We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Electro Widget

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company let alone ordered from it. I never ordered the flopping fish, but I have 3 charged on my card from them. The first was ***** and the next 4 are each for *****.

    Business Response

    Date: 05/18/2023

    To whom it may concern,

    Thank you for contacting ** and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on February 09, 2023, ************** ordered the Auto Hand Whisk, on that same day an offer for our monthly membership program was offered. ************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company. We show the package was received ****************************************************************************************

    I have cancelled the account, the confirmation is C- 7093257.I have also processed refunds on all charges as a courtesy.

    05/18/2023 06:55am By ************************* - Refunded - $39.95 Trans-ID: ***********
    05/18/2023 07:02am By ************************* - Refunded - $39.94 Trans-ID: ***********
    05/18/2023 07:02am By ************************* - Refunded - $0.01 Trans-ID: ***********
    05/18/2023 07:03am By ************************* - Refunded - $19.90 Trans-ID: ***********
    05/18/2023 07:04am By ************************* - Refunded - $39.93 Trans-ID: ***********
    05/18/2023 07:04am By ************************* - Refunded - $0.02 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:05/16/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Flipping fish cat toy and now they are charging my credit card with what appears to be a monthly reoccurring charge of $39.95. There must have been a hidden subscription offer that I did not see. I did not knowingly approve any reoccurring charges or services. I have contacted them asking them to credit my credit card for the $39.95. I saw on your site that this is something others have had happen to them also.

    Business Response

    Date: 05/18/2023

    To whom it may concern,

    Thank you for contacting ** and providing ** with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on April 14, 2023, ****************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ****************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. On May 16, 2023, ****************** reached out to our customer service and agreed to a cancelation of the membership. The confirmation number is C- 7097505.I have also processed a courtesy refund.

    05/18/2023 07:11am - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 05/20/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:05/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    16,95 then got charged ***** then 2 weeks later a debit shows up for ***** and i did not purchase anything from them .never again i just want my money back for broken item i bought a lighted led cord for charging my phone ..junk

    Business Response

    Date: 05/16/2023

    To whom it may concern,

    Thank you for contacting ** and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on April 12, 2023, **************** ordered the LED Charging Cable, on that same day an offer for our monthly membership program was offered. **************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. On May 15, 2023, **************** reached out to our customer service and this charge was refunded fully, which was agreed upon. At that time the account was cancelled out, the confirmation # is C- 7095406.

    05/15/2023 01:13pm - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:05/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep having money withdrawn from my account and I don't know what it is even for

    Business Response

    Date: 05/16/2023

    To whom it may concern,

    Thank you for contacting ** and providing ** with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 27, 2023, ************ ordered the LED Charging Cable, on that same day an offer for our monthly membership program was offered. ************ would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. I do not see any contact with our company. I have gone ahead and cancelled the account. C- ******* and processed a full refund of the charge.

    05/16/2023 02:58pm - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a stupid cat toy (a fish that is supposed to flop around) that does not even work and I never seen anything about subscribing to anything and now I have been getting charged ***** each month, March 10th, April 10th and now May 8th! I did not authorize these charges!! What am I supposedly paying for, Im not getting anything in return!!! I would like all my money refunded asap!!!!

    Business Response

    Date: 05/10/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on February 05, 2023, ************** ordered the Flying Fishie Pet Toy,on that same day an offer for our monthly membership program was offered. ************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company. I did go ahead and process full refunds on all months billed. The confirmation of cancellation is C-7089035.

    05/10/2023 09:00am  - Refunded - $39.95 Trans-ID: ***********
    05/10/2023 09:01am  - Refunded - $39.93 Trans-ID: ***********
    05/10/2023 09:01am  - Refunded - $39.94 Trans-ID: ***********
    05/10/2023 09:05am  - Refunded - $0.01 Trans-ID: ***********
    05/10/2023 09:05am  - Refunded - $0.02 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 05/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:05/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge on 1/31/23 of $19.90, 3/4/23 of $39.95, 4/3/23 of $39.95 and 5/3/23 of $39.95. I have no idea at all what these charges are. I have not ordered anything online through this company nor have I signed up for any services. I've never even heard of this company. I would like these charges refunded and this account closed and my card information removed from their records.

