX) XXX-XXXX Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!

    This business is not BBB accredited.

    revoked BBB accredited business seal

    Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    Read more

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.