Reviews

Review Details

• Review fromYaakov M

  Date: 01/01/2023

  1 star
  We are a non profit trying to get stripe to give us the standard non profit rates of 2.2% for over a year. They keep on asking us for the same information, documents and answer to a few questions and we keep on giving it to them over and over again. And they just keep on sending us the same messages as if its a machine just blocking any way to achieve this.It is very frustrating and aggravating and is costing us a lot of wasted funding.

• Review fromYakov U

  Date: 12/22/2022

  1 star
  Stay away. We have recently opened up a Stripe Credit Card processing account and out of nowhere they decided to close our account but are holding back 27k without any option of releasing the funds and this hurting our business tremendously. We are ok to have the funds go back to the client but now the client has paid and we have not gotten the funds and are stuck without any assistance

• Review fromAdrian W

  Date: 12/07/2022

  1 star
  My business recently was put under review because we needed to share 3 pieces of documentation (our company sells alcohol so this isnt a big deal, we can provide it) and our payouts were on hold until the documents were received and reviewed. The issue is, I provided the documentation at least 5 different times and even confirmed by phone with customer service that they were received by either a) upload to the website, b) secure link provided by stripe, or c) by email attachment. Each time it was confirmed by customer service that the items were received and within a day or two I would receive another email from the review team asking for one or all pieces of the same documentation. It was like Groundhog Day! I would send the information again, speak with customer service would say they received it and who send my concerns to the review team who would follow-up with me by email. Neither a manager or the review team are available to take inbound calls. The account was on hold without payouts from 11/15 - 12/6. I only got a quick resolution after saying I would report this to the BBB. How can users of their product expect them to securely manage financial information if they cannot even follow a paper trail they instituted themselves. Laughable!

• Review fromElias L

  Date: 12/01/2022

  1 star
  Wish I would have seen these rating, before I signed up with Stripe, DO NOT do business with this company.

• Review fromSam O

  Date: 11/30/2022

  1 star
  Stripe has been holding funds for several weeks with no explanation. We can't get ahold of anyone at support that can help. Absolutely awful business to deal with and as soon as a competitor integrates with our software we will be leaving. That will be a great day. Until then, I will continue to contact support every day to try and figure out why they are holding our funds. If you have any other options, I recommend going with them.

• Review frommichael j

  Date: 11/22/2022

  1 star
  I wish i saw all these BAD reviews before dealing with stripe, do not deal with them. they are a big fraud and hold money meant for small business.

• Review fromMaica N

  Date: 11/01/2022

  1 star
  THEY ARE THE WORSE COMPANY TO DO BUSINESS WITH. My company Queenkkiss.com just had a huge revamp and major sells. Stripe closed my account for no reason and refused to pay out MY MONEY THAT I WORKED FOR ! MY ATTORNEY HAS REACHED OUT TO THEM WITH NO RESPONSE, THEY ARE THE WORSE COMPANY PLEASE DONT DO BUSINESS WITY THIS SPAM COMPANY! I HOPE THEY GET SHUT DOWN , EVERYONE PLEASE KEEP COMPLAINING AND PUT A MAJOR LAWSUIT OUT ON STRIPE.COM! Lets stop them TODAY !

• Review fromR F.

  Date: 10/31/2022

  1 star
  Not recommended for small businesses - Account Closing lacks proper investigation and transparency Stripe terminated my account on June 13th, following the receipt of a second payment from a client. Stripe reimbursed the customer's second payment. However, as of 7/31, they have continued to change the payout date of the first payment to a later date. They have not credited my account or refunded the initial money to the client. As such, I am stuck with a potential write-off.Stripe sent an email with the following language regarding the closure of my account:"Our systems recently identified charges that appear to be unauthorized by the customer, meaning that the owner of the card or bank account did not consent to these payments. This means that we can no longer accept payments."To support the legitimacy of the transaction, an email was forwarded from the customer to the ******************** team. The Stripe customer support team claimed that they had investigated and reached the same conclusion. The "investigation" lacked details and transparency. The interesting part is that the transaction can only go through if the customer provides the credit card information, and I never know what the credit card number is. Something doesn't seem quite right, and I can understand why other merchants hint at unethical practices by Stripe.There is no phone help, and the customer service department has ceased responding to my emails. I only utilized Stripe services since they were one of the platforms that worked with my Zoho Books account. While I am delighted with Zoho Books and their support service, they could not assist me with my Stripe issue. I've switched to a different credit card processor.On June 30th, Stripe posted a response stating they would look into this issue. But as of 10/31/2022 there has be no further communication or resolution and the payout date continues to change.

• Review fromVintage Enterprise Inc. V

  Date: 10/31/2022

  1 star
  Our company has been in business for 40 years, 11 years as a corporation *********************** Recently a customer purchased a *************************** Rookie Card for ******. After receiving the payment from the customer and mailing (with signature confirmation) the package was signed and picked up.We were then notified by Stripe that this purchase may have been a fraud purchase. Our response was well that is not our problem. We sold an item worth a lot of money and you need to research the person(s) who made the purchase and go after them NOT US. We filed a case with the **** post office and the *** in regards to the person and physical address that they used to purchase this item.Now Stripe is coming after our company for the money. WELL THATS NOT GOING TO HAPPEN. We lost a very rare sport card worth more then ****** it was actually on sale for ****** the customer received a discount.We are disgusted on the lack of research that Stripe does on transactions like this. They are a pathetic company with a very low rating and we are sorry we ever chose them.

• Review fromCody H

  Date: 10/24/2022

  1 star
  Stripe is by far the worst company. They have taken a payment from a resent customer I provided services for and would not release them to me. So, when trying to refund the customer their money. They tell me the I have to have the full amount the customer paid plus $64.90 for fees in my ******************** account. They would not let me make an account with them and they would not release the funds to me without verifying who I was. While after verifying who I was still would not give my customer back their money. They are telling me I have to refund money to my customer out of my own pocket. Another thing is that on stripe's website that it's 2.4% processing fees but tell me I have to pay 3.4%. Their site also said one would be able to contact a representative in customer services 24/7. That is very false. The one time I was able to talk to someone. There was a baby crying in the backround. The person on the phone told me I would have to contact someone of a totally different service and was clueless on what I was explaining to her. Also, the number she gave me to contact was a non-working number.