Reviews
Customer Review Ratings
Average of 176 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrittney Reyna
Date: 10/21/2022
1 starAbsolutely terrible merchant processor. *** ran a business for 8+ years and never have dealt with this before. My bank debited them for money they had no authority to take, and wouldnt release the funds back. My bank submitted a dispute against them and they took from my balance instead. Any customer can win disputes against you even if services are delivered, and they will say theres nothing they can do. You do a seperate dispute and theyll take from your balance instead of the customer who committed fraud. **************** will continue to drop calls, put you hold, and transfer you until youre exhausted. They will email you with appointment times and never call. No resolutions were made, and service fees are inconsistent. Representatives are rude and unhelpful. Transferring my entire business to square. I wouldnt recommend stripe to anyone.Review fromPJ C
Date: 10/19/2022
1 starTerrible company and customer service!!! After 3 years, account was put on hold for no reason. Submitted all the information they requested TWICE. Received email that they would address within 48 hours. Been days without a response - no phone support, never responds to emails, etc. They are holding mid-six figures and growing every day. Last pay out received was Sept. 27th!!!!Review fromToby D
Date: 10/19/2022
1 starRandomly closed my account and froze payments. Lost thousands of dollars with 0 explanation.Review fromTimothy C
Date: 10/19/2022
1 starWe started off as ****************** and wanted to accept online payments. We had a huge order from and event that was for ****** dollars. The second that got paid, boom they shut us down. We no longer have the ability to call or chat with them and their email support team takes an eternity. They claimed that we were commuting fraud and that they could no longer support our business. That in itself was a huge pain. But on top of that all of our previous clients got refunds, clients who had purchased months ago, so now we are out a couple thousand dollars and we might need to close our doors very soon. This is very frustrating and unacceptable.Review fromJohn F
Date: 10/12/2022
1 starA stripe seller for four months with no problems, then had a big sale and they cut off payouts! On my account is says 1-2 days to resolve, that was a week ago. They dont answer emails and there is no phone support. I wish Id never signed up with Stripe.Review fromSteven C
Date: 10/06/2022
1 starSteven C
Date: 10/06/2022
I started a new business and made my first sale. I was elated and overjoyed. But Stripe ruined it and killed my joy. I was paid by my customer via a virtual credit card. I opened a Stripe account to process the virtual credit card. BIG MISTAKE. Stripe accepted the charge on the virtual credit card and REFUSES to process the payout to my bank account. First they emailed me stating "Were writing to you because were currently unable to access the website thats listed on your Stripe account... As a result, were unable to verify what your business is selling. Unfortunately, we have had to pause payouts to your bank account until we are able to verify what youre selling."I send them another link to my Amazon page and explain that my company is new and working on the website.They reply stating "We recently identified payments on your Stripe account... that dont appear to have been authorized by the customer, meaning that the owner of the card or bank account didnt consent to these payments"If this was true, then how did they charge the virtual credit card and put a hold on the payout?!? I provided the invoice and purchase order documents from the sale. I submitted all of my official documents from the *** and the Secretary of State to Stripe to prove the legitimacy of my business. But now I get no response from Stripe. Stripe is a small business killer. Stripe will kill your joy and motivation. They will steal your money and say "We're here to help".I don't think I will ever see my first payment from my first sale. I invested over $5,000 and countless hours starting this business. After months of labor, I thought I was about to see the fruits of my labor. But no, Stripe will take that away from you. This has been a horrible experience with Stripe.From the other reviews, I can see that Stripe is vile and evil. Somebody needs to investigate this corrupt company. Please, to whoever reads this, STAY AWAY FROM STRIPE!!!
Stripe, Inc.
Date: 10/26/2022
Mind reaching out via *********************************** so that we can take a look?Review fromEzzard W.
Date: 09/19/2022
1 starEzzard W.
Date: 09/19/2022
My account payout is on hold due to website ownership. I have giving stripe my domain email. I have been wait over a week to get this resolved anfd custmer service is horrible. They keep on telling me that it has been sent to another deptment and they will reachout to me but they haven't. When you ask to speak with that specific department you are told that you can't be transfered. Stripe is a company out to destroy small business. Without receive my funds my business is in trouble and they could careless. Who is over see this company to prevent them from doing this. Nothing illegal but we are going to hold your money for an unforesee time. Well my business with them is over that is a promise. Stay away from stripe if you don't want to go out of business.Stripe, Inc.
Date: 10/05/2022
Hm, we're not seeing any accounts under ********************************** Mind reaching out via support.stripe.com/contact?Review fromJaquan H
Date: 09/01/2022
1 starJaquan H
Date: 09/01/2022
They are a scam company and care nothing about the account holders and rob us as much as they canStripe, Inc.
Date: 09/12/2022
Mind sharing more about what's going on via support.stripe.com/contact?Review fromMike A
Date: 08/25/2022
1 starMike A
Date: 08/25/2022
We are non-profit operating with charitable donations. After 2 years of use, Stripe randomly restricted all payouts because our main website did not include a phone number. Despite efforts to resolve this with their customer service, I was informed no one could fix it on their end because.. well reasons I guess. Never fear, I was informed they are "looking into it." STAY FAR AWAY.Stripe, Inc.
Date: 09/12/2022
It looks like this is resolved now but please let us know if other questions come up.Review fromGiovanny E
Date: 08/23/2022
1 starGiovanny E
Date: 08/23/2022
If you have a dispute rate over 1% they hold 25% of your funds. Even if you get 1 dispute after 99 transactions expect your account to be on hold. What a jokeStripe, Inc.
Date: 09/12/2022
If you reach out via support.stripe.com/contact, we'd be happy to look into this with you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.