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Business Profile

Online Retailer

Electro Widget

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my card $39.95 for some membership I knew nothing about and I want my money refunded back to my card ASAP. I didnt know or see anything about a membership. I will never order from this place again.

    Business Response

    Date: 04/21/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 14, 2023, ********************** ordered the Auto Hand Whisk, on that same day an offer for our monthly membership program was offered. ********************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We show ********************** emailed and called into customer service on April 16th and 17th, 2023. At that time the account was cancelled, and a full refund was issued. The confirmation # is C - 7065421.

    04/17/2023 01:10pm - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are taking money out of my checking account without authorization. I was over drafted and they had no authorization to take out $39.95. Last month on the 6th, I had removed $19.90 for a cat toy called the flying fish. The advertisement was $5.00 but then of course they charged me for shipping and handling which came up to $19.90 and I gave them authorization for this. On the 5th of this month they pulled out $39.95 without authorization. I would like the $39.95 refunded to me.

    Business Response

    Date: 04/25/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 03, 2023, **************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. **************** would have had to check that off if he wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We show **************** called in on April 19, 2023, and the account was cancelled and fully refunded. The confirmation of cancellation is C- 7054318.

    04/19/2023 11:30am - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:04/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cat toy off off ******** from them, which doesn't work to begin with and they changed me an additional $39.95 that I did not authorize.

    Business Response

    Date: 04/18/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on February 26, 2023, ******************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ******************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. On April 15, 2023, ******************** reached out to our customer service and this charge was refunded fully, which was agreed upon. At that time the account was cancelled out, the confirmation # is C- 7063444.

    04/15/2023 03:03pm - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 4, 2023 unauthorized charge in the amount of $39.95 to Cryptic Digital Solutions.

    Business Response

    Date: 04/18/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 02, 2023, ******************** ordered the 24 Piece Cake Decorating Set,on that same day an offer for our monthly membership program was offered. ******************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact to our customer service.I did go ahead and cancel the account. the confirmation # is C - 7053080.

    04/18/2023 08:18am - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 04/18/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me $39.95 on 4/3/23 for nothing. I have not purchased anything today from them nor have I purchased anything from them in the last two weeks.

    Business Response

    Date: 04/10/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 02, 2023, ************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact was made with our customer service to stop this. I have gone ahead and cancelled this membership. The confirmation # is C-*******. I have also issued a refund on the charge.


    04/10/2023 09:28am - Refunded - $39.95 Trans-ID: ***********

    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.


    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 04/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:04/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 2, 2023, this company charged my card a $39.95 unauthorized charge. Looking into reviews, this is happening on a daily basis to people all over the country. I ordered a cat toy for Christmas from this company, which they charged me double the listed shipping charge and the product if junk! I had to cancel my card, this resulted in late fees for payments that "bounced" due to the delay in receiving a new card, updating all my auto-pay accounts and resubmitting the payments!!! This place needs to be stopped!!!!!

    Business Response

    Date: 04/10/2023

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.


    We show on March 01, 2023, ******************** ordered the Flying Fishie Pet Toy, on that same day an offer for our monthly membership program was offered. ******************** would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact was made with our customer service to stop this. I have gone ahead and cancelled this membership. The confirmation # is C-*******. I have also issued a refund on the charge.

    04/10/2023 09:21am - Refunded - $39.95 Trans-ID: ***********


    Refunds can take up to **** business days to reflect on the account. We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.


    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 04/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took money out of my account without my knowledge, I haven't ordered anything from them.

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an online ad on Wittle Fishies for a battery operated toy for $19.90. Upon receiving the toy 1/27/2023, order number *******, I felt I had received a defective product because after charging the toy it would not hold a charge and only operated 30 seconds or so and then I had to recharge the toy. Same thing happened....only 30 seconds or so and the battery went dead. I packed up the toy with the original shipping label and a note asking for a refund of $19.90. When I went to the post office to return the package they put a tracking number on it...9500 **** **** **** **** 05. Insta Charger received the package on Thursday February 2, 2023. I have yet to receive a refund of $19.90.

    Customer Answer

    Date: 03/03/2023

    It was an online purchase, on ********* from a website named Wittle Fishies. com. I have no phone number, when order was placed online and paid with my debit bank card. I have received no refund, even though the post office tracking number, which I provided BBB, said returned product was received on 2/02/2023. If I returned product, they should refund my money.

  • Initial Complaint

    Date:03/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cat toy and when I went to check out the Postage was ***** for a **** item. I immediately went to cancel the order, I was told I couldn't cancel because it was already being processed. Even though the confirmation email I received said I had 24 hours to cancel. I emailed them again to no avail, okay I got the toy the cat's like it, learned my ****** won't ever order form them again..I did not order anything else from this company after the cat toy was purchased. One month later I get a recurring charge on my credit card!!. My card was declined thankfully. But I want others to be aware that this company is practicing some shady things.

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a one time purchase for a pet toy. Was tricked into paying a high shipping fee. Toy broke first day after receipt. Then I was charged a $39.95 membership fee which I never agreed to. They notified me of the charge and I tried to cancel three times by email and finally a phone call but my account was charged the membership fee anyway.

Electro Widget is NOT a BBB Accredited Business.

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