    Business Response

    Date: 05/15/2023

    To whom it may concern,

    Thank you for contacting ** and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on Jan 30, 2023, ************ ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ************ would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our customer service. We do show a successful delivery to *****************************************************************,tracking# ****************************************************************************************

    Please do not worry, I have cancelled this account and processed all refunds back on that same card they were charged on.
    Confirmation of cancellation is C-7082687

    05/15/2023 08:35am - Refunded - $39.95 Trans-ID: ***********
    05/15/2023 08:36am - Refunded - $39.94 Trans-ID: ***********
    05/15/2023 08:36am - Refunded - $0.01 Trans-ID: ***********
    05/15/2023 08:36am - Refunded - $39.93 Trans-ID: ***********
    05/15/2023 08:36am - Refunded - $0.02 Trans-ID: ***********
    05/15/2023 08:37am - Refunded - $19.90 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cryptic Digital Solution overcharged me for an item that I ordered in April and now have charged me $39.95 for absolutely nothing. I am looking to get my money back and block them from charging me any more money.

    Business Response

    Date: 05/16/2023

    To whom it may concern,

    Thank you for contacting ** and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 31, 2023, ************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. I do not see any contact with our company. We had gone ahead and cancelled the account. C- ******* and processed a full refund of the charge when ************** reached out to ** through a BBB message, we did attempt to call her back multiple days to advise of this with no success in reaching her.

    05/04/2023 08:39am - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:04/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5$ cat toy and also hit free shipping and they charged me 20$ so I immediately emailed to cancel them like their ad said I had 24 hrs and they refused to give me my money back! I guess I better keep an eye on my account to make sure they don't try to charge me again like I've seen others complain about.

    Business Response

    Date: 05/09/2023

    To whom it may concern,

    Thank you for contacting ** and providing us with the opportunity to settle any misunderstandings.Hopefully, this information can alleviate some of the confusion that is leading to this complaint. 

    We show on April 27, 2023, Mr. ****** ordered a Flying Fishie Pet Toy. Customers are billed $4.95 for the item and $14.95 for shipping since it ships internationally. This is stated on the site prior to placing the order. We also show the next day an email was sent to ** to cancel. The account was cancelled and fully refunded on April 30, 2023, as well as **************** still received the item. Tracking: ****************************************************************************************

    04/30/2023 12:38pm - Refunded - $19.90 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:04/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is charging people for a hidden subscription to something .I don't know what for .I'm being charged ***** and another for ***** to my account In April once around the first week and then on 4/20/23.ther was no knowledge of these charges until I checked my accounts.seems that when you buy something there's usually a receipt included .at that point I would have been aware . Some one needs to shut them down .they are not transparent in what they do.Im disputing these charges and probably have to go through getting a new card and all that these things are problematic ..let's *** them ..any way that's all

    Business Response

    Date: 05/04/2023

    To whom it may concern,

    Thank you for contacting ** and providing ** with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 18, 2023, ********************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ********************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We show ********************** called into customer service on April 24, 2022, at that time the account was cancelled, and a full refund was issued. The confirmation # is C - 7069325.

    04/24/2023 03:49pm - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

     

  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/16/2023 $19.90 4/17/2023 $39.95 Cryptic Digital Solutions I have no idea what these payments were taken out for. The only thing I did was a survey for Wal-Mart and when it said if you buy this you can have that, and I got out immediately. Next thing I know there is the Two charges I don't recognize.

    Business Response

    Date: 04/25/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 02, 2023, ******************** ordered the LED Charging Cable, on that same day an offer for our monthly membership program was offered. ************ would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our customer service at this time. I have gone ahead and cancelled the account. The confirmation# is C-7034669.I also issued both refunds. We also show the product ordered was shipped and delivered to ************. Tracking # ****************************** and delivered to ***************************************************************-4779.

    04/25/2023 08:28am - Refunded - $19.90 Trans-ID: ***********
    04/25/2023 08:27am - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 04/25/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

Electro Widget is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.